Nuance Digital Engagement Platform Overview

Nuance improves self-service experiences, CSAT, and operational efficiency with AI-powered digital and enterprise messaging solutions. Better customer engagement is achieved through advanced digital and messaging tools.

Use Cases

Customers recommend Engagement Management, Touchpoint Management, Identify Target Customers, as the business use cases that they have been most satisfied with while using Nuance Digital Engagement Platform.

Other use cases:

  • Coaching
  • Communication Management
  • Channel Management
  • Contact List Management
  • Measuring Customer Satisfaction
  • Engaging On Social Media
  • Advertisement
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Nuance Digital Engagement Platform.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
See all business priorities See less business priorities

Nuance Digital Engagement Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Nuance Digital Engagement Platform works with different mediums / channels such as Mobile. Mobile App. Chat etc.

Nuance Digital Engagement Platform's features include Personalization. and Nuance Digital Engagement Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Nuance Digital Engagement Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Nuance Digital Engagement Platform enables you to react to your customers inquiry coming from messaging channels immediately, but allows them to continue the conversation on their terms...." Peer review

Nuance Digital Engagement Platform, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nuance Digital Engagement Platform

Top Industries

  • Information Technology and Services

Popular in

  • Large Enterprise

Nuance Digital Engagement Platform is popular in Information Technology And Services, and is widely used by Large Enterprise,

Nuance Digital Engagement Platform Customer wins, Customer success stories, Case studies

How can Nuance Digital Engagement Platform enhance your Engagement Management process?

36 buyers and buying teams have used Cuspera to assess how well Nuance Digital Engagement Platform solved their Live Chat needs. Cuspera uses 230 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

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lightning

Peers used Nuance Digital Engagement Platform for engagement management and touchpoint management

Nuance Digital Engagement Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (6)
Custom Reports

4.04/5 ★

Read Reviews (11)
Analytics

4.01/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (6)
Custom Reports

4.04/5 ★

Read Reviews (11)
Analytics

4.01/5 ★

Read Reviews (14)

Nuance Digital Engagement Platform Integrations

Nuance Digital Engagement Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.56/5 ★

Read Reviews (5)
Data Export

3.13/5 ★

Read Reviews (1)

iManage Records Manager

3.8 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Nuance Digital Engagement Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Nuance Digital Engagement Platform

Tungsten Automation Corporation News

Product

Tungsten Automation Obtains FedRAMP In-Process Designation - Business Wire

Tungsten Automation has received the FedRAMP In-Process designation, indicating its commitment to meeting federal security standards for cloud services. This designation is a significant step towards achieving full FedRAMP authorization, enhancing trust and expanding opportunities in the public sector.

Read more →
Product

Tungsten Automation Launches Power PDF 2025 . 3 : Bringing Cloud Editing, New Collaboration Options, Deeper AI Integration, And ARM Support To The Enterprise Desktop

Tungsten Automation has launched Power PDF 2025.3, enhancing its PDF solution with cloud editing, Microsoft 365 integration, and ARM support. This release introduces browser-based collaboration, improved AI capabilities, and a new subscription model, Power PDF Business SaaS, to expand market reach. The update aims to boost enterprise document workflows and is available globally from November 11, 2025.

Read more →
Awards

Tungsten Automation Named Leader in 2025 Gartner Magic Quadrant for Intelligent Document Processing Solutions

Tungsten Automation has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Intelligent Document Processing Solutions. This accolade underscores its strength in digital transformation and AI-powered automation. The company's TotalAgility platform enhances document intelligence and workflow efficiency, serving diverse sectors like banking and insurance. Tungsten Automation's strategic investments in flexible deployment and global support continue to drive enterprise digital transformation.

Read more →
Partnership

Sovos and Tungsten Automation Partner on Compliant AP Solution - CPA Practice Advisor

Sovos and Tungsten Automation have partnered to create a compliant accounts payable solution by integrating Tungsten's automation platform with Sovos' tax compliance cloud. This collaboration offers a comprehensive solution for invoice automation and global tax compliance, enhancing operational efficiency and reducing costs for multinational organizations. The solution features AI-powered invoice capture, automated matching, real-time tax compliance, and seamless ERP integration.

Read more →

Tungsten Automation Corporation Profile

Company Name

Tungsten Automation Corporation

Company Website

https://www.tungstenautomation.com/

HQ Location

15211 Laguna Canyon Rd, Irvine, CA 92618-3603, US

Employees

1001-5000

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Financials

M&A