GoCo by Telus Overview

Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.

Use Cases

Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.

Other use cases:

  • Rating And Review Management
  • Engagement Management
  • Collaboration
  • Communication Management
  • Knowledge Management
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.

Other priorities:

  • Acquire Customers
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GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data

GoCo by Telus works with different mediums / channels such as Phone Calls.

GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.

Reviews

"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review

Popular Business Setting

for GoCo by Telus

Top Industries

  • Construction

Popular in

  • Small Business

GoCo by Telus is popular in Construction, and is widely used by Small Business,

GoCo by Telus Customer wins, Customer success stories, Case studies

How does GoCo by Telus address your Helpdesk Management Challenges?

What Are the key features of GoCo by Telus for Measuring Customer Satisfaction?

How efficiently Does GoCo by Telus manage your Engagement Management?

Catherine, from St. Leonard, QC - Consumer Services - Small

TELUS SmartHome Security photoelectric smoke detectors alerted Catherine three times in two months, each time before her mom was harmed. The system's fast response, with calls from the monitoring cen...tre within 45 seconds, let Catherine act quickly. Other features like smart locks and video doorbells made her mom feel safe. Only the TELUS detectors worked during real emergencies, while existing ionization detectors failed. Catherine says the system likely saved her mom’s life.

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Matthew, from Brantford, ON - Consumer Services - Small

TELUS SmartHome Security flood sensor alerted Matthew during heavy rain. He called his wife, who found water entering their newly finished basement. They used carpet steamers and dehumidifiers to dry... the area. The quick response prevented major water damage and avoided an insurance claim. TELUS Security helped protect their home investment.

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Cambie Surgery Centre - Hospital & Health Care - Medium

TELUS Fully Managed helped Cambie Surgery Centre upgrade its IT infrastructure and boost cybersecurity. The healthcare facility moved to cloud-based solutions, improved firewalls, and added multi-fac...tor authentication. These changes streamlined operations and protected sensitive data. Cambie now benefits from a more robust, secure, and efficient technology environment. The partnership allows staff to focus on patient care while TELUS manages IT needs.

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GoCo by Telus Competitors

GoCo by Telus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (8)
Analytics

4.61/5 ★

Read Reviews (12)
Custom Reports

4.56/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (8)
Analytics

4.61/5 ★

Read Reviews (12)
Custom Reports

4.56/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for GoCo by Telus

Top Failure Risks for GoCo by Telus

TELUS Corporation News

Product

TELUS launches program to help Ontarians slash energy costs

Telus has introduced the SmartEnergy For Good program in Ontario, offering low-income families access to SmartEnergy technology at a subsidized rate. The initiative includes a smart thermostat, energy-monitoring plugs, and professional installation, aiming to cut energy costs by 15% and support emissions reduction. Telus plans to expand the program to other provinces later this year.

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Product

TELUS launches SmartEnergy for Good across Ontario

TELUS launches SmartEnergy for Good across Ontario

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Product

TELUS Unveils new Smart Home AI Assistant With Generative UI to Unify ...

TELUS Unveils new Smart Home AI Assistant With Generative UI to Unify ...

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Product

Telus rolls out gen AI smart-home assistant

Telus is launching a generative AI smart-home assistant for its SmartHome+ customers. This assistant unifies over 2000 device models into a single interface, enhancing user experience by processing voice, images, and sensor feeds in real time. It offers features like internet management and automation, aiming to simplify smart home interactions and improve connectivity.

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TELUS Corporation Profile

Company Name

TELUS Corporation

Company Website

//telus.com

HQ Location

Tampa, FL

Employees

251-500

Social

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Financials

PRIVATE