Guusto Overview

Guusto is a free platform that builds employee recognition and customer reward programs with redeemable digital gift cards. It empowers HR, sales, and marketing professionals to create a culture of recognition and drive business growth.

Use Cases

Customers recommend Engagement Management, Loyalty Management, Merchandising, as the business use cases that they have been most satisfied with while using Guusto.

Other use cases:

  • Sales Incentive Management
  • Event Management
  • Customer Feedback Management
  • Sales Review & Feedback
  • Contract Management
  • Contact List Management
  • Advocacy Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Guusto.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

Guusto Use-Cases and Business Priorities: Customer Satisfaction Data

Guusto works with different mediums / channels such as Video. Offline. and Point Of Sale.

Guusto's features include Gamification, Rewards, and Personalization. and Guusto support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Guusto analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Guusto has definitely helped to enhance our overall employee engagement scores when we look at various company metrics...." Peer review by Gina Tsaparas, Director, Corporate HR & Total Rewards, Town Shoes

Peer review evidence (same sources as the product rating summary)

"...Lydia Tay Internal Communications, Employee Engagement and Leadership Development Guusto streamlined the process for us...." Guusto Case Studies
"...Our HR team has a one stop shop for our loyalty rewards program...." Peer review by Adam K., Project Director
"...No more running to the store to buy gift cards, handwriting letters, sourcing merchandise, shipping stuff, or tracking expenses in spreadsheets!..." Guusto for Customer Rewards

Guusto, belong to a category of solutions that help Employee Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Guusto

Top Industries

  • Financial Services
  • Information Technology and Services
  • Retail

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Guusto is popular in Financial Services, Information Technology And Services, and Retail and is widely used by Mid Market, Small Business, and Enterprise.

Guusto Customer wins, Customer success stories, Case studies

How efficiently Does Guusto manage your Engagement Management?

How does Guusto address your Loyalty Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Guusto solved their Employee Experience Management needs. Cuspera uses 313 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Experience Management needs.

 

Designer Shoe Warehouse (DSW) / Town Shoes - Retail - Large

Toronto, Canada

Guusto helped Town Shoes, including DSW Canada, improve employee engagement. The company struggled with a manual, costly recognition program across 182 locations. Guusto's digital platform let distri...ct managers and senior leaders easily send recognition gifts. Employees liked the simple process and choice of gift cards. In less than a year, engagement scores improved based on company metrics.

Dustan Woodhouse, Author at Be the Better Broker - Professional Training & Coaching - Small

Guusto helps Dustan Woodhouse, author at Be the Better Broker, deliver instant, personalized rewards. He finds Guusto more impressive than traditional gift cards. The platform lets him send gifts on ...the spot to clients at Guusto establishments. This customer rewards software supports customer retention and loyalty. It makes client appreciation easy and impactful.

 

CoServ - Utilities - Medium

Corinth, USA

Guusto helped CoServ, an electric cooperative and gas distribution company, improve employee recognition across all departments. CoServ used Guusto to reward milestones, boost engagement, and support... real-time recognition from leadership. After implementing Guusto, the Customer Care team saw a 10% increase in quality assurance scores, rising from 85% to 95%. Employees felt more valued, and the platform made recognition easy for both staff and admins. The program fostered a stronger culture of appreciation and improved attendance.

 

Pilgrim's - Food & Beverages - Very Large

Greeley, USA

Guusto helped Pilgrim's improve employee recognition and save time. Before Guusto, Pilgrim's had a limited rewards program and spent a lot of time on administration. With Guusto, employees choose the...ir own gift cards from 60,000 merchants. Alignment to core values increased by 40%. Administrative time dropped by 20%. Absenteeism fell by 7%. Pilgrim's rates the program 10 out of 10.

 

DLA Piper - Legal Services - Very Large

London, UK

DLA Piper used Guusto to save time for their HR team. The platform removed manual tasks like buying gift cards and handling clerical reporting. This let HR focus more on people and less on paperwork.... DLA Piper saw their HR department become more modern and efficient. The team found Guusto easy to use and praised its customer service. The solution was quick to implement and made a big impact for small HR teams.

 

Silverman Mortgage Group - Financial Services - Small

Canada

Guusto helped Silverman Mortgage Group make client gifting fast and easy. Before Guusto, the team struggled with slow, manual gift processes that often delayed or prevented gifts from reaching client...s. With Guusto's instant gifting platform, they now send branded, professional gifts quickly from any device. This streamlined approach lets them show appreciation at the right moment and keeps their referral sources engaged. The solution fits their tech-forward mindset and busy schedules.

lightning

Peers used Guusto for engagement management and loyalty management

Guusto Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Custom Reports

3.24/5

Read Reviews (20)
Analytics

2.54/5

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Custom Reports

3.24/5

Read Reviews (20)
Analytics

2.54/5

Read Reviews (3)

Software Failure Risk Guidance

?

for Guusto

Overall Risk Meter

Low Medium High

Top Failure Risks for Guusto

Guusto. News

Awards

The Secret Behind Guustos Gold Stevie Award Win

Guusto won a Gold Stevie Award in the Customer Service Transformation category, highlighting its two-year effort to enhance customer experience. The award recognizes Guusto's operational improvements, such as reducing response times from over an hour to under five minutes. This achievement underscores the company's commitment to improving workplace experiences through effective recognition programs.

Partnership

Guusto Introduces Technology Solutions Partnership with UKG - PRWeb

Guusto partners with UKG to offer new technology solutions.

Guusto. Profile

Company Name

Guusto.

Company Website

https://guusto.com/

HQ Location

1155 W Pender St, Unit 301, Vancouver, British Columbia V6E 2P4, CA

Employees

11-50

Social

Financials

PRIVATE