Consumer Services Case Studies and Customer Success Stories with GoCo by Telus
Matthew, from Brantford, ON
- Consumer Services
- Small
TELUS SmartHome Security flood sensor alerted Matthew during heavy rain. He called his wife, who found water entering their newly... finished basement. They used carpet steamers and dehumidifiers to dry the area. The quick response prevented major water damage and avoided an insurance claim. TELUS Security helped protect their home investment.
Catherine, from St. Leonard, QC
- Consumer Services
- Small
TELUS SmartHome Security photoelectric smoke detectors alerted Catherine three times in two months, each time before her mom was harmed. The system's fast... response, with calls from the monitoring centre within 45 seconds, let Catherine act quickly. Other features like smart locks and video doorbells made her mom feel safe. Only the TELUS detectors worked during real emergencies, while existing ionization detectors failed. Catherine says the system likely saved her mom’s life.
Cambie Surgery Centre
- Hospital & Health Care
- Medium
TELUS Fully Managed helped Cambie Surgery Centre upgrade its IT infrastructure and boost cybersecurity. The healthcare facility moved to cloud-based... solutions, improved firewalls, and added multi-factor authentication. These changes streamlined operations and protected sensitive data. Cambie now benefits from a more robust, secure, and efficient technology environment. The partnership allows staff to focus on patient care while TELUS manages IT needs.
Canadian firms Telus, NQX to scale up PHL operations
Telus Corp. is expanding its AI-related services and healthcare operations in the Philippines, aligning with the country's shift to knowledge-intensive... services. This expansion supports workforce development and digital services, employing over 24,000 Filipinos. The move was discussed with Philippine officials during a recent visit to Canada.
Telus Cancels New Prepaid Plan Activations as of July 1 ...
Telus will stop new prepaid plan activations from July 1, 2026, directing new customers to Koodo Mobile, which operates on the same network. Existing Telus Prepaid... customers can continue their service until their plan expires, but must switch to Koodo to maintain service and keep their phone numbers.
TELUS Digital to Showcase AI-Powered Customer Experience ...
Fairfax, USA
TELUS Digital and Custom Ink will present a case study at Customer Contact Week 2026, showcasing their partnership in improving outsourced sales performance. The session will... highlight strategies like cultural fit evaluation and TNPS-driven feedback to enhance new-hire ramp times. TELUS Digital's AI-powered CX solutions, including Fuel iX Agent Trainer and Agent Assist, will also be demonstrated.
TELUS brings Optik TV to Montreal and Quebec City areas: Expanded service, bundling options and entertainment flexibility – Company Announcement - FT.com
Telus has expanded its Optik TV service to Montreal and Quebec City, offering over 300 TV channels and popular streaming platforms. Customers can customize... their entertainment packages and benefit from exclusive bundling options with Telus PureFibre Internet, enhancing their connected experience.
TU Press Release: TELUS brings Optik TV to Montreal and Quebec Ci...
TELUS has expanded its Optik TV service to Montreal and Quebec City, offering over 300 TV channels and popular streaming platforms. Customers can customize... their entertainment lineup and benefit from exclusive bundling options with TELUS PureFibre Internet, enhancing their connected experience.
Albion and Tecnotree Partner to Deliver Next-Generation VAS Platform for TELUS in North America
TELUS has partnered with Albion and Tecnotree to deploy a next-generation Value-Added Services (VAS) platform in North America. This collaboration aims... to modernize TELUS' service capabilities, starting with a voicemail application, enhancing customer experience, and ensuring scalable service delivery. Albion will provide managed services, while Tecnotree's platform supports TELUS' digital service needs.
