NiCE Unveils NiCE Inform AI for Emergency Communications Centers | User | ricentral.com - FinancialContent
NiCE has launched NiCE Inform AI, an AI-powered solution for Emergency Communications Centers (ECCs), enhancing transcription and search capabilities to improve productivity, emergency response, and ...staff retention. The solution automates tasks like incident reconstruction and quality assurance, providing timely insights and improving situational awareness. It will be showcased at the NENA 2025 Conference & Expo.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers - Business Wire
NICE launched NICE Inform AI, an AI-powered transcription and search platform for emergency communications centers. The solution automates call transcription, accelerates incident searches, and provi...des actionable insights to improve emergency response, operational efficiency, and staff retention. NICE Inform AI leverages artificial intelligence to help ECCs manage increasing call volumes and complex incident data.
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment - Business Wire
nice has launched CXone Mpower Agents, a new suite of enterprise-grade agentic AI agents designed for customer experience automation. These AI agents enable automated fulfillment in contact centers, ...supporting digital experience platforms and modern customer service operations. The solution targets organizations seeking to enhance customer engagement through AI-driven automation and hyper-personalization.
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower - Markets Financial Content
NiCE and IGT Solutions have partnered to enhance AI-driven customer experience (CX) for global brands using NiCE's CXone Mpower platform. This collaboration aims to accelerate the transformation of c...ustomer service operations by integrating advanced AI capabilities.
NICE signs strategic collaboration agreement with AWS to accelerate end-to-end customer service automation at scale - iTWire
NICE and AWS have entered a strategic collaboration to advance large-scale, end-to-end customer service automation. The agreement leverages NICE's AI-driven customer service automation solutions with... AWS's cloud infrastructure, aiming to accelerate digital transformation for enterprises seeking scalable, intelligent customer experience platforms.
NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to ...
NiCE has announced a definitive agreement to acquire Cognigy, a leader in conversational and agentic AI. This acquisition will integrate Cognigy's AI capabilities with NiCE's CXone Mpower platform, e...nhancing AI-first customer service delivery. The transaction, valued at approximately $955 million, is expected to close in Q4 2025, pending regulatory approvals.
NiCE Reports 13% Year-Over-Year Cloud Revenue Growth for the Third ...
NiCE reported a 13% year-over-year increase in cloud revenue for Q3 2025, reaching $562.9 million. The company also completed the acquisition of Cognigy, enhancing its AI capabilities. AI ARR grew by... 49% year-over-year. NiCE raised its full-year 2025 revenue guidance, reflecting strong performance in its AI-first strategy and CX AI business.
Q1 Earnings Estimate for NICE Issued By DA Davidson
DA Davidson issued Q1 2025 EPS estimates for NICE Ltd., expecting earnings of $2.24 per share. The firm maintains a "Buy" rating with a $225 price target. NICE's last quarterly earnings were $2.25 pe...r share, missing the consensus estimate of $2.96.
NICE Systems falls sharply on disappointing 2025 guidance
NICE Systems' stock fell 16% after issuing disappointing 2025 guidance, despite beating analysts' expectations for Q4 2024. The company forecasts $693-703 million revenue for Q1 2025, below consensus... estimates. Scott Russell has replaced Barak Eilam as CEO.
NiCE Appoints Arun Chandra as Chief Operating Officer to Lead Newly ...
NiCE has appointed Arun Chandra as Chief Operating Officer to lead its newly formed Global Customer Operations division. Chandra, a former executive at Disney, Meta, and HPE, will drive operational e...xcellence and support NiCE's AI-first customer experience strategy. He will report to CEO Scott Russell and join the Executive Leadership Team.
NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE has appointed Jeff Comstock as President of CX Product & Technology, effective October 1, 2025. Comstock, who previously led Microsoft's Customer Experience applications business, will report to... CEO Scott Russell. His extensive experience in AI and enterprise SaaS applications positions him to drive NiCE's innovation and leadership in customer experience.
Awards, Recognitions, and Industry Achievements of Nice Performance Management
NiCE Named a Leader in IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025 - Markets Financial Content
NiCE has been recognized as a Leader in the IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025. The recognition highlights NiCE's CX AI platform, CXone Mpower, known for its ...multi-lingual Gen AI-powered omni-channel capabilities and customer journey orchestration. This platform is particularly suited for regulated industries and large organizations seeking secure, AI-driven customer experience solutions.
NiCE Named a Leader in the 2025 Gartner Magic Quadrant for Contact ...
NiCE has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eleventh consecutive year. The company was recognized for its CXone Mpower AI platform, which e...xcels in workflow automation and AI-powered agent assistance. This recognition highlights NiCE's leadership in customer experience technology.
