About Nice Performance Management
Nice is a collection of customer engagement solutions for customer engagement, workforce management, automation and compliance teams to transform their customer experiences.
Nice provides with tools to actively receive customer feedback, take actions and boost employee engagement for proactively improving customer experience and workforce management and remain compliant. Nice empowers customer experience transformation by providing comprehensive end-to-end customer experience management, it helps create smarter and faster Internal Processes. It provides solutions that are both desktop and server-side automations. Using desktop analytics, it helps capturing data and generating insights about employee behavior on the desktop. It generates reports precisely listing which specific processes should be automated by your organization (based on millions of employee desktop actions), it helps develop intelligent process automations.
Nice uses world’s leading Cloud CX Platform for accelerating innovation and using the power of cloud to transform customer experiences and helps overcome expensive and lengthy innovation cycles ,eliminate painful Integrations, transition to the cloud in a flexible way. It uses automation and advanced analytics to uncover insights and provide meaningful suggestions. It comes with Artificial Intelligence, Machine Learning and advanced Robots to enable faster and smarter processes.
Reviews - Customer Testimonials
John Mackey
Automation Manager
Swinton Group
John Mackey
Automation Manager
Swinton Group
Peer and Expert Reviews
for
Nice Performance Management
Goals
Improve efficiency and Increase sales & revenue are the most popular goals peers achieved using Nice Performance Management .
Channels
It is the best suited for phone calls, e-mail, out of home, channels.
Processes
Peers recommend engagement management, performance management, sales call management, as the business processes that they have been most satisfied while using Nice Performance Management .
Read Reviews of Business Process for Nice Performance Management
Engagement management
Engaging and following up
Performance management
Sales call management With Phone calls
Call recording With Phone calls
Call scoring With Phone calls
Coaching With Out of home and Brochure
Social media management
Social media analytics
Helpdesk management With Phone calls
Contact list management
Contacts history
Communication management With Phone calls
Tracking & monitoring communications With Phone calls
Customer feedback management With Phone calls
Motivation management
Lead engagement
Workflow management
Forecasting With Phone calls
Training & onboarding
Popular Business Setting
for
Nice Performance Management
Top Industries
- Restaurants
- Internet
- Apparel & Fashion
Popular in
- Mid Market
- Large Enterprise
- Small Business
Peers used Nice Performance Management to Improve efficiency and Increase sales & revenue
Verify if it works for you
IT and Other Capabilities
for
Nice Performance Management
- Low
- Medium
- High
data
Data Export
Data Import
Support
Phone Support
24/7 Support
Chat Support
Email Support
Other
Failure Risk Guidance Security Report ?
See Sample Risk ReportOverall Risk Meter
Top Failure Risks for Nice Performance Management
First 5 Reports are Free
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