Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
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Latest Product Updates and Feature Enhancements on InMoment
InMoment Releases 2025 Reputation Industry Benchmark Report: Automotive Leads, Hospitality Struggles, and Visual Content Emerges as Key Growth Driver InMoment
InMoment released its 2025 Reputation Industry Benchmark Report, analyzing 31 million reviews across 226,500+ locations. The report highlights the importance of managing online reputation, with top b...rands maintaining high ratings and leveraging visual content for visibility. InMoment's reputation management clients see significant improvements in online visibility and customer engagement, demonstrating the ROI of proactive reputation strategies.
Inmoment launches AI Auto Responding in APAC to transform reputation ...
InMoment has launched AI Auto Responding in the APAC region, enhancing its Reputation Management platform. This feature uses generative AI to create personalized responses to customer reviews, reduci...ng workload and maintaining brand consistency. It offers customizable response rules, multilingual capabilities, and in-app response flexibility, setting it apart from competitors by fully automating responses while adhering to brand guidelines.
Call Center Coaching: Empowering Agents with Data and Feedback
InMoment's AI-powered conversational intelligence tool enhances call center coaching by analyzing 100% of customer interactions. This data-driven approach helps identify coaching opportunities, impro...ve agent performance, and boost customer satisfaction. The tool supports personalized feedback, tracks performance trends, and aligns agent development with customer needs, aiming for higher CSAT and better FCR.
InMoment Harnesses NLP and LLMs to Launch the CX Industrys First AI-Powered Journey Insights Tool - Business Wire
InMoment has introduced an AI tool using natural language processing and large language models to offer journey insights in the customer experience industry.
InMoment Unveils New AI-Powered Active Listening Agents for Surveys | Business Wire
InMoment launches AI-powered Active Listening Agents, enhancing survey feedback with real-time, context-aware follow-up questions, leading to 70% more detailed insights and 2.4x more actionable respo...nses.
Strategic Partnerships and Integrations of InMoment
Australian Unity and InMoment team up for CX improvements
Australian Unity has partnered with InMoment to enhance its customer experience initiatives. InMoment will provide its AI-powered integrated CX platform to help Australian Unity analyze customer feed...back from various sources, enabling data-driven decisions to improve member satisfaction and engagement. This collaboration marks a shift from Australian Unity's legacy survey-heavy approach to a comprehensive, integrated CX strategy.
Mergers, Acquisitions, and Business Moves by InMoment
Ipsos strengthens its expertise in Germany with the acquisition of InMoment's Healthcare division
Ipsos has acquired InMoment's Healthcare division in Germany to enhance its expertise in the healthcare sector and expand its service offerings. This acquisition will strengthen Ipsos' presence in Ge...rmany and provide additional value to its clients in the pharmaceutical and MedTech industries.
Latham Watkins Advises Press Ganey Forsta in Acquisition of InMoment
Press Ganey Forsta has announced the acquisition of InMoment, a customer experience technology company known for its AI and natural language processing capabilities. This deal brings together two lea...ders in experience measurement and analytics, expanding their combined offerings in customer and employee experience solutions.
Awards, Recognitions, and Industry Achievements of InMoment
InMoment Named a Leader in the 2025 Gartner® Magic Quadrant for Voice of the Customer Platforms
InMoment has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms. This distinction highlights InMoments strength in customer experience management solut...ions and its impact on enterprise feedback and analytics.
