Hospitality Case Studies and Customer Success Stories with MiVoice MX-ONE
Mercure Dubai Barsha Heights Hotel Suites & Apartments
- Hospitality
- Large
Dubai, UAE
Mitel unified communications helped Mercure Dubai Barsha Heights Hotel Suites & Apartments modernize its phone system. The hotel needed a... reliable, scalable solution for thousands of phones across suites, meeting rooms, and staff areas. Mitel's MiVoice Business and MiCollab platforms improved connectivity for guests and staff. The hotel saw satisfaction rates rise from 80% to 90% and eliminated missed calls. Staff now use 150 wireless IP phones and antimicrobial handsets, supporting safety and mobility during the pandemic.
Radisson Blu Hamburg upgraded its outdated analog phone system with Mitel's IP telephony solution. The hotel needed a reliable, secure,... and flexible system that could support about 500 existing analog phones. Mitel delivered a modern, easy-to-manage platform that meets new requirements quickly. The IT director praised MiVoice Business for its excellent service and precise functionality.
Hyatt Hotels Corporation needed a communications solution to deliver a consistent, high-quality guest experience. Mitel was chosen for its strong... presence in the hospitality sector and deep industry understanding. The solution enabled Hyatt to provide reliable contact and access for guests worldwide. Hyatt achieved reduced costs, increased mobility, and a unified global experience. The integrated system supports operational efficiency and customer engagement.
Aloft Palm Jumeirah Hotel Dubai
- Hospitality
- Medium
Dubai, UAE
Aloft Palm Jumeirah Hotel Dubai chose Mitel's MiVoice Business for its unified communications. The hotel needed a stable, always-on PABX... system to support guest and staff communication. Since 2018, they have had no major communication outages. Over 400 phones and three consoles connect staff and guests. Mitel's flexible pricing and fast support help the hotel deliver reliable service.
Lenkerhof Hotel and Gourmet Spa Resort
- Hospitality
Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure,... and cost-efficient communications for staff and guests. The new hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.
Retail Case Studies and Customer Success Stories with MiVoice MX-ONE
Van Mossel Group (VMG)
- Retail
- Large
Waalwijk, Netherlands
Mitel helped Van Mossel Group unify communications across 60 sites and 400 users. VMG replaced many old phone systems with... MiVoice Business and MiContact Center. Over 120 customer-facing staff now use a single platform for calls, messages, and reporting. Employees gained more flexibility for remote work with unified communications. The new system improved customer service and made it easier to add new users and sites as VMG grows.
Mitel contact center solutions helped Healthspan automate customer inquiries using Talkative AI chatbot. Healthspan's 57 agents handle over 150,000 interactions... monthly about 200+ products. The company needed to scale customer service as it grew. Mitel enabled Healthspan to reach an 88% resolution rate with AI in the first month. Customer satisfaction increased by 3%. Supervisors now use Mitel dashboards for key insights and decision-making.
Groupe Printemps upgraded its business telephony by moving to the cloud and adding softphone services for staff. Using Mitel's unified... communications, Printemps improved call management and let employees make calls from their PCs. The migration caused little disruption to daily work. The new system increased both customer and employee satisfaction. 150 workstations now handle up to 50 outbound calls at once.
AllSaints used Mitel to unify its phone and contact center systems across 26 countries. Before, each country had its own... system, making management hard. Now, AllSaints delivers a consistent customer and employee experience worldwide. The new solution lets them triple contact center agents during peak times. AllSaints also cut management time and costs, and improved flexibility and reliability.
Education Case Studies and Customer Success Stories with MiVoice MX-ONE
Binghamton University
- Education
Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to... manage complex telecommunications, including emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.
Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone... system with a secure, scalable VoIP and unified communications platform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.
