Nuance Digital Engagement Platform Overview

Nuance improves self-service experiences, CSAT, and operational efficiency with AI-powered digital and enterprise messaging solutions. Better customer engagement is achieved through advanced digital and messaging tools.

Use Cases

Customers recommend Engagement Management, Touchpoint Management, Identify Target Customers, as the business use cases that they have been most satisfied with while using Nuance Digital Engagement Platform.

Other use cases:

  • Coaching
  • Communication Management
  • Channel Management
  • Contact List Management
  • Measuring Customer Satisfaction
  • Engaging On Social Media
  • Advertisement
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Nuance Digital Engagement Platform.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
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Nuance Digital Engagement Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Nuance Digital Engagement Platform works with different mediums / channels such as Mobile. Mobile App. Chat etc.

Nuance Digital Engagement Platform's features include Personalization. and Nuance Digital Engagement Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Nuance Digital Engagement Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well...." Peer review

Nuance Digital Engagement Platform, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nuance Digital Engagement Platform

Top Industries

  • Information Technology and Services

Popular in

  • Large Enterprise

Nuance Digital Engagement Platform is popular in Information Technology And Services, and is widely used by Large Enterprise,

Comprehensive Insights on Nuance Digital Engagement Platform Use Cases

How does Nuance Digital Engagement Platform facilitate Engagement Management?

8+ more Business Use Cases

36 buyers and buying teams have used Cuspera to assess how well Nuance Digital Engagement Platform solved their Live Chat needs. Cuspera uses 230 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Retail

CASE STUDY Kroger

Kroger used Tungsten AP Essentials and Coupa for better invoice processing. This made their work easier and faster. They reduced manual work and focused more on important tasks. Kroger is one of the ...largest retailers in the U.S.

Read more →
Consumer Goods

CASE STUDY SMEG

SMEG used Tungsten's low-code automation tools to improve their processes. They wanted a customer-focused solution, so they chose Tungsten Automation. This helped SMEG reduce costs and focus on high-...value tasks. As a result, they saw significant improvements in efficiency and customer service.

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Banking

CASE STUDY Rabobank

Rabobank uses automation to help employees focus on important work. They have many local banks in the Netherlands and international operations. They focus on the Food and Agri sector. Automation help...s reduce manual work, making employees more valuable.

Read more →
Hospital & Health Care

CASE STUDY Cerner, now Oracle Health

Cerner, now Oracle Health, uses cloud automation to deliver efficient healthcare solutions. They partner with Tungsten Automation to improve point-of-service document capture. This helps them save co...sts and provide flexible solutions to clients.

Read more →
Pharmaceuticals

CASE STUDY Pfizer

Pfizer saved $2 million annually by using Tungsten's integrated SAP solution. They faced inefficiencies with their old systems during global expansion. Tungsten's solution helped streamline processes... and support operations in 90 countries. Pfizer's invoice processing time reduced from weeks to minutes.

Read more →
Financial Services

CASE STUDY Acrisure

Acrisure uses Copilot in TotalAgility to grow. They work with ImageTech Systems. Acrisure is a global fintech leader. They offer financial services solutions. They focus on insurance, reinsurance, an...d more.

Read more →
lightning

Peers used Nuance Digital Engagement Platform for engagement management and touchpoint management

Nuance Digital Engagement Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (6)
Custom Reports

4.04/5 ★

Read Reviews (11)
Analytics

4.01/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (6)
Custom Reports

4.04/5 ★

Read Reviews (11)
Analytics

4.01/5 ★

Read Reviews (14)

Nuance Digital Engagement Platform Integrations

Nuance Digital Engagement Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.56/5 ★

Read Reviews (5)
Data Export

3.13/5 ★

Read Reviews (1)

iManage Records Manager

3.8 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Nuance Digital Engagement Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Nuance Digital Engagement Platform

Tungsten Automation Corporation News

Executive

Tungsten Automation Announces Mike Verdeyen as New Chief Technology Officer - Business Wire

Tungsten Automation has appointed Mike Verdeyen as the new Chief Technology Officer.

Read more →
Product

Tungsten Automation Modernizes Print and Capture Management with its Newest Hybrid Cloud Print Integrated Solution and Generative AI-Powered Copilot - Industry Analysts Inc

Tungsten Automation introduces a new hybrid cloud print solution with AI-powered features to enhance print and capture management.

Read more →

Tungsten Automation Corporation Profile

Company Name

Tungsten Automation Corporation

Company Website

https://www.tungstenautomation.com/

HQ Location

15211 Laguna Canyon Rd, Irvine, CA 92618-3603, US

Employees

1001-5000

Social

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Financials

M&A