Real-World Case Studies and Customer Success Stories with Mopinion

Mopinion helps Astore collect digital customer feedback for Astore Shop. Before Mopinion, Astore used email surveys but got few replies.... With Mopinion, they gather more insights using online surveys and interviews. Feedback helps Astore improve stock availability and add features like stock notifications. These changes aim to boost customer satisfaction and support product decisions.
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Mopinion helps Astore Shop collect digital customer feedback to improve their hospitality procurement platform. Astore switched from email surveys to... Mopinion for better response rates and actionable insights. Customer feedback led to new features like stock notifications, boosting satisfaction. The platform's easy setup and flexible feedback forms save time and reduce errors. Astore recommends Mopinion for gathering user insights and enhancing customer experience.
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Mopinion’s feedback software helps rijksoverheid. nl improve the user journey for Dutch citizens. The website team needed to make information...easy to find and understand. They used Mopinion to collect user feedback and understand visitor needs. Privacy compliance and GDPR were key reasons for choosing Mopinion. The solution supports people-centric improvements and secure data handling.
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Mopinion’s feedback software helps Rijksoverheid. nl, the Dutch government’s main website, improve user experience. The team uses Mopinion to collect...user feedback through CSAT and CES surveys. Privacy compliance and GDPR were key reasons for choosing Mopinion. Feedback insights let the team quickly fix content and boost click-through rates by moving call-to-action buttons. Continuous feedback analysis leads to a more user-friendly site for millions of Dutch citizens.
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Mopinion helps SUPER RTL track user satisfaction for its TOGGO website and app. The team needed a flexible feedback solution... to measure user happiness, gather feature insights, and conduct market research. Mopinion enabled quick deployment of feedback forms across web and mobile, meeting strict data privacy needs. Multiple teams at SUPER RTL use Mopinion to improve digital experience and support ongoing app development.
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Mopinion helps Luminor Group improve its Bridge digital banking platform for corporate clients. The product team uses real-time user feedback... and NPS surveys to find areas for improvement and manage communications during feature releases. Feedback is shared with departments to guide product growth and support. This approach ensures a smooth experience for thousands of corporate banking users. Luminor values actionable insights to enhance customer satisfaction and loyalty.
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Mopinion helps Topicus collect digital feedback from users of their healthcare software. Topicus uses Mopinion to deploy surveys quickly, reducing... the time from question to answer. This digital feedback platform supports privacy needs with ISO certifications. Topicus can now gather user input faster and improve their products for healthcare providers. The solution complements traditional research methods and enhances product development.
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Vodafone Ireland uses Mopinion for Websites and Mopinion for Apps to improve digital customer experience. The team wanted deeper insights... into customer behavior beyond what heatmapping and analytics tools provided. Mopinion helps them understand why customers act a certain way online and in-app. This feedback program supports their goal to make digital channels user-friendly and customer-focused. The solution enables Vodafone Ireland to optimize their website and app for better engagement and satisfaction.
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Mopinion’s digital feedback software helps Air France-KLM Group improve customer experience. The airline switched to Mopinion for a future-proof, innovative... solution. Smart Recaps, an AI-powered feature, quickly summarizes large volumes of feedback. Onboarding 200 users and migrating data went smoothly with strong support. Teams now collect feedback across websites, apps, and email campaigns to refine digital journeys.
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Etos used Mopinion to collect customer feedback on their new webshop. The company needed to understand changing customer needs after... launching online in 2019. Mopinion forms captured feedback at key points like checkout and content pages. Etos used this data to improve the online shopping experience and update website content. The feedback helped them adapt quickly during rapid growth.
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Mopinion helps Vattenfall improve digital customer journeys by collecting and analyzing feedback across web, app, and email channels. Vattenfall uses Mopinion's... user management and feedback forms to identify pain points and boost Customer Effort Score (CES) KPIs. The platform's flexible publishing and privacy compliance were key in their selection. Over 80 team members use Mopinion to drive data-driven decisions and enhance customer experience.
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Mopinion helps Bokadirekt, Sweden’s largest beauty and health booking marketplace, collect consumer feedback across web and app. Bokadirekt faced challenges... understanding user needs and improving their website. They chose Mopinion for its flexibility and ability to gather feedback from both platforms. With Mopinion, Bokadirekt took data-driven actions, like adding new payment methods, to improve the customer journey. The feedback solution supports both B2C and B2B sides of their business.
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Mopinion helps Allianz improve website conversion with customer feedback. Allianz uses Mopinion to find and remove obstacles in the online... journey. The company aims to make navigation and damage reporting easy for users. Allianz applies customer-centric principles and learns from other industries. The team meets with conversion experts from other companies to share ideas. Mopinion's feedback tools give Allianz insights to optimize the digital experience.
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Mopinion helps Calvin Klein make data-driven decisions by collecting customer feedback on their website. Calvin Klein uses targeted surveys to... understand why visitors act a certain way. The team runs multiple surveys, including on payment and confirmation pages, to gather insights. Mopinion enables Calvin Klein to improve the shopping experience and validate ideas before implementing changes. This approach supports conversion optimization and better customer experience.
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Mopinion helps Lely collect real-time feedback from dairy farmers in over 40 countries. Before Mopinion, feedback was slow and often... lost or misinterpreted. Now, Lely uses Mopinion’s multi-language reporting to gather feedback directly in their system. This lets them see when and where feedback was given, and in which version. The feedback translator feature makes it easy for farmers worldwide to share their thoughts in their own language.
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Mopinion helped Away, a travel accessories brand, close gaps in their customer insights. Away wanted to understand the online shopping... process, not just post-purchase feedback. They used Mopinion to collect real-time feedback during the shopping journey. This let Away remove barriers and solve problems as they happened. The result was a better digital shopping experience for their customers.
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Mopinion’s digital feedback software helps Air France–KLM Group improve customer experience. The airline collects feedback from website and app users... to find technical issues and get suggestions. They switched to Mopinion for a future-proof, innovative solution. Smart Recaps, an AI-powered feature, summarizes open-ended feedback and highlights key topics. This saves time and ensures important insights are not missed.
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Mopinion helps Vattenfall improve digital customer journeys. Vattenfall uses Mopinion to collect and analyze feedback from website, app, and email... channels. Teams use Customer Effort Score surveys and exit surveys to find pain points and improve user experience. After using Mopinion, Vattenfall saw a clear uplift in CES scores. Over 80 people at Vattenfall work with Mopinion to ensure quality feedback processes.
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Mopinion helps Smartphonehoesjes. nl collect and analyze digital customer feedback. The company wanted to reach website visitors and understand why...some did not complete purchases. They also needed a way for users to report bugs. Mopinion replaced Hotjar, offering better design control and question logic for feedback forms. This improved the website experience and customer satisfaction.
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