Real-World Case Studies and Customer Success Stories with govMeetings

Engagement Cloud helped the Oregon Department of Corrections modernize communications. The agency replaced outdated methods with targeted email, SMS, and... public-facing pages. They achieved an 80% engagement rate for email and SMS, and 95% for internal staff. Over 1,300 people visited their Wildfire Response page. Staff and the public now get timely, accurate updates, building trust and transparency.
Show More..

Service Cloud helped the City of West Palm Beach modernize its website. The city saw 1.3 million active users in... one year and a 94.8 quality assurance score. ADA compliance improved, with 20% of PDFs archived. Email subscribers grew by 10% year over year. Staff now update emergency info quickly and residents access services more easily.
Show More..

Granicus Service Cloud helped Franklin County, OH consolidate 25 agency websites into one unified, resident-focused site. The new platform improved... navigation and user experience, leading to over 93,000 visitors and 250 feedback responses in the first month. The project focused on human-centered design and transparency, boosting public trust and making services easier to find. The county now uses analytics and feedback to keep improving digital government services.
Show More..

Granicus Peak agenda management helped the Town of Parachute, Colorado, modernize its meeting preparation. The town had only one clerk... handling all agenda and meeting materials. The solution made the process digital, saving time and reducing stress. Parachute saw an 80% reduction in agenda prep time. The town also saved 2,000 pages of paper per meeting. The new system made it easy for residents to access materials online.
Show More..

The Granicus Civic Engagement Platform helped the City of Olathe, Kansas, modernize its government operations. The city aimed to improve... digital service delivery and resident experience. With Granicus, Olathe increased total subscribers from 2,167 to over 60,000 in 2017. Website traffic for agendas doubled, and direct site users increased by 12%. The platform made the city more transparent and efficient for both residents and staff.
Show More..

Granicus Operations Cloud helped Pinellas County, FL automate its meetings and agenda process. The county faced slow approvals and paper-heavy... workflows. With Granicus, they cut agenda item approval time by 75%. They eliminated all paper use for meetings. Staff no longer needed overtime to prepare for bimonthly meetings. The new system made serving the community faster and easier.
Show More..

govDelivery helped Vandenberg Space Force Base connect with over 4,000 service members and their families. The base used govDelivery to... promote events and boost community engagement. They saw a 3x growth in their subscriber list in the first year. Event attendance increased by 50% to 500%. Six months after starting, the base earned an innovation award. Social media followers grew by 5,000 using drip campaigns.
Show More..

Service Cloud by Granicus helped the City of Aurora, Illinois, improve digital engagement with residents. Before, Aurora used social media... and static web pages to connect with citizens. With Service Cloud, Aurora increased survey responses to 800, reached 1.3k views for an alderman’s web page in one month, and grew newsletter subscribers to 70,000 with a 40% open rate. The city now gets more feedback and keeps residents better informed and involved.
Show More..

Seattle used govDelivery to improve digital communication with residents. The city wanted to reach more people while protecting privacy. They... replaced marketing tools with govDelivery to fit strict privacy policies. Now, nearly 450,000 people subscribe to city updates. Subscriber numbers grew by 137% in five years. Over 200 content creators share information on more than 530 topics.
Show More..

Granicus Host Compliance helped West Manatee Fire & Rescue cut vacation rental fires by 67% in three years. The district used... AI-powered short-term rental technology to find unregistered rentals and boost safety. They identified over 120% more vacation rentals and collected $3 million in new annual tax revenue. The new funds let them hire nine more inspectors and firefighters. The solution improved public safety and increased revenue for the district.
Show More..

GovQA helped Polk County, Iowa automate public records requests. Before, the county used paper for all requests, making tracking and... timely responses hard. With GovQA, all documents and communications are in one system with audit trails. The county serves 498,817 people and went live in 116 days. GovQA improved transparency and efficiency for this large, decentralized government.
Show More..

GovQA helped the Volusia County Sheriff’s Office move public records online during the Covid-19 pandemic. The office now processes 1,500... requests per month and 30 body worn camera video requests monthly. GovQA software made BWC video request processing six times faster and removed DVD handling. The office recouped $1,500 in unpaid invoices and eliminated DVD material costs. Staff never fall behind on collections now.
Show More..

Granicus helped Franklin County, OH, upgrade its digital government experience. The county replaced an aging CMS and unified 25 separate... websites from 14 agencies into one site. In the first month, the new site had over 93,000 visitors and received 250 feedback responses. This digital transformation improved resident engagement and streamlined access to government services. The project focused on creating a resident-focused, unified online presence.
Show More..

Granicus Operations Cloud helped Orange County Sanitation District cut agenda preparation time by 87%, reducing it to 90 minutes. Public records request... processing time dropped by 92%, with standard requests now fulfilled in under 10 minutes. The district saved over 35 days annually on video streaming and meeting management. These improvements increased efficiency, ensured compliance, and enhanced public engagement. The digital transformation freed up staff for higher-impact work and improved transparency.
Show More..

Oregon Department of Environmental Quality used Granicus to modernize its public records request system. The old process was slow and... manual, with staff copying requests and using email and FTP for sharing files. Granicus helped automate and centralize the workflow. This made it easier for staff to manage requests and improved service to the public. The agency now responds faster and with more consistency.
Show More..

Ada County Highway District used Granicus Government Experience Cloud to improve community engagement. They replaced disconnected survey tools with integrated... digital solutions like govDelivery, EngagementHQ, and govAccess. This helped them launch the ACHD Engage site and modernize their web presence. As a result, they achieved a 75.6% engagement rate, 52% subscriber growth, nearly 160,000 website visits, and 2,300 page views for their Five-Year Work Plan.
Show More..

GovQA helped the Oregon Department of Environmental Quality modernize its public records request system. The agency replaced manual steps and... decentralized processes with automated workflows and centralized documentation. GovQA enabled online payments, improved reporting, and easier document sharing. The platform reduced manual work and improved service for both staff and the public. Oregon DEQ now handles about 5,000 requests per year more efficiently.
Show More..

Granicus Permitting & Licensing Enhanced helped the City of Lynnwood move from paper-based permitting to a fully online process. The city cut... average permit processing time by about 40%, from 83 days to just 7 days. In the first year, they processed 5,140 permits online and reduced daily walk-in traffic by 85%. Staff and citizens now enjoy faster service, better transparency, and fewer in-person visits. The city built custom workflows and improved reporting with the new SaaS platform.
Show More..

Granicus Fully-Managed Video helped Idaho Falls make public meetings more accessible. The city used searchable transcripts, closed captioning, and Spanish... translation to improve transparency. Meeting minutes now take less than 25 minutes to prepare, down from days. Staff cleared two years of backlogged records and keep 100% of minutes up to date. Residents trust the process more and can easily access meeting videos and transcripts.
Show More..

Granicus Operations Cloud helped the City of Doral cut agenda preparation time in half. The city clerk's three-person team now... handles 400 public records requests per month with ease. Agenda LE and Records Request Management streamlined workflows and reduced email volume. Doral saves 30,000 pages of paper monthly by moving to digital agendas. Staff and residents find the system easy to use and more accessible.
Show More..

Granicus Short-term Rentals helped the City of Berkeley reach 95% listing compliance and collect $1. 38 million in tax revenue....The city faced a housing shortage and rising short-term rental violations. With automated monitoring and outreach, Berkeley saved staff time and improved enforcement. The platform enabled an 86% conversion rate from over 5,000 letters sent. Berkeley converted 435 properties to long-term rentals, supporting affordable housing.
Show More..

Granicus Short-term Rentals (Host Compliance) helped West Manatee Fire and Rescue cut vacation rental fires by 67% in three years. The AI-powered solution... identified over 120% more vacation rentals, boosting compliance and safety. WMFR collected $3 million in new annual tax revenue and hired nine new inspectors and firefighters. The district saw zero pediatric drownings in STRs in the past year. Granicus enabled a proactive, data-driven approach to public safety and revenue collection.
Show More..

Granicus' Records Request Management (GovQA) helped the County of Maui handle a surge of public records requests after historic wildfires. The county launched... the solution in one month, enabling 21 departments to manage about 500 requests per year. GovQA automated tracking, redactions, and templated responses, saving time and increasing transparency. Staff found it easier to process requests and communicate with the public, moving away from inefficient spreadsheets.
Show More..

Granicus Government Experience Agent (GXA) helped the Unified Government of Wyandotte County and Kansas City manage 310,000 annual calls and support over 30 languages. The AI-powered solution... improved operational efficiency by handling routine inquiries, freeing staff for complex issues. GXA integrated with Service Cloud, offering 24/7 multilingual support and consistent, accurate information. Early results show staff excitement and anticipated cost savings from reduced call volume. The scalable model sets the stage for expansion to more departments.
Show More..

OpenCities and OpenForms helped Kalamazoo, MI modernize its website. The city saw a 10% increase in new users and created... nearly 100 detailed service pages. Online forms received over 4,300 responses. Pages per session dropped by 48%, showing users found information faster. The new site improved usability and made updates easier for staff.
Show More..

Operations Cloud from Granicus helped Orange County Sanitation District cut agenda preparation time by 87%. Public records request processing time... dropped by 92%. Staff saved over 35 days each year on meeting management. The solution improved compliance and made public records easier to access. Residents now join meetings online and get information faster. OC San uses digital forms and e-notifications to boost efficiency.
Show More..

govMeetings Swagit helped Pinal County, AZ save $100,000 by outsourcing video production. The county streams and records public meetings to... increase transparency. Meeting videos are posted within 24 hours of adjournment. Staff save time and resources while meeting resident demands. Swagit provides flexible support for emergency meetings.
Show More..

Granicus helped the city of Cranbrook improve customer service with its govService OneView platform. The city replaced a manual 311... process with a mobile app, Cranbrook 311, for real-time resident engagement. Service request resolution time improved by 36%. Managers gained back over 3 hours a day. About 20% of requests now come from mobile devices, with 2,000 requests per year. The city saw better resource allocation and internal efficiency.
Show More..

OpenCities from Granicus helped the City of Grand Prairie, Texas, rebuild its website for better mobile efficiency. The old site... frustrated residents and staff with hard navigation and manual PDF processes. After the new site launched, calls to the city switchboard dropped sharply. Residents found information faster, and staff saved time. The city improved digital service delivery and communication with its community.
Show More..

OpenCities by Granicus helped the City of Grand Rapids move 257+ services online. The city saw 50% of payments made... online and a 79% drop in walk-ins. Over 1,000 new online submissions came in just weeks after launch. Residents can now complete transactions anytime, on any device. Staff spend less time on calls and more on service.
Show More..

Granicus Fully-Managed Video helped Idaho Falls make public meetings more accessible and transparent. The city used searchable transcripts, closed captioning,... and Spanish translation to reach more residents. Preparing meeting minutes now takes less than 25 minutes, down from days. The solution reduced staff stress and made it easier for residents to find and understand meeting information. Idaho Falls built greater trust and participation with on-demand video and transcripts.
Show More..

Service Cloud helped a government agency modernize digital service delivery. The agency saw 98% fewer walk-ins and moved 50% of... payments online. Service request resolutions became 36% faster. Citizen satisfaction increased by 70%. The solution improved efficiency and made services easier for residents to access.
Show More..

Granicus GovQA helped Maui County, Hawaii manage a surge in public records requests after historic wildfires. The county replaced inefficient... spreadsheets with an automated online portal. GovQA enabled 21 departments to track, process, and respond to about 500 requests per year. Automation and redaction tools saved time and improved transparency. The new system made it easier for staff to handle high volumes and for the public to access records.
Show More..

Granicus Experience Group helped Morrisville, NC refresh its website. The town wanted to improve search results and user experience for... residents. GXG provided technical help to fix search issues and add missing keywords. Morrisville established formal web processes and standardized the look of its top 20 pages. The new site delivers more accurate search results and a better customer experience.
Show More..

Granicus Government Experience Agent (GXA) helped the Unified Government of Wyandotte County and Kansas City handle 310,000 calls per year. Only 20% of... calls were managed by the five-person 311 call center, with the rest routed to other departments. The Treasury Department received 70,000 calls annually, requiring 3.5 staff positions for routine questions. GXA enabled AI-powered service, supporting over 30 languages and improving efficiency and citizen experience.
Show More..

SmartGov helped the City of Valley, Nebraska, move permitting and inspections online. The city faced slow, manual processes and lots... of paperwork. With SmartGov, they now process 700 permits online each year. Staff save 10 hours every week. They get 300 fewer phone calls each year. The city finds 6 times more code violations. Contractors and homebuyers are happier with faster, easier service.
Show More..

SmartGov helped the City of Longwood, Florida, improve its building permitting and services department. The city faced challenges with manual... processes and outdated software as its population grew. SmartGov replaced the old system, making it easier for staff and customers to manage permits. The new platform allowed for digital plan reviews and better compliance. Staff found SmartGov user-friendly and efficient.
Show More..

SmartGov helped Perry Township, OH, improve its building permitting and inspection process. The township had trouble keeping up with permit... requests using paper-based methods. Staff spent too much time searching for documents and tasks were often lost. After switching to SmartGov, the process became smoother and more efficient. Staff found the support team attentive and responsive, making the transition easy.
Show More..

SmartGov helped Mount Vernon, WA, improve permitting and operations. Before SmartGov, the city used spreadsheets and emails, which caused delays... and confusion. There was no central place for information or a clear work order process. After using SmartGov, staff could find all permit data in one place. This made it easier to handle customer complaints and improved workflow efficiency.
Show More..

Granicus Government Experience Cloud helped the City of Dunedin, Florida, modernize its digital presence and communications. The city used Service... Cloud to combine web, forms, workflow, and engagement tools. Dunedin achieved 11,000 subscribers, 50% open rates on newsletters, and a 76% engagement rate. The city gained over 100 new subscribers per month in 2024. Residents and businesses now rely on 'The Dunedin News' as their top information source.
Show More..

King County Elections used govDelivery and Granicus Experience Group to send targeted mail-in ballot alerts. The goal was to increase... transparency and voter participation. Over 80% of voters who opted in were able to cure their ballots before the deadline. Opt-in voters saw a 67% higher cure rate and 91% greater turnout in a special election. Alerts were sent in five languages, soon expanding to seven.
Show More..

Granicus helped the City of Hartford, CT, go fully digital with its City Hall. The city launched a new website... with over 100 online forms, converting many PDFs to digital services. They now have over 200 forms and more than 24,000 online submissions. Granicus's public records request software made the process faster and easier for residents. The new digital platform improved access and engagement for the Hartford community.
Show More..

Granicus Civic Engagement Platform helped the City of Olathe, Kansas modernize its government services. The city improved its website with... govAccess and enhanced communication using govDelivery. Agenda management became easier with govMeetings Legistar. Residents now find information faster, with average search time down to under 2 minutes. Subscribers grew from 2,167 to over 60,000. Traffic to agenda pages doubled. The city continues to add new digital services for residents.
Show More..

Granicus helped the city of Arlington, Texas, modernize its website with a resident-first approach. The city wanted a user-friendly, data-driven... site that was easy to navigate. Granicus delivered a new website with 74 forms, 52% fewer webpages, and a 40% improvement in finding key content. The project finished in 9 months. Residents now find information faster and the site is easier to manage.
Show More..

Granicus' govDelivery helped Oklahoma Health Care Authority modernize Medicaid with a managed care model. OHCA used SMS and email to... educate over 560,000 members about new health and dental plan choices. The campaign led to a 135% average increase in daily enrollments and a 20% active plan selection rate. OHCA sent 558,000 SMS messages and saw a 6% increase in email open rates. The effort exceeded national benchmarks and set a new standard for Medicaid outreach.
Show More..

Granicus helped the Virginia Department of Motor Vehicles modernize its communication system. The DMV replaced its old notification system with... Granicus’ API-based platform for email and SMS. This allowed secure, targeted notifications and faster message delivery. The DMV sent 5,433 license renewal emails and created 3 custom short codes using AWS. They saw a 70% reduction in standard wait time for short code setup. Staff and residents now experience better reliability and efficiency.
Show More..

Operations Cloud helped the City of Doral cut agenda preparation time in half. A three-person team now prepares agendas twice... as fast. They save 30,000 pages of paper each month. The city handles 400 public records requests monthly. Granicus solutions improved transparency and user experience for residents.
Show More..

Granicus Fully-Managed Video helped Idaho Falls keep 100% of meeting minutes up to date. The city summarized 4-hour meetings into... 2-3 minute recaps. Staff cleared two years of backlogged records. The solution made public meetings easy to access for all 68,000 residents. Leaders say it builds trust and lets everyone take part in local government.
Show More..

Granicus helped Coos Bay, Oregon, transform its community engagement. The city launched a new website, meetings management, and email marketing... using the Granicus Government Experience Cloud. In the first seven months, Coos Bay saw an 89% increase in subscribers. The city achieved a 65% engagement rate and a 35% open rate, both above local government benchmarks. City staff also reported improved efficiency with the new digital solutions.
Show More..

Granicus GovQA helped the County of Maui manage a surge of public records requests after historic wildfires. The county faced... a flood of media inquiries and needed a better way to track and respond. They launched the new online records request management system in just one month. Now, 21 departments use the solution to handle about 500 requests per year. The system improved transparency and saved staff time.
Show More..

Records Request Management (GovQA) helped Capistrano Unified School District save 25% of time on public records and subpoena requests. A one-person HR... team managed over 300 requests per year using a centralized, cloud-based platform. The solution replaced scattered spreadsheets and manual redactions with automated workflows and secure document handling. Collaboration improved across HR, legal, and risk management teams. Automated reporting and customizable dashboards made weekly updates easy and reduced paper usage.
Show More..

Granicus Fully-Managed Video helped Victor Valley Union High School District cut meeting prep time in half. The district upgraded from... a single webcam to a four-camera setup, improving video quality and accessibility. Staff now spend less time on technical tasks, thanks to video indexing and transcripts. Closed captions in English and Spanish make meetings more inclusive. The new system delivers professional broadcasts and boosts community engagement.
Show More..

Granicus Fully-Managed Video helped Victor Valley Union High School District cut board meeting minutes and certifications time in half. The district serves... over 11,000 students and upgraded from a single webcam to a four-camera setup. Staff no longer spend time troubleshooting livestream tech. The new system lets them focus on serving the community and delivering professional broadcasts.
Show More..

Granicus Records Request Management helped Capistrano Unified School District cut workload by 25%. The district managed over 300 public records... requests yearly with just one person. Before, they used scattered spreadsheets and manual redactions. The new cloud-based platform centralized all requests, improved collaboration, and automated reporting. The solution reduced paper use, sped up response times, and made onboarding easier for new staff.
Show More..

Granicus Fully-Managed Video helped Victor Valley Union High School District cut board meeting minutes and certifications time in half. The district serves... over 11,000 students and upgraded from a single webcam to a four-camera setup. Staff no longer spend time troubleshooting livestream tech. The new system lets them focus on serving the community. Board meetings now have professional-quality broadcasts.
Show More..

Records Request Management (GovQA) helped Capistrano Unified School District handle over 300 public records requests each year. Before, a single... staff member managed requests with scattered spreadsheets and manual redactions. The new system put all requests in one place. This saved 25% of the team's time and improved productivity. The district now works faster and with less stress.
Show More..

Host Compliance by Granicus helped Purgatory Resort manage short-term rental (STR) tracking and monitoring. The resort needed a way to... identify STR properties and collect fees as the area grew. Host Compliance enabled them to identify 600 STRs and support 1,200 homeowners. They collected $320,000 for community programs and achieved a 99% STR compliance rate. This solution improved revenue collection and guest experience.
Show More..

Gainesville, FL used Granicus digital solutions OpenCities and OpenForms to improve its website. The city wanted a more user-friendly, mobile... responsive, and accessible site. They focused on a people-centered design and used data and feedback to guide changes. As a result, website traffic increased by 30%, mobile traffic rose by 12%, and 73% of users said they could find information easily. Gainesville won the 2023 Granicus Digital Government Website of the Year and People’s Choice Awards.
Show More..

Granicus Government Experience Cloud helped Coos Bay, Oregon improve its website, meetings management, and email marketing. The city wanted to... better serve and engage its community. Granicus provided a consultative and collaborative solution. Coos Bay saw 89% subscriber growth in 7 months. The city achieved a 65% engagement rate and a 35% open rate, both above benchmarks. The project went from start to full launch in 8 months.
Show More..

Granicus helped the City of Hartford, CT take their City Hall completely digital. The city wanted to improve how it... served and engaged residents. They redesigned their website with Granicus, focusing on user needs and digital access. The new site launched with over 100 online forms, converting many from PDFs. Residents submitted 24,000 online forms, increasing access to digital services.
Show More..

Manchester, CT used EngagementHQ, OpenCities, and OpenForms to improve digital engagement. The town wanted to connect better with residents and... move away from print communication. They moved 70% of services online. The website bounce rate dropped by 30%. Time to find information on the website was cut by 50%. Engagement response for public programs increased 100 times.
Show More..

Granicus Experience Group (GXG) helped the National Center for PTSD grow its digital audience. The Center wanted to reach more... people affected by trauma and PTSD. With GXG's outreach tools, subscribers increased from 100,000 to 375,000 in two years. 71% of subscribers were new since Spring 2019. Pledge support during PTSD awareness month rose by 400%. The Center connected more people to PTSD resources and support.
Show More..

Granicus helped the Municipality of Leamington launch a new on-demand transit system called LTGO. The old bus service was underused... and needed a change. Leamington used public input to design a system that people wanted. The new service started in May 2022 with more stops and longer hours. Riders can book trips by app, website, or phone. The new system is easier to use and covers more of the town.
Show More..

Granicus Operations Cloud helped the City of Doral, Florida, cut agenda preparation time in half. The city now saves 30,000... pages of paper each month by switching to digital agendas. A three-person team manages 400 public records requests monthly with improved efficiency. The solution streamlined workflows, reduced internal emails, and made records more accessible. Staff and residents benefit from easier access to agendas, videos, and legislative history.
Show More..

Granicus Government Experience Agent (GXA) helped the Unified Government of Wyandotte County and Kansas City, Kansas, handle over 310,000 calls per year in more than 30 languages. The county used... GXA to provide 24/7 multilingual support and answer routine questions, improving operational efficiency. Staff were trained to manage content and ensure accurate, reliable answers. GXA integrated with Service Cloud, reducing staff workload and supporting after-hours service. The solution delivered consistent information and improved citizen experience.
Show More..

SmartGov helped Valley, Nebraska, digitize permitting and inspections. The city now saves 10 hours each week and processes about 700... permits online every year. Staff handle 300 fewer phone calls annually. The system improved compliance and made contractors happier. Valley's team can now focus on more important work and support the growing housing market.
Show More..

Granicus Host Compliance helped the City of Berkeley address short-term rental violations and affordable housing shortages. The city achieved 95%... listing compliance and collected $1.38 million in tax revenue. Host Compliance automated monitoring of major listing sites, saving staff time and increasing efficiency. Berkeley converted 435 properties to long-term rentals and reached an 86% conversion rate on 5,000+ outreach letters. The solution supported community concerns and streamlined enforcement.
Show More..

Engagement Cloud helped Oregon Department of Corrections modernize its communication. The agency improved outreach to employees, legislators, media, and visitors.... They achieved an 80% engagement rate for email and SMS and a 95% rate for internal staff. Over 1,300 people visited their Wildfire Response project page. In six months, they sent 75 SMS alerts. This built trust and transparency with stakeholders.
Show More..

Granicus helped Franklin County, OH move from an on-premises permitting system to a cloud-based solution. The new system gave 1.3... million people access to a self-service customer portal. The county doubled the number of permits processed while improving efficiency and citizen satisfaction. They also implemented 11 new automated reports. The solution improved backup, recovery, and data access for government permitting processes.
Show More..

Permitting & Licensing Enhanced (SmartGov) by Granicus helped the City of Lynnwood, Washington, move from paper-based permitting to a fully online process. The city saw... a 40% reduction in average permit processing time. In the first year, 5,140 permits were submitted online. Daily walk-in traffic dropped by 85%. Staff and residents now enjoy faster service and better transparency.
Show More..

Granicus helped the city of Arlington, Texas, transform its website with a resident-first approach. The project cut webpages by 52%,... from 1,953 to 936, and created 74 new forms. Findability of key content improved by 40%. The implementation finished in just nine months. The new site is more user-friendly and easier to manage, with strong results for both staff and residents.
Show More..