GoCo by Telus Overview
Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.
Use Cases
Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.
GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data
GoCo by Telus works with different mediums / channels such as Phone Calls.
GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.
Reviews
"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review
Popular Business Setting
for GoCo by Telus
Top Industries
- Construction
Popular in
- Small Business
GoCo by Telus is popular in Construction, and is widely used by Small Business,
Comprehensive Insights on GoCo by Telus Use Cases
What Are the key features of GoCo by Telus for Helpdesk Management?
Why is GoCo by Telus the best choice for Measuring Customer Satisfaction?
How can GoCo by Telus enhance your Engagement Management process?
Case Studies
CASE STUDY Catherine
CASE STUDY Cambie Surgery Centre
CASE STUDY MH
GoCo by Telus Competitors
GoCo by Telus Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
Software Failure Risk Guidance
?for GoCo by Telus
Top Failure Risks for GoCo by Telus
TELUS Corporation News
TELUS Wins OneTrust Innovation Award for Pioneering Data Governance Program
TELUS Wins OneTrust Innovation Award for Pioneering Data Governance Program
FreeTelecom Partners with TELUS to Launch Industry - First Dual Mobile Service for Korean - Canadian Market
TELUS has partnered with FreeTelecom to launch the FreeTelecom Dual Plan, a mobile service allowing users to access both Korean and Canadian networks on a single device. This service, built on TELUS' network, targets Korean residents and travelers in Canada, offering cost-effective international connectivity and features like Korean banking authentication.
TELUS Digital Reports Second Quarter 2025 Results, With Incremental Improvement in Revenue Growth
TELUS Digital reported a 7% revenue increase in Q2 2025, driven by existing and new client growth, despite a net loss of $272 million due to a $224 million goodwill impairment. The company continues to focus on AI and data solutions, with an emphasis on cost optimization and digital transformation, while maintaining its full-year outlook for 2025.
TELUS Leads AI Ethics Innovation at UN AI for Good Summit 2025 - TELUS
TELUS showcased its leadership in AI ethics at the UN AI for Good Global Summit 2025. The company emphasized responsible AI development, integrating Indigenous intelligence, and fostering transparency and accountability. TELUS highlighted its achievements, including ISO 31700-1 certification and participation in the Hiroshima AI Process. The summit underscored TELUS' commitment to ethical innovation and advancing human wellbeing through technology.
TELUS Corporation Profile
Company Name
TELUS Corporation
Company Website
//telus.comHQ Location
Tampa, FL
Employees
251-500
Social
Financials
PRIVATE
