Genesys Altocloud Overview

Genesys-altocloud uses AI and machine learning for predictive web engagement. Customer experiences and website sales conversions are enhanced through guided interactions.

Use Cases

Customers recommend Engagement Management, Lifetime Value Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Genesys Altocloud.

Other use cases:

  • Contacts History
  • Proposal & Quote Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Genesys Altocloud.

Other priorities:

  • Increase Customer Life Time Value
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Genesys Altocloud Use-Cases and Business Priorities: Customer Satisfaction Data

Genesys Altocloud works with different mediums / channels such as Phone Calls.

Comprehensive Insights on Genesys Altocloud Use Cases

How does Genesys Altocloud facilitate Engagement Management?

Case Studies

Telecommunications

CASE STUDY Vodafone Germany

Genesys Cloud CX helped Vodafone Germany unify AI-based digital messaging. Vodafone wanted to improve customer experience. They used Genesys to connect channels and automate messaging. The solution m...ade customer service faster and more personal. Vodafone Germany amplified the customer experience with AI-powered tools.

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Banking

CASE STUDY Westpac NZ

Genesys Cloud CX helped Westpac NZ build a top service organization. The bank used Genesys to deliver better customer experiences. The solution improved service across channels. Westpac NZ now provid...es more seamless support for its customers. The bank strengthened trust and loyalty with Genesys technology.

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CASE STUDY UNITEC

Genesys Cloud platform helped UNITEC get the reliability and flexibility it needed. The platform supports contact center operations. UNITEC uses Genesys Cloud to deliver better customer experiences. ...The solution offers cloud architecture and AI-powered features. The case highlights improved reliability and flexibility for UNITEC.

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Non-Profit Organization Management

CASE STUDY The Salvation Army Australia

Genesys Cloud CX helped The Salvation Army Australia improve their contact center. The solution enabled personalized experiences at scale. The organization used AI-powered tools to connect with peopl...e across channels. The case highlights how Genesys supports non-profits in delivering better service. No specific numbers or metrics are mentioned in the content.

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CASE STUDY Telefoonaanname.nl

Telefoonaanname.nl moved to Genesys Cloud in one afternoon. The company used Genesys Cloud CX to improve their contact center. The migration was fast and smooth. The solution helped them deliver bett...er customer experiences. The case shows how Genesys Cloud can be deployed quickly for immediate impact.

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Education

CASE STUDY Western Governors University

Genesys Cloud CX helped Western Governors University improve the student experience. The university used Genesys to deliver better contact center support. The solution enabled more personalized and e...fficient service for students. This led to a richer and more engaging student journey. The case highlights the impact of AI-powered experience orchestration in education.

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Genesys Altocloud Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.87/5 ★

Read Reviews (9)
Custom Reports

3.92/5 ★

Read Reviews (10)
Analytics

3.91/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.87/5 ★

Read Reviews (9)
Custom Reports

3.92/5 ★

Read Reviews (10)
Analytics

3.91/5 ★

Read Reviews (12)

Software Failure Risk Guidance

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for Genesys Altocloud

Top Failure Risks for Genesys Altocloud

Genesys Cloud Services, Inc News

Product

YU-GI-OH! TCG Announces New Genesys Format

Konami has introduced a new format for the Yu-Gi-Oh! Trading Card Game called Genesys. This format excludes Pendulum and Link Monsters and uses a point system for deck construction, with a standard cap of 100 points. Konami plans to support Genesys at upcoming events and potentially expand it to Master Duel. This format aims to simplify gameplay for new players and offer fresh opportunities for casual duelists.

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Awards

Genesys Named a "Best-Led Company" by Glassdoor

Genesys has been recognized as one of Glassdoor's Best-Led Companies of 2025, highlighting its strong leadership and commitment to a workplace culture of trust, collaboration, and transparency. This accolade is based on employee feedback regarding CEO approval, senior management ratings, and overall leadership sentiment.

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Partnership

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences ChannelBuzz.ca

Genesys and ServiceNow have expanded their strategic partnership to enhance customer and employee experiences through AI-powered solutions. The collaboration introduces Agent2Agent orchestration, enabling AI agents to autonomously manage tasks across platforms. This partnership integrates Genesys Cloud AI with ServiceNow's AI Platform, offering synchronized workflows and intelligent routing. The unified service model aims to simplify AI adoption and improve operational efficiency, with new capabilities expected by early 2026.

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Product

Gartner's 2025 Magic Quadrant for Contact Center as a Service (CCaaS) Report Released Again, NiCE and Genesys Lead the Way

Gartner released its 2025 Magic Quadrant for Contact Center as a Service (CCaaS), highlighting NiCE and Genesys as leaders. The report evaluates vendors based on platform depth, global implementation, and customer feedback. AWS, Five9, and Talkdesk also feature as leaders, with notable mentions of their AI capabilities and market adaptability. Content Guru emerged as a challenger, showcasing significant market influence.

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Genesys Cloud Services, Inc Profile

Company Name

Genesys Cloud Services, Inc

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

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Financials

PRIVATE