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IdSurvey - Customer Feedback Management: Use Cases, Capabilities & Competitors

Name: IdSurvey
Brand: IdSurvey
Rating: 4.4 (194 reviews)

4.42 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(194)

Professional survey software to design, collect, and analyze data

IdSurvey Overview

Idsurvey is professional survey software supporting CAPI, CAWI, and CATI interviews. It offers advanced tools for survey distribution and data collection.

Use Cases

Customers recommend Market Research, Knowledge Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using IdSurvey.

Other use cases:

Sending & Publishing Communications
Helpdesk Management
Measuring CSAT

See all use cases See less use cases

IdSurvey Use-Cases and Business Priorities: Customer Satisfaction Data

IdSurvey works with different mediums / channels such as Mobile. Mobile App. and E-Mail.

IdSurvey's features include Embedded Survey Forms. and IdSurvey support capabilities include 24/7 Support, Email Support, Chat Support, etc. also IdSurvey analytics capabilities include Analytics, and Custom Reports.

Reviews

"...IdSurvey is the best integrated CAPI, CAWI and CATI solution for the small market research institutions, as it offers the possibility to dose your budget through purchasing packs of interviews or CATI tokens, instead of annual subscribtions...." Peer review by Simona, MEDNET Marketing Research Center

Peer review evidence (same sources as the product rating summary)

"...Customer experience - Market Research - Employee engagement...." Peer review

"...Enter the knowledge base to discover all solutions and strategies to set up and design questionnaires. ..." Online Tools for Data Collection

"...With the survey software you can carry out any type of survey: employee engagement, customer and employee satisfaction, event feedback, social media surveys, market research and much more. ..." Online Tools for Data Collection

IdSurvey, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IdSurvey

Top Industries

Research
Non-Profit Organization Management
Education

Popular in

Small Business
Enterprise

IdSurvey is popular in Research, Non-Profit Organization Management, and Education and is widely used by Small Business, and Enterprise,

IdSurvey Customer wins, Customer success stories, Case studies

How does IdSurvey facilitate Market Research?

11 buyers and buying teams have used Cuspera to assess how well IdSurvey solved their Customer Feedback Management needs. Cuspera uses 194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

McNair yellowSquares Pty Ltd - Research

IdSurvey helped McNair yellowSquares Pty Ltd run mix-mode surveys with one platform. They replaced multiple survey tools with IdSurvey for CATI, CAWI, and CAPI. The built-in dialler improved call cen...tre efficiency. Integrated SMS and email tools boosted response rates. The browser-based software made it easy to scale remote work during lockdowns. They now manage thousands of paper and online surveys from a single contact database.

University of New Orleans Department of Political Science - Education - Medium

IdSurvey helped the University of New Orleans Department of Political Science run three large-scale surveys in two years. The team needed survey software that was easy for both researchers and partic...ipants and could integrate CAWI and CATI modes. IdSurvey provided seamless integration and a user-friendly interface. The report and dashboard features made data collection simple for undergraduates. All survey objectives were met with large, representative samples. Support responded within a day, making the experience very positive.

Aboca Apoteca Natura - Health, Wellness And Fitness

IdSurvey helped Aboca Apoteca Natura automate surveys linked to customer data. The team built custom scripts for integration with management systems. The solution enabled reward distribution to store...s completing surveys. The built-in dashboard made survey data easy to extract for BI analysis. Aboca used online and CAPI survey methods in the healthcare sector.

GMR Research - Pharmaceuticals

IdSurvey survey software helped GMR Research digitize complex qualitative and quantitative questionnaires. The platform's easy interface allowed staff without programming skills to use it. IdSurvey e...nabled custom features, like generating self-filled documents, which sped up administrative tasks. GMR Research reduced time spent on paperwork during market research. The software's flexibility and knowledge base improved learning and met unique needs.

VVA Market Research - Research

IdSurvey helped VVA Market Research improve field management for surveys. The team needed a user-friendly CAWI platform with advanced features like multimedia file support and complex sampling. IdSur...vey delivered these, plus custom photo link integration. Designing questionnaires became easier. Sharing the platform with external consultants is now simple. The software made survey operations smoother and more efficient.

Dekra Italia S.r.l. - Automotive - Large

IdSurvey helped Dekra Italia optimize call center processing time and speed. The survey software made it easy to manage operations and access real-time data. Dekra Italia used IdSurvey's reporting an...d dashboard tools to study survey data more accurately. The platform's intuitive design required no programming skills. Fast support enabled quick implementation of new requests.

IdSurvey 23 webinar - english - Crosstab and template editor

IdSurvey Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	4.21/5 ★ Read Reviews (8)
Custom Reports	3.40/5 ★ Read Reviews (26)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.21/5 ★ Read Reviews (8)
Custom Reports	3.40/5 ★ Read Reviews (26)

Software Failure Risk Guidance

for IdSurvey

Top Failure Risks for IdSurvey

IdWeb Srl Profile

Company Name

IdWeb Srl

Company Website

https://www.idsurvey.com/en/

HQ Location

Viale Romagna, 69, Città di Castello, Perugia 06012, IT

Employees

1-10

Social

Financials

PRIVATE