Latest Product Updates and Feature Enhancements on Five9
Five9, Inc. (FIVN) Launches Five9 Fusion for ServiceNow
Five9, Inc. launched Five9 Fusion for ServiceNow, an AI-powered solution that unifies voice and digital interactions to enhance customer service. The integration with ServiceNow's Customer Service Ma...nagement provides a single platform for businesses, reducing expenses and offering end-to-end visibility. It empowers agents with a unified interface, enabling faster, personalized customer experiences.
Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences | Five9
Five9 has launched Five9 Fusion for ServiceNow, an AI-powered integration that unifies voice and digital interactions to enhance customer service experiences. This integration offers real-time transc...ription and unified routing, enabling agents to resolve issues faster and deliver personalized service. The solution is designed to reduce operational costs and improve agent productivity by providing a single interface for managing interactions.
New Five9 Research Reveals Human-Centered AI and Smarter Service Design Are Essential to Winning in the Experience Economy | Five9
Five9 released its 2025 Business Leaders Customer Experience Report, highlighting the importance of human-centered AI and smarter service design in customer experience. The report, based on a survey ...of over 400 senior business decision-makers, emphasizes the need for AI that enhances customer trust and the role of empowered agents in handling complex interactions. It also reveals perception gaps between business leaders and customers regarding self-service and wait times.
New Five9 Fusion for Salesforce Deepens Partnership to Deliver Integrated AI-Powered Customer Experiences
Five9 has launched Five9 Fusion for Salesforce, a new product and services bundle that integrates Five9s Intelligent CX Platform with Salesforce Service Cloud Voice. This solution enables businesses ...to deliver AI-powered, personalized customer experiences and streamlines deployment for joint customers seeking advanced contact center capabilities.
Acqueon Proactive Customer Engagement by Five9
Five9 introduces Acqueon Proactive Customer Engagement, an AI-powered platform to enhance revenue, compliance, and customer interaction through omnichannel solutions like Acqueon Campaigns, Complianc...e, Dialer, and Outreach.
Strategic Partnerships and Integrations of Five9
Five9 Launches Joint Enterprise Customer Experience AI Solution With Google Cloud | Five9
Five9 and Google Cloud have expanded their partnership to launch a joint Enterprise Customer Experience AI solution. This integrated offering combines Five9's AI-Infused Intelligent CX Platform with ...Google Cloud's Gemini Enterprise for Customer Experience and advanced AI services. The solution aims to enhance customer interactions by providing seamless, personalized experiences across various industries. Customers can access Five9 through the Google Cloud Marketplace, benefiting from simplified procurement and billing.
Teaming Up for Success in Government: Five9 and Microsoft Teams
Five9 and Microsoft Teams are collaborating to enhance success in government sectors. Five9 is recognized as a leader in the Gartner Magic Quadrant and has announced its 2024 Global Partner Awards. A...dditionally, Five9 released a new 2025 Customer Experience Report.
Leadership and Executive Team Updates at Five9
Five9 Announces Board of Directors Reshuffle
Five9 announced changes to its Board of Directors, with David Welsh resigning and Robert Zollars appointed as the new Lead Independent Director. Jonathan Mariner and Michael Burdiek were also appoint...ed to key roles, while Sudhakar Ramakrishna joined as a Class II director, bringing experience from SolarWinds Corporation.
Awards, Recognitions, and Industry Achievements of Five9
Five9 Named a Leader in the 2025 Gartner® Magic Quadrant for Contact Center as a Service for the Eighth Time
Five9 has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eighth consecutive time. This recognition highlights Five9's Intelligent CX Platform, ...which leverages AI to enhance customer experiences. The platform supports large-scale contact centers with advanced AI and speech recognition features, demonstrating Five9's consistent innovation and market leadership.
Opus Research Recognizes Five9 for AI Innovation, Trust, and Scalable CX Delivery | Five9
Five9 has been recognized by Opus Research for its innovative approach to AI in customer experience. The company's Intelligent CX Platform, which integrates Generative AI with CCaaS maturity, was hig...hlighted for its enterprise readiness, governance, and ability to deliver secure, scalable customer interactions. This recognition underscores Five9's role as a trusted partner in AI-driven CX transformation.
Five9 Earns Multiple Metrigy Honors for Driving Business Success and CX Innovation | Five9
Five9 received multiple accolades from Metrigy, being named a MetriStar Top Provider for both Contact Center-as-a-Service (CCaaS) and Workforce Engagement Management (WEM) Suites. The company also ra...nked as a market leader in the 2025 CCaaS MetriRank report. These honors highlight Five9's innovation and ability to deliver measurable business success, with high customer satisfaction and improved agent performance.