Latest Product Updates and Feature Enhancements on Khoros digital contact center
After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI
Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable dat...a, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.
Khoros: Unified Messaging Across All Brand Channels
Khoros has launched Iris AI, an AI-native platform to unify social media management and brand care, aiming to replace fragmented tools with a single intelligent system. This launch follows Khoros' ac...quisition by IgniteTech and reflects a strategic shift towards AI-driven solutions. Iris AI integrates social listening, publishing, engagement, and analytics to maintain context across customer interactions, enhancing resolution speed and accountability.
Khoros Launches Aurora AI: A New Dawn for Enterprise Community
Khoros has introduced Aurora AI, a new solution aimed at enhancing enterprise community engagement. This launch signifies a strategic move to leverage artificial intelligence in improving user intera...ction and community management for businesses.
Khoros Launches Iris AI: Your Messenger Across Every Brand Channel
Khoros has launched Iris AI, an AI-native platform that integrates social listening, publishing, engagement, and analytics into a single system. This platform aims to streamline brand care by elimina...ting fragmented tools and enhancing customer interaction management. Iris AI supports real-time monitoring across multiple social channels and offers AI-driven content creation and intelligent engagement routing. It is part of Khoros' AI-native customer engagement suite, alongside Aurora AI.
Khoros, LLC News and Press Releases
Khoros has launched two new AI-native platforms, Aurora AI and Iris AI, following its acquisition by IgniteTech. Aurora AI is a reimagined version of the Khoros Community platform, while Iris AI is d...esigned for social media management and brand care across all channels.
Khoros Introduces the Next Generation of Online Communities
Khoros has launched a next-generation version of its Khoros Communities solution, designed to enhance brand-owned online communities. This update simplifies setup with preconfigured templates, introd...uces a drag-and-drop design interface, and offers advanced moderation and analytics features. The solution aims to improve customer engagement by providing a flexible, API-first architecture and a modernized user experience.
IgniteTech Launches Next Phase for Khoros, Centered on AI and Customer Leadership - PR Newswire
IgniteTech is advancing the Khoros platform with new AI features and customer-focused initiatives following its acquisition of Khoros. The strategy includes leveraging the Aurora platform for AI inte...gration and enhancing community engagement. IgniteTech aims to modernize Khoros by combining its legacy strengths with new AI capabilities, ensuring a seamless transition for customers.
Mergers, Acquisitions, and Business Moves by Khoros digital contact center
Customer Engagement Specialist Khoros Acquired
IgniteTech has acquired Khoros, a customer engagement platform, to integrate AI technologies across Khoros' offerings, including Communities and Service. This integration aims to enhance digital bran...d management and community interactions through AI-driven tools like AI Expert Help and AI Brand Care Expert. The acquisition is expected to provide Khoros' customers with competitive advantages in an AI-first world.
Layoffs follow acquisition announcement at Austin tech company Khoros - The Business Journals
Khoros, an Austin-based community management software company, announced layoffs affecting 116 employees following its acquisition by IgniteTech. The reduction comes weeks after the acquisition was f...inalized and is part of post-merger restructuring. The company cited integration and operational alignment as reasons for the workforce reduction. No changes to Khoros product offerings or customer support have been announced.
IgniteTech Acquires Khoros to Transform Customer Connections in the AI Answer Engine Era - PR Newswire
IgniteTech has acquired Khoros, aiming to enhance customer engagement solutions by leveraging AI-powered answer engine technology. This acquisition is positioned to transform digital customer connect...ions, integrating Khoros' community management software with IgniteTech's broader technology portfolio.
Leadership and Executive Team Updates at Khoros digital contact center
Austin Inno - Whole Foods leaders' new startup | Khoros' new CEO - The Business Journals
Khoros appoints a new CEO, marking a significant leadership change for the company.