Latest Product Updates and Feature Enhancements on NetCracker Customer Experience Management
MWC26: How Netcracker is Helping Telcos Advance Agentic AI
Netcracker is facilitating the adoption of agentic AI in the telecom sector by providing tools and expertise for end-to-end governance. Sue White, AVP Strategy at Netcracker, highlights the challenge...s telcos face in moving from proof of concept to full-scale deployment and how gradual deployment with oversight can be achieved.
Netcracker Puts AI at the Center of Telco Growth ...
Netcracker Technology will highlight its AI-driven solutions at MWC 2026, showcasing innovations like the Agentic AI Solution and Digital BSS. CEO Andrew Feinberg will deliver a keynote on AI governa...nce, emphasizing its impact on telecom and life sciences. The event will demonstrate how Netcracker's technologies accelerate revenue and enhance customer experiences.
Virgin Media O2, NEC and Netcracker Headline TM Forum Tokyo Event Focusing on the Next Wave of Telco Innovation - 01net
Netcracker Technology, in collaboration with Virgin Media O2 and NEC, will participate in TM Forum Tokyo to discuss AI-driven telco innovation. The event will highlight Netcracker's solutions like Ag...entic AI and Digital BSS, focusing on monetization, customer experience, and operational efficiency. Key discussions will involve leveraging AI for new revenue streams and transformation success stories with Virgin Media O2 and Rakuten Mobile.
Netcracker and Key Customers Highlight the Power of Secure Broadband Networks to Drive Intelligent Automation and Customer-Centric Innovation at SCTE TechExpo
Netcracker Technology, a subsidiary of NEC Corporation, participated in SCTE TechExpo 2025, showcasing its Broadband Experience Solutions and Agentic AI Solution. The event featured discussions with ...leaders from C Spire, Rogers Communications, and T-Mobile on leveraging edge computing and AI-driven network optimization to enhance customer experiences.
Netcracker Advances Agentic AI for Telecom With a Focus on Scale, Openness and Measurable Business Impact
Netcracker Advances Agentic AI for Telecom With a Focus on Scale, Openness and Measurable Business Impact
Strategic Partnerships and Integrations of NetCracker Customer Experience Management
Rakuten Mobile Extends Netcracker Digital BSS Partnership
Rakuten Mobile has extended its partnership with Netcracker Technology to continue using Netcrackers AI-enabled, cloud-native Digital BSS platform. This extension supports Rakuten's 4G and 5G network...s in Japan, focusing on automated, personalized customer journeys and improved customer experience through integration with Rakuten Points and Agentic AI capabilities.
Rakuten Mobile Extends Partnership with Netcracker for AI-Enabled
Rakuten Mobile has extended its partnership with Netcracker to enhance its AI-enabled Digital BSS platform, supporting its 4G and 5G networks in Japan. This collaboration focuses on improving custome...r experience and operational efficiency through cloud-native solutions and AI integration. Netcracker's platform aids in automating processes and integrating with Rakuten's ecosystem, including its loyalty program.
Telecom news: Netcracker Technology, Hiya, Vodafone, Reliance Jio ...
Netcracker Technology has achieved a major milestone in its OSS modernization program with BICS, enhancing the stability and security of BICS' core OSS platform. This upgrade strengthens BICS' global... connectivity operations, supporting services like roaming, messaging, and 5G.
Netcracker and Vivacom Extend Long-Term Partnership for Innovative IT ...
Netcracker and Vivacom have extended their long-term partnership to upgrade Vivacom's deployment of Netcracker's Revenue Management platform. This upgrade aims to enhance scalability, system performa...nce, and support next-generation digital services for Vivacom's B2C and B2B customers.
T-Mobile extends Netcracker tech tie-up in hunt for wholesale growth ...
T-Mobile has extended its partnership with Netcracker to enhance its wholesale growth strategy. This collaboration focuses on leveraging Netcracker's technology to improve T-Mobile's service offering...s and operational efficiency in the wholesale sector.
Netcracker Technology : Swisscom Expands Autonomous Networking With Netcracker for B2B Domain
Swisscom has expanded its partnership with Netcracker to enhance its B2B domain by consolidating IT systems onto Netcracker's domain orchestration platform. This move aims to improve efficiencies, re...duce costs, and support Swisscom's autonomous networking goals. The collaboration builds on previous successes in network automation and modernization.
GCI Collaborates With Netcracker for Modernized BSS/OSS to Enhance Customer Experience, Improve Business Agility and Enable New Business Models
GCI, Alaskas largest communications provider, has extended its partnership with Netcracker to modernize its BSS/OSS systems. The collaboration aims to enhance customer experience, boost business agil...ity, and enable new business models. Netcracker will deliver hosted managed services, supporting GCIs efforts to streamline operations and accelerate service delivery in the telecommunications sector.
Awards, Recognitions, and Industry Achievements of NetCracker Customer Experience Management
Juniper Research Presents Netcracker With Distinguished 2026 Platinum ...
Netcracker Technology received the 2026 Platinum Award for AI Innovation in Telco from Juniper Research. The award recognizes the Netcracker Agentic AI Solution for its significant innovation and rea...l-world business impact. The solution enhances telecom operations by accelerating service designs, reducing billing issue resolution time, and speeding up market entry for new offers. This recognition underscores Netcracker's commitment to delivering measurable business value through AI.
Juniper Research Honors Netcracker With 2026 AI Innovation Award
Netcracker has been awarded the 2026 AI Innovation Award by Juniper Research for its Agentic AI Solution. This solution is recognized for its innovation and significant real-world business impact, of...fering faster service design and reduced billing issue resolution times. The award highlights Netcracker's leadership in AI for telecoms, emphasizing measurable business value and security.
Netcracker Presented With Three Awards for Industry Excellence From Analyst Firm Frost & Sullivan - Business Wire
Netcracker Presented With Three Awards for Industry Excellence From Analyst Firm Frost & Sullivan - Business Wire
Netcracker Honored With Prestigious Glotel Awards for Best Application of Agentic AI in Telecom and MVNO Solution of the Year - Business Wire
Netcracker received the Glotel Awards for its innovative use of Agentic AI in telecom and its MVNO solution, highlighting its leadership in the industry.
Netcracker Dominates International Business and Technology Excellence Awards - Business Wire
Netcracker received multiple accolades at the International Business and Technology Excellence Awards, highlighting its leadership in the tech industry.
Netcracker and NEC Implement Critical BSS Functions for Leading Japanese Operator KDDI - Business Wire
Netcracker Technology received the Telecom Review Excellence Awards for Best Global BSS/OSS Solution and Most Innovative Automation Product. The Netcracker Digital Platform was recognized for aiding ...operators in digital transformation, while the Netcracker Digital Satellite Solution was honored for its AI-driven automation capabilities in satellite IT. These awards highlight Netcracker's commitment to innovation and customer success in the telecom industry.
Netcracker Named a Leader in IDC MarketScape: Worldwide Customer ...
Netcracker has been recognized as a Leader in the IDC MarketScape for Worldwide Customer Experience Platforms for Telecommunications. This recognition highlights Netcracker's robust product portfolio..., AI and GenAI capabilities, and proven delivery record. The company's Intelligent Customer Experience solution enhances telecom operators' ability to monetize 5G infrastructure and deliver personalized digital offerings.
Netcracker Technology : Netcracker Ranked as a Global Leader in Service Design and Orchestration and Monetization Platform Markets by Analysys Mason
Netcracker Technology has been recognized as a global leader in service design, orchestration, and monetization platform markets by Analysys Mason. This ranking highlights Netcracker's success with A...I-driven solutions, cloud-native architecture, and large-scale IT transformation projects for operators like Swisscom and Virgin Media O2. The recognition underscores Netcracker's innovation and proven delivery in enabling customer experience and operational excellence.
Netcracker Achieves Top Honors in Leading Lights Awards Program for Customer Experience and Network Automation
Netcracker Technology received two Leading Lights awards from Light Reading for its innovative projects in customer experience and network automation. The awards recognized Netcracker's digital trans...formation efforts in modernizing BSS platforms and automating network operations, resulting in improved performance and efficiency for telecom operators.
Netcracker Achieves Top Honors in Leading Lights Awards Program for Customer Experience and Network Automation - Business Wire
Netcracker received two Leading Lights awards from Light Reading for its innovative projects in customer experience and network automation. These awards recognize Netcracker's successful deployments ...with telecom operators, enhancing business performance and operational efficiency. The accolades highlight Netcracker's role in digital transformation and network automation, offering benefits like reduced time to market and improved network stability.
Netcracker Receives TM Forum Moonshot Catalyst Award for Groundbreaking Monetization ...
Netcracker received the TM Forum Moonshot Catalyst Award for its role in a project that enhances monetization for automotive OEMs. The project, in collaboration with Toyota, Vodafone, and NTT Data, l...everages Netcracker's cloud solution to integrate advanced vehicle applications, improving operational efficiency and increasing revenue. The solution supports seamless connectivity and interoperability, contributing to significant business outcomes like increased revenue and reduced emissions.
Netcracker and Swisscom Win TM Forum Excellence Award for Pioneering ...
Netcracker and Swisscom received the TM Forum Excellence Award for their pioneering autonomous operations program. This collaboration led to Swisscom's transformation, utilizing Netcracker's Domain A...utomation solution to modernize and automate network domains. The initiative improved service delivery, reduced costs, and enhanced operational efficiency, showcasing the successful integration of advanced technologies like AI and real-time resource inventory.
Netcracker and Swisscom Win TM Forum Excellence Award for Pioneering Autonomous Operations Program - Yahoo Finance
Netcracker and Swisscom have jointly won the TM Forum Excellence Award for their autonomous operations program. This award recognizes their collaborative efforts in transforming Swisscom's network op...erations using Netcracker's Domain Automation solution, leading to improved service delivery, cost savings, and enhanced automation. The project is noted for its innovative approach to network modernization and operational efficiency.
Netcracker and e& UAE Win Excellence in Service Orchestration Awards From FutureNet - Business Wire
Netcracker and its customer e& UAE received the Excellence in Service Orchestration awards from FutureNet World and FutureNet MENA. The recognition highlights Netcracker's End-to-End Service Orchestr...ation Solution, which enabled e& UAE to automate service delivery, reduce provisioning times, and improve customer experience. The solution features AI-native automation, dynamic programmability, and intent-based processing for advanced network management.
Netcracker Receives Three Gold Stevies in 2025 American Business Awards
Netcracker Technology received three Gold Stevie Awards in the 2025 American Business Awards for its Digital Satellite Solution, MVNO Cloud Solution, and Intelligent Operations Automation. These awar...ds highlight Netcracker's commitment to delivering innovative AI-driven, cloud-native solutions that help telecom operators enter new markets and capitalize on monetization opportunities.
Netcracker Technology: Netcracker Receives AI Excellence Award for Customer Experience and Digital Transformation
Netcracker received the AI Excellence Award for its achievements in customer experience and digital transformation, recognizing its leadership in deploying artificial intelligence to enhance telecom ...operations and drive business value.