Nixxis: Product updates, Customer stories, and Insights | 2026 Cuspera

Nixxis Contact Suite helped B-Connected boost agent productivity by 20%. The company faced issues with flexibility, modernity, and profitability before switching. The omnichannel digital tool automat...ed tasks, letting agents focus on higher-value work. All chats, emails, social media, and calls now route automatically to the right person. B-Connected improved workforce management and supports hybrid work across multiple sites.
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Nixxis Contact Suite helped Iris Sud reduce call abandonment rates by 42% in one year. The hospital faced high lost call rates and patient dissatisfaction before switching from Vocalcom. Nixxis Conta...ct Suite was deployed across four sites, improving call handling without increasing staff. The solution led to a 15% increase in consultations and faster patient service. Iris Sud now delivers better patient care with reliable contact center software.
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Nixxis helped Sogedi modernize its customer interaction management. Sogedi faced rising costs, technical complexity, and outdated systems. Nixxis provided an on-premise CCaaS platform with native CRM... and ERP integration, advanced blending, and flexible configuration. Sogedi's teams led the integration, gaining autonomy and real-time performance tracking. Results include higher call completion rates, reduced downtime, and improved operational control.
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Nixxis Contact Suite helped Giphar Group improve call resolution time and agent efficiency. Giphar Group faced high call abandonment rates and lacked visibility into agent activity. With Nixxis, they... gained detailed reporting and better workload distribution. The solution boosted their customer satisfaction rate by 30% in two years. AI features enabled faster responses for pharmacists.
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Nixxis call center software helped Call to Action, a French fundraising call center, improve campaign management and KPI monitoring. The solution enabled custom dashboards and detailed tracking for o...ver 90% of call broadcasts. Agents found the tool easy to use, and supervisors gained real-time performance monitoring. Call to Action optimized client statistics and reporting, supporting over 45 NGOs with stable results.
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Nixxis Contact Suite helped Axa Assistance improve customer response times. The company needed to handle calls and messages across many channels. Their old system could not sync these channels, causi...ng delays. With Nixxis, agents now manage calls, emails, and WhatsApp together. Customers can reach support 24/7 using an AI chatbot. The rate of files processed increased by 20% in one year. Customer satisfaction and speed of intervention also improved.
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