Real-World Case Studies and Customer Success Stories with GhostDraft

GhostDraft helped United Heritage automate customer communications. The company replaced manual processes and inconsistent documents with a centralized CCM solution.... GhostDraft integrated with Sapiens Stingray and legacy systems, improving efficiency and compliance. United Heritage now delivers consistent, compliant communications faster and is ready to expand to more business areas.
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GhostDraft helped a top medical malpractice insurer launch a new subsidiary and product lines in just a few months. The insurer faced... delays from legacy systems and risked missing business goals. GhostDraft’s customer communications management platform enabled fast document creation, testing, and delivery. Business users gained control over policy documents and workflows. The insurer met production schedules and achieved a rapid, successful launch.
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GhostDraft CCM helped Harford Mutual Insurance Group achieve 54% straight-through processing. The insurer replaced a 25-year-old legacy policy system and... built a new agent portal. They automated policy issuance for four business lines. Agents now quote, bind, and issue policies in real time. The project doubled premium volume and improved customer experience. Harford Mutual now delivers policy documents to agents in minutes, not days.
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GhostDraft and Instec helped Arrowhead General Insurance launch nearly 800 custom forms and move the first three states into production in under nine months. Arrowhead needed a... platform for small and mid-sized accounts with many custom forms across states. Instec’s ISO library and APIs enabled fast integration and rollout. The system now manages about 70,000 policies in all 50 states, with a total premium value close to $200 million. Arrowhead streamlined workflows and improved processes for producers and clients using smart technology.
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GhostDraft helped a top P&C insurer improve claims communications. The insurer had a slow, IT-heavy process for customizing forms. GhostDraft... let business users control and test claims documents without IT help. This made forms creation faster and more efficient. The insurer now delivers timely claims correspondence and gets products to market faster.
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GhostDraft delivered a cloud-based CCM and document automation solution for a leading P&C insurer. The insurer needed to personalize claims... correspondence and improve adjuster efficiency. GhostDraft integrated in under 90 days, streamlining communications and giving business users control. The insurer cut total costs by 20% and increased speed to customer by 50%. Compliance and content control improved across all forms.
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GhostDraft helped a large US-based property and casualty insurer improve customer communications. The insurer needed to engage customers and cut... costs in correspondence. GhostDraft delivered a CCM solution that gave business users control over document design and delivery. The insurer saved time and resources, improved customer engagement, and reduced operating costs. The new workflows and omnichannel delivery made communications more efficient.
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GhostDraft helped a large insurance carrier modernize policy production. The insurer needed a CCM solution that worked with legacy systems... and gave business users more control. GhostDraft delivered an integrated platform in under 90 days. The insurer cut costs, sped up forms creation, and improved time to market. Business users now manage policy documents with less IT help, boosting efficiency and saving money.
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GhostDraft helped a leading property and casualty insurer improve its claims process. The insurer needed to personalize claims correspondence and... improve adjuster efficiency. GhostDraft delivered a cloud-based CCM and document automation solution. Business users gained control over document creation and workflows. The insurer reduced total costs by 20% and increased speed to customer by 50%.
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GhostDraft helped United Heritage Insurance automate and standardize their customer communications. United Heritage replaced manual, inconsistent document processes with GhostDraft’s... CCM solution, integrated with Sapiens Stingray. The new system lets them create, modify, and deliver documents in a collaborative environment with version control. They now produce consistent, compliant communications more efficiently. GhostDraft also reduced template maintenance and improved reliability, cutting costs and boosting productivity.
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GhostDraft helped a top physician-owned medical malpractice insurer launch a new product line and subsidiary fast. The insurer faced delays... from old systems and risked missing business goals. GhostDraft’s platform let business users quickly create, test, and deliver policy documents. The insurer met production schedules and launched on time. GhostDraft improved document control, compliance, and workflow efficiency.
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GhostDraft CCM helped Harford Mutual Insurance Group modernize its policy administration and agent portal. The company replaced a 25-year-old legacy... system to boost straight-through processing from under 10% to 54%. Agents now quote, bind, and issue policies in real time, improving speed and customer experience. The project doubled premium volume through the agent portal. Harford Mutual also decommissioned legacy systems and automated document delivery for agents.
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Instec and GhostDraft helped Arrowhead General Insurance speed up their market launch. Arrowhead needed a platform for small and mid-sized... accounts and fast book migration. They used Instec’s self-configuration tools and GhostDraft to build custom coverages and forms. The first three states went live in under nine months. Now, the system manages about 70,000 policies across all 50 states and the District of Columbia, with a premium value close to $200 million.
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GhostDraft helped a top faith-based homeowner and farm insurance provider improve their claims process. The insurer had a complex system... that relied heavily on IT to create and edit claims forms, which slowed them down and increased costs. With GhostDraft, business users could manage and customize claims correspondence without IT help. This made the process faster and more efficient, letting the insurer deliver timely claims communications and speed up product launches.
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GhostDraft helped a large US insurance management organization improve policy production. The insurer needed faster forms creation and lower costs.... GhostDraft gave business users control with an easy-to-use document platform. The solution reduced template needs and made content changes simple. The insurer sped up time to market and cut costs for forms creation.
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GhostDraft helped a large US-based property and casualty insurer improve customer communications. The insurer wanted to engage customers and cut... costs linked to correspondence. GhostDraft's CCM solution gave business users control over document design and delivery. This led to faster, more personalized, and compliant communications. The insurer saved time and resources with optimized workflows and omnichannel delivery.
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GhostDraft document automation helped Gowlings, a leading law firm, create almost one million documents and manage over 1,500 templates. The firm improved... speed, accuracy, and consistency in legal document production. GhostDraft integrated with existing applications, so 70 users adopted it quickly. Gowlings now produces about 90% of legal documents in one practice area using GhostDraft. The solution reduced time to market and standardized processes for the firm.
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GhostDraft helped Gowlings, a large international law firm, automate document creation and standardize processes. Gowlings used GhostDraft to speed up... legal document production and improve accuracy. The firm integrated GhostDraft into three applications in less than a year. About 70 people at Gowlings use GhostDraft, and this number is growing. Since 2013, Gowlings has generated almost one million documents and uses over 1,500 templates with GhostDraft. The solution saves time, reduces errors, and supports ongoing process improvements.
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GhostDraft helped First National Bank solve slow, complex loan document workflows. FNB built 91 loan document templates on GhostDraft, creating... 56 versions from each template. The bank now controls all documents in the cloud, improving compliance and speed. Changes to legal templates are much faster. FNB uses GhostDraft Studio for standardized, easy-to-update content. The solution protects FNB’s reputation and ensures all documents meet legal standards.
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