GoCo by Telus Overview

Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.

Use Cases

Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.

Other use cases:

  • Rating And Review Management
  • Engagement Management
  • Collaboration
  • Communication Management
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.

Other priorities:

  • Acquire Customers
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GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data

GoCo by Telus works with different mediums / channels such as Phone Calls.

GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.

Reviews

"...BroadSoft CC-One is an omni-channel cloud contact center solution that allows agents to manage interactions with customers on voice, web, email, chat, and social channels...." Peer review

Popular Business Setting

for GoCo by Telus

Top Industries

  • Construction

Popular in

  • Small Business

GoCo by Telus is popular in Construction, and is widely used by Small Business,

GoCo by Telus Customer wins, Customer success stories, Case studies

How can GoCo by Telus enhance your Helpdesk Management process?

How does GoCo by Telus facilitate Measuring Customer Satisfaction?

What solutions does GoCo by Telus provide for Engagement Management?

GoCo by Telus Competitors

GoCo by Telus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (8)
Analytics

4.61/5 ★

Read Reviews (12)
Custom Reports

4.56/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (8)
Analytics

4.61/5 ★

Read Reviews (12)
Custom Reports

4.56/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for GoCo by Telus

Top Failure Risks for GoCo by Telus

TELUS Corporation News

Product

TELUS secures new 3800 MHz spectrum licences - Newswire Canada

TELUS acquired new 3800 MHz spectrum licenses in British Columbia and Alberta for $317.6 million. This acquisition supports TELUS' 5G growth strategy, enhancing network quality and speed for Canadians. The spectrum will aid in deploying advanced 5G applications, including public safety communications and AI services, while maintaining TELUS' fiscal discipline.

Read more →
Awards

TELUS Sovereign AI Factory named Canadas fastest and most powerful supercomputer

TELUS Sovereign AI Factory has been recognized as Canada's fastest and most powerful supercomputer by the TOP500 list, ranking 78th globally. This achievement highlights TELUS's commitment to advancing Canadian technology and providing world-class computational power. The supercomputer, powered by NVIDIA H200 GPUs and designed with HPE, supports AI, healthcare, climate modeling, and network optimization.

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Partnership

kini mobile partners with TELUS to launch Pinoy Plans for Filipino-Canadian market

TELUS and kini mobile have partnered to launch Pinoy Plans, new prepaid mobile plans for the Filipino-Canadian market. These plans, utilizing TELUS' 5G network, offer dual Philippine-Canadian connectivity, free international calls, and unique rewards, catering to Filipinos living in Canada. The plans are available as eSIM and physical SIM through kini mobile's channels.

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Partnership

TELUS partners with Qohash to bring advanced data security to Fuel iX

TELUS and Qohash have formed a strategic partnership to integrate Qohash's Qostodian data security technology into TELUS' Fuel iX generative AI platform. This collaboration enhances data protection, offering real-time visibility and control over sensitive data within AI workflows. The partnership strengthens TELUS' position in AI by providing secure, sovereign AI infrastructure, crucial for sectors like healthcare and finance.

Read more →

TELUS Corporation Profile

Company Name

TELUS Corporation

Company Website

//telus.com

HQ Location

Tampa, FL

Employees

251-500

Social

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Financials

PRIVATE