Latest Product Updates and Feature Enhancements on Locobuzz
Keyword Listening Made Easy with Locobuzz CX Suite
Locobuzz CX Suite enhances keyword listening by offering real-time data, advanced filters, and customizable dashboards. This tool helps businesses track specific keywords across platforms, providing ...insights into customer sentiment, market trends, and brand reputation. It simplifies the process, enabling companies to make informed marketing and customer experience decisions.
ResponseGenie: GPT-powered response generator for your CX
Locobuzz introduced Response Genie, a GPT-powered tool designed to enhance customer support by integrating automation with brand-specific knowledge. It addresses limitations of generic AI models like... ChatGPT by using a Knowledge Base for context-aware, personalized responses. This tool improves efficiency, standardizes interactions, and supports multilingual communication, ultimately boosting customer engagement and satisfaction.
Social Scheduling Made Easy with Locobuzz
Locobuzz introduces a social scheduling tool designed to enhance social media management for businesses. This tool allows for advanced scheduling across multiple platforms, optimizing posting times b...ased on audience behavior and platform-specific peak hours. It aims to increase engagement and streamline operations with features like a unified publishing calendar, collaboration workflows, and analytics-driven optimization, making it ideal for large businesses managing diverse social media accounts.
Unified CX platform Locobuzz can now be integrated with Google My Business to boost brands customer servicing
Unified CX platform Locobuzz can now be integrated with Google My Business to boost brands customer servicing
Locobuzz unveils ResponseGenie, a powerful generative AI technology to elevate brands' Digital Customer Experience
Locobuzz has launched ResponseGenie, a generative AI-powered response management tool built on Microsoft Azure OpenAI Services. ResponseGenie integrates ChatGPT capabilities to automate and enhance d...igital customer engagement. Early adopter Tata Neu reports faster response times, reduced agent workload, and improved customer experience. The solution targets brands seeking to optimize customer support through advanced AI-driven automation.
Strategic Partnerships and Integrations of Locobuzz
Ozonetel and Locobuzz Unite to Revolutionize Customer Experience - Devdiscourse
Ozonetel and Locobuzz have formed a strategic partnership to integrate their AI-driven platforms, creating a unified customer experience ecosystem. This collaboration combines Ozonetel's omnichannel ...CCaaS platform with Locobuzz's social AI-powered CX stack, aiming to enhance customer interactions and streamline processes across sectors like retail, e-commerce, and telecom. The integration promises improved customer satisfaction, retention, and business gains by addressing fragmented customer experiences.
Awards, Recognitions, and Industry Achievements of Locobuzz
Locobuzz recognised by Microsoft as AI-first mover for customer experience management, ETCIO
Locobuzz has been recognized by Microsoft as an AI First Mover for its innovative AI-powered customer experience management solutions. The company leverages Azure GPT APIs to enhance agent capabiliti...es, resulting in a 20-30% reduction in average handle time and a 25-40% increase in agent productivity. This recognition highlights Locobuzz's commitment to advancing AI in CXM and its partnership with Microsoft.