Guusto | to build employee recognition & customer reward programs
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Retail Case Studies and Customer Success Stories with Guusto
Designer Shoe Warehouse (DSW) / Town Shoes
- Retail
- Large
Toronto, Canada
Guusto helped Town Shoes, including DSW Canada, improve employee engagement. The company struggled with a manual, costly recognition program across... 182 locations. Guusto's digital platform let district managers and senior leaders easily send recognition gifts. Employees liked the simple process and choice of gift cards. In less than a year, engagement scores improved based on company metrics.
Harry Rosen used Guusto to modernize their employee rewards program. The platform made it easy to administer and redeem rewards.... Employees could personalize their recognition, appealing to four generations of staff. The cost was lower and value higher than their old service recognition program. Guusto helped create emotional impact and engagement, not just cash rewards.
Guusto helped Grand & Toy fix inconsistent employee recognition. The old platform did not engage staff or support company goals.... Guusto’s easy tools and Microsoft Teams integration made recognition simple for managers. In the first 30 days, staff gave over 100 Shoutouts. More than 75% of managers now use the program. Employees like saving rewards for bigger gifts. Grand & Toy expects higher engagement scores from this change.
Guusto helped Purdy's Chocolatier boost employee engagement with non-monetary recognition. The company saw nomination results three times higher than expected... in the first month. Guusto's platform made it easy to track and manage recognition, providing valuable metrics and updates. The admin team responded quickly to questions, making the experience smooth. Employees found joy in the program, and adoption was high.
Guusto helped Rexall boost employee engagement by 20%. Rexall replaced a costly, inflexible recognition system with Guusto’s platform. The new... program eliminated all service fees and increased real-time recognition from leaders by 30%. Rexall’s 7,000 staff now benefit from a three-tiered recognition program. The platform’s simplicity led to high adoption and steady participation.
Manufacturing Case Studies and Customer Success Stories with Guusto
Fortis Solutions Group
- Manufacturing
- Large
USA
Guusto helped Fortis Solutions Group boost manager adoption of employee recognition to 85%, more than double their initial goal. The company used... Guusto to launch a 4-level recognition program, including milestones, spot recognition, and peer-to-peer shoutouts. Gift redemption rates rose to 75%, up from 40% with their previous vendor. Managers and staff found the platform easy to use and appreciated its multilingual support. Fortis now tracks KPIs and sees faster, more visible recognition across 21 sites.
Guusto helped Ingenia Polymers modernize employee recognition. The HR team no longer buys and distributes physical gift cards. Digital rewards... are now sent instantly, saving hours each month. Employees can combine cards for bigger rewards. The program has a 150% year-over-year adoption rate. Morale and recognition consistency have improved across the company.
Jarlette Health Services
- Hospital & Health Care
- Medium
Midland, Canada
Guusto helped Jarlette Health Services make employee recognition easier across 21 locations. The platform gave staff the flexibility to choose... where to spend their rewards. This streamlined the process for the HR team and made tracking spending simple. Employees felt more valued and engaged. Jarlette Health Services found it easy to recognize and reward their people using Guusto.
Compass One Healthcare
- Hospital & Health Care
- Very Large
USA
Guusto helped Compass One Healthcare double employee retention among frontline staff. The company used Guusto’s platform to power its GEM... recognition program, rewarding employees for living core values and years of service. Award recipients were twice as likely to stay as non-recipients. The program improved morale, reduced burnout, and lowered turnover at all levels. Customizable rewards let employees choose what mattered most to them.
Utilities Case Studies and Customer Success Stories with Guusto
CoServ
- Utilities
- Medium
Corinth, USA
Guusto helped CoServ, an electric cooperative and gas distribution company, improve employee recognition across all departments. CoServ used Guusto to... reward milestones, boost engagement, and support real-time recognition from leadership. After implementing Guusto, the Customer Care team saw a 10% increase in quality assurance scores, rising from 85% to 95%. Employees felt more valued, and the platform made recognition easy for both staff and admins. The program fostered a stronger culture of appreciation and improved attendance.
Silverman Mortgage Group
- Financial Services
- Small
Canada
Guusto helped Silverman Mortgage Group make client gifting fast and easy. Before Guusto, the team struggled with slow, manual gift... processes that often delayed or prevented gifts from reaching clients. With Guusto's instant gifting platform, they now send branded, professional gifts quickly from any device. This streamlined approach lets them show appreciation at the right moment and keeps their referral sources engaged. The solution fits their tech-forward mindset and busy schedules.
Food & Beverages Case Studies and Customer Success Stories with Guusto
Pilgrim's
- Food & Beverages
- Very Large
Greeley, USA
Guusto helped Pilgrim's improve employee recognition and save time. Before Guusto, Pilgrim's had a limited rewards program and spent a... lot of time on administration. With Guusto, employees choose their own gift cards from 60,000 merchants. Alignment to core values increased by 40%. Administrative time dropped by 20%. Absenteeism fell by 7%. Pilgrim's rates the program 10 out of 10.
Dustan Woodhouse, Author at Be the Better Broker
- Professional Training & Coaching
- Small
Guusto helps Dustan Woodhouse, author at Be the Better Broker, deliver instant, personalized rewards. He finds Guusto more impressive than... traditional gift cards. The platform lets him send gifts on the spot to clients at Guusto establishments. This customer rewards software supports customer retention and loyalty. It makes client appreciation easy and impactful.
Insurance Case Studies and Customer Success Stories with Guusto
Millennium Insurance
- Insurance
- Medium
Vancouver, Canada
Guusto helped Millennium Insurance boost employee engagement and morale. The company replaced old recognition methods with peer-to-peer shoutouts and digital... gift cards. 88% of employees with gift budgets joined the program. Employee engagement scores and retention improved. Staff now feel more valued and connected, especially remote workers. Instant gift card redemption, like at Starbucks, made rewards easy and fun.
Legal Services Case Studies and Customer Success Stories with Guusto
DLA Piper
- Legal Services
- Very Large
London, UK
DLA Piper used Guusto to save time for their HR team. The platform removed manual tasks like buying gift cards... and handling clerical reporting. This let HR focus more on people and less on paperwork. DLA Piper saw their HR department become more modern and efficient. The team found Guusto easy to use and praised its customer service. The solution was quick to implement and made a big impact for small HR teams.
Guusto helped Edgecombes go paperless and save thousands of dollars. The HR manager, Kaitlyn Malcolm, used Guusto to deliver employee... recognition for clients in the telemarketing industry. The platform made it easy to reach both on-site and remote employees. Guusto's flexible digital rewards replaced physical gift cards and reduced costs. The company now spends less on shipping and more on actual rewards.
Consumer Goods Case Studies and Customer Success Stories with Guusto
The Central Group
- Consumer Goods
- Medium
Mississauga, Canada
Guusto helped The Central Group save 80% of admin time on employee recognition. The company moved from manual gift cards... to an automated, trackable platform. Adoption reached 100%, and HR rated Guusto a perfect 10 out of 10. The platform made it easy to send, track, and budget recognition gifts. Employees felt more valued, and the process became part of the company culture.
Sunquest
- Information Technology And Services
- Medium
Tucson, USA
Guusto helped Sunquest save 50% of admin time in their HR department. Before Guusto, Sunquest used AMEX gift cards for... employee recognition, with no tracking or oversight. This led to inconsistent rewards and low morale. Guusto's platform enabled Sunquest to track, report, and manage recognition programs across departments. Now, Sunquest can monitor budgets and ensure fair, value-aligned rewards for employees.
Wholesale Case Studies and Customer Success Stories with Guusto
Breakthru Beverage
- Wholesale
- Large
New York, USA
Guusto helped Breakthru Beverage boost employee satisfaction with recognition by 13. 9%. The company used Guusto to launch a structured...recognition program for over 7,000 employees. Managers sent monetary rewards, while all staff could give peer-to-peer shoutouts. Manager budget usage hit 50% and peer participation reached 44% in four months. Employees valued the choice of gift cards, making recognition more meaningful and widely used.
