Locobuzz - social media analytics and engagement platform,
AI Powered
Latest Product Updates and Feature Enhancements on Locobuzz
Newsroom | Media Coverage & Press Mentions | Locobuzz
Locobuzz has been recognized by Microsoft as an AI-first mover in customer experience management. Additionally, Locobuzz has launched an AI-powered platform, CMOverse.ai, and expanded into the Middle... East through a partnership with Al-Mulla Media.
Keyword Listening Made Easy with Locobuzz CX Suite
Locobuzz CX Suite enhances keyword listening by offering real-time data, advanced filters, and customizable dashboards. This tool helps businesses track specific keywords across platforms, providing ...insights into customer sentiment, market trends, and brand reputation. It simplifies the process, enabling companies to make informed marketing and customer experience decisions.
ResponseGenie: GPT-powered response generator for your CX
Locobuzz introduced Response Genie, a GPT-powered tool designed to enhance customer support by integrating automation with brand-specific knowledge. It addresses limitations of generic AI models like... ChatGPT by using a Knowledge Base for context-aware, personalized responses. This tool improves efficiency, standardizes interactions, and supports multilingual communication, ultimately boosting customer engagement and satisfaction.
Locobuzz introduces a social scheduling tool designed to enhance social media management for businesses. This tool allows for advanced scheduling across multiple platforms, optimizing posting times b...ased on audience behavior and platform-specific peak hours. It aims to increase engagement and streamline operations with features like a unified publishing calendar, collaboration workflows, and analytics-driven optimization, making it ideal for large businesses managing diverse social media accounts.
Strategic Partnerships and Integrations of Locobuzz
Ozonetel and Locobuzz Unite to Revolutionize Customer Experience - Devdiscourse
Ozonetel and Locobuzz have formed a strategic partnership to integrate their AI-driven platforms, creating a unified customer experience ecosystem. This collaboration combines Ozonetel's omnichannel ...CCaaS platform with Locobuzz's social AI-powered CX stack, aiming to enhance customer interactions and streamline processes across sectors like retail, e-commerce, and telecom. The integration promises improved customer satisfaction, retention, and business gains by addressing fragmented customer experiences.
Awards, Recognitions, and Industry Achievements of Locobuzz
Locobuzz recognised by Microsoft as AI-first mover for customer experience management, ETCIO
Locobuzz has been recognized by Microsoft as an AI First Mover for its innovative AI-powered customer experience management solutions. The company leverages Azure GPT APIs to enhance agent capabiliti...es, resulting in a 20-30% reduction in average handle time and a 25-40% increase in agent productivity. This recognition highlights Locobuzz's commitment to advancing AI in CXM and its partnership with Microsoft.
