NetCracker Customer Experience Management Overview
This is a summary of the comprehensive capabilities and benefits of NetCracker Customer Experience Management based on over 430 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
NetCracker Customer Experience Management, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if NetCracker Customer Experience Management is right for your needs? Our Cuspera AI engine can evaluate how NetCracker Customer Experience Management fits your specific business needs, industry, and context. Get your personalized assessment report today.
NetCracker Customer Experience Management supports business activities such as:
- Engagement Management
- Proposal & Quote Management
- Sending & Publishing Communications
- Revenue Cycle Management
- Generation Of New Leads
NetCracker Customer Experience Management can help you with many business goals, such as Launch New Products, Enter New Markets Internationally Or Locally, Scale Best Practices, Increase Sales & Revenue, Improve Digital And Social Presence, etc. As a solution, NetCracker Customer Experience Management's capabilities include Recording, Alerts: Popups & Notifications, and Personalization.
NetCracker Customer Experience Management Telecommunications Vertical is its biggest customer base.
Reviews
"...Swisscom is also leveraging Netcracker s product support and Agile product delivery to support the new engagement...." Swisscom Extends Partnership with Netcracker for Next-Generation Digital OSS and Professional Services to Support Converged B2C and B2B Services
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well NetCracker Customer Experience Management solved their Customer Journey and Experience needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Launch New Products and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using NetCracker Customer Experience Management.
Use Cases
Peers recommend Engagement Management , Proposal & Quote Management , Sending & Publishing Communications , as the business use cases that they have been most satisfied while using NetCracker Customer Experience Management.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.76/5 ★ |
"...Swisscom is also leveraging Netcracker s product support and Agile product delivery to support the new engagement...." Swisscom Extends Partnership with Netcracker for Next-Generation Digital OSS and Professional Services to Support Converged B2C and B2B Services |
| engaging and following up |
4.67/5 ★ |
"...Netcracker Digital BSS and Customer Engagement Will Redefine Customer Experience and Accelerate 5G Monetization for Middle Eastern Operator...." Netcracker Delivers BSS Transformation for Zain Saudi Arabia |
| Proposal & Quote Management |
3.79/5 ★ |
"...Embratel will use Configure Price Quote (CPQ), Product Catalog and other Netcracker Digital BSS products to support this initiative...." Embratel Selects Netcracker Digital BSS to Launch New B2B Services and Deliver a Richer Customer Experience |
| Sending & Publishing Communications |
3.71/5 ★ |
"...Pipeline Publishing LLC reserves all rights and privileges regarding the use of this information...." OSS and BSS News and Information |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.76/5 ★ |
"...Swisscom is also leveraging Netcracker s product support and Agile product delivery to support the new engagement...." Swisscom Extends Partnership with Netcracker for Next-Generation Digital OSS and Professional Services to Support Converged B2C and B2B Services |
|
| engaging and following up |
4.76/5 ★ |
| Proposal & Quote Management |
3.79/5 ★ |
"...Embratel will use Configure Price Quote (CPQ), Product Catalog and other Netcracker Digital BSS products to support this initiative...." Embratel Selects Netcracker Digital BSS to Launch New B2B Services and Deliver a Richer Customer Experience |
|
| Sending & Publishing Communications |
3.71/5 ★ |
"...Pipeline Publishing LLC reserves all rights and privileges regarding the use of this information...." OSS and BSS News and Information |
|
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 430 insights from peers and experts to help you assess how these NetCracker Customer Experience Management use cases fit your Customer Journey and Experience needs.
Popular Business Setting
for NetCracker Customer Experience Management
Top Industries
- Telecommunications
Popular in
- Large Enterprise
Peers used NetCracker Customer Experience Management to Launch new products and Enter new markets internationally or locally
Peer and Expert Opinion on Features
for NetCracker Customer Experience Management
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Personalization | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Personalization | Read Reviews (6) |
IT and Other Capabilities
for NetCracker Customer Experience Management
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (14) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (14) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (73) |
| Phone Support | Read Reviews (11) |
| Email Support | Read Reviews (10) |
| Chat Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (73) |
| Phone Support | Read Reviews (11) |
| Email Support | Read Reviews (10) |
| Chat Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (50) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (50) |
Software Failure Risk Guidance
?for NetCracker Customer Experience Management
Overall Risk Meter
Top Failure Risks for NetCracker Customer Experience Management
Vendor Profile Details
Company Name
NetCracker
Company Website
https://www.NetCracker.comHQ Location
Boston, MA
Employees
5001-10000
Social
Financials
M&A
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