CUSPERA

Nice Performance Management

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(513 Reviews)

Nice Performance Management | Consolidate Data, Operationalize Opportunities and Drive Engagement

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About Nice Performance Management

Nice is a collection of customer engagement solutions for customer engagement, workforce management, automation and compliance teams to transform their customer experiences.

Nice provides with tools to actively receive customer feedback, take actions and boost employee engagement for proactively improving customer experience and workforce management and remain compliant. Nice empowers customer experience transformation by providing comprehensive end-to-end customer experience management, it helps create smarter and faster Internal Processes. It provides solutions that are both desktop and server-side automations. Using desktop analytics, it helps capturing data and generating insights about employee behavior on the desktop. It generates reports precisely listing which specific processes should be automated by your organization (based on millions of employee desktop actions), it helps develop intelligent process automations.

Nice uses world’s leading Cloud CX Platform for accelerating innovation and using the power of cloud to transform customer experiences and helps overcome expensive and lengthy innovation cycles ,eliminate painful Integrations, transition to the cloud in a flexible way. It uses automation and advanced analytics to uncover insights and provide meaningful suggestions. It comes with Artificial Intelligence, Machine Learning and advanced Robots to enable faster and smarter processes.

Peer and Expert Reviews
for Nice Performance Management

Goals

Improve efficiency and Increase sales & revenue are the most popular goals peers achieved using Nice Performance Management .

Other goals:

  • Scale best practices
  • Improve ROI
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Channels

It is the best suited for phone calls, e-mail, out of home, channels.

Other channels:

  • brochure
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Processes

Peers recommend engagement management, performance management, sales call management, as the business processes that they have been most satisfied while using Nice Performance Management .

Read Reviews of Business Process for Nice Performance Management

Engagement management

Engaging and following up

Performance management

Sales call management With Phone calls

Call recording With Phone calls

Call scoring With Phone calls

Coaching With Out of home and Brochure

Social media management

Social media analytics

Helpdesk management With Phone calls

Contact list management

Contacts history

Communication management With Phone calls

Tracking & monitoring communications With Phone calls

Customer feedback management With Phone calls

Motivation management

Lead engagement

Workflow management

Forecasting With Phone calls

Training & onboarding

See allless Activities

Popular Business Setting
for Nice Performance Management

Top Industries

  • Restaurants
  • Internet
  • Apparel & Fashion

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Peers used Nice Performance Management to Improve efficiency and Increase sales & revenue

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IT and Other Capabilities
for Nice Performance Management

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Phone Support

24/7 Support

Chat Support

Email Support

Other

AI Powered

Custom Reports

Analytics

Failure Risk Guidance Security Report ?

See Sample Risk Report

Overall Risk Meter

Low Medium High

Top Failure Risks for Nice Performance Management

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First 5 Reports are Free

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Vendor Profile Details

Company Name Nice
Company Website https://www.nice.com/
HQ Location 221 River St, Hoboken, New Jersey 07030, US
Employees 5001-10000
Social
Financials IPO