Latest News & Updates on Five9

Five9's webinar highlighted the gap between fraud detection and customer communication in financial services. The Five9 Advanced Campaign Manager integrates fraud alerts with omnichannel customer out...reach, enabling real-time notifications and compliance automation. This approach helps financial institutions reduce fraud losses, improve customer trust, and enhance operational efficiency.
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Five9 has integrated its contact center tools directly into Epic's healthcare modules, enhancing patient engagement and operational efficiency. This integration allows seamless workflows, reducing ca...ll handling time by up to 25% and improving call efficiency. The rapid adoption by healthcare organizations highlights the demand for integrated solutions that enhance patient experience without disrupting existing systems.
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Five9 and Regal have integrated their platforms, enabling Regal's AI voice agents to be available through Five9's AI Agent Connect program. This integration enhances enterprise contact centers by aut...omating call follow-ups and synchronizing real-time call data, improving agent productivity and customer engagement. The collaboration supports secure AI deployment in regulated industries.
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Five9 and Level AI have formed a partnership focusing on integrations that enhance customer experience. This collaboration opens new opportunities for partners in LATAM and Canada, offering resources... to position and sell effectively.
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Five9 has integrated its Agentic Quality Management (AQM) with Intelligent CX Routing, enabling real-time adjustments based on agent performance. This integration enhances call routing by matching cu...stomers with the most suitable agents, improving metrics like customer satisfaction and first contact resolution. The system continuously updates agent proficiency scores, fostering a self-optimizing contact center environment.
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Five9 has launched Federated Routing and Presence Sync for its Adapter for Zendesk, enhancing agent presence synchronization across platforms. This integration ensures real-time status updates betwee...n Five9 and Zendesk, eliminating manual toggles and improving operational efficiency. The update aims to empower agents, enhance workforce management, and deliver seamless customer experiences by unifying contact center and CRM systems.
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Five9 introduces Five9 Fusion for Salesforce, a deeply integrated solution enhancing AI-driven customer experiences. It offers flexibility for organizations to choose between Five9 AI Agent Assist an...d Salesforce Einstein for Service, powered by Five9 TranscriptStream. This integration empowers agents with real-time guidance, transcription, and AI capabilities, fostering efficient and personalized customer interactions.
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Five9 Inc. has launched its next-generation Voice AI Agents, designed to automate complex customer interactions. These agents feature reasoning, action-taking, and seamless handoffs between AI and li...ve agents. The platform offers multilingual voice experiences and integrates securely with enterprise systems, enhancing customer engagement through AI-driven automation.
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Five9 introduces Epic Fusion, enhancing patient access by integrating Epic workflows with contact center operations. The Epic API Adapter and Orchestrator enable seamless AI-powered self-service, imp...roving efficiency and patient trust in healthcare systems.
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Five9 has launched its Voice AI Agents, aiming to enhance AI-driven customer service. This product integration reflects Five9's strategic focus on AI technology to drive future growth. Despite the la...unch, Five9's stock valuation remains a topic of debate, balancing AI growth potential against legal and execution risks.
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Five9 has introduced Voice AI Agents, a new self-service product designed to manage complex, multi-turn conversations and integrate with business systems without scripted flows. This innovation aims ...to enhance customer engagement by shifting from scripted to agentic interactions, impacting containment, cost, risk, revenue, and satisfaction. The product is positioned for enterprise buyers, with features including pricing, availability, and governance.
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Five9 launched Voice AI Agents to enhance customer self-service by replacing legacy IVR systems. The new release, introduced at Customer Contact Week, includes AI Agent Studio for building and managi...ng AI agents. Features include multi-agent orchestration and human-like voice interaction. This upgrade aims to automate complex interactions and improve customer experiences through seamless AI-human collaboration.
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Five9 has launched a new release of its Voice AI Agents, enhancing customer self-service with human-like interactions and seamless AI-human collaboration. The update includes a new architecture for a...gentic self-service, enabling complex customer interactions and real-time actions. The AI Agent Studio allows for building, testing, and deploying AI agents at scale, reflecting a shift towards AI systems that complete tasks and drive resolutions.
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Five9 launched its new Voice AI Agents at Customer Contact Week, enhancing customer self-service with advanced AI capabilities. The release features agentic AI for complex interactions, seamless AI-h...uman collaboration, and enterprise-grade governance. The AI Agent Studio allows for building and refining AI agents, ensuring responsive and secure customer interactions.
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Five9 launched Voice AI Agents, a new release designed to enhance customer self-service with AI capabilities. The system offers human-like interactions, real-time responsiveness, and seamless collabo...ration between AI and human agents. It aims to automate complex customer interactions, improving efficiency and customer satisfaction. The release includes AI Agent Studio for building and managing AI agents, emphasizing governance and scalability.
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Five9 has launched its next-generation Voice AI Agents, designed to enhance customer experience by automating complex interactions. The new system offers low-latency, multilingual support, and real-t...ime action capabilities, enabling natural conversations in customer service. This innovation addresses challenges like noise handling and turn detection, providing enterprise-grade governance and security controls.
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Five9 has launched a new release of its Voice AI Agents, designed to enhance customer self-service with human-like interactions and seamless AI-human collaboration. The platform offers multilingual s...upport, real-time actions, and enterprise-grade governance, enabling organizations to automate complex customer interactions efficiently. The new AI Agent Studio allows for building, testing, and deploying AI agents at scale, ensuring improved customer experiences.
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Five9 has expanded its Fusion ecosystem by introducing a new AI Agent Connect integration API. This API enables enterprises to connect voice AI agents with third-party systems, allowing for orchestra...ted customer experience workflows. This move is part of Five9's strategy to enhance its agentic AI capabilities beyond isolated tools, aiming for broader workflow integration.
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Five9 is expanding its agentic AI capabilities across customer experience workflows, enhancing its position in the market. This expansion signifies increased commercial adoption of agentic AI in ente...rprise customer experience, reflecting Five9's strategic growth in AI-driven solutions.
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Five9 launched an API to integrate AI agents with third-party systems, enhancing its agentic AI capabilities for customer experience workflows across broader ecosystems.

Five9, Inc. launched Five9 Fusion for ServiceNow, an AI-powered solution that unifies voice and digital interactions to enhance customer service. The integration with ServiceNow's Customer Service Ma...nagement provides a single platform for businesses, reducing expenses and offering end-to-end visibility. It empowers agents with a unified interface, enabling faster, personalized customer experiences.
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Five9 celebrates "Five9 Day" to express gratitude to its partners for their role in driving innovation and customer success. The company highlights initiatives like enhanced partner enablement, stron...ger go-to-market collaboration, and improved partner experience. These efforts aim to empower partners with tools and resources, fostering deeper collaboration and innovation in the evolving customer experience landscape.
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Aspect Software and Five9 have formalized a partnership to enhance cloud contact center solutions by integrating Aspect's workforce management capabilities with Five9's interaction data. This collabo...ration aims to optimize staffing, improve service levels, and boost operational efficiency for enterprises. The partnership includes joint enablement and go-to-market efforts to provide scalable, intelligent CX solutions.
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Aspect and Five9 have formed a partnership to enhance contact center operations by integrating Five9's interaction data with Aspect's workforce management platform. This integration enables real-time... data-driven decision-making, improving staffing forecasts and operational efficiency. The collaboration targets enterprise and mid-market organizations, aiming to modernize systems and boost customer experience through intelligent workforce management solutions.
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Aspect Software and Five9 have formed a partnership to enhance intelligent customer experience (CX) solutions. This collaboration integrates Five9's cloud contact center technology with Aspect's work...force management platform, enabling real-time data ingestion for improved forecasting, staffing, and operational efficiency. The partnership aims to optimize customer demand alignment and enhance service levels while reducing costs.
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Aspect Software and Five9 have formalized a partnership to enhance cloud contact center solutions by integrating Aspect's workforce management capabilities with Five9's platform. This collaboration a...ims to improve staffing efficiency, service levels, and operational performance by leveraging real-time and historical interaction data. The partnership focuses on joint enablement and go-to-market efforts to provide enterprises with advanced customer engagement and workforce optimization technologies.
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Aspect and Five9 have formalized a partnership to enhance customer experience solutions by integrating Aspect's workforce management capabilities with Five9's cloud contact center platform. This coll...aboration aims to improve forecasting accuracy, optimize staffing, and increase operational efficiency for enterprises by leveraging real-time and historical interaction data.
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Five9 has launched the Five9 Fusion Partner Program, enhancing its open platform strategy. This program integrates product partnerships, ISVs, and embedded technologies to improve customer experience... (CX) orchestration. The initiative aims to connect AI, data, and business systems, fostering innovation and personalized customer interactions. Key enhancements include improved interoperability and new APIs for voice AI agents.
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Five9 has expanded its partner strategy with the launch of Five9 Fusion, a platform aimed at integrating AI agents, human agents, and enterprise workflows. Announced at Enterprise Connect, the progra...m enhances collaboration with ISVs and technology partners, building on previous integrations with Salesforce and ServiceNow. This initiative aims to streamline CX orchestration, improve personalization, and leverage AI for enhanced customer experiences.
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Five9 has launched the Five9 Fusion Partner Program, enhancing its open platform strategy. This program integrates product partnerships, ISVs, and embedded technology partners to improve customer exp...erience (CX) orchestration. The initiative aims to connect AI, data, and business systems, offering faster CX innovation and personalization. Enhancements include improved interoperability and new APIs for AI agents.
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Five9 has launched the Five9 Fusion Partner Program, enhancing its open platform strategy. This initiative integrates product partnerships, ISVs, and embedded technology partners, aiming to improve c...ustomer experience (CX) through AI, data, and enterprise application connectivity. The program supports faster CX innovation and personalization, aligning with market trends for open architectures and ecosystem-driven strategies.
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Five9 and Google Cloud have expanded their partnership to launch a joint Enterprise Customer Experience AI solution. This integrated offering combines Five9's AI-Infused Intelligent CX Platform with ...Google Cloud's Gemini Enterprise for Customer Experience and advanced AI services. The solution aims to enhance customer interactions by providing seamless, personalized experiences across various industries. Customers can access Five9 through the Google Cloud Marketplace, benefiting from simplified procurement and billing.
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Five9 reported its second quarter 2026 financial results, showing a 10% revenue increase to $312.4 million. GAAP net income rose to $3.4 million, while non-GAAP net income was $53.5 million. The comp...any highlighted its accelerating subscription revenue growth and recent executive appointments. Five9 also launched Voice AI Agents and joined the S&P SmallCap 600.
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Five9 Inc released its quarterly and annual financial results, detailing revenue, profit, and other financial metrics.

Five9 is shifting its business model from seat-based pricing to a consumption-driven approach, emphasizing a unified CX platform with AI integration. This transition aims to enhance revenue predictab...ility and align with customer needs for a comprehensive CX solution. Five9's Q1 earnings report highlights a 9% revenue increase, driven by a 68% rise in AI-related revenue, showcasing the company's strategic focus on AI-native experiences.
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Five9 released its financial results for the first quarter of 2026, detailing its performance metrics and financial achievements.

Five9 reported a 9% increase in Q1 2026 revenue to $305.3 million, with subscription revenue growing 13%. The company announced a $90 million accelerated share repurchase and authorized a new $200 mi...llion repurchase program. GAAP net income was $18.4 million, while non-GAAP net income reached $58.6 million. Adjusted EBITDA improved to $74.5 million. The company also provided guidance for the full year and second quarter of 2026.
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Five9 will announce its first quarter 2026 financial results on April 30, 2026.

Five9 will announce its first quarter 2026 financial results on April 30, 2026, and host a conference call for investors.

Five9 reported strong Q4 results, driven by its AI-powered CX platform and enterprise adoption, leading to a significant increase in revenue and bookings. The company highlighted its strategic focus ...on AI and conversational data to enhance customer experiences. With new CEO Amit Mathradas, Five9 aims to expand its unified CX platform and strengthen its partner ecosystem, notably with Google Cloud, to accelerate AI deployment and customer engagement.
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Five9 has announced significant leadership changes with the appointment of Niranjan Vijayaragavan as CTO, Rob Hornish as Chief Sales Officer, and Sven Linsmaier as EVP of Transformation and Strategy.... These appointments are part of CEO Amit Mathradas's strategy to accelerate innovation and growth, following a recent Voice AI Agents launch. The changes aim to streamline product management and enhance strategic operations.
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Five9 has appointed Niranjan Vijayaragavan as Chief Technology Officer, Rob Hornish as Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy. These appointm...ents aim to enhance Five9's AI-driven CX strategy and operational execution, reflecting its commitment to innovation and strategic transformation.
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Five9 has appointed Niranjan Vijayaragavan as CTO, Rob Hornish as CSO, and Sven Linsmaier as EVP of Transformation and Strategy. These leadership changes aim to enhance Five9's AI-driven customer exp...erience strategy and operational execution. The new executives bring extensive experience in technology, sales, and strategic transformation.
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Five9 has appointed Niranjan Vijayaragavan as chief technology officer, Rob Hornish as chief sales officer, and Sven Linsmaier as executive vice president of transformation and strategy. These appoin...tments aim to enhance Five9's AI-driven customer experience strategy and operational capabilities. The new leadership is expected to drive product development, sales execution, and strategic initiatives to support growth and innovation.
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Five9 announced that Panos Kozanian, Executive Vice President of Product Engineering, will transition his responsibilities starting June 29, 2026, and continue in his role until at least September 4,... 2026. He will report to a new Chief Technology Officer to be named by the end of Q2 2026, ensuring a smooth leadership transition.
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Five9 is pivoting towards AI-driven growth, appointing Amit Mathradas as CEO and Jay Lee as Chief Marketing and Growth Officer. The company reported a 68% increase in AI revenue and is enhancing its ...partnership with Google Cloud to integrate Gemini models. This positions Five9 as a key player in AI-powered customer interactions, moving beyond traditional contact center functions.
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Five9 has appointed Jay Lee as Chief Marketing and Growth Officer to unify global marketing with revenue strategy. Lee, formerly of Icertis and Avalara, brings expertise in enterprise technology and ...data-driven leadership, reflecting Five9's focus on integrating marketing and operations to enhance its AI-powered customer experience platform.
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Five9 appoints Jay Lee as Chief Marketing and Growth Officer to unify global marketing and revenue strategy, enhancing AI-driven customer experience innovation. Lee's extensive experience in enterpri...se technology and payments will support Five9's goal of delivering personalized, data-driven customer experiences.
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Five9 has appointed Jay Lee as the new chief marketing and growth officer, a role that merges global marketing with revenue strategy and operations. Lee, previously CMO at Icertis and Avalara, will f...ocus on enhancing AI-driven customer experience offerings. This move aligns with Five9's strategy to integrate marketing and operations for a more personalized customer experience.
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Five9, Inc. has appointed Jay Lee as Chief Marketing and Growth Officer, effective April 6, 2026. This role merges global marketing with revenue strategy to enhance Five9's go-to-market engine. Lee, ...previously with Icertis and Avalara, brings extensive experience in business transformation and growth across enterprise technology sectors.
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Five9 announced changes to its Board of Directors, with David Welsh resigning and Robert Zollars appointed as the new Lead Independent Director. Jonathan Mariner and Michael Burdiek were also appoint...ed to key roles, while Sudhakar Ramakrishna joined as a Class II director, bringing experience from SolarWinds Corporation.
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Five9 has been named a Leader in the 2026 IDC MarketScape for Worldwide Agentic Contact Center-as-a-Service Platforms. This recognition highlights Five9's investments in AI and human agent integratio...n, strong CRM integrations, and a robust partner ecosystem. The platform's reliability and focus on contact centers make it suitable for midmarket and enterprise organizations across various industries.
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Five9 has been recognized by Newsweek as one of America's Greatest Workplaces in Tech 2026 and among the top workplaces for perks and benefits. This recognition highlights Five9's commitment to foste...ring a workplace that encourages innovation and collaboration, supporting employee well-being and career growth.
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Five9 has been named one of the Best Workplaces in the Bay Area by Great Place To Work and Fortune magazine for the third consecutive year. This recognition highlights Five9's commitment to fostering... an innovative, people-first culture that enhances AI-driven customer experiences.
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Five9 has been named to the 2026 Fortune Best Workplaces in the Bay Area list by Fortune Media and Great Place To Work. This recognition highlights Five9's commitment to fostering an innovative, peop...le-first culture that supports AI-driven customer experiences. It marks the third consecutive year Five9 has received this honor, ranking No. 23 in the Large Company category.
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Five9 has been named one of the 2026 Fortune Best Workplaces in the Bay Area by Fortune Media and Great Place To Work. This recognition, marking its third consecutive year on the list, highlights Fiv...e9's commitment to fostering an innovative, people-first culture that empowers employees and enhances customer experiences through AI and automation.
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Five9 has been named to CRN's 2026 AI 100 list for the third consecutive year, highlighting its leadership in AI innovation within the software category. This recognition underscores Five9's role in ...advancing AI-powered customer experience solutions, as evidenced by successful implementations with companies like Exact Sciences and SumUp. Five9's Genius AI portfolio and partnerships with Salesforce, ServiceNow, and Epic further enhance its capabilities.
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Five9 has been recognized in the CRN AI 100 list for the third consecutive year, highlighting its leadership in enterprise AI innovation. This recognition underscores Five9's competitive edge in the ...customer experience market.
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Five9 has been recognized on CRN's 2026 AI 100 list for the third consecutive year, highlighting its leadership in AI innovation for customer experience. This accolade underscores Five9's success in ...operationalizing AI across customer journeys, with significant results reported by clients like Exact Sciences and SumUp. The company continues to enhance its AI capabilities and expand its ecosystem with partners such as Salesforce and ServiceNow.
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Five9, Inc. has amended its Certificate of Incorporation and Bylaws following its 2026 Annual Meeting. Key changes include declassifying the Board for annual director elections, eliminating supermajo...rity voting requirements, and aligning Bylaws with the amended Charter. These governance changes may increase shareholder influence and takeover vulnerability, impacting Five9's strategic direction and share price.
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