GoCo by Telus Overview
Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.
Use Cases
Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.
GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data
GoCo by Telus works with different mediums / channels such as Phone Calls.
GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.
Reviews
"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review
Popular Business Setting
for GoCo by Telus
Top Industries
- Construction
Popular in
- Small Business
GoCo by Telus is popular in Construction, and is widely used by Small Business,
Comprehensive Insights on GoCo by Telus Use Cases
Why is GoCo by Telus the best choice for Helpdesk Management?
Why is GoCo by Telus the best choice for Measuring Customer Satisfaction?
What solutions does GoCo by Telus provide for Engagement Management?
Case Studies
CASE STUDY Catherine
CASE STUDY MH
CASE STUDY Cambie Surgery Centre
GoCo by Telus Competitors
GoCo by Telus Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
Software Failure Risk Guidance
?for GoCo by Telus
Top Failure Risks for GoCo by Telus
TELUS Corporation News
TELUS Digital Reports Second Quarter 2025 Results, With Incremental Improvement in Revenue Growth
TELUS Digital reported a 7% revenue increase in Q2 2025, driven by existing and new client growth, despite a net loss of $272 million due to a $224 million goodwill impairment. The company continues to focus on AI and data solutions, with an emphasis on cost optimization and digital transformation, while maintaining its full-year outlook for 2025.
TELUS Leads AI Ethics Innovation at UN AI for Good Summit 2025 - TELUS
TELUS showcased its leadership in AI ethics at the UN AI for Good Global Summit 2025. The company emphasized responsible AI development, integrating Indigenous intelligence, and fostering transparency and accountability. TELUS highlighted its achievements, including ISO 31700-1 certification and participation in the Hiroshima AI Process. The summit underscored TELUS' commitment to ethical innovation and advancing human wellbeing through technology.
Telus , Koodo customers must switch to bank payments to keep autopay discount
Telus and its subsidiary Koodo are requiring customers to switch from credit card payments to pre-authorized bank payments to maintain their autopay discount. This change, effective from October, aims to reduce credit card fee expenses. Customers must update their payment methods to continue receiving the discount, as Telus discontinues the $5 monthly promotional discount for credit card autopay.
TELUS Q2 2025 : Revenue up 2 % as Health drives growth , ARPU falls , Capex down amid slower subscriber gains
TELUS reported a 2% revenue increase in Q2 2025, driven by TELUS Health's 16% growth. Despite a 5% rise in telecom subscribers to 20.5 million, mobile ARPU fell by 3.3%. Capital expenditures decreased by 2% due to reduced spending in TELUS Technology Solutions. The company continues to focus on broadband, 5G, and digital capabilities.
TELUS Corporation Profile
Company Name
TELUS Corporation
Company Website
//telus.comHQ Location
Tampa, FL
Employees
251-500
Social
Financials
PRIVATE
