GoCo by Telus Overview
Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.
Use Cases
Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.
GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data
GoCo by Telus works with different mediums / channels such as Phone Calls.
GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.
Reviews
"...BroadSoft CC-One is an omni-channel cloud contact center solution that allows agents to manage interactions with customers on voice, web, email, chat, and social channels...." Peer review
Popular Business Setting
for GoCo by Telus
Top Industries
- Construction
Popular in
- Small Business
GoCo by Telus is popular in Construction, and is widely used by Small Business,
Comprehensive Insights on GoCo by Telus Use Cases
How can GoCo by Telus optimize your Helpdesk Management Workflow?
What solutions does GoCo by Telus provide for Measuring Customer Satisfaction?
What solutions does GoCo by Telus provide for Engagement Management?
Case Studies
CASE STUDY Catherine
CASE STUDY MH
CASE STUDY Cambie Surgery Centre
GoCo by Telus Competitors
GoCo by Telus Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
Software Failure Risk Guidance
?for GoCo by Telus
Top Failure Risks for GoCo by Telus
TELUS Corporation News
Telus , Koodo customers must switch to bank payments to keep autopay discount
Telus and its subsidiary Koodo are requiring customers to switch from credit card payments to pre-authorized bank payments to maintain their autopay discount. This change, effective from October, aims to reduce credit card fee expenses. Customers must update their payment methods to continue receiving the discount, as Telus discontinues the $5 monthly promotional discount for credit card autopay.
TELUS Q2 2025 : Revenue up 2 % as Health drives growth , ARPU falls , Capex down amid slower subscriber gains
TELUS reported a 2% revenue increase in Q2 2025, driven by TELUS Health's 16% growth. Despite a 5% rise in telecom subscribers to 20.5 million, mobile ARPU fell by 3.3%. Capital expenditures decreased by 2% due to reduced spending in TELUS Technology Solutions. The company continues to focus on broadband, 5G, and digital capabilities.
Telus and OpenText launch new AI cloud for Canadian companies
Telus and OpenText have collaborated to launch a new AI cloud solution for Canadian businesses, utilizing Telus' AI data centers in Rimouski and Kamloops. This enterprise-ready solution, featuring tools like Aviator AI, allows companies to leverage AI-powered search and summarization while keeping data stored within Canada. The new tools will be available in September.
Vancouvers TELUS Digital opens first Middle East office in Dubai
TELUS Digital has opened its first Middle East office in Dubai, marking its expansion into the region. The new office will serve as a hub for delivering digital strategy, AI-powered automation, and customer experience modernization. This move aligns with the growing demand for digital transformation in the Gulf region, supported by significant investments in AI infrastructure.
TELUS Corporation Profile
Company Name
TELUS Corporation
Company Website
//telus.comHQ Location
Tampa, FL
Employees
251-500
Social
Financials
PRIVATE
