Jitsi Overview

Jitsi caters to organizations seeking flexible and secure video conferencing solutions. As an open-source platform, it allows businesses to host calls on their own servers, ensuring data privacy and control. Users can integrate Jitsi into their existing apps, enhancing communication capabilities without incurring additional software costs. The platform supports both web and mobile, making it adaptable for remote teams and global collaboration. Notably, Jitsi's ability to handle large calls with features like SSRC rewriting boosts performance, crucial for webinars or corporate meetings. This makes Jitsi appealing for enterprises looking to optimize communication infrastructure while maintaining cost efficiency.

Use Cases

Customers recommend Collaboration, Conference Call Management, Content Sharing, as the business use cases that they have been most satisfied with while using Jitsi.

Other use cases:

  • Community Building & Networking
  • Document Sharing
  • Event Onboarding
  • Call Transcription
  • Engaging And Following Up
  • Call Recording
  • Sending & Publishing Communications
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Jitsi.

Other priorities:

  • Attract More Attendees
  • Improve Efficiency
  • Launch New Products
See all business priorities See less business priorities

Jitsi Use-Cases and Business Priorities: Customer Satisfaction Data

Jitsi works with different mediums / channels such as Video. Offline. Events etc.

Jitsi's features include Recording, Widgets, and Personalization. and Jitsi support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Jitsi analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Features are limited to what is most used in audio/video conferencing software...." Peer review by Saurabh G, Vice President, Computer Software

Peer review evidence (same sources as the product rating summary)

"...The Helsinki host s device is used as the conference master presentation runner and shares the screen for the conference participants...." Freedom and Responsibility Go Hand in Hand in Remote Teams
"...Others can try Jitsi Meet for 100-500 participants in a video conference call. ..." 10 Best Free video conferencing Software For Online Business Meetings
"...File and document sharing tool such as..." How to Communicate Effectively with Remote Teammates

Jitsi, Demio, BigMarker Webinars, Livestorm Webinar, YouCanBook.me, etc., all belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Jitsi is a free, open-source video conferencing software for web and mobile. Calls can be made, servers launched, and app integration is supported.

Popular Business Setting

for Jitsi

Top Industries

  • Information Technology and Services
  • Computer Software
  • Entertainment

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Jitsi is popular in Information Technology And Services, Computer Software, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Jitsi Customer wins, Customer success stories, Case studies

What makes Jitsi ideal for Collaboration?

What benefits does Jitsi offer for Conference Call Management?

What benefits does Jitsi offer for Content Sharing?

What Are the key features of Jitsi for Community Building & Networking?

What Are the key features of Jitsi for Document Sharing?

11 buyers and buying teams have used Cuspera to assess how well Jitsi solved their Webinar and Conferencing needs. Cuspera uses 513 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

 

universities - Education - Very Large

8x8 sees 80, 000 Clearing calls at stake

8x8 supports universities during the critical Clearing period by providing a communication platform that significantly reduces call wait times. Universities using 8x8's platform experienced wait time...s of less than eight seconds, enhancing the student experience and minimizing financial losses from missed calls.

Read on →
 

PrimeSource and Dimora Brands

8x8 Reports Nearly 3x Customer Growth in Workforce Management as ...

8x8 reports nearly 3x growth in its workforce management customer base, driven by organizations adopting its integrated Workforce Engagement Management strategy. PrimeSource and Dimora Brands have im...plemented 8x8's Workforce Management, enhancing scheduling and reducing call abandonment. 8x8 also launched Quality Management with AI-powered automatic evaluations, improving efficiency and providing comprehensive insights for contact centers.

Read on →
 

PrimeSource Building Products - Building Products - Large

How 8x8 used AI to scale authentic customer stories and cut acquisition ...

Irving, USA

8x8 utilized AI to enhance customer storytelling, significantly reducing acquisition costs by over 50% and increasing pipeline progression and win rates. The campaign, 'Power of You,' highlighted rea...l customer stories, like that of Genelle Lyn Chamberlain from PrimeSource Building Products, showcasing the human impact of AI in marketing.

Read on →
 

Ty - Manufacturing - Medium

Westmont, USA

Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost sales. Ty saved about $75,000 per year after moving to 8x8. Customer service s...atisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.

 

San Diego Zoo Wildlife Alliance - Non Profit Organization Management - Medium

San Diego, USA

San Diego Zoo Wildlife Alliance upgraded its call center with 8x8 Work and 8x8 Contact Center. The team replaced an outdated PBX system and finished migration in under 45 days. They saw a 69% drop in... average speed of answer and a 50% improvement in SLA response time. The new system helped them answer 11,000 more calls in three months. Better data and visibility led to more revenue and funds for wildlife conservation.

 

Southampton Football Club - Entertainment - Medium

Southampton, UK

Southampton Football Club upgraded to 8x8 Work and 8x8 Contact Center to replace its old phone system. The club saved 8 hours per week for IT and reduced platform change times from hours to minutes. ...Migration took just 6-8 weeks. Staff now manage communications easily, improving both internal efficiency and fan engagement. Fans get faster, clearer service, especially on match days.

Jitsi Community Call

Video Thumbnail

Frequently Asked Questions(FAQ)

for Jitsi

What is Jitsi?

Jitsi is an open-source, community-driven video conferencing platform that securely connects users across browsers and devices. It allows users to easily build and deploy secure video conferencing solutions. At the heart of Jitsi are Jitsi Video bridge and Jitsi Meet, which allows conferences on the internet, while other projects in the community enable other features such as audio, dial-in, recording, and simulcasting.

It supports passing everyone’s video and audio to all participants, rather than mixing them first, compatible with WebRTC, the open standard for Web communication, and more. Jitsi supports advanced video routing concepts such as simulcast, bandwidth estimations, scalable video coding and many others.

What is Jitsi used for?

Jitsi is a Webinar and Conferencing Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Conference Call Management and Content Sharing .

What are the top features of Jitsi?

Recording, Widgets and Personalization are some of the top features of Jitsi.

Who uses Jitsi?

Jitsi is used by Information Technology And Services, Computer Software and Entertainment among other industries.

What are Jitsi alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Jitsi.

Where is Jitsi located?

Jitsi is headquartered at 675 Creekside Way, Campbell, CA 95008, US.
lightning

Peers used Jitsi for collaboration and conference call management

Jitsi Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

2.50/5

Read Reviews (6)
Analytics

1.37/5

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

2.50/5

Read Reviews (6)
Analytics

1.37/5

Read Reviews (5)

Software Failure Risk Guidance

?

for Jitsi

Overall Risk Meter

Low Medium High

Top Failure Risks for Jitsi

8x8, Inc. News

Awards

8x8 Named Top CPaaS Provider by Metrigy

8x8 has been recognized as the 2026 MetriStar Top Provider for CPaaS by Metrigy, highlighting its integrated communications platform. The recognition spans CPaaS, CCaaS, and workforce engagement management, based on a global CX study. 8x8's strengths include CSAT improvement, revenue growth, and platform reliability.

Awards

8x8 Named 2026 MetriStar Top Provider for CPaaS by Metrigy, Recognised ...

8x8 has been recognized as a 2026 MetriStar Top Provider for CPaaS by Metrigy. The award highlights 8x8's strength in customer satisfaction, revenue growth, and platform reliability. Metrigy noted 8x8's integrated communications portfolio as a key differentiator, offering CPaaS, CCaaS, and UCaaS within a single platform.

Awards

8X8 wins 2026 Contact Center Technology Award from TMCcustomer for 8x8 Contact ...

8x8 has received the 2026 Contact Center Technology Award from TMCcustomer for its 8x8 Contact Center solution, highlighting its innovation and leadership in the contact center technology space.

Product

8x8 launches AI-based customer routing tool across organizations

8x8 has launched its AI Routing tool, enhancing customer interaction routing by matching contacts to staff across organizations in real time. The system integrates with 8x8 platforms and third-party bots, automatically updating agent skill profiles. It aims to address gaps in existing routing tools by providing audit trails and confidence scores for routing decisions.

8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://cpaas.8x8.com/en/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Financials

IPO