Etos uses Mopinion to collect customer feedback on their website. They launched their webshop in 2019 and needed to understand new customer needs. Mopinion helps Etos gather feedback at key points li...ke checkout and after purchase. They use forms to measure customer effort and content usefulness. This feedback lets Etos improve their online shopping experience and keep their content up to date.
A travel company used customer feedback to improve its services, resulting in a 10% increase in customer satisfaction and a 5% rise in repeat bookings.
Mopinion helps Astore, part of the Accor Group, improve customer satisfaction with user insights. Astore uses Mopinion for online surveys to collect both qualitative and quantitative feedback from ho...tel and restaurant customers. Before Mopinion, Astore relied on email surveys that did not provide enough responses or insights. With Mopinion, Astore gathers feedback to address challenges like product availability and performance. This feedback shapes the product roadmap, leading to new features such as stock notifications based on customer requests.
Insurance Case Studies and Success Stories with Mopinion
CASE STUDY Allianz
Mopinion helps Allianz improve website conversion with customer feedback. Allianz uses Mopinion to find and remove obstacles in the online journey. The company aims to make navigation and damage repo...rting easy for users. Allianz applies customer-centric principles and learns from other industries. The team meets with conversion experts from other companies to share ideas. Mopinion's feedback tools give Allianz insights to optimize the digital experience.
Apparel & Fashion Case Studies and Success Stories with Mopinion
CASE STUDY Calvin Klein
Mopinion helps Calvin Klein make data-driven decisions for their website. Calvin Klein uses Mopinion to collect customer feedback and understand user behavior. The tool lets them target surveys to di...fferent visitor segments and ask the right questions at the right time. They run multiple surveys, including a feedback button and payment page survey, to improve the shopping experience. This approach supports their conversion optimization and customer experience goals.
Mopinion’s feedback software helps Rijksoverheid.nl improve its website for Dutch citizens. The team wanted to make information easy to find and understand. They used Mopinion to collect user feedbac...k and learn why visitors act the way they do. Privacy compliance was important, so Mopinion’s solution fit their needs. This helped the government make the website more user-friendly and people-focused.
Telecommunications Case Studies and Success Stories with Mopinion
CASE STUDY Vodafone Ireland
Vodafone Ireland used Mopinion for Websites and Mopinion for Apps to improve their digital customer experience. They wanted to understand why customers behaved a certain way online and in their app. ...Before Mopinion, they used heatmapping and analytics tools but needed deeper insights. Mopinion helped them uncover the reasons behind customer actions. This allowed Vodafone Ireland to better serve their customers and optimize their digital channels.
Mopinion’s digital feedback software helps Air France–KLM Group improve customer experience. The airline collects feedback from website and app users to find technical issues and get suggestions. The...y switched to Mopinion for a future-proof, innovative solution. Smart Recaps, an AI-powered feature, summarizes open-ended feedback and highlights key topics. This saves time and ensures important insights are not missed.
