GoCo by Telus Overview

Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.

Use Cases

Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.

Other use cases:

  • Rating And Review Management
  • Engagement Management
  • Collaboration
  • Communication Management
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data

GoCo by Telus works with different mediums / channels such as Phone Calls.

GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.

Reviews

"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review

Peer review evidence (same sources as the product rating summary)

"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review
"...Faster resolution, personalized service and enhanced customer experience improve satisfaction and loyalty. ..." CC-One Contact Center Solution
"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review

Popular Business Setting

for GoCo by Telus

Top Industries

  • Construction

Popular in

  • Small Business

GoCo by Telus is popular in Construction, and is widely used by Small Business,

GoCo by Telus Customer wins, Customer success stories, Case studies

What benefits does GoCo by Telus offer for Helpdesk Management?

What benefits does GoCo by Telus offer for Measuring Customer Satisfaction?

How does GoCo by Telus facilitate Engagement Management?

 

Albion and Tecnotree Partner to Deliver Next-Generation VAS Platform for TELUS in North America

TELUS has partnered with Albion and Tecnotree to deploy a next-generation Value-Added Services (VAS) platform in North America. This collaboration aims to modernize TELUS' service capabilities, start...ing with a voicemail application, enhancing customer experience, and ensuring scalable service delivery. Albion will provide managed services, while Tecnotree's platform supports TELUS' digital service needs.

Read on →

Cambie Surgery Centre - Hospital & Health Care - Medium

TELUS Fully Managed helped Cambie Surgery Centre upgrade its IT infrastructure and boost cybersecurity. The healthcare facility moved to cloud-based solutions, improved firewalls, and added multi-fac...tor authentication. These changes streamlined operations and protected sensitive data. Cambie now benefits from a more robust, secure, and efficient technology environment. The partnership allows staff to focus on patient care while TELUS manages IT needs.

Read more →

Matthew, from Brantford, ON - Consumer Services - Small

TELUS SmartHome Security flood sensor alerted Matthew during heavy rain. He called his wife, who found water entering their newly finished basement. They used carpet steamers and dehumidifiers to dry... the area. The quick response prevented major water damage and avoided an insurance claim. TELUS Security helped protect their home investment.

Read more →

Catherine, from St. Leonard, QC - Consumer Services - Small

TELUS SmartHome Security photoelectric smoke detectors alerted Catherine three times in two months, each time before her mom was harmed. The system's fast response, with calls from the monitoring cen...tre within 45 seconds, let Catherine act quickly. Other features like smart locks and video doorbells made her mom feel safe. Only the TELUS detectors worked during real emergencies, while existing ionization detectors failed. Catherine says the system likely saved her mom’s life.

Read more →

GoCo by Telus Competitors

GoCo by Telus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (8)
Analytics

4.61/5 ★

Read Reviews (12)
Custom Reports

4.56/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (8)
Analytics

4.61/5 ★

Read Reviews (12)
Custom Reports

4.56/5 ★

Read Reviews (11)

Software Failure Risk Guidance

?

for GoCo by Telus

Top Failure Risks for GoCo by Telus

TELUS Corporation News

Product

New TELUS Digital Research Uncovers AI Safety Risks, Offers a Blueprint to Protect Enterprise AI Applications

TELUS Digital released its GenAI Safety Model Benchmark, analyzing 34 AI models for security vulnerabilities. The study highlights AI safety risks and suggests continuous, automated security testing to mitigate these risks. TELUS's Fuel iX Fortify tool aids enterprises in testing AI systems, emphasizing the need for layered defense techniques and ongoing risk assessment.

Read more →
Financial

TELUS investing $8 billion in Qubec through 2030 to enhance ...

Telus is investing over $8 billion in Qubec by 2030 to enhance its network infrastructure and operations. This is part of a broader $66 billion investment across Canada to boost connectivity, innovation, and economic growth. The initiative includes expanding 5G and PureFibre networks, supporting AI and environmental sustainability, and fostering community development through various programs.

Read more →
Company

TELUS investing $15 billion in British Columbia through 2030 to support ...

Telus is investing $15 billion in British Columbia by 2030 to enhance its network infrastructure, part of a broader $66 billion national commitment. This investment aims to expand Telus PureFibre connectivity, advance AI capabilities, and support rural and Indigenous communities. The initiative will also focus on environmental sustainability, housing redevelopment, and strengthening Canada's digital economy.

Read more →
Financial

TELUS investing $66 billion in Canada through 2030 to enhance ...

TELUS plans to invest $66 billion in Canada by 2030 to enhance connectivity, support AI leadership, and drive economic growth. The investment includes expanding 5G and fibre networks, building AI infrastructure, and redeveloping corporate buildings into residential housing. TELUS aims to strengthen Canada's technological independence and improve digital economy productivity.

Read more →

TELUS Corporation Profile

Company Name

TELUS Corporation

Company Website

//telus.com

HQ Location

Tampa, FL

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE