Real-World Case Studies and Customer Success Stories with GhostDraft

GhostDraft helped Gowlings, a large international law firm, automate document creation and standardize processes. Gowlings used GhostDraft to speed up legal document production and improve accuracy. ...The firm integrated GhostDraft into three applications in less than a year. About 70 people at Gowlings use GhostDraft, and this number is growing. Since 2013, Gowlings has generated almost one million documents and uses over 1,500 templates with GhostDraft. The solution saves time, reduces errors, and supports ongoing process improvements.
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GhostDraft helped a large US-based property and casualty insurer improve customer communications. The insurer wanted to engage customers and cut costs linked to correspondence. GhostDraft's CCM solut...ion gave business users control over document design and delivery. This led to faster, more personalized, and compliant communications. The insurer saved time and resources with optimized workflows and omnichannel delivery.
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GhostDraft helped a large US insurance management organization improve policy production. The insurer needed faster forms creation and lower costs. GhostDraft gave business users control with an easy...-to-use document platform. The solution reduced template needs and made content changes simple. The insurer sped up time to market and cut costs for forms creation.
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GhostDraft CCM helped Harford Mutual Insurance Group modernize its policy administration and agent portal. The company replaced a 25-year-old legacy system to boost straight-through processing from u...nder 10% to 54%. Agents now quote, bind, and issue policies in real time, improving speed and customer experience. The project doubled premium volume through the agent portal. Harford Mutual also decommissioned legacy systems and automated document delivery for agents.
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GhostDraft helped United Heritage Insurance automate and standardize their customer communications. United Heritage replaced manual, inconsistent document processes with GhostDraft’s CCM solution, in...tegrated with Sapiens Stingray. The new system lets them create, modify, and deliver documents in a collaborative environment with version control. They now produce consistent, compliant communications more efficiently. GhostDraft also reduced template maintenance and improved reliability, cutting costs and boosting productivity.
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GhostDraft helped a leading property and casualty insurer improve its claims process. The insurer needed to personalize claims correspondence and improve adjuster efficiency. GhostDraft delivered a c...loud-based CCM and document automation solution. Business users gained control over document creation and workflows. The insurer reduced total costs by 20% and increased speed to customer by 50%.
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GhostDraft helped a top faith-based homeowner and farm insurance provider improve their claims process. The insurer had a complex system that relied heavily on IT to create and edit claims forms, whi...ch slowed them down and increased costs. With GhostDraft, business users could manage and customize claims correspondence without IT help. This made the process faster and more efficient, letting the insurer deliver timely claims communications and speed up product launches.
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Instec and GhostDraft helped Arrowhead General Insurance speed up their market launch. Arrowhead needed a platform for small and mid-sized accounts and fast book migration. They used Instec’s self-co...nfiguration tools and GhostDraft to build custom coverages and forms. The first three states went live in under nine months. Now, the system manages about 70,000 policies across all 50 states and the District of Columbia, with a premium value close to $200 million.
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GhostDraft helped a top physician-owned medical malpractice insurer launch a new product line and subsidiary fast. The insurer faced delays from old systems and risked missing business goals. GhostDr...aft’s platform let business users quickly create, test, and deliver policy documents. The insurer met production schedules and launched on time. GhostDraft improved document control, compliance, and workflow efficiency.
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