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Latest Product Updates and Feature Enhancements on InMoment
InMoment Releases 2025 Reputation Industry Benchmark Report: Automotive Leads, Hospitality Struggles, and Visual Content Emerges as Key Growth Driver InMoment
InMoment released its 2025 Reputation Industry Benchmark Report, analyzing 31 million reviews across 226,500+ locations. The report highlights the importance of managing online reputation, with top b...rands maintaining high ratings and leveraging visual content for visibility. InMoment's reputation management clients see significant improvements in online visibility and customer engagement, demonstrating the ROI of proactive reputation strategies.
Inmoment launches AI Auto Responding in APAC to transform reputation ...
InMoment has launched AI Auto Responding in the APAC region, enhancing its Reputation Management platform. This feature uses generative AI to create personalized responses to customer reviews, reduci...ng workload and maintaining brand consistency. It offers customizable response rules, multilingual capabilities, and in-app response flexibility, setting it apart from competitors by fully automating responses while adhering to brand guidelines.
Call Center Coaching: Empowering Agents with Data and Feedback
InMoment's AI-powered conversational intelligence tool enhances call center coaching by analyzing 100% of customer interactions. This data-driven approach helps identify coaching opportunities, impro...ve agent performance, and boost customer satisfaction. The tool supports personalized feedback, tracks performance trends, and aligns agent development with customer needs, aiming for higher CSAT and better FCR.
Mergers, Acquisitions, and Business Moves by InMoment
US software company InMoment acquires local consulting firm brandXP
InMoment, a US customer intelligence software company, has acquired brandXP, a customer experience digital consulting firm, to expand its presence in the Asia Pacific region. This acquisition will le...ad to the establishment of offices in Melbourne and New Zealand, enhancing InMoment's investment in Australia.
Press Ganey Forsta acquires InMoment to drive AI innovation in customer ...
Press Ganey Forsta has acquired InMoment to enhance AI innovation in customer experience and expand expertise across industries such as retail and hospitality. The merger will strengthen omni-channel... listening capabilities and create a combined entity recognized as a leader in the Gartner Magic Quadrant for Voice of the Customer Platforms.
Ipsos strengthens its expertise in Germany with the acquisition of InMoment's Healthcare division
Ipsos has acquired InMoment's Healthcare division in Germany to enhance its expertise in the healthcare sector and expand its service offerings. This acquisition will strengthen Ipsos' presence in Ge...rmany and provide additional value to its clients in the pharmaceutical and MedTech industries.
