GoCo by Telus Overview
Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.
Use Cases
Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.
GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data
GoCo by Telus works with different mediums / channels such as Phone Calls.
GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.
Reviews
"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review
Popular Business Setting
for GoCo by Telus
Top Industries
- Construction
Popular in
- Small Business
GoCo by Telus is popular in Construction, and is widely used by Small Business,
Comprehensive Insights on GoCo by Telus Use Cases
Why is GoCo by Telus the best choice for Helpdesk Management?
What solutions does GoCo by Telus provide for Measuring Customer Satisfaction?
How does GoCo by Telus address your Engagement Management Challenges?
Case Studies
CASE STUDY Cambie Surgery Centre
CASE STUDY MH
CASE STUDY Catherine
GoCo by Telus Competitors
GoCo by Telus Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
Software Failure Risk Guidance
?for GoCo by Telus
Top Failure Risks for GoCo by Telus
TELUS Corporation News
TELUS Digital Announces Acquisition of U.S. Salesforce Consultancy Gerent to Expand Capabilities
TELUS Digital has acquired Gerent, a U.S.-based Salesforce consultancy, to strengthen its digital customer experience offerings. The deal enhances TELUS Digitals agentic AI capabilities, supporting both human and autonomous customer experience agents. This move expands TELUS Digitals expertise in Salesforce-driven enterprise solutions for global clients.
TELUS reports operational and financial results for first quarter 2025
TELUS has released its operational and financial results for the first quarter of 2025. The report details the company's performance, including revenue, expenses, and key operational highlights for the period.
TELUS wins prestigious Mercure for AI-driven productivity enhancement
TELUS has received the prestigious Mercure award for its AI-driven productivity enhancement initiatives. This recognition highlights TELUS's leadership in leveraging artificial intelligence to optimize business operations and drive innovation in the telecommunications sector.
TELUS and Fillip Fleet Partner to Transform Fleet Management with Visa-Powered Connected Vehicle and Payment Solutions
TELUS and Fillip Fleet have announced a partnership to deliver Visa-powered connected vehicle and payment solutions for fleet management. This collaboration aims to streamline fleet operations by integrating advanced payment technology with connected vehicle services, targeting businesses in transportation and logistics.
TELUS Corporation Profile
Company Name
TELUS Corporation
Company Website
//telus.comHQ Location
Tampa, FL
Employees
251-500
Social
Financials
PRIVATE
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