Leap Marketing & Analytics: Product updates, Customer stories, and Insights | 2026 Cuspera

Leap Event Technology helped The Palace Theatres grow memberships by 900%. The nonprofit arts group unified ticketing, fundraising, and marketing with Leap’s patron management solution. They saw a 7....2% increase in tickets sold and a 12.4% rise in ticketing revenue. Chargebacks dropped by 90%. The team now sends thousands of SMS messages in five minutes. Leap’s integration and support improved operations and collaboration.
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Leap Event Technology helped New York Comic Con boost attendee satisfaction by 30% with its mobile app. The event used Leap’s full suite, including convention management, ticketing, and experiential ...marketing tools. The app’s new personalization and interactive maps made it easier for fans to find events and navigate the venue. 90.6% more exhibitors used lead capture, and 3,000 attendees checked into a panel in 45 minutes. Over 200,000 fans attended the four-day event.
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Leap Event Technology's patron management solution helped American Shakespeare Center unify their team and streamline ticketing, CRM, and fundraising. They saw a 235% increase in workshop attendance ...on Homeschool Days in 2023. In 2024, patrons from their local radius grew by 38%, and patrons from Virginia increased by 45.1%. Custom reports now take 30 minutes or less to generate. The Salesforce CRM enables personalized outreach and improved patron retention.
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TicketLeap Pro by Leap Event Technology helped Ice Castles solve long admission lines, high customer support needs, and missing marketing data. Ice Castles used TicketLeap Pro’s timed entry feature t...o control crowd flow and improve attendee experience. The solution also handled customer support and provided better marketing insights. As a result, Ice Castles saw a 93% average year-over-year growth in ticket sales, resolved 17,000 support requests per season, and reduced entry wait times by 2 hours.
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TicketLeap Pro helped Awesome Con solve problems with merch sales, attendee support, and event operations. Awesome Con used TicketLeap Pro’s upsell feature to offer merchandise during online checkout.... This led to a 400% year-over-year increase in online merchandise sales. Ticket revenue increased by 121%. The platform also provided over 30 hours of on-site support and resolved more than 1,200 attendee requests. Awesome Con now delivers a better experience for fans and staff.
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Leap Event Technology helped the Kansas City Chiefs improve their marketing and CRM operations. The Chiefs used Leap to centralize their CRM data and automate lead management. This made it easier for... sales and fan development teams to track and follow up with fans. Leap also managed digital ad campaigns across platforms like Meta and Google Ads, running about 65 campaigns in 2024. The Chiefs saw a big increase in conversions and return on ad spend after using Leap's solutions.
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