IdSurvey Overview

Idsurvey is professional survey software supporting CAPI, CAWI, and CATI interviews. It offers advanced tools for survey distribution and data collection.

Use Cases

Customers recommend Market Research, Knowledge Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using IdSurvey.

Other use cases:

  • Sending & Publishing Communications
  • Helpdesk Management
  • Measuring CSAT
See all use cases See less use cases

IdSurvey Use-Cases and Business Priorities: Customer Satisfaction Data

IdSurvey works with different mediums / channels such as Mobile. Mobile App. and E-Mail.

IdSurvey's features include Embedded Survey Forms. and IdSurvey support capabilities include 24/7 Support, Email Support, Chat Support, etc. also IdSurvey analytics capabilities include Analytics, and Custom Reports.

Reviews

"...IdSurvey is the best integrated CAPI, CAWI and CATI solution for the small market research institutions, as it offers the possibility to dose your budget through purchasing packs of interviews or CATI tokens, instead of annual subscribtions...." Peer review by Simona, MEDNET Marketing Research Center

IdSurvey, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IdSurvey

Top Industries

  • Research
  • Non-Profit Organization Management
  • Education

Popular in

  • Small Business
  • Enterprise

IdSurvey is popular in Research, Non-Profit Organization Management, and Education and is widely used by Small Business, and Enterprise,

Comprehensive Insights on IdSurvey Use Cases

What solutions does IdSurvey provide for Market Research?

3+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well IdSurvey solved their Customer Feedback Management needs. Cuspera uses 194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

CASE STUDY VVA Market Research

IdSurvey helped VVA Market Research find a user-friendly CAWI survey platform. The team needed to handle complex sampling, multimedia files, and easy data export. IdSurvey met these needs and added a... feature for photo links in data files. Field management improved, and the software was easy to share with external consultants. The platform made survey design and collaboration simpler.

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CASE STUDY Winning Moves Ltd

IdSurvey helped Winning Moves Ltd solve problems with their old survey software. The previous tool was hard to use, did not integrate CATI and CAWI, and had email issues. IdSurvey provided an easy, i...ntegrated platform for all survey methods. Scripting is now faster and has fewer mistakes. The team finds fieldwork more efficient and enjoys better support from IdSurvey staff.

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Management Consulting

CASE STUDY AEC

AEC used IdSurvey software for the Active Logan Participation Study, commissioned by Logan City Council. The project needed advanced scripting, so AEC worked with the IdWeb team for custom survey dev...elopment. They used telephone, face-to-face, and online modules to reach a diverse population. The research helped the council understand sport and activity participation in Logan. The study won the Parks & Leisure Australia (QLD) Award of Excellence for research.

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CASE STUDY GMR Ricerche

IdSurvey helped GMR Ricerche digitize complex qualitative and quantitative questionnaires. The main challenge was to computerize surveys and streamline both field and administrative tasks. IdSurvey's... easy interface required no programming skills and offered flexible, customizable features. The software enabled digital handling of documents, reducing paperwork and saving time. GMR Ricerche achieved faster learning, high flexibility, and reduced time spent on bureaucratic tasks during market research.

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CASE STUDY McNair yellowSquares Pty Ltd

IdSurvey helped McNair yellowSquares Pty Ltd run mix-mode surveys easily. They needed a flexible survey platform for CATI, online, and CAPI modes. IdSurvey let them switch between modes and use a bro...wser-based system. The built-in dialler improved call centre efficiency. Integrated SMS and email tools boosted response rates. During lockdowns, they quickly scaled remote work. They replaced old data entry software and now handle thousands of paper and online surveys with one contact database.

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Education

CASE STUDY University of New Orleans Department of Political Science

IdSurvey helped the University of New Orleans Department of Political Science run large-scale surveys. The team needed a tool that was easy for both researchers and participants and could combine CAW...I and CATI survey modes. IdSurvey provided seamless integration of these modes and a user-friendly interface. The report and dashboard features made data collection simple for undergraduates after a short training. Over two years, they completed three major surveys, each meeting its goals with large, representative samples. The support team answered questions quickly, making the experience very positive.

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Video

IdSurvey 23 webinar - english - Crosstab and template editor

Video Thumbnail

IdSurvey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.21/5 ★

Read Reviews (8)
Custom Reports

3.40/5 ★

Read Reviews (26)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.21/5 ★

Read Reviews (8)
Custom Reports

3.40/5 ★

Read Reviews (26)

Software Failure Risk Guidance

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for IdSurvey

Top Failure Risks for IdSurvey

IdWeb Srl Profile

Company Name

IdWeb Srl

Company Website

https://www.idsurvey.com/en/

HQ Location

Viale Romagna, 69, Città di Castello, Perugia 06012, IT

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE