LiveVox Overview
Here’s the scoop on LiveVox! We've gathered over 417 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
LiveVox, NICE CXone, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if LiveVox is right for your needs? Our Cuspera AI engine can evaluate how LiveVox fits your specific business needs, industry, and context. Get your personalized assessment report today.
LiveVox supports business activities such as:
- Engagement Management
- Call Recording
- Helpdesk Management
- Competitive Intelligence
- Contact List Management
LiveVox can help you with many business goals, such as Scale Best Practices, Improve ROI, Enhance Customer Relationships, Improve Stakeholder Relations, Acquire Customers, etc. It can help manage these activities if you use Omnichannel and Phone Calls for these needs. As a solution, LiveVox's capabilities include Recording, Personalization, and Calculator.
LiveVox Financial Services Vertical is its biggest customer base.
Reviews
"...Some benefits of livevox are the customer/agent interaction and use of the software to help facilitate getting the customer to the right agent and getting calls answered and transferred fast and without issue...." Peer review by Scott S, Helpdesk Support, Financial Services
Cuspera Reviews
45 buyers and buying teams have used Cuspera to assess how well LiveVox solved their Contact Center Software needs. Cuspera uses 417 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Scale Best Practices and Improve ROI are the most popular business priorities peers achieved using LiveVox.
Use Cases
Peers recommend Engagement Management , Call Recording , Helpdesk Management , as the business use cases that they have been most satisfied while using LiveVox.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel |
4.80/5 ★ |
"...Some benefits of livevox are the customer/agent interaction and use of the software to help facilitate getting the customer to the right agent and getting calls answered and transferred fast and without issue...." Peer review by Scott S, Helpdesk Support, Financial Services |
| engaging and following up |
4.75/5 ★ |
"...Voice remains one of the most effective engagement channels but is quickly becoming one of the most challenging...." Voice |
| Call Recording with Phone Calls |
4.49/5 ★ |
"...Highly configurable to measure specific business needs, LiveVox s agent scorecards include 100% screen and call recording combined with other performance drivers such as speech analytics, CSat scores, and more. ..." Modern WFO |
| Helpdesk Management with Phone Calls |
3.32/5 ★ |
"...having a fully functioning call center, with several different collection vendors, can outreach to hundreds or thousands more consumers in a day without manually dialing them all, also weeds out voicemails and wrong numbers..." Peer review by Allison T, Insurance Sales |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel |
4.80/5 ★ |
"...Some benefits of livevox are the customer/agent interaction and use of the software to help facilitate getting the customer to the right agent and getting calls answered and transferred fast and without issue...." Peer review by Scott S, Helpdesk Support, Financial Services |
|
| engaging and following up |
4.80/5 ★ |
| Call Recording with Phone Calls |
4.49/5 ★ |
"...Highly configurable to measure specific business needs, LiveVox s agent scorecards include 100% screen and call recording combined with other performance drivers such as speech analytics, CSat scores, and more. ..." Modern WFO |
|
| Helpdesk Management with Phone Calls |
3.32/5 ★ |
"...having a fully functioning call center, with several different collection vendors, can outreach to hundreds or thousands more consumers in a day without manually dialing them all, also weeds out voicemails and wrong numbers..." Peer review by Allison T, Insurance Sales |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 417 insights from peers and experts to help you assess how these LiveVox use cases fit your Contact Center Software needs.
Video
LiveVox Overview Video
Popular Business Setting
for LiveVox
Top Industries
- Financial Services
- Telecommunications
- Banking
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used LiveVox to Scale best practices and Improve ROI
LiveVox Alternatives
Peer and Expert Opinion on Features
for LiveVox
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (21) |
| Personalization | Read Reviews (6) |
| Calculator | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (21) |
| Personalization | Read Reviews (6) |
| Calculator | Read Reviews (6) |
IT and Other Capabilities
for LiveVox
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (31) |
| Data Export | Read Reviews (31) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (31) |
| Data Export | Read Reviews (31) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (63) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (63) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (36) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (36) |
Software Failure Risk Guidance
?for LiveVox
Overall Risk Meter
Top Failure Risks for LiveVox
Vendor Profile Details
Company Name
LiveVox
Company Website
https://livevox.com/HQ Location
655 Montgomery Street, Suite 1000, San Francisco, CA 94111, US
Employees
501-1000
Social
Financials
M&A
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