govMeetings: Reviews, Testimonials and Expert Opinions

Granicus Fully-Managed Video helped Victor Valley Union High School District cut board meeting minutes and certifications time in half. The district serves over 11,000 students and upgraded from a si...ngle webcam to a four-camera setup. Staff no longer spend time troubleshooting livestream tech. The new system lets them focus on serving the community. Board meetings now have professional-quality broadcasts.
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Granicus Government Experience Agent (GXA) helped the Unified Government of Wyandotte County and Kansas City handle 310,000 calls per year. Only 20% of calls were managed by the five-person 311 call ...center, with the rest routed to other departments. The Treasury Department received 70,000 calls annually, requiring 3.5 staff positions for routine questions. GXA enabled AI-powered service, supporting over 30 languages and improving efficiency and citizen experience.
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Granicus Experience Group helped Morrisville, NC refresh its website. The town wanted to improve search results and user experience for residents. GXG provided technical help to fix search issues and... add missing keywords. Morrisville established formal web processes and standardized the look of its top 20 pages. The new site delivers more accurate search results and a better customer experience.
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Granicus GovQA helped Maui County, Hawaii manage a surge in public records requests after historic wildfires. The county replaced inefficient spreadsheets with an automated online portal. GovQA enabl...ed 21 departments to track, process, and respond to about 500 requests per year. Automation and redaction tools saved time and improved transparency. The new system made it easier for staff to handle high volumes and for the public to access records.
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OpenCities and OpenForms helped Kalamazoo, MI modernize its website. The city saw a 10% increase in new users and created nearly 100 detailed service pages. Online forms received over 4,300 responses.... Pages per session dropped by 48%, showing users found information faster. The new site improved usability and made updates easier for staff.
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Granicus Fully-Managed Video helped Idaho Falls make public meetings more accessible and transparent. The city used searchable transcripts, closed captioning, and Spanish translation to reach more re...sidents. Preparing meeting minutes now takes less than 25 minutes, down from days. The solution reduced staff stress and made it easier for residents to find and understand meeting information. Idaho Falls built greater trust and participation with on-demand video and transcripts.
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