Home
Live Chat
Freshdesk Messaging
Freshdesk Messaging Case Studies & Customer Stories
Real-World Case Studies and Customer Success Stories with Freshdesk Messaging
4.38
5
★ ★ ★ ★ ★
☆ ☆ ☆ ☆ ☆
(2809)
(2809 )
Messaging platform that makes chat easy for today's digital customers
Learn More
Transportation/Trucking/Railroad Case Studies and Success Stories with Freshdesk Messaging
Case Study Zoomcar
Zoomcar improves customer retention with personal, in-app support
Read more →
Case Study Zoomcar
Zoomcar improves customer retention with personal, in-app support
Read more →
Case Study Zoomcar
Zoomcar improves customer retention with personal, in-app support
Read more →
Retail Case Studies and Success Stories with Freshdesk Messaging
Case Study Poundit
Poundit increases conversion rate by 50% with Freshdesk Messaging
Read more →
Case Study Kaafmeem
Kaafmeem aces its customer operations using Freshdesk Messaging and WhatsApp
Read more →
Case Study Kaafmeem
Kaafmeem aces its customer operations using Freshdesk Messaging and WhatsApp
Read more →
Case Study Kaafmeem
Kaafmeem aces its customer operations using Freshdesk Messaging and WhatsApp
Read more →
Case Study BEL USA
How BEL USA brought down operational costs using Freshdesk Messaging
Read more →
Case Study Poundit
Poundit increases conversion rate by 50% with Freshdesk Messaging
Read more →
Case Study Poundit
Poundit increases conversion rate by 50% with Freshdesk Messaging
Read more →
Case Study BEL USA
How BEL USA brought down operational costs using Freshdesk Messaging
Read more →
Case Study BEL USA
How BEL USA brought down operational costs using Freshdesk Messaging
Read more →
Hospitality Case Studies and Success Stories with Freshdesk Messaging
Case Study MakeMyTrip
MakeMyTrip increases agent efficiency by 3x using Freshdesk Messaging
Read more →
Case Study Travix
How bots and automation helped Travix navigate customer service during a global crisis
Read more →
Case Study Travix
How bots and automation helped Travix navigate customer service during a global crisis
Read more →
Case Study Musafir
Musafir converts website visitors into happy travellers with Freshdesk Messaging
Read more →
Case Study MakeMyTrip
MakeMyTrip increases agent efficiency by 3x using Freshdesk Messaging
Read more →
Case Study KKday
KKday uses customer experience to create unforgettable holiday experiences
Read more →
Case Study Travix
How bots and automation helped Travix navigate customer service during a global crisis
Read more →
Case Study Musafir
Musafir converts website visitors into happy travellers with Freshdesk Messaging
Read more →
Case Study KKday
KKday uses customer experience to create unforgettable holiday experiences
Read more →
Case Study MakeMyTrip
MakeMyTrip increases agent efficiency by 3x using Freshdesk Messaging
Read more →
Case Study Musafir
Musafir converts website visitors into happy travellers with Freshdesk Messaging
Read more →
Case Study KKday
KKday uses customer experience to create unforgettable holiday experiences
Read more →
Financial Services Case Studies and Success Stories with Freshdesk Messaging
Case Study NuDebt
NuDebt increases revenue by 40% with Freshdesk Messaging’s WhatsApp API
Read more →
Case Study FinAccel
FinAccel achieves 98% CSAT with Freshdesk Messaging
Read more →
Case Study Klarna
Klarna wows its 80M customers with instant responses and rapid resolutions with Freshdesk Messaging
Read more →
Case Study Mama Money
Mama Money improved their resolution SLAs by 40% with Freshdesk Messaging
Read more →
Case Study Klarna
Klarna wows its 80M customers with instant responses and rapid resolutions with Freshdesk Messaging
Read more →
Case Study Mama Money
Mama Money improved their resolution SLAs by 40% with Freshdesk Messaging
Read more →
Case Study Mama Money
Mama Money improved their resolution SLAs by 40% with Freshdesk Messaging
Read more →
Case Study Klarna
Klarna wows its 80M customers with instant responses and rapid resolutions with Freshdesk Messaging
Read more →
Case Study NuDebt
NuDebt increases revenue by 40% with Freshdesk Messaging’s WhatsApp API
Read more →
Case Study NuDebt
NuDebt increases revenue by 40% with Freshdesk Messaging’s WhatsApp API
Read more →
Case Study FinAccel
FinAccel achieves 98% CSAT with Freshdesk Messaging
Read more →
Case Study FinAccel
FinAccel achieves 98% CSAT with Freshdesk Messaging
Read more →
Case Study Mama Money
Mama Money improved their resolution SLAs by 40% with Freshdesk Messaging
Read more →
Case Study NuDebt
NuDebt increases revenue by 40% with Freshdesk Messaging’s WhatsApp API
Read more →
Case Study FinAccel
FinAccel achieves 98% CSAT with Freshdesk Messaging
Read more →
Food & Beverages Case Studies and Success Stories with Freshdesk Messaging
CASE STUDY HelloFresh
HelloFresh improved supply chain response and team collaboration using Freshservice, leading to enhanced data availability and operational efficiency.
Read more →
Consumer Services Case Studies and Success Stories with Freshdesk Messaging
Case Study Shuttle Delivery
How Shuttle Delivery resolves 95% of its queries with Freshdesk Messaging.
Read more →
Case Study Instantprint
Instantprint increases order value by 24% using Freshdesk Messaging
Read more →
Case Study Fantastic Services
Fantastic Services increases chat ROI by 100% with Freshdesk Messaging
Read more →
Case Study SuprDaily
How SuprDaily uses WhatsApp to deliver daily essentials to 70,000 customers
Read more →
Case Study Fantastic Services
Fantastic Services increases chat ROI by 100% with Freshdesk Messaging
Read more →
Case Study Shuttle Delivery
How Shuttle Delivery resolves 95% of its queries with Freshdesk Messaging.
Read more →
Case Study Instantprint
Instantprint increases order value by 24% using Freshdesk Messaging
Read more →
Case Study Shuttle Delivery
How Shuttle Delivery resolves 95% of its queries with Freshdesk Messaging.
Read more →
Case Study Instantprint
Instantprint increases order value by 24% using Freshdesk Messaging
Read more →
Case Study Instantprint
Instantprint increases order value by 24% using Freshdesk Messaging
Read more →
Case Study Fantastic Services
Fantastic Services increases chat ROI by 100% with Freshdesk Messaging
Read more →
Case Study SuprDaily
How SuprDaily uses WhatsApp to deliver daily essentials to 70,000 customers
Read more →
Case Study SuprDaily
How SuprDaily uses WhatsApp to deliver daily essentials to 70,000 customers
Read more →
Computer Software Case Studies and Success Stories with Freshdesk Messaging
Case Study CISS
CISS Scales Customer Support Operations 3x with Freshdesk Messaging
Read more →
Case Study CISS
CISS Scales Customer Support Operations 3x with Freshdesk Messaging
Read more →
Case Study CISS
CISS Scales Customer Support Operations 3x with Freshdesk Messaging
Read more →
Internet Case Studies and Success Stories with Freshdesk Messaging
Case Study Delivery Hero
7 Million messages per month, Delivery Hero relies on Freshdesk Messaging to support a global rider fleet
Read more →
Case Study Dunzo
On-demand delivery app, Dunzo resolves 48% of customer queries with chatbots
Read more →
Case Study Dunzo
On-demand delivery app, Dunzo resolves 48% of customer queries with chatbots
Read more →
Case Study Delivery Hero
7 Million messages per month, Delivery Hero relies on Freshdesk Messaging to support a global rider fleet
Read more →
Case Study Dunzo
On-demand delivery app, Dunzo resolves 48% of customer queries with chatbots
Read more →
Case Study Delivery Hero
7 Million messages per month, Delivery Hero relies on Freshdesk Messaging to support a global rider fleet
Read more →
Revenues up 18%, losses down 91% - whatever Freshworks is doing, just keep doing it
Freshworks reported an 18% increase in Q2 revenues and a 91% reduction in net losses, driven by investments in AI, Employee Experience, and Customer Experience. The Freddy Copilot AI was included in ... over 55% of large new deals, with 5,000 customers now using AI products, generating over $20 million in ARR. Notable customer wins include KAYAK, Honda Motor Europe, Nexstar Media Group, and Michaels Stores, each benefiting from Freshworks' solutions. Show More..
Read more →
