GoCo by Telus Overview

Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.

Use Cases

Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.

Other use cases:

  • Rating And Review Management
  • Engagement Management
  • Collaboration
  • Communication Management
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data

GoCo by Telus works with different mediums / channels such as Phone Calls.

GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.

Reviews

"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review

Peer review evidence (same sources as the product rating summary)

"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review
"...Faster resolution, personalized service and enhanced customer experience improve satisfaction and loyalty. ..." CC-One Contact Center Solution
"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review

Popular Business Setting

for GoCo by Telus

Top Industries

  • Construction

Popular in

  • Small Business

GoCo by Telus is popular in Construction, and is widely used by Small Business,

GoCo by Telus Customer wins, Customer success stories, Case studies

What benefits does GoCo by Telus offer for Helpdesk Management?

What solutions does GoCo by Telus provide for Measuring Customer Satisfaction?

What Are the key features of GoCo by Telus for Engagement Management?

 

Canadian firms Telus, NQX to scale up PHL operations

Telus Corp. is expanding its AI-related services and healthcare operations in the Philippines, aligning with the country's shift to knowledge-intensive services. This expansion supports workforce dev...elopment and digital services, employing over 24,000 Filipinos. The move was discussed with Philippine officials during a recent visit to Canada.

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Koodo Mobile

Telus Cancels New Prepaid Plan Activations as of July 1 ...

Telus will stop new prepaid plan activations from July 1, 2026, directing new customers to Koodo Mobile, which operates on the same network. Existing Telus Prepaid customers can continue their servic...e until their plan expires, but must switch to Koodo to maintain service and keep their phone numbers.

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Custom Ink - Online Custom Apparel - Medium

TELUS Digital to Showcase AI-Powered Customer Experience ...

Fairfax, USA

TELUS Digital and Custom Ink will present a case study at Customer Contact Week 2026, showcasing their partnership in improving outsourced sales performance. The session will highlight strategies lik...e cultural fit evaluation and TNPS-driven feedback to enhance new-hire ramp times. TELUS Digital's AI-powered CX solutions, including Fuel iX Agent Trainer and Agent Assist, will also be demonstrated.

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Cambie Surgery Centre - Hospital & Health Care - Medium

TELUS Fully Managed helped Cambie Surgery Centre upgrade its IT infrastructure and boost cybersecurity. The healthcare facility moved to cloud-based solutions, improved firewalls, and added multi-fac...tor authentication. These changes streamlined operations and protected sensitive data. Cambie now benefits from a more robust, secure, and efficient technology environment. The partnership allows staff to focus on patient care while TELUS manages IT needs.

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Matthew, from Brantford, ON - Consumer Services - Small

TELUS SmartHome Security flood sensor alerted Matthew during heavy rain. He called his wife, who found water entering their newly finished basement. They used carpet steamers and dehumidifiers to dry... the area. The quick response prevented major water damage and avoided an insurance claim. TELUS Security helped protect their home investment.

Read more →

Catherine, from St. Leonard, QC - Consumer Services - Small

TELUS SmartHome Security photoelectric smoke detectors alerted Catherine three times in two months, each time before her mom was harmed. The system's fast response, with calls from the monitoring cen...tre within 45 seconds, let Catherine act quickly. Other features like smart locks and video doorbells made her mom feel safe. Only the TELUS detectors worked during real emergencies, while existing ionization detectors failed. Catherine says the system likely saved her mom’s life.

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GoCo by Telus Competitors

GoCo by Telus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (8)
Analytics

4.61/5 ★

Read Reviews (12)
Custom Reports

4.56/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (8)
Analytics

4.61/5 ★

Read Reviews (12)
Custom Reports

4.56/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for GoCo by Telus

Top Failure Risks for GoCo by Telus

TELUS Corporation News

Executive

Victor Dodig Begins Tenure as President and CEO of TELUS

Victor Dodig has officially begun his role as President and CEO of Telus, succeeding Darren Entwistle, who retired after 26 years. Dodig, previously CEO of CIBC, joined Telus as CEO Designate in May 2026. His appointment was part of a planned transition announced earlier in the year.

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Product

Telus shuffles its plans around, but only for Quebec

Telus has restructured its 5G+ plans exclusively for Quebec, introducing a new 5G+ Select category and reducing prices across its offerings. The 5G+ Complete Unlimited plan is now $65/month, while the 5G+ Complete Unlimited Explore plan is $85/month. The new 5G+ Select plan offers 100GB for $55/month, and the 5G Standard plan is priced at $55 for 60GB. These changes reflect a strategic pricing adjustment in the Quebec market.

Read more →
Awards

TU Press Release: TELUS named one of the world's most sustainable...

TELUS has been recognized as one of the world's most sustainable companies by TIME Magazine and Corporate Knights. This recognition highlights TELUS' commitment to sustainability, including achieving climate targets ahead of schedule, using 96% renewable electricity, and planting over 26 million trees. TELUS continues to integrate sustainability into its business strategy, enhancing its operational resilience and creating long-term value.

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Awards

TELUS recognized as Canada's most awarded wireless network ever by ...

TELUS has been recognized by Opensignal as Canada's most-awarded wireless network, highlighting its commitment to superior network services and customer experiences. The company received ten accolades in Opensignal's February 2026 report, underscoring its leadership in 5G coverage, download speeds, and network reliability.

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TELUS Corporation Profile

Company Name

TELUS Corporation

Company Website

//telus.com

HQ Location

Tampa, FL

Employees

251-500

Social

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Financials

PRIVATE