Real-World Case Studies and Customer Success Stories with Five9

Christian Healthcare Ministries used Five9 to handle rapid growth. They improved call routing and used automation to identify 80% of... inbound calls. Call transfers dropped from 48% to 4%. Automated preview dialing led to a 400% increase in collections. Member experience improved with AI-driven efficiencies.
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Christian Healthcare Ministries used Five9 to handle rapid growth. They improved call routing and cut call transfers from 48% to... 4%. Automation and AI helped identify 80% of inbound calls. Collections increased by 400% with automated preview dialing. Member experience improved with better efficiency.
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Five9 AI helped Lumexa Imaging improve call routing and automate outbound campaigns. The company reduced call abandonment rates to under... 4%. They increased call volume by 25% and saved the work of 15 full-time employees. Appointment conversion rates rose by 24%, unlocking $4M in new revenue. Integration with Salesforce gave agents real-time data and improved patient experiences.
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Five9 AI helped Aeroflow Health manage high call volumes and reduce call abandonment. Aeroflow Health cut call volume by 15%.... The company lowered average handle times. The contact center automated after-call work. These changes improved efficiency and customer service.
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Five9 AI helped Lumexa Imaging improve patient care and operations. They fixed call misrouting and made appointment scheduling faster. Five9... AI agents and intelligent routing boosted call accuracy and reduced abandonment rates to under 4%. Lumexa Imaging increased call volume by 25% and saved the work of 15 full-time employees. They gained $4M in new revenue and raised appointment conversion rates by 24%. Automation cut 4.5 minutes from each outbound call.
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Doctor Care Anywhere used Five9 to improve remote healthcare services. They achieved a 70% first call resolution rate. After-call time... dropped by 1 minute. Team leaders saved 8 hours each week. Employee satisfaction rose by 44 points. Employee attrition fell to 3%.
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Five9 AI helped US Radiology Specialists fix call misrouting and speed up appointment scheduling. They used AI agents and smart... routing to improve call accuracy and automate outbound campaigns. Integration with Salesforce gave real-time data access. Abandonment rates dropped below 4%. Call volume rose by 25% and they saved the work of 15 full-time employees. Appointment conversion rates went up by 24%, unlocking $4 million in new revenue. Automation cut 4.5 minutes from each outbound call.
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Central Bank used Five9 AI agents to improve self-service in its contact center. The bank achieved an 80% success rate... in matching customer intent with NLP routing. This led to a 50% reduction in call volume to live agents. The solution helped Central Bank handle more customer requests automatically. The bank improved efficiency and customer experience with Five9 Intelligent Virtual Agent.
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BTG Pactual used Five9 to modernize customer engagement. They scaled operations with a flexible cloud contact center. The platform enabled... a 15x increase in agents. BTG Pactual saw 62% revenue growth with no unplanned downtime. The solution supported rapid business growth and stability.
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A top five U. S. bank used Amazon Connect and Five9 Advanced Campaign Manager after a major merger. The bank...modernized collections and customer outreach with a cloud-based, compliant platform. This enabled scalable, data-driven campaigns and improved agent productivity. The bank recovered $35M in past-due balances and saw faster payments. Customer satisfaction and sales also increased.
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BTG Pactual used Five9 to modernize its customer engagement. The bank scaled operations with a flexible cloud contact center. They... increased their agent count by 15 times. Revenue grew by 62% with a stable CX foundation. The platform delivered zero unplanned downtime. Five9 helped BTG Pactual support rapid growth in banking services.
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Central Bank used Five9 Intelligent Virtual Agent to improve self-service. The bank achieved an 80% success rate in matching customer... intent with NLP routing. Call volume to agents dropped by over 50%. The AI self-service fail rate was just 20%, one of the lowest in the industry. This helped Central Bank handle more customer requests efficiently.
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Central Bank used Five9 AI agents to improve self-service in their contact center. The bank achieved an 80% success rate... in matching customer intent with NLP routing. This led to a 50% reduction in call volume to agents. Five9 helped Central Bank make their customer service more efficient. The solution focused on AI and automation for better results.
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The Aldo Group used Five9 to unify its contact center and automate workflows. They cut contact center system costs by... 40%. Agent attrition dropped by 20%. Customer effort score rose from 60% to 80%. The company now delivers faster, seamless omnichannel customer experiences. Five9 improved agent performance and reduced costs.
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Five9 helped The Dufresne Group recover from a major outage by deploying a new AI-driven, omnichannel contact center in just 30 days. The solution unified... customer interactions and automated workflows. This led to a 25% reduction in average handle time. Customer satisfaction rose to 95%. Agents now have real-time insights, making guest experiences faster and more reliable.
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The Dufresne Group used Five 9 to modernize its contact center after a major outage. They set up a new... AI-driven, omnichannel system in just 30 days. This unified customer interactions and automated workflows. The company cut average handle time by 25%. Customer satisfaction rose to 95%. Agents now have real-time insights and guests get faster, more reliable service.
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ALDO Group used Five9 to unify its contact center and automate workflows. They cut contact center system costs by 40%.... Agent attrition dropped by 20%. Customer effort score rose from 60% to 80%. The solution improved agent performance and made customer experiences faster and more seamless. ALDO Group now delivers better omnichannel support.
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Five9 AI Agent Assist helped TruConnect cut after-call work by 40%. The platform reduced speed to answer by 62 seconds... and improved average handle time by 9%. TruConnect saw 184% revenue growth and a 27% increase in employee satisfaction. Agents now focus on complex issues, while automation handles routine tasks. Customer satisfaction rose to 3.74, showing better service quality.
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TruConnect used Five9 AI to improve its contact centers. The company reduced average handle time by 30 seconds. Agent Assist... helped save 7.5% in the first year. Agent engagement and productivity increased. TruConnect enabled remote work for its teams. The solution supported affordable connectivity for underserved communities.
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TruConnect used Five9 to improve customer service in its contact centers. The company added AI to help agents work better... and faster. Agent Assist cut average handle time by 30 seconds. TruConnect saved 7.5% in the first year. Agents could also work from home. This helped TruConnect serve more people during the pandemic.
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VSP used Five9 IVA to improve its contact center. The company saved millions by managing IVA in-house. VSP cut support... costs by two full-time employees. The new system let all staff work remotely. VSP now delivers self-service to 12 million customers. The solution helped VSP scale and control costs.
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VSP used Five9 IVA to improve its contact center. The company managed self-service for 12 million customers. VSP saved millions... by handling IVA management in-house. Support costs dropped by two full-time employees. The new system let all contact center staff work remotely. Five9 helped VSP scale and cut costs.
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Five9 helped Exact Sciences, a global molecular diagnostics company, improve its contact center. The company faced problems with an inflexible... IVR and high call volumes. Five9 enabled a 45% containment rate and 20% call deflection. Customers saved 60% of their time using the new system.
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Five9 helped Alaska Airlines move from an on-premises contact center to the cloud. The airline wanted to use AI, improve... omnichannel support, and enable remote work. Five9 automated call routing and made handling call spikes easier. Wait times dropped and customer experience improved. Omnichannel tools let Alaska Airlines serve customers better across channels.
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Alaska Airlines moved from an on-premise contact center to the cloud using Five9. The airline wanted AI features, better omnichannel... support, and remote work capabilities. Five9 provided automated call routing, which improved incoming call handling. Efficient routing during peak times reduced wait times. Omnichannel performance improved the customer experience.
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Alaska Airlines moved its contact centre to the cloud with Five9. The airline wanted AI features, better omnichannel support, and... remote work capabilities. Five9 automated call routing and improved efficiency during call spikes. Wait times dropped and customer experience improved. Omnichannel performance became seamless for Alaska Airlines.
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Five9 helped Alaska Airlines move its contact center to the cloud. The airline wanted AI features, better omnichannel support, and... a way to help remote workers. Five9 automated call routing and made it easier to handle call spikes. Wait times went down. Customers had a better experience across channels.
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