GoCo by Telus Overview
Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.
Use Cases
Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.
GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data
GoCo by Telus works with different mediums / channels such as Phone Calls.
GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.
Reviews
"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review
Popular Business Setting
for GoCo by Telus
Top Industries
- Construction
Popular in
- Small Business
GoCo by Telus is popular in Construction, and is widely used by Small Business,
Comprehensive Insights on GoCo by Telus Use Cases
What solutions does GoCo by Telus provide for Helpdesk Management?
What Are the key features of GoCo by Telus for Measuring Customer Satisfaction?
What Are the key features of GoCo by Telus for Engagement Management?
Case Studies
CASE STUDY MH
CASE STUDY Cambie Surgery Centre
CASE STUDY Catherine
GoCo by Telus Competitors
GoCo by Telus Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
Software Failure Risk Guidance
?for GoCo by Telus
Top Failure Risks for GoCo by Telus
TELUS Corporation News
TELUS Digital Named a Leader in Everest Group Customer Experience Management (CXM) PEAK Matrix Assessment
TELUS Digital has been recognized as a Leader in the Everest Group Customer Experience Management (CXM) PEAK Matrix Assessment for the seventh consecutive year. The report highlights TELUS Digital's leadership in end-to-end CX transformation, supported by its proprietary Fuel iXTM AI platform and Agentic AI Accelerator program. The company is noted for its global talent and diversified service portfolio, enhancing customer experiences across 30 countries.
TELUS Delivers Industry-Leading Email Security with 99.2% Phishing Protection Rate
TELUS launched the Email Protection Service Advanced, offering a 99.7% phishing protection rate. Powered by Check Point's Harmony technology, it provides real-time scanning and zero-day threat protection for email and collaboration platforms like Microsoft 365 and Slack. This cloud-native solution integrates seamlessly with existing security infrastructure, enhancing cybersecurity for Canadian businesses.
TELUS Digital Launches Fuel iX Fortify for Automated Red-Teaming
TELUS Digital launched Fuel iX Fortify, an automated red-teaming application for AI systems. It helps enterprises identify vulnerabilities in generative AI by simulating real-world attacks. The tool is designed for both technical and non-technical users, offering features like actionable reporting and seamless integration. A Canadian health authority reduced testing time by 97% using Fortify for its chatbot.
Telus Drives Growth with Google Chrome Enterprise Partnership
Telus has formed a 10-year strategic partnership with Google Chrome Enterprise to enhance productivity and security. This collaboration focuses on digital transformation, enabling Telus to migrate legacy systems to the cloud, integrate AI for efficiency, and reduce IT support tickets by 30%. The partnership aims to position Telus as a leader in browser-centric enterprise solutions.
TELUS Corporation Profile
Company Name
TELUS Corporation
Company Website
//telus.comHQ Location
Tampa, FL
Employees
251-500
Social
Financials
PRIVATE
