Nuance Digital Engagement Platform Overview
This is a summary of the comprehensive capabilities and benefits of Nuance Digital Engagement Platform based on over 230 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Nuance Digital Engagement Platform, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Nuance Digital Engagement Platform is right for your needs? Our Cuspera AI engine can evaluate how Nuance Digital Engagement Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Nuance Digital Engagement Platform supports business activities such as:
- Engagement Management
- Touchpoint Management
- Identify Target Customers
- Coaching
- Communication Management
Nuance Digital Engagement Platform can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Increase Sales & Revenue, and Improve ROI. It can help manage these activities if you use Mobile Mobile App Chat etc. for these needs. As a solution, Nuance Digital Engagement Platform's capabilities include Personalization.
Nuance Digital Engagement Platform Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Whether your customers are savvy self-servers or seek one on one chats with personalized assistance, Nuance Digital Engagement Platform fits their needs...." Digital Customer Engagement Platform | Best Customer Journey Experience
Cuspera Reviews
36 buyers and buying teams have used Cuspera to assess how well Nuance Digital Engagement Platform solved their Live Chat needs. Cuspera uses 230 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using Nuance Digital Engagement Platform.
Use Cases
Peers recommend Engagement Management , Touchpoint Management , Identify Target Customers , as the business use cases that they have been most satisfied while using Nuance Digital Engagement Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Mobile and Mobile App |
4.94/5 ★ |
"...Whether your customers are savvy self-servers or seek one on one chats with personalized assistance, Nuance Digital Engagement Platform fits their needs...." Digital Customer Engagement Platform | Best Customer Journey Experience |
| engaging and following up |
4.92/5 ★ |
"...Whether your customers are savvy self-servers or seek one on one chats with personalized assistance, Nuance Digital Engagement Platform fits their needs...." Digital Customer Engagement Platform | Best Customer Journey Experience |
| Touchpoint Management with Chat, Omnichannel, Mobile and Mobile App |
4.55/5 ★ |
"...The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well...." Peer review |
| Identify Target Customers with Chat, Omnichannel, Mobile and Mobile App |
4.55/5 ★ |
"...The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Mobile and Mobile App |
4.94/5 ★ |
"...Whether your customers are savvy self-servers or seek one on one chats with personalized assistance, Nuance Digital Engagement Platform fits their needs...." Digital Customer Engagement Platform | Best Customer Journey Experience |
|
| engaging and following up |
4.94/5 ★ |
| Touchpoint Management with Chat, Omnichannel, Mobile and Mobile App |
4.55/5 ★ |
"...The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well...." Peer review |
|
| Identify Target Customers with Chat, Omnichannel, Mobile and Mobile App |
4.55/5 ★ |
"...The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well...." Peer review |
|
8+ more Business Use Cases
Our AI advisor, Wyz, harnessed 230 insights from peers and experts to help you assess how these Nuance Digital Engagement Platform use cases fit your Live Chat needs.
Popular Business Setting
for Nuance Digital Engagement Platform
Top Industries
- Information Technology and Services
Popular in
- Large Enterprise
Peers used Nuance Digital Engagement Platform to Enhance customer relationships and Scale best practices
Peer and Expert Opinion on Features
for Nuance Digital Engagement Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
IT and Other Capabilities
for Nuance Digital Engagement Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| Data Export | Read Reviews (1) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| Data Export | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (43) |
| 24/7 Support | Read Reviews (21) |
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (43) |
| 24/7 Support | Read Reviews (21) |
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (11) |
| Analytics | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (11) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Nuance Digital Engagement Platform
Overall Risk Meter
Top Failure Risks for Nuance Digital Engagement Platform
Vendor Profile Details
Company Name
Kofax
Company Website
https://www.kofax.com/HQ Location
15211 Laguna Canyon Rd, Irvine, CA 92618-3603, US
Employees
1001-5000
Social
Financials
M&A
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