Jitsi Overview

Jitsi caters to organizations seeking flexible and secure video conferencing solutions. As an open-source platform, it allows businesses to host calls on their own servers, ensuring data privacy and control. Users can integrate Jitsi into their existing apps, enhancing communication capabilities without incurring additional software costs. The platform supports both web and mobile, making it adaptable for remote teams and global collaboration. Notably, Jitsi's ability to handle large calls with features like SSRC rewriting boosts performance, crucial for webinars or corporate meetings. This makes Jitsi appealing for enterprises looking to optimize communication infrastructure while maintaining cost efficiency.

Use Cases

Customers recommend Collaboration, Conference Call Management, Content Sharing, as the business use cases that they have been most satisfied with while using Jitsi.

Other use cases:

  • Community Building & Networking
  • Document Sharing
  • Event Onboarding
  • Call Transcription
  • Engaging And Following Up
  • Call Recording
  • Sending & Publishing Communications
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Jitsi.

Other priorities:

  • Attract More Attendees
  • Improve Efficiency
  • Launch New Products
See all business priorities See less business priorities

Jitsi Use-Cases and Business Priorities: Customer Satisfaction Data

Jitsi works with different mediums / channels such as Video. Offline. Events etc.

Jitsi's features include Recording, Widgets, and Personalization. and Jitsi support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Jitsi analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I very much like to use text chat, share documents (which generates an Etherpad to edit collaboratively, directly in the call window), Prezi presentations or directly share your screen...." Peer review by Eduardo G, Analista y Programador de Sistemas de Información

Peer review evidence (same sources as the product rating summary)

"...In addition to connectivity features, Jitsi lets you share screen, encrypt and record calls...." Best Alternatives to Skype for free calling
"...Jitsi allows video conference calls up to 15 users...." We ve tried 7 Skype Alternatives during 4 Weeks (Reviewed November 2019)
"...It has all the basic functionality - muting, sharing meeting link, screensharing, easy to use mobile app, ... ...." Peer review by Iris H., Concept Artist, Entertainment

Jitsi, Demio, BigMarker Webinars, Livestorm Webinar, YouCanBook.me, etc., all belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Jitsi is a free, open-source video conferencing software for web and mobile. Calls can be made, servers launched, and app integration is supported.

Popular Business Setting

for Jitsi

Top Industries

  • Information Technology and Services
  • Computer Software
  • Entertainment

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Jitsi is popular in Information Technology And Services, Computer Software, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Jitsi Customer wins, Customer success stories, Case studies

How can Jitsi enhance your Collaboration process?

Why is Jitsi the best choice for Conference Call Management?

How does Jitsi address your Content Sharing Challenges?

How does Jitsi facilitate Community Building & Networking?

Why is Jitsi the best choice for Document Sharing?

11 buyers and buying teams have used Cuspera to assess how well Jitsi solved their Webinar and Conferencing needs. Cuspera uses 513 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

 

8x8 AI Adoption More Than Doubles as CX Demand Accelerates

8x8 reported a significant increase in AI adoption, with customer usage of its AI solutions like 8x8 AI Studio and Intelligent Customer Assistant growing 121% year-over-year. The company also saw a 2...47% growth in its Engage customer base. These tools help organizations enhance customer experience by consolidating communications and leveraging AI for real-time interaction management.

Read on →
 

universities - Education - Very Large

8x8 sees 80, 000 Clearing calls at stake

8x8 supports universities during the critical Clearing period by providing a communication platform that significantly reduces call wait times. Universities using 8x8's platform experienced wait time...s of less than eight seconds, enhancing the student experience and minimizing financial losses from missed calls.

Read on →
 

PrimeSource and Dimora Brands

8x8 Reports Nearly 3x Customer Growth in Workforce Management as ...

8x8 reports nearly 3x growth in its workforce management customer base, driven by organizations adopting its integrated Workforce Engagement Management strategy. PrimeSource and Dimora Brands have im...plemented 8x8's Workforce Management, enhancing scheduling and reducing call abandonment. 8x8 also launched Quality Management with AI-powered automatic evaluations, improving efficiency and providing comprehensive insights for contact centers.

Read on →
 

Cetera Financial Group - Financial Services - Medium

El Segundo, USA

8x8 helped Cetera Financial Group connect over 40 locations after a major acquisition. Cetera needed to unify communications and enable remote work for its advisors. 8x8 delivered a fast, smooth migr...ation and easy integration with Cisco. Advisors now use 8x8 for chat, text, voice, and video from anywhere. Cetera reports improved flexibility, strong support, and better user experience.

 

Liverpool City Council - Government Administration - Small

Liverpool, UK

Liverpool City Council replaced its inflexible legacy contact center with 8x8 Contact Center. The council deployed the new platform for 190 employees in just 33 days. Staff can now work remotely and ...serve residents through a single portal for voice, email, and social media. The cloud-based solution improved agility, enabled hybrid work, and met key performance measures. Resident feedback improved and the council reduced costs by shifting to digital services.

 

Lichfield District Council - Government Administration - Medium

Lichfield, UK

8x8 Contact Center helped Lichfield District Council cut average wait times from 40 to 8 minutes. The council now handles 30% of resident interactions digitally, with chat inquiries rising tenfold. 4...5% of matched-intent calls are deflected by the AI voice bot. Over 60% decrease in average wait times was achieved. Secure Pay improved PCI DSS compliance for payments. Staff and residents report faster, more consistent service across channels.

Jitsi Community Call

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Jitsi

What is Jitsi?

Jitsi is an open-source, community-driven video conferencing platform that securely connects users across browsers and devices. It allows users to easily build and deploy secure video conferencing solutions. At the heart of Jitsi are Jitsi Video bridge and Jitsi Meet, which allows conferences on the internet, while other projects in the community enable other features such as audio, dial-in, recording, and simulcasting.

It supports passing everyone’s video and audio to all participants, rather than mixing them first, compatible with WebRTC, the open standard for Web communication, and more. Jitsi supports advanced video routing concepts such as simulcast, bandwidth estimations, scalable video coding and many others.

What is Jitsi used for?

Jitsi is a Webinar and Conferencing Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Conference Call Management and Content Sharing .

What are the top features of Jitsi?

Recording, Widgets and Personalization are some of the top features of Jitsi.

Who uses Jitsi?

Jitsi is used by Information Technology And Services, Computer Software and Entertainment among other industries.

What are Jitsi alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Jitsi.

Where is Jitsi located?

Jitsi is headquartered at 675 Creekside Way, Campbell, CA 95008, US.
lightning

Peers used Jitsi for collaboration and conference call management

Jitsi Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

2.50/5

Read Reviews (6)
Analytics

1.37/5

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

2.50/5

Read Reviews (6)
Analytics

1.37/5

Read Reviews (5)

Software Failure Risk Guidance

?

for Jitsi

Overall Risk Meter

Low Medium High

Top Failure Risks for Jitsi

8x8, Inc. News

Product

8X8 pushes CPaaS to help APAC retailers unify customer messaging channels

8X8 enhances its CPaaS solution to integrate customer messaging for APAC retailers across apps like LINE, Zalo, and WhatsApp. This integration aims to streamline communication channels, reduce sales losses, and improve customer engagement by tailoring messaging to regional preferences.

Product

Krisp Joins 8x8 Technology Partner Ecosystem to Deliver Clearer Voice Experiences

8x8 has integrated Krisp's voice AI technology into its Platform for CX, enhancing voice clarity and multilingual communication for 8x8 Contact Center and 8x8 Work users. This integration aims to reduce communication barriers and improve customer interactions by offering noise cancellation, voice isolation, and accent conversion features.

Product

8x8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High

8x8 reported record Q1 FY27 revenue, driven by a 121% increase in AI solution adoption. Usage-based revenue now constitutes 26% of service revenue. 8x8 AI Studio and Intelligent Customer Assistant saw significant growth, with over 200 organizations building AI agents. New product updates, including 8x8 Pulse and AI Routing, enhance AI and automation capabilities across the organization.

Executive

8x8 Appoints Colleen Martin-Garcia As Chief Accounting Officer and ...

8x8 has appointed Colleen Martin-Garcia as Senior Vice President and Chief Accounting Officer. She will oversee global accounting operations and report to CFO Kevin Kraus. Martin-Garcia brings over 20 years of experience and previously held leadership roles at CareDx, Carbon, Inc., Polycom, and Plantronics.

8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://cpaas.8x8.com/en/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Financials

IPO