GoCo by Telus Overview

Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.

Use Cases

Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.

Other use cases:

  • Rating And Review Management
  • Engagement Management
  • Collaboration
  • Communication Management
  • Knowledge Management
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.

Other priorities:

  • Acquire Customers
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GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data

GoCo by Telus works with different mediums / channels such as Phone Calls.

GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.

Reviews

"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review

Popular Business Setting

for GoCo by Telus

Top Industries

  • Construction

Popular in

  • Small Business

GoCo by Telus is popular in Construction, and is widely used by Small Business,

Comprehensive Insights on GoCo by Telus Use Cases

What Are the key features of GoCo by Telus for Helpdesk Management?

Why is GoCo by Telus the best choice for Measuring Customer Satisfaction?

How can GoCo by Telus enhance your Engagement Management process?

Case Studies

Telecommunications

CASE STUDY Catherine

TELUS smoke detectors and smart home solutions improved safety for Catherine's mom with Alzheimer's, enhancing security and peace of mind.

Hospital & Health Care

CASE STUDY Cambie Surgery Centre

Cambie Surgery Centre improved cybersecurity with TELUS Business, supporting their high standards of patient care.

Consumer Services

CASE STUDY MH

TELUS Security alerted MH to basement flooding, enabling quick action that saved the newly renovated space from severe water damage.

GoCo by Telus Competitors

GoCo by Telus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.58/5

Read Reviews (8)
Analytics

4.61/5

Read Reviews (12)
Custom Reports

4.56/5

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.58/5

Read Reviews (8)
Analytics

4.61/5

Read Reviews (12)
Custom Reports

4.56/5

Read Reviews (11)

Software Failure Risk Guidance

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for GoCo by Telus

Top Failure Risks for GoCo by Telus

TELUS Corporation News

Awards

TELUS Wins OneTrust Innovation Award for Pioneering Data Governance Program

TELUS Wins OneTrust Innovation Award for Pioneering Data Governance Program

Partnership

FreeTelecom Partners with TELUS to Launch Industry - First Dual Mobile Service for Korean - Canadian Market

TELUS has partnered with FreeTelecom to launch the FreeTelecom Dual Plan, a mobile service allowing users to access both Korean and Canadian networks on a single device. This service, built on TELUS' network, targets Korean residents and travelers in Canada, offering cost-effective international connectivity and features like Korean banking authentication.

Financial

TELUS Digital Reports Second Quarter 2025 Results, With Incremental Improvement in Revenue Growth

TELUS Digital reported a 7% revenue increase in Q2 2025, driven by existing and new client growth, despite a net loss of $272 million due to a $224 million goodwill impairment. The company continues to focus on AI and data solutions, with an emphasis on cost optimization and digital transformation, while maintaining its full-year outlook for 2025.

Company

TELUS Leads AI Ethics Innovation at UN AI for Good Summit 2025 - TELUS

TELUS showcased its leadership in AI ethics at the UN AI for Good Global Summit 2025. The company emphasized responsible AI development, integrating Indigenous intelligence, and fostering transparency and accountability. TELUS highlighted its achievements, including ISO 31700-1 certification and participation in the Hiroshima AI Process. The summit underscored TELUS' commitment to ethical innovation and advancing human wellbeing through technology.

TELUS Corporation Profile

Company Name

TELUS Corporation

Company Website

//telus.com

HQ Location

Tampa, FL

Employees

251-500

Social

Financials

PRIVATE