LogMeIn OpenVoice Overview

LogMeIn-OpenVoice offers basic voice conferencing, but GoToMeeting enhances this with video and screen sharing. Meetings can be joined and content shared from any device.

Use Cases

Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using LogMeIn OpenVoice.

Other use cases:

  • Products & Pricelist Management
  • Helpdesk Management
See all use cases See less use cases

LogMeIn OpenVoice Use-Cases and Business Priorities: Customer Satisfaction Data

LogMeIn OpenVoice works with different mediums / channels such as Offline. Events. Trade Shows etc.

LogMeIn OpenVoice's features include Recording. and LogMeIn OpenVoice support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also LogMeIn OpenVoice analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Sometimes you need more than just a conference call to get the job done simple voice conferencing just doesn..." Audio Conferencing with Free Call Recording
"...Free Call Recording...." Audio Conferencing with Free Call Recording
"...Take your team and client communication beyond voice conferencing with video and conference bridge services from GoToMeeting...." Audio Conferencing with Free Call Recording

LogMeIn OpenVoice Customer wins, Customer success stories, Case studies

What Are the key features of LogMeIn OpenVoice for Conference Call Management?

How does LogMeIn OpenVoice facilitate Collaboration?

 

InfoComm 2020: GoToMeeting by LogMeIn is Powering Remote Work

GoToMeeting by LogMeIn is highlighted at InfoComm 2020 for its role in powering remote work, showcasing its capabilities in facilitating remote communication and collaboration.

Read on →
 

Southern New Hampshire University - Education - Very Large

Manchester, USA

Rescue helped Southern New Hampshire University support over 240,000 users, including 130,000 online students. The Client Services team reduced average speed to answer from 1.5 minutes to just 25-40 ...seconds. They managed peak support volumes with minimal delay and met strict chat abandonment targets. Rescue enabled seamless remote support, device control, and ServiceNow integration. SNHU scaled from 10 to 75 agents, supporting rapid growth and high user satisfaction.

 

Southern New Hampshire University - Education - Very Large

Manchester, USA

Rescue helped Southern New Hampshire University support over 240,000 users, including 130,000 online students. The Client Services team reduced average speed to answer from 1.5 minutes to just 25-40 ...seconds. They managed peak support volumes with only a 10-15 second increase in pickup time. Chat abandonment rates met strict SLAs, with users waiting just 30 seconds on average. Rescue's integration with ServiceNow streamlined workflows and enabled SNHU to scale support from 10 to 75 agents. This allowed SNHU to grow its online student base while maintaining high customer satisfaction.

DeCicco & Sons - Retail - Medium

Westchester, USA

LogMeIn Resolve helped DeCicco & Sons improve IT support across 11 supermarket locations. The IT team now solves problems faster and can work remotely. This change reduced the need for onsite visits ...and long phone calls. Store operations run smoother and staff are happier. The company keeps growing with reliable technology support.

Fullsteam - Information Technology And Services - Medium

Auburn, USA

Fullsteam used LogMeIn Rescue to unify remote support across its subsidiaries. Before Rescue, each business unit used different tools, causing confusion and inefficiency. Rescue let Fullsteam manage ...support for all brands from one platform. The brandable Calling Card feature kept each subsidiary's identity. Support teams now handle both internal IT and customer-facing issues on Windows and macOS. Fullsteam reduced tool sprawl, cut costs, and improved training. Session analytics and reporting help fix problems faster. Clients see a more professional support experience.

Integrated Partner Solutions - Information Technology And Services - Small

LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure engineering data. LogMeIn Resolve is vital for their busine...ss success. They eliminate data reentry and extra file copies. This creates a single source of truth for their clients.

LogMeIn OpenVoice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
CAPABILITIES RATINGS AND REVIEWS

Software Failure Risk Guidance

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for LogMeIn OpenVoice

Top Failure Risks for LogMeIn OpenVoice

Logmein Inc News

Product

GoTo and Nexthink Deepen Collaboration with LogMeIn Rescue and Nexthink Infinity Integration

GoTo and Nexthink have deepened their collaboration by integrating LogMeIn Rescue with Nexthink Infinity. This bidirectional integration enhances digital workplace support by providing IT teams with one-click access to connect device intelligence with AI-powered remote support. The integration streamlines IT troubleshooting, improving speed, accuracy, and employee experience.

Product

GoTo and Nexthink Expand Partnership with Bidirectional Integration Between LogMeIn Rescue and Nexthink Infinity

GoTo and Nexthink have expanded their partnership by integrating LogMeIn Rescue with Nexthink Infinity. This bidirectional integration enhances IT support workflows by allowing technicians to launch sessions directly from Nexthink, access live device data, and execute remote actions. The integration aims to improve speed, accuracy, and employee experience for IT teams globally.

Product

GoTo Transforms AI Into a Strategic Partner for IT Teams With Latest Innovations for LogMeIn Solutions

GoTo has introduced significant AI-driven enhancements to its LogMeIn Resolve and LogMeIn Rescue products. These updates include agentic AI for automated issue resolution, real-time device insights, and enhanced security features. The innovations aim to transform IT workflows by integrating AI as a strategic partner, enabling IT teams to operate more efficiently and securely.

Partnership

GoTo Creates New LogMeIn Partner Network to Specifically Serve MSPs, GSIs, and Resellers

GoTo has launched the LogMeIn Partner Network to provide tailored support, incentives, and training for MSPs, VARs, GSIs, and resellers. This new program aims to address the specific needs of partners working with LogMeIn products, offering resources like product training, certifications, and co-marketing opportunities. The initiative seeks to enhance partner growth and competitiveness in the market.

Logmein Inc Profile

Company Name

Logmein Inc

Company Website

//logmein.com

Year Founded

2003

HQ Location

320 Summer Street, Boston, MA 02210

Employees

1001-5000

Social

Financials

IPO