Nice Performance Management Overview
NICE CXone Performance Management Software aligns employee performance with contact center goals and customer expectations. Continuous improvement is emphasized for optimal results.
Use Cases
Customers recommend Performance Management, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using Nice Performance Management.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Nice Performance Management.
Nice Performance Management Use-Cases and Business Priorities: Customer Satisfaction Data
Nice Performance Management works with different mediums / channels such as Phone Calls.
Nice Performance Management's features include Recording, Personalization, Dashboard, etc. and Nice Performance Management support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Nice Performance Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution." - Topias Huovinen
Peer review evidence (same sources as the product rating summary)
"...Completing the awards list, NICE Performance Management (NPM) brings together data from multiple sources to provide a single picture of contact center performance...." NICE Solutions Honored by TMC for Driving Innovation and Exceptional Value for Contact Center Customers
"...You are able to record telephone calls and listen to them at a later time...." Peer review by andre h, Product Graphic Designer, Internet
"...Using Artificial Intelligence (AI), NPM drives employee improvement and engagement via personalized performance programs. ..." NICE Solutions Honored by TMC for Driving Innovation and Exceptional Value for Contact Center Customers
Nice Performance Management, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Nice Performance Management
Top Industries
- Restaurants
- Insurance
- Internet
Popular in
- Mid Market
- Large Enterprise
- Small Business
Nice Performance Management is popular in Restaurants, Insurance, and Internet and is widely used by Mid Market, Large Enterprise, and Small Business.
Nice Performance Management Customer wins, Customer success stories, Case studies
How does Nice Performance Management address your Performance Management Challenges?
How does Nice Performance Management facilitate Call Recording?
Why is Nice Performance Management the best choice for Engagement Management?
How can Nice Performance Management enhance your Helpdesk Management process?
What solutions does Nice Performance Management provide for Coaching?
32 buyers and buying teams have used Cuspera to assess how well Nice Performance Management solved their Sales Performance Management needs. Cuspera uses 274 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. Testimonial By Topias Huovinen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Topias Huovinen Senior Manager Telia Finland Oyj |
Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. Testimonial By Topias Huovinen |
Yapi Kredi Transforms Customer Conversations into Revenue Opportunities with NiCE AI-Enabled Interaction Analytics
Yapi Kredi Transforms Customer Conversations into Revenue Opportunities with NiCE AI-Enabled Interaction Analytics
Hyatt - Hospitality - Very Large
CHCP - Health, Wellness And Fitness
Moms Meals - Food & Beverages - Medium
NICE Performance Management and Enlighten
Peers used Nice Performance Management for performance management and call recording
Nice Performance Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Nice Performance Management
Overall Risk Meter
Top Failure Risks for Nice Performance Management
NICE Ltd. News
Concentrix Achieves Platinum Status in NiCE 360 Partner Program
Concentrix has achieved Platinum status in NiCE's 360 Partner Program, enhancing their partnership to deliver agentic AI solutions. This collaboration focuses on integrating AI into enterprise systems to improve customer service and operational efficiency. Concentrix's expertise in integration and operational scale complements NiCE's AI platform, enabling enterprises to deploy AI effectively across complex environments.
NICE Named MetriStar Top Provider in 2024 Metrigy CCaaS Platforms Report
NICE has been recognized as the top provider in the 2024 Metrigy CCaaS Platforms Report, highlighting its leadership in customer service automation solutions.
NiCE and Konecta Partner on Agentic AI for Customer Experience
NiCE and Konecta have formed a strategic partnership to enhance AI-driven customer experience solutions globally. This collaboration integrates NiCE's CXone platform and AI capabilities with Konecta's expertise in customer experience operations. The partnership aims to advance agentic AI environments, enabling autonomous execution across customer journeys and improving service quality. Konecta will become a Global Platinum Partner of NiCE, gaining technical expertise and early access to AI innovations.
NiCE and Konecta Partner for AI-First Customer Experience
NiCE and Konecta have formed a global strategic partnership to enhance AI-driven customer experiences. The collaboration integrates NiCE's Cognigy AI technology with Konecta's platform, aiming to transform customer service through autonomous AI capabilities. Konecta is now a Global Platinum Partner of NiCE, offering industry-specific AI solutions for efficient and secure operations. This partnership marks a significant step in advancing customer experience transformation.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
