Latest Product Updates and Feature Enhancements on NetCracker Customer Experience Management

 

Netcracker Showcases Autonomous Operations with Agentic AI at FutureNet ...

Netcracker demonstrated its autonomous operations capabilities using Agentic AI at the FutureNet event. This showcases Netcracker's advancements in AI-driven solutions for network management and auto...mation.

Read on →
 

Netcracker Showcases Autonomous Operations with Agentic AI at FutureNet World 2026

Netcracker Technology will showcase its autonomous operations solutions using Agentic AI at FutureNet World 2026. The company will present real-world success stories and discuss the role of AI in evo...lving BSS and OSS towards intelligent platforms. Netcracker's participation highlights its focus on AI-driven operations and innovation in the telecom industry.

Read on →
 

Netcracker demonstrates agentic AI for autonomous telecom operations at ...

Netcracker is showcasing its agentic AI for autonomous telecom operations at FutureNet World 2026. This technology helps telecom operators enhance efficiency and achieve significant business outcomes... with AI-driven, production-ready solutions.

Read on →
 

MWC26: How Netcracker is Helping Telcos Advance Agentic AI

Netcracker is facilitating the adoption of agentic AI in the telecom sector by providing tools and expertise for end-to-end governance. Sue White, AVP Strategy at Netcracker, highlights the challenge...s telcos face in moving from proof of concept to full-scale deployment and how gradual deployment with oversight can be achieved.

Read on →
 

Netcracker Puts AI at the Center of Telco Growth ...

Netcracker Technology will highlight its AI-driven solutions at MWC 2026, showcasing innovations like the Agentic AI Solution and Digital BSS. CEO Andrew Feinberg will deliver a keynote on AI governa...nce, emphasizing its impact on telecom and life sciences. The event will demonstrate how Netcracker's technologies accelerate revenue and enhance customer experiences.

Read on →
 

Virgin Media O2, NEC and Netcracker Headline TM Forum Tokyo Event Focusing on the Next Wave of Telco Innovation - 01net

Netcracker Technology, in collaboration with Virgin Media O2 and NEC, will participate in TM Forum Tokyo to discuss AI-driven telco innovation. The event will highlight Netcracker's solutions like Ag...entic AI and Digital BSS, focusing on monetization, customer experience, and operational efficiency. Key discussions will involve leveraging AI for new revenue streams and transformation success stories with Virgin Media O2 and Rakuten Mobile.

Read on →
 

Netcracker and Key Customers Highlight the Power of Secure Broadband Networks to Drive Intelligent Automation and Customer-Centric Innovation at SCTE TechExpo

Netcracker Technology, a subsidiary of NEC Corporation, participated in SCTE TechExpo 2025, showcasing its Broadband Experience Solutions and Agentic AI Solution. The event featured discussions with ...leaders from C Spire, Rogers Communications, and T-Mobile on leveraging edge computing and AI-driven network optimization to enhance customer experiences.

Read on →
 

Netcracker Advances Agentic AI for Telecom With a Focus on Scale, Openness and Measurable Business Impact

Netcracker Advances Agentic AI for Telecom With a Focus on Scale, Openness and Measurable Business Impact

Read on →
Show More

Strategic Partnerships and Integrations of NetCracker Customer Experience Management

 

Rakuten Mobile Extends Partnership with Netcracker for AI-Enabled ...

Rakuten Mobile has extended its partnership with Netcracker to enhance its AI-enabled, cloud-native Digital BSS platform. This collaboration supports Rakuten's 4G and 5G network in Japan, focusing on... improving customer experience and operational efficiency. Netcracker's solutions integrate with Rakuten's ecosystem, aiding rapid service innovation and growth.

Read on →
 

Rakuten Mobile extends Netcracker partnership for AI-enabled BSS ...

Rakuten Mobile has renewed its partnership with Netcracker Technology to deploy an AI-enabled, cloud-native business support system (BSS) platform across its 4G and 5G network in Japan. This agreemen...t includes Netcracker's Digital BSS platform and related professional and managed services, enhancing Rakuten Mobile's digital operations and service automation.

Read on →
 

Rakuten Mobile Extends Netcracker Digital BSS Partnership

Rakuten Mobile has extended its partnership with Netcracker Technology to continue using Netcrackers AI-enabled, cloud-native Digital BSS platform. This extension supports Rakuten's 4G and 5G network...s in Japan, focusing on automated, personalized customer journeys and improved customer experience through integration with Rakuten Points and Agentic AI capabilities.

Read on →
 

Rakuten Mobile Extends Partnership with Netcracker for AI-Enabled

Rakuten Mobile has extended its partnership with Netcracker to enhance its AI-enabled Digital BSS platform, supporting its 4G and 5G networks in Japan. This collaboration focuses on improving custome...r experience and operational efficiency through cloud-native solutions and AI integration. Netcracker's platform aids in automating processes and integrating with Rakuten's ecosystem, including its loyalty program.

Read on →
 

Telecom news: Netcracker Technology, Hiya, Vodafone, Reliance Jio ...

Netcracker Technology has achieved a major milestone in its OSS modernization program with BICS, enhancing the stability and security of BICS' core OSS platform. This upgrade strengthens BICS' global... connectivity operations, supporting services like roaming, messaging, and 5G.

Read on →
 

Netcracker and Vivacom Extend Long-Term Partnership for Innovative IT ...

Netcracker and Vivacom have extended their long-term partnership to upgrade Vivacom's deployment of Netcracker's Revenue Management platform. This upgrade aims to enhance scalability, system performa...nce, and support next-generation digital services for Vivacom's B2C and B2B customers.

Read on →
 

T-Mobile extends Netcracker tech tie-up in hunt for wholesale growth ...

T-Mobile has extended its partnership with Netcracker to enhance its wholesale growth strategy. This collaboration focuses on leveraging Netcracker's technology to improve T-Mobile's service offering...s and operational efficiency in the wholesale sector.

Read on →
 

Netcracker Technology : Swisscom Expands Autonomous Networking With Netcracker for B2B Domain

Swisscom has expanded its partnership with Netcracker to enhance its B2B domain by consolidating IT systems onto Netcracker's domain orchestration platform. This move aims to improve efficiencies, re...duce costs, and support Swisscom's autonomous networking goals. The collaboration builds on previous successes in network automation and modernization.

Read on →
Show More

Mergers, Acquisitions, and Business Moves by NetCracker Customer Experience Management

 

NEC Expands Telecom Software Reach With Netcracker CSG Deal And ...

Netcracker, a subsidiary of NEC, has completed the acquisition of CSG Systems International, enhancing its telecom and digital services software capabilities. This merger strengthens NEC's position i...n AI-driven automation and cloud-native solutions, broadening its global software footprint.

Read on →
 

Netcracker Takes Operational Lead as NEC Completes CSG Integration

Netcracker, a subsidiary of NEC Corporation, has completed the acquisition of CSG Systems International. This merger enhances Netcracker's capabilities in customer engagement, monetization, and AI-dr...iven automation. Netcracker will lead the integration, aiming to create a unified digital platform that supports service providers with agile, cloud-native solutions. Andrew Feinberg has been appointed CEO of the combined entity, which will leverage NEC's global resources for strategic growth.

Read on →
 

Netcracker to lead CSG tie-up as NEC ...

NEC completed its acquisition of CSG Systems International, with Netcracker, its US subsidiary, leading the integration. The deal, valued at $2.8 billion, aims to enhance capabilities in customer eng...agement, monetization, and AI-driven automation. Netcracker CEO Andrew Feinberg will oversee the unified digital platform, which seeks to optimize digital service management and business decisions.

Read on →
 

NEC's Netcracker swallows CSG as $2.9bn deal closes

NEC has completed its $2.9 billion acquisition of CSG Systems International, merging it with Netcracker. This strategic move, led by Netcracker's CEO Andrew Feinberg, aims to create a comprehensive A...I-driven digital platform for telecom and enterprise clients. The merger enhances competition against industry leader Amdocs and expands Netcracker's capabilities in key verticals like financial services and healthcare.

Read on →
 

NEC's Netcracker Completes Acquisition, Taking CSG Systems ...

NEC's Netcracker has completed the acquisition of CSG Systems, marking a significant expansion in their software and technology offerings. This acquisition aims to enhance Netcracker's capabilities i...n delivering comprehensive solutions to its clients.

Read on →
 

NEC Completes Acquisition of CSG Systems as Netcracker Takes ...

NEC Corporation has finalized its acquisition of CSG Systems International, integrating it with its subsidiary, Netcracker Technology. This merger creates a robust AI-driven digital services platform... for telecom and enterprise service providers. Netcracker will lead the combined operations, focusing on customer engagement, monetization, and AI automation. The acquisition enhances NEC's global digital services capabilities, aligning with the industry's shift towards integrated, AI-enabled digital operations.

Read on →

Awards, Recognitions, and Industry Achievements of NetCracker Customer Experience Management

 

Autonomous Network Operations Award for Netcracker

Netcracker Technology and Swisscom won the 2026 FutureNet Award for Autonomous Network Operations at the FutureNet World event in London. The award recognizes their telecom transformation using Netcr...ackers Domain Automation Solution, which enhanced service delivery and reduced costs. The initiative established a reusable automation blueprint, enabling rapid deployment and AI-driven autonomy.

Read on →
 

Netcracker and Swisscom Win 2026 FutureNet Award for Auto ...

Netcracker and Swisscom received the 2026 FutureNet Award for their collaboration in autonomous network operations. This initiative reduced deployment times by over 60% and development costs by 40%, ...highlighting a strategic shift towards AI-driven solutions in telecommunications.

Read on →
 

Netcracker and Swisscom Receive 2026 FutureNet Award for Scaling Autonomous Network Operations

Netcracker and Swisscom have been awarded the 2026 FutureNet Award for their collaboration in scaling autonomous network operations. This recognition highlights their joint efforts in advancing netwo...rk automation technologies.

Read on →
 

Netcracker Honored With Two Awards for Agentic AI Innovation to Accelerate Telecom Adoption

Netcracker received two Gold Stevie Awards in the 2026 American Business Awards for its Agentic AI Solution. This AI ecosystem enhances telecom operations by embedding AI agents to optimize processes... and improve customer engagement. The solution, already in use globally, has shown significant results, such as reducing billing resolution time by 70% and increasing sales conversions by 30%.

Read on →
 

Juniper Research Presents Netcracker With Distinguished 2026 Platinum ...

Netcracker Technology received the 2026 Platinum Award for AI Innovation in Telco from Juniper Research. The award recognizes the Netcracker Agentic AI Solution for its significant innovation and rea...l-world business impact. The solution enhances telecom operations by accelerating service designs, reducing billing issue resolution time, and speeding up market entry for new offers. This recognition underscores Netcracker's commitment to delivering measurable business value through AI.

Read on →
 

Juniper Research Honors Netcracker With 2026 AI Innovation Award

Netcracker has been awarded the 2026 AI Innovation Award by Juniper Research for its Agentic AI Solution. This solution is recognized for its innovation and significant real-world business impact, of...fering faster service design and reduced billing issue resolution times. The award highlights Netcracker's leadership in AI for telecoms, emphasizing measurable business value and security.

Read on →
 

Netcracker Presented With Three Awards for Industry Excellence From Analyst Firm Frost & Sullivan - Business Wire

Netcracker Presented With Three Awards for Industry Excellence From Analyst Firm Frost & Sullivan - Business Wire

Read on →
 

Netcracker Honored With Prestigious Glotel Awards for Best Application of Agentic AI in Telecom and MVNO Solution of the Year - Business Wire

Netcracker received the Glotel Awards for its innovative use of Agentic AI in telecom and its MVNO solution, highlighting its leadership in the industry.

Read on →
 

Netcracker Dominates International Business and Technology Excellence Awards - Business Wire

Netcracker received multiple accolades at the International Business and Technology Excellence Awards, highlighting its leadership in the tech industry.

Read on →
 

Netcracker and NEC Implement Critical BSS Functions for Leading Japanese Operator KDDI - Business Wire

Netcracker Technology received the Telecom Review Excellence Awards for Best Global BSS/OSS Solution and Most Innovative Automation Product. The Netcracker Digital Platform was recognized for aiding ...operators in digital transformation, while the Netcracker Digital Satellite Solution was honored for its AI-driven automation capabilities in satellite IT. These awards highlight Netcracker's commitment to innovation and customer success in the telecom industry.

Read on →
 

Netcracker Named a Leader in IDC MarketScape: Worldwide Customer ...

Netcracker has been recognized as a Leader in the IDC MarketScape for Worldwide Customer Experience Platforms for Telecommunications. This recognition highlights Netcracker's robust product portfolio..., AI and GenAI capabilities, and proven delivery record. The company's Intelligent Customer Experience solution enhances telecom operators' ability to monetize 5G infrastructure and deliver personalized digital offerings.

Read on →
 

Netcracker Technology : Netcracker Ranked as a Global Leader in Service Design and Orchestration and Monetization Platform Markets by Analysys Mason

Netcracker Technology has been recognized as a global leader in service design, orchestration, and monetization platform markets by Analysys Mason. This ranking highlights Netcracker's success with A...I-driven solutions, cloud-native architecture, and large-scale IT transformation projects for operators like Swisscom and Virgin Media O2. The recognition underscores Netcracker's innovation and proven delivery in enabling customer experience and operational excellence.

Read on →
 

Netcracker Achieves Top Honors in Leading Lights Awards Program for Customer Experience and Network Automation

Netcracker Technology received two Leading Lights awards from Light Reading for its innovative projects in customer experience and network automation. The awards recognized Netcracker's digital trans...formation efforts in modernizing BSS platforms and automating network operations, resulting in improved performance and efficiency for telecom operators.

Read on →
 

Netcracker Achieves Top Honors in Leading Lights Awards Program for Customer Experience and Network Automation - Business Wire

Netcracker received two Leading Lights awards from Light Reading for its innovative projects in customer experience and network automation. These awards recognize Netcracker's successful deployments ...with telecom operators, enhancing business performance and operational efficiency. The accolades highlight Netcracker's role in digital transformation and network automation, offering benefits like reduced time to market and improved network stability.

Read on →
 

Netcracker Receives TM Forum Moonshot Catalyst Award for Groundbreaking Monetization ...

Netcracker received the TM Forum Moonshot Catalyst Award for its role in a project that enhances monetization for automotive OEMs. The project, in collaboration with Toyota, Vodafone, and NTT Data, l...everages Netcracker's cloud solution to integrate advanced vehicle applications, improving operational efficiency and increasing revenue. The solution supports seamless connectivity and interoperability, contributing to significant business outcomes like increased revenue and reduced emissions.

Read on →
 

Netcracker and Swisscom Win TM Forum Excellence Award for Pioneering ...

Netcracker and Swisscom received the TM Forum Excellence Award for their pioneering autonomous operations program. This collaboration led to Swisscom's transformation, utilizing Netcracker's Domain A...utomation solution to modernize and automate network domains. The initiative improved service delivery, reduced costs, and enhanced operational efficiency, showcasing the successful integration of advanced technologies like AI and real-time resource inventory.

Read on →
 

Netcracker and Swisscom Win TM Forum Excellence Award for Pioneering Autonomous Operations Program - Yahoo Finance

Netcracker and Swisscom have jointly won the TM Forum Excellence Award for their autonomous operations program. This award recognizes their collaborative efforts in transforming Swisscom's network op...erations using Netcracker's Domain Automation solution, leading to improved service delivery, cost savings, and enhanced automation. The project is noted for its innovative approach to network modernization and operational efficiency.

Read on →
 

Netcracker and e& UAE Win Excellence in Service Orchestration Awards From FutureNet - Business Wire

Netcracker and its customer e& UAE received the Excellence in Service Orchestration awards from FutureNet World and FutureNet MENA. The recognition highlights Netcracker's End-to-End Service Orchestr...ation Solution, which enabled e& UAE to automate service delivery, reduce provisioning times, and improve customer experience. The solution features AI-native automation, dynamic programmability, and intent-based processing for advanced network management.

Read on →
 

Netcracker Receives Three Gold Stevies in 2025 American Business Awards

Netcracker Technology received three Gold Stevie Awards in the 2025 American Business Awards for its Digital Satellite Solution, MVNO Cloud Solution, and Intelligent Operations Automation. These awar...ds highlight Netcracker's commitment to delivering innovative AI-driven, cloud-native solutions that help telecom operators enter new markets and capitalize on monetization opportunities.

Read on →
Show More