NetCracker Customer Experience Management Overview

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Use Cases

Customers recommend Engagement Management, Proposal & Quote Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using NetCracker Customer Experience Management.

Other use cases:

  • Revenue Cycle Management
  • Generation Of New Leads
  • Collaboration
  • Forecasting
  • Groups Management
  • Contract Management
  • Tracking & Monitoring Communications
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Business Priorities

Launch New Products and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using NetCracker Customer Experience Management.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Enhance Customer Relationships
  • Grow Market Share
  • Acquire Customers
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NetCracker Customer Experience Management Use-Cases and Business Priorities: Customer Satisfaction Data

NetCracker Customer Experience Management's features include Recording, Alerts: Popups & Notifications, and Personalization. and NetCracker Customer Experience Management support capabilities include 24/7 Support, Phone Support, Email Support, etc. also NetCracker Customer Experience Management analytics capabilities include Custom Reports, and Analytics.

NetCracker Customer Experience Management, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Netcracker-Customer-Experience-Management enhances digital-first experiences by enabling omnichannel customer journeys. Customer engagement is optimized through integrated, seamless interactions.

Popular Business Setting

for NetCracker Customer Experience Management

Top Industries

  • Telecommunications

Popular in

  • Large Enterprise

NetCracker Customer Experience Management is popular in Telecommunications, and is widely used by Large Enterprise,

NetCracker Customer Experience Management Customer wins, Customer success stories, Case studies

How can NetCracker Customer Experience Management enhance your Engagement Management process?

How efficiently Does NetCracker Customer Experience Management manage your Proposal & Quote Management?

How can NetCracker Customer Experience Management enhance your Sending & Publishing Communications process?

How can NetCracker Customer Experience Management enhance your Revenue Cycle Management process?

15 buyers and buying teams have used Cuspera to assess how well NetCracker Customer Experience Management solved their Customer Journey and Experience needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

lightning

Peers used NetCracker Customer Experience Management for engagement management and proposal & quote management

NetCracker Customer Experience Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.91/5 ★

Read Reviews (11)
Custom Reports

4.31/5 ★

Read Reviews (30)
Analytics

4.25/5 ★

Read Reviews (50)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.91/5 ★

Read Reviews (11)
Custom Reports

4.31/5 ★

Read Reviews (30)
Analytics

4.25/5 ★

Read Reviews (50)

Software Failure Risk Guidance

?

for NetCracker Customer Experience Management

Overall Risk Meter

Low Medium High

Top Failure Risks for NetCracker Customer Experience Management

Netcracker Technology Corporation News

Awards

Netcracker and NEC Implement Critical BSS Functions for Leading Japanese Operator KDDI - Business Wire

Netcracker Technology received the Telecom Review Excellence Awards for Best Global BSS/OSS Solution and Most Innovative Automation Product. The Netcracker Digital Platform was recognized for aiding operators in digital transformation, while the Netcracker Digital Satellite Solution was honored for its AI-driven automation capabilities in satellite IT. These awards highlight Netcracker's commitment to innovation and customer success in the telecom industry.

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Partnership

Netcracker Technology : Swisscom Expands Autonomous Networking With Netcracker for B2B Domain

Swisscom has expanded its partnership with Netcracker to enhance its B2B domain by consolidating IT systems onto Netcracker's domain orchestration platform. This move aims to improve efficiencies, reduce costs, and support Swisscom's autonomous networking goals. The collaboration builds on previous successes in network automation and modernization.

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Awards

Netcracker Named a Leader in IDC MarketScape: Worldwide Customer ...

Netcracker has been recognized as a Leader in the IDC MarketScape for Worldwide Customer Experience Platforms for Telecommunications. This recognition highlights Netcracker's robust product portfolio, AI and GenAI capabilities, and proven delivery record. The company's Intelligent Customer Experience solution enhances telecom operators' ability to monetize 5G infrastructure and deliver personalized digital offerings.

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Awards

Netcracker Technology : Netcracker Ranked as a Global Leader in Service Design and Orchestration and Monetization Platform Markets by Analysys Mason

Netcracker Technology has been recognized as a global leader in service design, orchestration, and monetization platform markets by Analysys Mason. This ranking highlights Netcracker's success with AI-driven solutions, cloud-native architecture, and large-scale IT transformation projects for operators like Swisscom and Virgin Media O2. The recognition underscores Netcracker's innovation and proven delivery in enabling customer experience and operational excellence.

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Netcracker Technology Corporation Profile

Company Name

Netcracker Technology Corporation

Company Website

https://www.NetCracker.com

HQ Location

Boston, MA

Employees

5001-10000

Social

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Financials

M&A