iVend Loyalty Overview

iVend Loyalty is a flexible points and rewards management application that is available both digitally or on a card, with accrual across by points, visits, or purchases, and is redeemable across channels for discounts, gift items or other rewards of the retailer’s choosing. It helps to grow business, build customer base and generate repeat sales.

iVend Loyalty enables retailers to develop deeper relationships with customers with visibility into shopping histories and preferences. Through mobile notifications, digital coupons, and reward points, offer personalised incentivizes for customers to choose stores.

iVend Loyalty integrates with any other retail application using tools provided with the solution. It deals with creating and managing loyalty cards, these cards are licensed as an annual recurring component based on the number of cards licensed.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well iVend Loyalty solved their Customer Loyalty Management needs. Cuspera uses 405 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using iVend Loyalty.

Other priorities:

  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Engagement Management , Sales Incentive Management , as the business use cases that they have been most satisfied while using iVend Loyalty.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management with Promotions and Mobile

4.94/5

Read Reviews (75)

"...We are happy to have a true omnichannel solution featuring in-built loyalty management, coupons, and gift card functionality...." Testimonial by Eremasi Matanatabu, Chief Operating Officer, Fresh Choice Supermarkets
customise loyalty program

4.62/5

Read Reviews (8)

create engagement based loyalty

3.35/5

Read Reviews (1)

Engagement Management with Offline and Point Of Sale

4.69/5

Read Reviews (15)

"...A loyalty rewards program is a great way to engage customers and encourage repeat business...." Retail Customer Loyalty Program, Points & Reward Management
engaging and following up

4.39/5

Read Reviews (7)

Sales Incentive Management with Promotions

4.53/5

Read Reviews (5)

"...Flexible points & reward management software that is available both digitally or on card, enabling retailers to run customer loyalty programs...." Retail Customer Loyalty Program, Points & Reward Management
PEER EXPERIENCES
Loyalty Management with Promotions and Mobile

4.94/5

Read Reviews (75)

"...We are happy to have a true omnichannel solution featuring in-built loyalty management, coupons, and gift card functionality...." Testimonial by Eremasi Matanatabu, Chief Operating Officer, Fresh Choice Supermarkets
customise loyalty program

4.94/5

Read Reviews (8)

create engagement based loyalty

4.94/5

Read Reviews (1)

Engagement Management with Offline and Point Of Sale

4.69/5

Read Reviews (15)

"...A loyalty rewards program is a great way to engage customers and encourage repeat business...." Retail Customer Loyalty Program, Points & Reward Management
engaging and following up

4.69/5

Read Reviews (7)

Sales Incentive Management with Promotions

4.53/5

Read Reviews (5)

"...Flexible points & reward management software that is available both digitally or on card, enabling retailers to run customer loyalty programs...." Retail Customer Loyalty Program, Points & Reward Management

20+ more Business Use Cases

Our AI advisor, Wyz, harnessed 405 insights from peers and experts to help you assess how these iVend Loyalty use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Arya Iwanputra

Owner

PT Putra Gemilang Prima

Our system was primitive and could not accommodate our growth; a simple process such as report generation would consume enormous manual effort and had to be reprocessed again and again to derive metrics. iVend Retail has significantly improved these processes for us Testimonial By Arya Iwanputra

Joan Puig

Vice-President

Unitex Caribe

With iVend Retail, we have reduced time management for our retail processes in a dramatic way. For instance, the process of stock requisition from stores took 3 to 4 days with our legacy system, whereas with iVend Retail stock transfer requisition starts at the store and is created in our SAP ERP i...nstantly, making it much easier for us to track inventory. Prior to using iVend Retail and iMatrix, creation of items and variations took hours and now is completed in minutes.

Testimonial By Joan Puig

Eduardo Figueroa

CEO

Distroller

We needed to upgrade the retail infrastructure as Distroller is expanding very fast, and iVend Retail proved to be the natural choice. The solution gave us across-the-board visibility and faster decision-making capacity. With iVend Retail, we achieved true retail integration Testimonial By Eduardo Figueroa
CUSTOMERS TESTIMONIALS

Arya Iwanputra

Owner

PT Putra Gemilang Prima

Our system was primitive and could not accommodate our growth; a simple process such as report generation would consume enormous manual effort and had to be reprocessed again and again to derive metrics. iVend Retail has significantly improved these processes for us Testimonial By Arya Iwanputra

Joan Puig

Vice-President

Unitex Caribe

With iVend Retail, we have reduced time management for our retail processes in a dramatic way. For instance, the process of stock requisition from stores took 3 to 4 days with our legacy system, whereas with iVend Retail stock transfer requisition starts at the store and is created in our SAP ERP i...nstantly, making it much easier for us to track inventory. Prior to using iVend Retail and iMatrix, creation of items and variations took hours and now is completed in minutes.

Testimonial By Joan Puig

Eduardo Figueroa

CEO

Distroller

We needed to upgrade the retail infrastructure as Distroller is expanding very fast, and iVend Retail proved to be the natural choice. The solution gave us across-the-board visibility and faster decision-making capacity. With iVend Retail, we achieved true retail integration Testimonial By Eduardo Figueroa

Popular Business Setting

for iVend Loyalty

Top Industries

  • Retail
  • Design
  • Food & Beverages

Popular in

  • Small Business
  • Mid Market

Peers used iVend Loyalty to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for iVend Loyalty

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

4.83/5

Read Reviews (24)
Gamification

4.83/5

Read Reviews (24)
Personalization

4.50/5

Read Reviews (11)
Alerts: popups & Notifications

4.65/5

Read Reviews (9)
Dashboard

4.26/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Rewards

4.83/5

Read Reviews (24)
Gamification

4.83/5

Read Reviews (24)
Personalization

4.50/5

Read Reviews (11)
Alerts: popups & Notifications

4.65/5

Read Reviews (9)
Dashboard

4.26/5

Read Reviews (5)

IT and Other Capabilities

for iVend Loyalty

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.71/5

Read Reviews (22)
Data Export

4.58/5

Read Reviews (10)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.71/5

Read Reviews (22)
Data Export

4.58/5

Read Reviews (10)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (33)
Chat Support

4.45/5

Read Reviews (7)
Email Support

4.42/5

Read Reviews (6)
Phone Support

4.42/5

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5

Read Reviews (33)
Chat Support

4.45/5

Read Reviews (7)
Email Support

4.42/5

Read Reviews (6)
Phone Support

4.42/5

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.77/5

Read Reviews (50)
Analytics

4.63/5

Read Reviews (17)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.77/5

Read Reviews (50)
Analytics

4.63/5

Read Reviews (17)

Software Failure Risk Guidance

?

for iVend Loyalty

Overall Risk Meter

Low Medium High

Top Failure Risks for iVend Loyalty

Vendor Profile Details

Company Name

iVend Retail

Company Website

https://ivend.com/

HQ Location

One Rockefeller Plaza, 11th Floor, New York, NY USA 10020

Employees

251-500

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