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Latest Product Updates and Feature Enhancements on Five9
Five9 Expands Agentic AI Across CX Workflows
Five9 is expanding its agentic AI capabilities across customer experience workflows, enhancing its position in the market. This expansion signifies increased commercial adoption of agentic AI in ente...rprise customer experience, reflecting Five9's strategic growth in AI-driven solutions.
How Five9 (FIVN) Is Expanding Its Agentic AI Push Across Customer ...
Five9 has expanded its Fusion ecosystem by introducing a new AI Agent Connect integration API. This API enables enterprises to connect voice AI agents with third-party systems, allowing for orchestra...ted customer experience workflows. This move is part of Five9's strategy to enhance its agentic AI capabilities beyond isolated tools, aiming for broader workflow integration.
Five9 expands agentic AI for customer experience workflows
Five9 launched an API to integrate AI agents with third-party systems, enhancing its agentic AI capabilities for customer experience workflows across broader ecosystems.
Five9, Inc. (FIVN) Launches Five9 Fusion for ServiceNow
Five9, Inc. launched Five9 Fusion for ServiceNow, an AI-powered solution that unifies voice and digital interactions to enhance customer service. The integration with ServiceNow's Customer Service Ma...nagement provides a single platform for businesses, reducing expenses and offering end-to-end visibility. It empowers agents with a unified interface, enabling faster, personalized customer experiences.
Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences | Five9
Five9 has launched Five9 Fusion for ServiceNow, an AI-powered integration that unifies voice and digital interactions to enhance customer service experiences. This integration offers real-time transc...ription and unified routing, enabling agents to resolve issues faster and deliver personalized service. The solution is designed to reduce operational costs and improve agent productivity by providing a single interface for managing interactions.
New Five9 Research Reveals Human-Centered AI and Smarter Service Design Are Essential to Winning in the Experience Economy | Five9
Five9 released its 2025 Business Leaders Customer Experience Report, highlighting the importance of human-centered AI and smarter service design in customer experience. The report, based on a survey ...of over 400 senior business decision-makers, emphasizes the need for AI that enhances customer trust and the role of empowered agents in handling complex interactions. It also reveals perception gaps between business leaders and customers regarding self-service and wait times.
Celebrating Five9 Day: A Moment of Gratitude for Our Partners
Five9 celebrates "Five9 Day" to express gratitude to its partners for their role in driving innovation and customer success. The company highlights initiatives like enhanced partner enablement, stron...ger go-to-market collaboration, and improved partner experience. These efforts aim to empower partners with tools and resources, fostering deeper collaboration and innovation in the evolving customer experience landscape.
Aspect Software and Five9 Formalize Partnership to Expand Intelli
Aspect Software and Five9 have formalized a partnership to enhance cloud contact center solutions by integrating Aspect's workforce management capabilities with Five9's interaction data. This collabo...ration aims to optimize staffing, improve service levels, and boost operational efficiency for enterprises. The partnership includes joint enablement and go-to-market efforts to provide scalable, intelligent CX solutions.
Aspect and Five9 Partnership Supports More Proactive Decision-Making
Aspect and Five9 have formed a partnership to enhance contact center operations by integrating Five9's interaction data with Aspect's workforce management platform. This integration enables real-time... data-driven decision-making, improving staffing forecasts and operational efficiency. The collaboration targets enterprise and mid-market organizations, aiming to modernize systems and boost customer experience through intelligent workforce management solutions.
Aspect Software and Five9 Partner to Expand Intelligent CX Solutions
Aspect Software and Five9 have formed a partnership to enhance intelligent customer experience (CX) solutions. This collaboration integrates Five9's cloud contact center technology with Aspect's work...force management platform, enabling real-time data ingestion for improved forecasting, staffing, and operational efficiency. The partnership aims to optimize customer demand alignment and enhance service levels while reducing costs.
Aspect Software and Five9 Formalize Partnership to Expand Intelligent ...
Aspect Software and Five9 have formalized a partnership to enhance cloud contact center solutions by integrating Aspect's workforce management capabilities with Five9's platform. This collaboration a...ims to improve staffing efficiency, service levels, and operational performance by leveraging real-time and historical interaction data. The partnership focuses on joint enablement and go-to-market efforts to provide enterprises with advanced customer engagement and workforce optimization technologies.
Aspect and Five9 Formalize Partnership to Expand Intelligent Workforce ...
Aspect and Five9 have formalized a partnership to enhance customer experience solutions by integrating Aspect's workforce management capabilities with Five9's cloud contact center platform. This coll...aboration aims to improve forecasting accuracy, optimize staffing, and increase operational efficiency for enterprises by leveraging real-time and historical interaction data.
Five9 Advances Open Platform Strategy with Fusion Evolution
Five9 has launched the Five9 Fusion Partner Program, enhancing its open platform strategy. This program integrates product partnerships, ISVs, and embedded technologies to improve customer experience... (CX) orchestration. The initiative aims to connect AI, data, and business systems, fostering innovation and personalized customer interactions. Key enhancements include improved interoperability and new APIs for voice AI agents.
Five9 Fusion Targets the Integration Problem Stalling Enterprise CX
Five9 has expanded its partner strategy with the launch of Five9 Fusion, a platform aimed at integrating AI agents, human agents, and enterprise workflows. Announced at Enterprise Connect, the progra...m enhances collaboration with ISVs and technology partners, building on previous integrations with Salesforce and ServiceNow. This initiative aims to streamline CX orchestration, improve personalization, and leverage AI for enhanced customer experiences.
Five9 Strengthens Open Platform Strategy with Evolution of Five9 Fusion
Five9 has launched the Five9 Fusion Partner Program, enhancing its open platform strategy. This initiative integrates product partnerships, ISVs, and embedded technology partners, aiming to improve c...ustomer experience (CX) through AI, data, and enterprise application connectivity. The program supports faster CX innovation and personalization, aligning with market trends for open architectures and ecosystem-driven strategies.
Five9 Strengthens Open Platform Strategy with Evolution ...
Five9 has launched the Five9 Fusion Partner Program, enhancing its open platform strategy. This program integrates product partnerships, ISVs, and embedded technology partners to improve customer exp...erience (CX) orchestration. The initiative aims to connect AI, data, and business systems, offering faster CX innovation and personalization. Enhancements include improved interoperability and new APIs for AI agents.
Five9 Launches Joint Enterprise Customer Experience AI Solution With Google Cloud | Five9
Five9 and Google Cloud have expanded their partnership to launch a joint Enterprise Customer Experience AI solution. This integrated offering combines Five9's AI-Infused Intelligent CX Platform with ...Google Cloud's Gemini Enterprise for Customer Experience and advanced AI services. The solution aims to enhance customer interactions by providing seamless, personalized experiences across various industries. Customers can access Five9 through the Google Cloud Marketplace, benefiting from simplified procurement and billing.
Five9 Says CX Needs a Single Platform, Not Disparate AI Tools
Five9 is shifting its business model from seat-based pricing to a consumption-driven approach, emphasizing a unified CX platform with AI integration. This transition aims to enhance revenue predictab...ility and align with customer needs for a comprehensive CX solution. Five9's Q1 earnings report highlights a 9% revenue increase, driven by a 68% rise in AI-related revenue, showcasing the company's strategic focus on AI-native experiences.
Five9 Announces First Quarter 2026 Financial Results
Five9 reported a 9% increase in Q1 2026 revenue to $305.3 million, with subscription revenue growing 13%. The company announced a $90 million accelerated share repurchase and authorized a new $200 mi...llion repurchase program. GAAP net income was $18.4 million, while non-GAAP net income reached $58.6 million. Adjusted EBITDA improved to $74.5 million. The company also provided guidance for the full year and second quarter of 2026.
Five9 reported strong Q4 results, driven by its AI-powered CX platform and enterprise adoption, leading to a significant increase in revenue and bookings. The company highlighted its strategic focus ...on AI and conversational data to enhance customer experiences. With new CEO Amit Mathradas, Five9 aims to expand its unified CX platform and strengthen its partner ecosystem, notably with Google Cloud, to accelerate AI deployment and customer engagement.
Five9 is pivoting towards AI-driven growth, appointing Amit Mathradas as CEO and Jay Lee as Chief Marketing and Growth Officer. The company reported a 68% increase in AI revenue and is enhancing its ...partnership with Google Cloud to integrate Gemini models. This positions Five9 as a key player in AI-powered customer interactions, moving beyond traditional contact center functions.
Five9 has appointed Jay Lee as Chief Marketing and Growth Officer to unify global marketing with revenue strategy. Lee, formerly of Icertis and Avalara, brings expertise in enterprise technology and ...data-driven leadership, reflecting Five9's focus on integrating marketing and operations to enhance its AI-powered customer experience platform.
Five9, Inc. Appoints Jay Lee as Chief Marketing and Growth Officer ...
Five9, Inc. has appointed Jay Lee as Chief Marketing and Growth Officer, effective April 6, 2026. This role merges global marketing with revenue strategy to enhance Five9's go-to-market engine. Lee, ...previously with Icertis and Avalara, brings extensive experience in business transformation and growth across enterprise technology sectors.
Five9 Appoints Jay Lee as Chief Marketing and Growth Officer
Five9 appoints Jay Lee as Chief Marketing and Growth Officer to unify global marketing and revenue strategy, enhancing AI-driven customer experience innovation. Lee's extensive experience in enterpri...se technology and payments will support Five9's goal of delivering personalized, data-driven customer experiences.
Five9 Creates Unified Growth Role, Names Jay Lee CMO
Five9 has appointed Jay Lee as the new chief marketing and growth officer, a role that merges global marketing with revenue strategy and operations. Lee, previously CMO at Icertis and Avalara, will f...ocus on enhancing AI-driven customer experience offerings. This move aligns with Five9's strategy to integrate marketing and operations for a more personalized customer experience.
Five9 announced changes to its Board of Directors, with David Welsh resigning and Robert Zollars appointed as the new Lead Independent Director. Jonathan Mariner and Michael Burdiek were also appoint...ed to key roles, while Sudhakar Ramakrishna joined as a Class II director, bringing experience from SolarWinds Corporation.
Awards, Recognitions, and Industry Achievements of Five9
Five9 Recognized on CRN's 2026 AI 100 List for Third Consecutive Year
Five9 has been named to CRN's 2026 AI 100 list for the third consecutive year, highlighting its leadership in AI innovation within the software category. This recognition underscores Five9's role in ...advancing AI-powered customer experience solutions, as evidenced by successful implementations with companies like Exact Sciences and SumUp. Five9's Genius AI portfolio and partnerships with Salesforce, ServiceNow, and Epic further enhance its capabilities.
Five9 Recognized in CRN AI 100 for Third Consecutive Year
Five9 has been recognized in the CRN AI 100 list for the third consecutive year, highlighting its leadership in enterprise AI innovation. This recognition underscores Five9's competitive edge in the ...customer experience market.
Five9 lands CRN AI 100 list for third straight year
Five9 has been recognized on CRN's 2026 AI 100 list for the third consecutive year, highlighting its leadership in AI innovation for customer experience. This accolade underscores Five9's success in ...operationalizing AI across customer journeys, with significant results reported by clients like Exact Sciences and SumUp. The company continues to enhance its AI capabilities and expand its ecosystem with partners such as Salesforce and ServiceNow.
Five9 Named a Leader in the 2025 Gartner® Magic Quadrant for Contact Center as a Service for the Eighth Time
Five9 has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eighth consecutive time. This recognition highlights Five9's Intelligent CX Platform, ...which leverages AI to enhance customer experiences. The platform supports large-scale contact centers with advanced AI and speech recognition features, demonstrating Five9's consistent innovation and market leadership.
Opus Research Recognizes Five9 for AI Innovation, Trust, and Scalable CX Delivery | Five9
Five9 has been recognized by Opus Research for its innovative approach to AI in customer experience. The company's Intelligent CX Platform, which integrates Generative AI with CCaaS maturity, was hig...hlighted for its enterprise readiness, governance, and ability to deliver secure, scalable customer interactions. This recognition underscores Five9's role as a trusted partner in AI-driven CX transformation.
Five9 Earns Multiple Metrigy Honors for Driving Business Success and CX Innovation | Five9
Five9 received multiple accolades from Metrigy, being named a MetriStar Top Provider for both Contact Center-as-a-Service (CCaaS) and Workforce Engagement Management (WEM) Suites. The company also ra...nked as a market leader in the 2025 CCaaS MetriRank report. These honors highlight Five9's innovation and ability to deliver measurable business success, with high customer satisfaction and improved agent performance.
Corporate News and Organizational Updates on Five9
Five9, Inc. Amends Certificate of Incorporation and Bylaws
Five9, Inc. has amended its Certificate of Incorporation and Bylaws following its 2026 Annual Meeting. Key changes include declassifying the Board for annual director elections, eliminating supermajo...rity voting requirements, and aligning Bylaws with the amended Charter. These governance changes may increase shareholder influence and takeover vulnerability, impacting Five9's strategic direction and share price.
