Nice Performance Management

Nice is a collection of customer engagement solutions for customer engagement, workforce management, automation and compliance teams to transform their customer experiences.

Nice provides with tools to actively receive customer feedback, take actions and boost employee engagement for proactively improving customer experience and workforce management and remain compliant. Nice empowers customer experience transformation by providing comprehensive end-to-end customer experience management, it helps create smarter and faster Internal Processes. It provides solutions that are both desktop and server-side automations. Using desktop analytics, it helps capturing data and generating insights about employee behavior on the desktop. It generates reports precisely listing which specific processes should be automated by your organization (based on millions of employee desktop actions), it helps develop intelligent process automations.

Nice uses world’s leading Cloud CX Platform for accelerating innovation and using the power of cloud to transform customer experiences and helps overcome expensive and lengthy innovation cycles ,eliminate painful Integrations, transition to the cloud in a flexible way. It uses automation and advanced analytics to uncover insights and provide meaningful suggestions. It comes with Artificial Intelligence, Machine Learning and advanced Robots to enable faster and smarter processes.