Nuance Digital Engagement Platform Overview
Nuance improves self-service experiences, CSAT, and operational efficiency with AI-powered digital and enterprise messaging solutions. Better customer engagement is achieved through advanced digital and messaging tools.
Use Cases
Customers recommend Engagement Management, Touchpoint Management, Identify Target Customers, as the business use cases that they have been most satisfied with while using Nuance Digital Engagement Platform.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Nuance Digital Engagement Platform.
Nuance Digital Engagement Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Nuance Digital Engagement Platform works with different mediums / channels such as Mobile. Mobile App. Chat etc.
Nuance Digital Engagement Platform's features include Personalization. and Nuance Digital Engagement Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Nuance Digital Engagement Platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"...The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well...." Peer review
Nuance Digital Engagement Platform, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Nuance Digital Engagement Platform
Top Industries
- Information Technology and Services
Popular in
- Large Enterprise
Nuance Digital Engagement Platform is popular in Information Technology And Services, and is widely used by Large Enterprise,
Comprehensive Insights on Nuance Digital Engagement Platform Use Cases
What makes Nuance Digital Engagement Platform ideal for Engagement Management?
36 buyers and buying teams have used Cuspera to assess how well Nuance Digital Engagement Platform solved their Live Chat needs. Cuspera uses 230 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
CASE STUDY A leading French insurer
CASE STUDY Aviva
CASE STUDY CLAAS
CASE STUDY Aviva
CASE STUDY Leading banking group in France
CASE STUDY A leading French insurer
Peers used Nuance Digital Engagement Platform for engagement management and touchpoint management
Nuance Digital Engagement Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (11) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (11) |
| Analytics | Read Reviews (14) |
Nuance Digital Engagement Platform Integrations
Nuance Digital Engagement Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Nuance Digital Engagement Platform
Overall Risk Meter
Top Failure Risks for Nuance Digital Engagement Platform
Tungsten Automation Corporation News
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Tungsten Automation has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Intelligent Document Processing Solutions. This accolade underscores its strength in digital transformation and AI-powered automation. The company's TotalAgility platform enhances document intelligence and workflow efficiency, serving diverse sectors like banking and insurance. Tungsten Automation's strategic investments in flexible deployment and global support continue to drive enterprise digital transformation.
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Sovos Partners with Tungsten Automation to Deliver Breakthrough Compliant Accounts Payable (AP) Solution - Business Wire
Sovos and Tungsten Automation have formed a strategic partnership to deliver an integrated compliant accounts payable (AP) solution. This collaboration combines Tungsten's workflow automation with Sovos' tax compliance expertise, addressing the need for seamless integration between AP automation and tax compliance. The solution enhances invoice processing, ensures tax compliance, and reduces costs, offering significant operational efficiencies for multinational organizations.
Tungsten Automation Corporation Profile
Company Name
Tungsten Automation Corporation
Company Website
https://www.tungstenautomation.com/HQ Location
15211 Laguna Canyon Rd, Irvine, CA 92618-3603, US
Employees
1001-5000
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Financials
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