GoCo by Telus Overview

Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.

Use Cases

Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.

Other use cases:

  • Rating And Review Management
  • Engagement Management
  • Collaboration
  • Communication Management
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data

GoCo by Telus works with different mediums / channels such as Phone Calls.

GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.

Reviews

"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Cloud call center solution that brings the power of the cloud, UCC and control to multi-channel contact centers...." CC-One Contact Center Solution
"...Faster resolution, personalized service and enhanced customer experience improve satisfaction and loyalty. ..." CC-One Contact Center Solution
"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review

Popular Business Setting

for GoCo by Telus

Top Industries

  • Construction

Popular in

  • Small Business

GoCo by Telus is popular in Construction, and is widely used by Small Business,

GoCo by Telus Customer wins, Customer success stories, Case studies

What benefits does GoCo by Telus offer for Helpdesk Management?

What solutions does GoCo by Telus provide for Measuring Customer Satisfaction?

What benefits does GoCo by Telus offer for Engagement Management?

 

Koodo - Telecommunications - Large

Telus texting Pixel 10 Pro deal with $60/100GB plan to some Koodo customers

Vancouver, Canada

Telus is offering Koodo customers a special deal to switch to Telus, featuring a Pixel 10 Pro for $5/month with a $60/100GB plan. This offer includes Telus' Bring-it-Back program and additional benef...its like a five-year price lock and Telus Rewards. The plan provides significant savings compared to standard Telus offerings, aiming to attract Koodo users to Telus services.

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Canadian firms Telus, NQX to scale up PHL operations

Telus Corp. is expanding its AI-related services and healthcare operations in the Philippines, aligning with the country's shift to knowledge-intensive services. This expansion supports workforce dev...elopment and digital services, employing over 24,000 Filipinos. The move was discussed with Philippine officials during a recent visit to Canada.

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Koodo Mobile

Telus Cancels New Prepaid Plan Activations as of July 1 ...

Telus will stop new prepaid plan activations from July 1, 2026, directing new customers to Koodo Mobile, which operates on the same network. Existing Telus Prepaid customers can continue their servic...e until their plan expires, but must switch to Koodo to maintain service and keep their phone numbers.

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Cambie Surgery Centre - Hospital & Health Care - Medium

TELUS Fully Managed helped Cambie Surgery Centre upgrade its IT infrastructure and boost cybersecurity. The healthcare facility moved to cloud-based solutions, improved firewalls, and added multi-fac...tor authentication. These changes streamlined operations and protected sensitive data. Cambie now benefits from a more robust, secure, and efficient technology environment. The partnership allows staff to focus on patient care while TELUS manages IT needs.

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Matthew, from Brantford, ON - Consumer Services - Small

TELUS SmartHome Security flood sensor alerted Matthew during heavy rain. He called his wife, who found water entering their newly finished basement. They used carpet steamers and dehumidifiers to dry... the area. The quick response prevented major water damage and avoided an insurance claim. TELUS Security helped protect their home investment.

Read more →

Catherine, from St. Leonard, QC - Consumer Services - Small

TELUS SmartHome Security photoelectric smoke detectors alerted Catherine three times in two months, each time before her mom was harmed. The system's fast response, with calls from the monitoring cen...tre within 45 seconds, let Catherine act quickly. Other features like smart locks and video doorbells made her mom feel safe. Only the TELUS detectors worked during real emergencies, while existing ionization detectors failed. Catherine says the system likely saved her mom’s life.

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GoCo by Telus Competitors

GoCo by Telus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (8)
Analytics

4.61/5 ★

Read Reviews (12)
Custom Reports

4.56/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (8)
Analytics

4.61/5 ★

Read Reviews (12)
Custom Reports

4.56/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for GoCo by Telus

Top Failure Risks for GoCo by Telus

TELUS Corporation News

Partnership

Rogers, Telus and Bell Back Ottawa’s Plan for a New Canadian Internet Network

Telus, along with Rogers and Bell, supports Ottawa's plan to develop a new Canadian internet network. This initiative aims to enhance national data control and reduce reliance on foreign infrastructure. The project involves collaboration with the federal government and industry partners, focusing on building a high-capacity broadband network across Canada.

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Awards

TELUS Digital Named a Leader in the 2026 NelsonHall NEAT Evaluation for AI Enablement Services

TELUS Digital has been recognized as a Leader in the 2026 NelsonHall NEAT Evaluation for AI Enablement Services, highlighting its strengths in AI training and data annotation. The report emphasizes TELUS Digital's capabilities in physical AI, robotics, and its robust AI training infrastructure, positioning it as a key player in AI model development and deployment.

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Product

TELUS unveils new TELUS Wise Digital Content Safety Seal to help parents identify trusted children's programming - AOL.com

TELUS launched the TELUS Wise Digital Content Safety Seal to certify Canadian children's programming that meets strict safety standards. This initiative integrates TELUS Wise, STORYHIVE, and TELUS Digital's expertise in digital literacy and content moderation. The Seal ensures safe, educational, and culturally diverse content for children, available on TELUS STORYHIVE Kids TV and other platforms.

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Executive

TELUS consolidates telecom businesses to drive sustainable growth

TELUS announced significant executive leadership changes as part of a strategic reorganization to enhance customer service and operational efficiency. David Fuller rejoins as EVP and Group President of TELUS Communications, while Navin Arora takes on the role of EVP and Group President of Global Platform Businesses. Zainul Mawji will transition from the company after 25 years of service.

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TELUS Corporation Profile

Company Name

TELUS Corporation

Company Website

//telus.com

HQ Location

Tampa, FL

Employees

251-500

Social

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Financials

PRIVATE