Nice Performance Management Overview
This is a summary of the comprehensive capabilities and benefits of Nice Performance Management based on over 274 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Nice Performance Management, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Nice Performance Management is right for your needs? Our Cuspera AI engine can evaluate how Nice Performance Management fits your specific business needs, industry, and context. Get your personalized assessment report today.
Nice Performance Management supports business activities such as:
- Performance Management
- Call Recording
- Engagement Management
- Helpdesk Management
- Coaching
Nice Performance Management can help you with many business goals, such as Improve Efficiency, Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Improve Visibility, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Nice Performance Management's capabilities include Recording, Personalization, Dashboard, etc.
Nice Performance Management Restaurants Vertical is its biggest customer base.
Reviews
"Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. " - Topias Huovinen
Cuspera Reviews
32 buyers and buying teams have used Cuspera to assess how well Nice Performance Management solved their Sales Performance Management needs. Cuspera uses 274 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities peers achieved using Nice Performance Management.
Use Cases
Peers recommend Performance Management , Call Recording , Engagement Management , as the business use cases that they have been most satisfied while using Nice Performance Management.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Performance Management |
4.86/5 ★ |
"...Merced Performance Suite is an advanced frontline performance management application designed to turn sales operations and service operations into higher performing, data-driven organizations...." Peer review |
| Call Recording with Phone Calls |
4.87/5 ★ |
"...Keeps record of scores calls for reports...." Peer review by Consultant |
| Engagement Management with Phone Calls |
4.75/5 ★ |
"...Performance Management, emoplyee engagement, workforce management and a few others...." Peer review by Josh C, Business Development, Team Lead, Computer Software |
| engaging and following up |
4.62/5 ★ |
"...NICE Performance Management version 7.0 selected to support GM s Best in Class strategy and improve performance and employee engagement HOBOKEN, N.J.-- NICE..." General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65 Contact Centers Managing 30 Million Interactions |
| PEER EXPERIENCES | |
|---|---|
| Performance Management |
4.86/5 ★ |
"...Merced Performance Suite is an advanced frontline performance management application designed to turn sales operations and service operations into higher performing, data-driven organizations...." Peer review |
|
| Call Recording with Phone Calls |
4.87/5 ★ |
"...Keeps record of scores calls for reports...." Peer review by Consultant |
|
| Engagement Management with Phone Calls |
4.75/5 ★ |
"...Performance Management, emoplyee engagement, workforce management and a few others...." Peer review by Josh C, Business Development, Team Lead, Computer Software |
|
| engaging and following up |
4.75/5 ★ |
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 274 insights from peers and experts to help you assess how these Nice Performance Management use cases fit your Sales Performance Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. Testimonial By Topias Huovinen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Topias Huovinen Senior Manager Telia Finland Oyj |
Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. Testimonial By Topias Huovinen |
Popular Business Setting
for Nice Performance Management
Top Industries
- Restaurants
- Insurance
- Internet
Popular in
- Mid Market
- Large Enterprise
- Small Business
Peers used Nice Performance Management to Improve efficiency and Enhance customer relationships
Peer and Expert Opinion on Features
for Nice Performance Management
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (19) |
| Personalization | Read Reviews (13) |
| Dashboard | Read Reviews (11) |
| Gamification | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (19) |
| Personalization | Read Reviews (13) |
| Dashboard | Read Reviews (11) |
| Gamification | Read Reviews (9) |
IT and Other Capabilities
for Nice Performance Management
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (32) |
| Data Import | Read Reviews (35) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (32) |
| Data Import | Read Reviews (35) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (25) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (25) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Nice Performance Management
Overall Risk Meter
Top Failure Risks for Nice Performance Management
Vendor Profile Details
Company Name
Nice
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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