Nuance Digital Engagement Platform - Live Chat: Use Cases, Capabilities & Competitors

Tungsten ReadSoft Invoices and Tungsten Process Director helped Alpek Polyester handle double the invoice volume after major acquisitions. The automated AP solution integrated with SAP, reducing manu...al data entry and late fees. Staff now process 100,000 invoices per year with no extra headcount. Vendor relationships improved and cash management became easier. The AP department is now more nimble and cross-trained, with better visibility and fewer errors.
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Tungsten Process Director and Supplier Portal helped a bottling company automate accounts payable. The company processes over 200,000 invoices yearly for 1,000+ vendors. With the new supplier portal,... AP team productivity more than doubled and headcount dropped by over 50%. Suppliers now submit and track invoices online, reducing manual work and errors. Automated workflows speed up exception handling and cut costs for both the company and suppliers.
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Tungsten TotalAgility helped an Australian construction company automate accounts payable. Invoice processing times dropped from hours to minutes. The company now processes up to 14,000 invoices year...ly with a small team. Integration with Microsoft SharePoint and the accounting system improved accuracy and control. The company gained better insight into costs and keeps projects on time and within budget.
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Tungsten Automation’s AP solutions helped Grace cut invoice costs from $7 to $1.50 in Asia and Europe, and from $5 to $2.25 in the U.S. Invoice cycle time dropped to 2–2.5 days. Grace now processes 4...40,000 invoices yearly with 83% of payments handled electronically. The company saved $500,000 annually and improved SOX compliance and vendor relationships. Integration with SAP and Ariba enabled global automation and real-time analytics.
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Tungsten TotalAgility helps a regional US bank speed up customer onboarding. The bank uses TotalAgility to capture documents at branches, cutting approval times for new accounts and loans. Staff now ...scan and process documents instantly, ending delays from shipping paper. The bank expects to save millions by removing courier costs. Customer satisfaction and loyalty are set to rise with faster, digital service.
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Tungsten Intelligent Automation helped AMN Healthcare cut timecard processing hours by 68%. The platform automates timecard and credential processing for healthcare workers. This ensures on-time paym...ents and fills high-need positions faster. The solution eliminates lost timecards and missed payments. Back-office staff now focus on value-added patient services. AMN Healthcare saw 100% system uptime and saved 5,400 person-hours.
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