Real-World Case Studies and Customer Success Stories with GhostDraft

GhostDraft helped United Heritage automate customer communications. The company replaced manual processes and inconsistent documents with a centralized, collaborative platform.... GhostDraft integrated with Sapiens Stingray and legacy systems, streamlining document production. United Heritage now delivers compliant, consistent communications faster and with fewer errors. The solution improved efficiency, reduced costs, and supports both print and electronic delivery.
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GhostDraft helped a leading physician-owned medical malpractice insurer launch a new subsidiary and product line in just a few months. The insurer faced... delays from legacy systems, risking missed business goals. GhostDraft’s platform enabled fast creation, testing, and delivery of compliant policy documents. Non-technical users could manage communications and workflows easily. The insurer met production schedules and entered the market on time.
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Harford Mutual Insurance Group used Sapiens PolicyPro and GhostDraft CCM to replace a 25-year-old legacy policy system. They built a... new agent portal and set up digital document generation. This led to 54% straight-through processing for four business lines. Agents can now quote, bind, and issue policies in real time. The company doubled its premium volume and improved customer experience by delivering documents instantly.
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Arrowhead General Insurance Agency used GhostDraft and Instec to speed up product launches. They built nearly 800 custom forms and... moved the first three states into production in under nine months. The system now manages about 70,000 policies across all 50 states and the District of Columbia. Premiums on the platform are close to $200 million. Arrowhead created simpler processes for producers and clients using smart technology.
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GhostDraft helped a top P&C insurer improve claims communications. The insurer had a slow, IT-heavy process for customizing claims forms.... GhostDraft let business users create and edit documents without IT help. This made forms management faster and more efficient. The insurer now delivers claims correspondence more quickly and gets new products to market faster.
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GhostDraft helped a major US management organization in insurance speed up policy forms creation. The company needed a CCM solution... that worked with legacy systems and gave business users more control. GhostDraft delivered an integrated platform in under 90 days. Business users could now create, test, and deliver policy documents without heavy IT help. The insurer cut costs, reduced resources needed, and got to market faster.
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GhostDraft helped a leading P&C insurer cut costs by 20% and speed up customer response by 50%. The insurer needed... to personalize claims correspondence and improve compliance. GhostDraft delivered a cloud-based CCM and document automation solution. Business users gained control over document creation and workflows. The insurer now delivers consistent, compliant, and personalized claims communications.
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GhostDraft helped a large US property and casualty insurer improve customer communications. The insurer needed to engage customers and cut... costs tied to correspondence. GhostDraft's CCM solution gave business users control over document design and delivery. The insurer saved time and resources, improved engagement, and reduced operating expenses. Personalized, compliant, and consistent communications led to better customer experiences.
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GhostDraft helped a leading property and casualty insurer improve its claims process. The insurer needed to personalize claims correspondence and... improve adjuster efficiency. GhostDraft delivered a cloud-based CCM and document automation solution. Business users gained control over document creation and workflows. The insurer reduced total costs by 20% and increased speed to customer by 50%.
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GhostDraft CCM helped Harford Mutual Insurance Group modernize its policy administration and agent portal. The company replaced a 25-year-old legacy... system to boost straight-through processing from under 10% to 54%. Agents now quote, bind, and issue policies in real time, improving speed and customer experience. The project doubled premium volume through the agent portal. Harford Mutual also decommissioned legacy systems and automated document delivery for agents.
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GhostDraft helped a top physician-owned medical malpractice insurer launch a new product line and subsidiary fast. The insurer faced delays... from old systems and risked missing business goals. GhostDraft’s platform let business users quickly create, test, and deliver policy documents. The insurer met production schedules and launched on time. GhostDraft improved document control, compliance, and workflow efficiency.
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GhostDraft helped United Heritage Insurance automate and standardize their customer communications. United Heritage replaced manual, inconsistent document processes with GhostDraft’s... CCM solution, integrated with Sapiens Stingray. The new system lets them create, modify, and deliver documents in a collaborative environment with version control. They now produce consistent, compliant communications more efficiently. GhostDraft also reduced template maintenance and improved reliability, cutting costs and boosting productivity.
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Instec and GhostDraft helped Arrowhead General Insurance speed up their market launch. Arrowhead needed a platform for small and mid-sized... accounts and fast book migration. They used Instec’s self-configuration tools and GhostDraft to build custom coverages and forms. The first three states went live in under nine months. Now, the system manages about 70,000 policies across all 50 states and the District of Columbia, with a premium value close to $200 million.
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GhostDraft helped a top faith-based homeowner and farm insurance provider improve their claims process. The insurer had a complex system... that relied heavily on IT to create and edit claims forms, which slowed them down and increased costs. With GhostDraft, business users could manage and customize claims correspondence without IT help. This made the process faster and more efficient, letting the insurer deliver timely claims communications and speed up product launches.
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GhostDraft helped a large US insurance management organization improve policy production. The insurer needed faster forms creation and lower costs.... GhostDraft gave business users control with an easy-to-use document platform. The solution reduced template needs and made content changes simple. The insurer sped up time to market and cut costs for forms creation.
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GhostDraft helped a large US-based property and casualty insurer improve customer communications. The insurer wanted to engage customers and cut... costs linked to correspondence. GhostDraft's CCM solution gave business users control over document design and delivery. This led to faster, more personalized, and compliant communications. The insurer saved time and resources with optimized workflows and omnichannel delivery.
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