MiaRec | VoIP call recording software | Voice call ...
Latest Product Updates and Feature Enhancements on MiaRec
MiaRec has Launched Its New AI Action Engine
MiaRec has launched its AI Action Engine, automating follow-up actions from customer conversation insights. This new feature enhances MiaRec's conversation analytics by enabling automatic actions bas...ed on customer intent and sentiment, reducing manual processes. It integrates with platforms like Zapier and CRM tools, supporting customer experience and revenue operations.
MiaRec Launches AI Action Engine for Automated CX Follow-Ups
MiaRec has launched the AI Action Engine, enhancing its conversational intelligence capabilities by automating follow-ups based on customer conversation insights. This new feature helps organizations... improve customer experience and revenue operations by automatically triggering actions like personalized emails and proactive outreach, reducing manual effort. It integrates with platforms like Zapier and CRM tools, ensuring seamless execution and scaling across interactions.
MiaRec Launches AI Action Engine to Automate Follow-Ups from Customer ...
MiaRec has introduced the AI Action Engine, a new tool designed to automate follow-ups from customer interactions. This product aims to enhance customer engagement by streamlining communication proce...sses and improving response times.
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning
MiaRec has enhanced its AI-driven Auto Redaction feature, leveraging Machine Learning and Named Entity Recognition (NER) to improve data privacy and security in contact centers. This update offers hi...gher accuracy in identifying Personally Identifiable Information (PII) and reduces both false negatives and positives. The feature integrates seamlessly with MiaRec's Workforce Optimization platform, enhancing compliance and reducing stress for agents and managers.
Awards, Recognitions, and Industry Achievements of MiaRec
MiaRec Featured as Core Performing Vendor on the CMP Research Prism for Customer Analytics
MiaRec has been recognized as a Core Performing Vendor on the CMP Research Prism for Customer Analytics. This recognition highlights MiaRec's capabilities in turning customer conversations into actio...nable insights using AI-powered analytics. The platform provides CX metrics such as CSAT and NPS directly from conversations, offering a scalable, survey-free approach to customer analytics.
