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Latest Product Updates and Feature Enhancements on Gainsight PX
Gainsight Launches the Agentic Stack for Customer Retention
Gainsight has launched the Agentic Stack, a comprehensive platform designed to enhance customer retention and growth. This new offering includes the Gainsight Agent Studio, pre-built AI agents, and e...xpanded access to Model Context Protocol (MCP) and command-line interface (CLI). These innovations allow post-sales teams to build and buy AI agents, integrating seamlessly with existing systems. Gainsight has also formed a strategic partnership with Salesforce to integrate Gainsight data into Salesforce's platform.
Gainsight Announces New AI-Native Services Business
Gainsight has launched Atlas, an AI-Native Services business, transforming from a traditional SaaS model to a software-plus-services approach. Atlas offers three paths: pre-built software and AI agen...ts, custom agents and workflows, or full-service management by Gainsight. This shift aims to enhance customer retention by managing renewals and other post-sale outcomes through AI-human collaboration, providing full transparency and accountability.
Gainsight Brings Vibe Coding to Customer Communities Product with Launch of Developer Studio and Announces New Skilljar Integration
Gainsight has launched Developer Studio and a new integration with Skilljar for its Customer Communities product. Developer Studio allows for AI-native customization without technical dependencies, e...nabling community builders to create custom experiences. The Skilljar integration unifies community and learning, enhancing customer engagement and retention by providing a seamless experience for accessing training and community resources.
Gainsight adds MCP support for AI retention workflows
Gainsight has integrated Model Context Protocol (MCP) support into its Gainsight CS and Staircase AI platforms, enabling AI-driven retention workflows. This integration allows customer success teams ...to use AI agents for tasks like identifying risks and managing renewals by combining structured data with unstructured communication signals. PartsSource, a healthcare technology company, is an early adopter, leveraging this framework to enhance its AI workflows.
Gainsight Opens Platform with MCP for Agentic Customer Retention Era
Gainsight has launched the Model Context Protocol (MCP) for its Gainsight CS and Staircase AI platforms, enabling customer success teams to build agentic retention workflows using AI tools like Claud...e and ChatGPT. MCP allows teams to access unified customer data, create custom workflows, and execute actions directly within Gainsight, enhancing customer retention strategies. The platform ensures secure, permission-aware integration with existing AI tools and is available now.
Gainsight Opens Its Platform with MCP, Bringing Customer Retention Into the Agentic Era
Gainsight has launched its new platform, MCP, designed to enhance customer retention by leveraging agentic technology. This platform aims to empower businesses with advanced tools to understand and e...ngage customers more effectively.
Gainsight has introduced the Model Context Protocol (MCP), an open standard that integrates AI tools with live customer data from Staircase AI and Gainsight CS. This integration enhances AI capabilit...ies by providing real-time customer insights, enabling actions directly within workflows. Gainsight CS MCP is in early preview and will be available to all customers on April 25, 2026.
Gainsight has introduced support for the Model Context Protocol (MCP) across its Gainsight CS and Staircase AI platforms. This enhancement allows customer success teams to build AI-driven retention w...orkflows, leveraging comprehensive customer data for actions like risk flagging and renewal orchestration. MCP integrates customer insights from various communication channels, enabling autonomous workflows and real-time actions. Gainsight MCP is now available, offering secure, permission-aware access to customer intelligence.
Gainsight Opens Its Platform with MCP, Bringing Customer Retention Into ...
Gainsight has introduced support for the Model Context Protocol (MCP) across its Gainsight CS and Staircase AI platforms. This enhancement allows customer success teams to use AI tools like Claude an...d ChatGPT to build agentic retention workflows. MCP enables teams to access unified customer data, create custom workflows, and execute actions directly within Gainsight CS. This development aims to streamline customer retention efforts by leveraging AI-driven insights and actions.
Gainsight Opens Platform with MCP, Bringing Customer Retention Into AI ...
Gainsight has integrated the Model Context Protocol (MCP) into its Gainsight CS and Staircase AI products, enhancing customer retention workflows with AI tools like Claude and ChatGPT. This integrati...on allows teams to automate workflows, access unified customer data, and improve customer satisfaction by reducing churn. Gainsight MCP is now available, enabling seamless AI-driven retention strategies across customer success teams.
Gainsight CC Reaches Key Milestones in Growth, AI, Recognition - MarTech Cube
Gainsight's Customer Communities (Gainsight CC) product was recognized as a Leader in the IDC MarketScape: Worldwide Enterprise Community Applications 2025 report. Gainsight announced significant gro...wth and AI advancements, including a deeper integration with Skilljar, the launch of a Moderation AI Agent, and AI Translations feature. Gainsight added over 60 new customers, marking its strongest growth year, and expanded its Community business through strategic investments and leadership appointments.
Digital CS Enters a New Paradigm, Driven by Agentic AI
Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Ma...nagers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.
Agentic AI and Customer Success: Redefining the Journey
Gainsight is leveraging agentic AI to transform customer success management. At the Pulse Unplugged event, Gainsight showcased its Atlas AI agents, including Staircase AI and the Renewal AI Agent, wh...ich automate repetitive tasks and enhance customer interactions. These tools enable proactive engagement, reduce churn, and improve retention. Gainsight's AI solutions aim to empower customer success teams by allowing them to focus on strategic initiatives and creative problem-solving.
Gainsight Amplifies Commitment to Accessibility With Updates to Customer Communities
Gainsight has enhanced its Customer Communities platform with new accessibility features, reinforcing its focus on inclusive digital experiences. The updates aim to make community engagement more acc...essible for all users, supporting organizations in delivering self-service and fostering customer success through improved usability.
Strategic Partnerships and Integrations of Gainsight PX
Gainsight launches Developer Studio & Skilljar tie-up
Gainsight has launched Developer Studio for its Customer Communities platform and integrated it with Skilljar. This integration enables seamless user experiences by combining customer education and c...ommunity engagement through single sign-on, unified navigation, and embedded education widgets. The collaboration aims to enhance customer retention by offering a cohesive digital hub for learning and community interaction.
Glean partners with Gainsight to enhance customer view -
Gainsight has partnered with Glean to integrate Gainsight's Revenue engine with Glean's Work AI platform. This integration allows Glean's AI assistant to access and utilize Gainsight's customer healt...h, risk, sentiment, and lifecycle data, providing a comprehensive view of customer accounts. The collaboration aims to enhance customer experience by enabling faster, more informed decision-making and reducing organizational silos.
Glean Expands Work AI Platform With Native Gainsight Integration
Glean has expanded its Work AI platform by integrating it natively with Gainsight. This integration aims to enhance user experience by providing seamless access to customer success data within the AI... platform, facilitating better decision-making and workflow efficiency.
Glean and Gainsight have formed a partnership to enhance customer success and engagement through integrated solutions, leveraging Gainsight's customer success platform and Glean's AI-powered search c...apabilities.
Glean and Gainsight Partner to Put Customer Context to Work for Revenue Teams
Glean and Gainsight have announced a new integration, combining Gainsight's customer intelligence with Glean's Work AI platform. This collaboration provides a unified view of customer data, enhancing... decision-making for revenue teams. The integration aims to streamline customer interactions by offering a comprehensive account picture, reducing preparation time, and aligning sales and customer success teams. The integration is now available.
Gainsight Partners with Salesforce: A Dynamic Duo Committed to Protecting Data - inkl
Gainsight and Salesforce have formed a partnership to enhance data security following a cyber incident involving Gainsight applications. The collaboration focuses on safeguarding customer data and im...proving security frameworks. Both companies emphasize transparency and accountability in addressing cybersecurity threats, showcasing their commitment to innovation and data protection.
Mergers, Acquisitions, and Business Moves by Gainsight PX
Gainsight Acquires UpdateAI: Accelerating the Age of Atlas Agents
Gainsight has acquired UpdateAI to enhance its Atlas AI agents, integrating UpdateAI's precise AI insights for customer success. This acquisition, led by UpdateAI founder Josh Schachter, aims to adva...nce Gainsight's AI roadmap and deepen its capabilities in post-sales workflows. Schachter will join Gainsight as SVP & GM of Atlas, bringing his team to push the boundaries of agentic AI systems.
Leadership and Executive Team Updates at Gainsight PX
Gainsight Deepens Executive Leadership Bench with Strategic Hires Across Finance and Go-to-Market
Gainsight has strengthened its executive team with the appointment of Paul Sheppard as CFO, Ozlem Yuksel as EVP of GTM Strategy & Operations, and Emily Singer as SVP of Corporate Marketing. These str...ategic hires aim to drive Gainsight's growth and capitalize on market opportunities, enhancing its leadership in customer success management.
Gainsight Deepens Executive Leadership Bench with Strategic Hires ...
Gainsight has strengthened its executive team with the appointments of Paul Sheppard as CFO, Ozlem Yuksel as EVP of GTM Strategy & Operations, and Emily Singer as SVP of Corporate Marketing. These st...rategic hires aim to drive Gainsight's growth and enhance its customer success platform, leveraging innovations like Staircase AI and Atlas AI Agents.
Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report
Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed ...Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.
Awards, Recognitions, and Industry Achievements of Gainsight PX
Payscale Overhauls Customer Success Model, Wins Gainsight Award
Payscale won Gainsight's 2026 GameChanger Award for its customer success transformation, which improved retention and revenue growth. The overhaul included aligning customer-facing functions with mea...surable outcomes and creating a centralized knowledge ecosystem.
Gainsight CS Earns a 2025 Top Rated Award From TrustRadius!
Gainsight CS has been awarded the 2025 Top Rated Award by TrustRadius, a recognition based on customer feedback. This accolade highlights Gainsight's role in customer success, emphasizing its insight...s, automation, and user-friendly interface. TrustRadius awards are known for unbiased recognition of technology products.
Corporate News and Organizational Updates on Gainsight PX
Gainsight Expands Global Reach with New EU Datacenter - Yahoo Finance
Gainsight has launched a new EU datacenter in Germany to support the global deployment of its AI-powered customer intelligence solution, Staircase AI. This expansion enhances Gainsight's ability to o...ffer enterprise-grade security, local data residency, and improved performance for EMEA customers. The datacenter also supports GDPR compliance and includes new features like PII Anonymization, reinforcing Gainsight's commitment to secure AI solutions.
