Real-World Case Studies and Customer Success Stories with NetCracker Customer Experience Management

GCI used Netcracker to transform its business processes. The company streamlined operations and improved efficiency. Netcracker helped GCI deliver a... better customer experience. Sean Lambert, VP Application Technology at GCI, shared these results. The partnership focused on digital transformation and process improvement.
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TELUS partnered with Netcracker to drive its digital transformation. The company aimed to improve customer experience using advanced technology. Hesham... Fahmy, CIO of TELUS, discussed how Netcracker's solutions support this goal. The partnership focuses on integrating new technology to enhance service delivery. TELUS expects better customer engagement and operational efficiency from this collaboration.
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Netcracker helped Swisscom automate its network domains using the Domain Automation solution. Swisscom achieved a 75% reduction in IT costs... and a 30% decrease in incidents after changes. The solution enabled faster time-to-market and improved service stability. Swisscom modernized its IP Transport domain and expanded automation to other areas. The partnership led to industry recognition and greater operational efficiency.
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Telenet used Netcracker Digital BSS to streamline billing and deliver new digital services faster. The solution unified multiple IT stacks,... supporting both fixed and wireless services. Telenet improved time to market and created an omnichannel customer experience. The project reduced IT total cost of ownership. Netcracker's professional services ensured a smooth transformation.
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Netcracker deployed its full BSS suite for e& UAE, enabling a major IT transformation. The solution automated onboarding and fulfillment... for enterprise customers. e& UAE achieved faster time to market, fewer billing queries, and simplified customer touchpoints. The platform supports omnichannel experiences and new revenue streams. Netcracker’s E2E Service Orchestration reduced service delivery timelines and improved operational efficiency.
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Cyta upgraded its legacy IT systems to Netcracker Digital BSS and OSS in the public cloud. The goal was to... support both B2C and B2B customers after major investments in 5G and fiber. Netcracker's platform replaced inefficient systems, improving internal efficiency and speeding up time to market. Cyta expects better customer experiences and the ability to monetize its advanced network. The partnership aims to maximize Cyta's fiber and 5G investments.
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Netcracker's cloud-native BSS/OSS stack helped Nuuday, a leading Danish telecom operator, transform its business. Nuuday improved customer experience with simpler... digital channels and a better store experience. The solution enabled faster time-to-market for new offers and increased automation. Nuuday also reduced costs and streamlined service provisioning and order management. The project supports all B2C mobile customers after this major deployment phase.
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Netcracker helped Zain KSA complete a major digital transformation. The project replaced Zain KSA’s IT stack with a cloud-based BSS/OSS.... This led to a 50% decrease in product development and customer line activation times. Zain KSA can now expand into fintech, IoT, and cloud computing. The transformation supports better customer experiences and operational efficiency.
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Netcracker helped Globe Telecom improve order fulfillment and business efficiency. Globe used Netcracker's OSS transformation services to boost network performance... and deliver better digital experiences. The partnership led to faster issue resolution and improved order processing times. Globe scaled these improvements across multiple business lines, supporting broadband growth. The collaboration enhanced key performance metrics and optimized support costs.
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Netcracker's digital-native BSS solutions helped e& UAE achieve a major milestone in its IT transformation. The project enabled full-stack IT... consolidation and automated fulfillment for large enterprise customers. e& UAE now supports end-to-end digital onboarding and delivers an omnichannel customer experience. The transformation reduced billing queries, improved time to market, and simplified customer care. Netcracker's platform also enhanced cybersecurity and enabled new revenue streams for e& UAE.
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Netcracker upgraded AIS to a cloud-native revenue management platform. AIS now supports over 45 million subscribers with flexible subscription billing... for B2C and B2B quad-play services. The solution improved scalability, cost optimization, and operational efficiency. AIS can now launch new services faster and support 5G and IoT business models. The platform handled major events like the latest iPhone launch without disruption.
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YouSee, Denmark's largest consumer brand, used Netcracker to drive a major transformation. The project improved customer experience and gave YouSee... a stronger competitive edge. Torben Rasmussen, Head of Development & Operations, shared how the changes made a positive impact for customers. The transformation focused on digital solutions for better service. YouSee now stands out in the Danish telecom market.
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Telenet, Belgium's largest cable broadband provider, expanded its partnership with Netcracker to unify B2C and B2B systems on a single digital platform. The project migrates... SME and enterprise customers from legacy systems to Netcracker Digital BSS, covering revenue, commerce, and service management. This consolidation aims to streamline operations, reduce complexity, and enable faster innovation. Telenet expects improved efficiency and better customer service for both consumer and business clients. The transformation supports Telenet's long-term growth and modernization goals.
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Telenet expands its partnership with Netcracker to migrate its SME and large enterprise customers to the Netcracker Digital BSS platform. This move aims... to unify Telenet's consumer and business operations, enhancing agility, scalability, and customer experience. The transition involves consolidating business functions like billing and customer records onto a single platform, reducing operational complexity and costs.
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Netcracker expands its partnership with Telenet to support a large-scale B2B transformation program. Telenet will consolidate its B2C and B2B... operations on Netcracker's Digital BSS platform, modernizing legacy systems. This initiative aims to simplify operations, enhance customer service, and accelerate time to market for enterprise services in Belgium's competitive telecom market.
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Netcracker has expanded its partnership with Telenet to support a B2B transformation program, consolidating Telenet's B2C and B2B operations onto a single digital platform. This move will... migrate SME and large enterprise customers to the Netcracker Digital BSS platform, enhancing operational efficiency and reducing platform complexity.
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Telenet has expanded its partnership with Netcracker Technology to manage its business support systems for small-to-medium and large enterprise customers. This move aims... to unify Telenet’s B2B and B2C operations on a single platform, enhancing agility, scalability, and customer experience. Netcracker's role will focus on revenue, commerce, customer, and service orchestration to boost operational efficiency.
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Netcracker Technology expands its engagement with Telenet by supporting a large-scale B2B transformation program. Telenet will migrate its SME and... large enterprise customers to the Netcracker Digital BSS platform, enhancing operational efficiency and scalability. This collaboration aims to unify B2C and B2B operations, fostering future innovation and improved customer experiences.
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Lightpath expands its deployment of Netcracker's full-stack OSS suite, including Order Management, Service Inventory, and Service Provisioning, to enhance its high-speed fiber connectivity services. This expansion aims... to support Lightpath's AI-grade network across major U.S. metro markets, aligning with its strategy for operational autonomy and scalability.
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Lightpath has extended its deployment of Netcracker's Digital OSS offerings to enhance business agility and operational efficiency. The expansion includes... Netcracker's full-stack OSS suite, supporting high-speed fiber connectivity services. This move aims to improve Lightpath's service delivery and operational flexibility.
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Lightpath has expanded its deployment of Netcracker's Digital OSS offerings to enhance its operational autonomy and service delivery. This modernization effort... aims to boost agility, innovation, and efficiency in Lightpath's fiber connectivity services. Netcracker's full-stack OSS suite will support Lightpath's AI-grade network expansion, providing a scalable and self-sufficient operational foundation.
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Lightpath has expanded its deployment of Netcracker's Digital OSS offerings to enhance operational autonomy and service delivery. This modernization leverages... Netcracker's full-stack OSS suite, including Order Management and Service Provisioning, to support Lightpath's high-speed fiber connectivity services. The collaboration aims to boost business agility, innovation, and operational efficiency for Lightpath's enterprise clients.
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NEC has completed the acquisition of CSG Systems, assigning Netcracker to integrate and operate the combined business. This move enhances... NEC's software capabilities for telecom and broadband providers, focusing on a comprehensive BSS and OSS platform. Netcracker's role is pivotal in unifying customer engagement, payments, and service orchestration, aiming to streamline operations and enhance AI-enabled automation.
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Netcracker Technology is upgrading BICS's existing Digital OSS deployment to enhance stability, security, and support. This modernization will improve BICS's... core OSS platform, which supports services like roaming, messaging, and 5G. The upgrade marks a significant milestone in the partnership between Netcracker and BICS, reinforcing their commitment to delivering high-performance OSS solutions.
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Netcracker Technology and BICS have reached a significant milestone in their ongoing partnership by upgrading BICS's existing Netcracker Digital OSS platform. This strategic modernization... enhances the platform's stability, security, and support for key services like 5G, IoT, and data capacity, marking a critical step in their collaboration.
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Netcracker Technology announced a major upgrade of its Digital OSS platform for BICS, a Proximus Global company. This modernization program... enhances stability, security, and support for BICS's core OSS platform, crucial for services like 5G, IoT, and messaging. The upgrade marks a significant milestone in their strategic partnership, reinforcing BICS's commitment to a high-performance OSS platform.
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Netcracker Technology has upgraded BICS' Digital OSS platform, enhancing stability, security, and performance to support 5G and IoT services. This modernization strengthens... BICS' infrastructure for next-gen telecom services and reflects the ongoing partnership between Netcracker and BICS.
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Netcracker and Vivacom have extended their long-term partnership to enhance Vivacom's IT modernization program. Vivacom will upgrade to the latest... version of Netcracker's Revenue Management platform, part of the Netcracker Digital BSS suite, to improve scalability, system performance, and support next-generation digital services. This upgrade aims to enhance Vivacom's B2C and B2B operations, ensuring operational continuity and cost efficiencies.
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Netcracker Technology has completed a significant revenue management modernization for SLT-MOBITEL, using its Digital BSS platform. This upgrade provides SLT-MOBITEL... with a unified system for billing and revenue management across mobile and fixed services, enhancing transaction processing and cash flow. The modernization supports SLT-MOBITEL's broader IT consolidation efforts and aims to drive innovative services and improved customer support.
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Netcracker Technology and NEC Corporation are deploying Netcracker's Digital Commerce Monetization platform for KDDI, a major Japanese telecom operator. This implementation is... part of KDDI's BSS strategy, aiming to enhance operations and cloud transformation. The Active Mediation feature within Netcracker's Revenue Management will optimize KDDI's resource utilization and support in-house development.
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Netcracker and e& UAE achieved a production readiness milestone in their BSS transformation program. This phase enhances e& UAE's digital... onboarding, automates fulfillment, and supports omnichannel customer experiences. The program includes Netcracker's BSS suite and AI capabilities, improving time to market and customer management.
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