Five9 AI helped Lumexa Imaging improve call routing and automate outbound campaigns. The company reduced call abandonment rates to under... 4%. They increased call volume by 25% and saved the work of 15 full-time employees. Appointment conversion rates rose by 24%, unlocking $4M in new revenue. Integration with Salesforce gave agents real-time data and improved patient experiences.
Five9 AI helped Aeroflow Health manage high call volumes and reduce call abandonment. Aeroflow Health cut call volume by 15%.... The company lowered average handle times. The contact center automated after-call work. These changes improved efficiency and customer service.
Doctor Care Anywhere
- Hospital & Health Care
- Medium
London, UK
Doctor Care Anywhere used Five9 to improve remote healthcare services. They achieved a 70% first call resolution rate. After-call time... dropped by 1 minute. Team leaders saved 8 hours each week. Employee satisfaction rose by 44 points. Employee attrition fell to 3%.
Five9 AI helped Lumexa Imaging improve patient care and operations. They fixed call misrouting and made appointment scheduling faster. Five9... AI agents and intelligent routing boosted call accuracy and reduced abandonment rates to under 4%. Lumexa Imaging increased call volume by 25% and saved the work of 15 full-time employees. They gained $4M in new revenue and raised appointment conversion rates by 24%. Automation cut 4.5 minutes from each outbound call.
Five9 AI helped US Radiology Specialists fix call misrouting and speed up appointment scheduling. They used AI agents and smart... routing to improve call accuracy and automate outbound campaigns. Integration with Salesforce gave real-time data access. Abandonment rates dropped below 4%. Call volume rose by 25% and they saved the work of 15 full-time employees. Appointment conversion rates went up by 24%, unlocking $4 million in new revenue. Automation cut 4.5 minutes from each outbound call.
VSP used Five9 IVA to improve its contact center. The company saved millions by managing IVA in-house. VSP cut support... costs by two full-time employees. The new system let all staff work remotely. VSP now delivers self-service to 12 million customers. The solution helped VSP scale and control costs.
VSP used Five9 IVA to improve its contact center. The company managed self-service for 12 million customers. VSP saved millions... by handling IVA management in-house. Support costs dropped by two full-time employees. The new system let all contact center staff work remotely. Five9 helped VSP scale and cut costs.
Five9 helped Exact Sciences, a global molecular diagnostics company, improve its contact center. The company faced problems with an inflexible... IVR and high call volumes. Five9 enabled a 45% containment rate and 20% call deflection. Customers saved 60% of their time using the new system.
Alaska Airlines
- Transportation/Trucking/Railroad
- Large
Five9 helped Alaska Airlines move its contact center to the cloud. The airline needed better AI, omnichannel support, and remote... work capabilities. Five9 automated call routing and made handling call spikes easier. Wait times dropped. Integrated omnichannel tools improved customer experience.
Five9 helped Alaska Airlines move its contact center to the cloud. The airline needed better AI, omnichannel support, and remote... work capabilities. Five9 delivered automated call routing and improved wait times during busy periods. Integrated omnichannel performance made the customer experience better. Alaska Airlines now has a more efficient and modern contact center.
Hospitality Case Studies and Customer Success Stories with Five9
The Ivy Collection
- Hospitality
- Large
London, UK
The Ivy Collection used Five9 AI to improve guest support and reduce reservation no-shows. They achieved a 20% increase in... conversion rates. Employee attrition dropped by 50%. Their customer feedback score reached 4.8. No-shows decreased by 3%. Agents now deliver a high-touch experience with better tools.
Wyndham Hotels & Resorts
- Hospitality
- Very Large
Parsippany, USA
Five9 helped Wyndham Hotels & Resorts modernize its contact center using AI and automation. Wyndham automated over 40,000 monthly password... resets and streamlined 80% of booking cancellations. The company achieved a 62% automation rate and reduced call abandonment to under 1%. Travelers now get faster, more personalized support. Wyndham operates more efficiently and is ready for future innovation.
Education Case Studies and Customer Success Stories with Five9
Aprende Institute
- Education
- Medium
Miami, USA
Five9 helped Aprende Institute improve student experience. Aprende needed outbound call capacity, strong connectivity, and Salesforce integration. Five9 provided automated... call dialing and reliable connections. The solution made workflows easier and built trust with students. Aprende now delivers better service to its online learners.
Aprende Institute needed better outbound calling, reliable connections, and Salesforce integration. Five9 gave them automated call dialing. The platform improved... trust with stable connectivity. Integration with Salesforce made workflows easier. Aprende Institute now delivers better student experiences with Five9.
Real Estate Case Studies and Customer Success Stories with Five9
Yopa
- Real Estate
- Medium
London, UK
Yopa used Five9 to solve scaling problems in their contact center. Call volume grew four times without adding more agents.... Lead response time dropped from two minutes to under 60 seconds. Agents spent more time talking to customers. Yopa reached more prospects and improved customer experience. Five9 helped boost productivity and call-center performance.
Yopa used Five9 to solve scaling problems in their contact center. Call volume increased four times without adding more agents.... Lead response time dropped from two minutes to under 60 seconds. Agents spent more time talking to customers. Yopa reached more prospects and improved customer experience. Five9 helped boost productivity and call-center performance.
Banking Case Studies and Customer Success Stories with Five9
Central Bank
- Banking
- Large
Central Bank used Five9 Intelligent Virtual Agent to improve self-service. The bank achieved an 80% success rate in matching customer... intent with NLP routing. Call volume to agents dropped by over 50%. The AI self-service fail rate was just 20%, one of the lowest in the industry. This helped Central Bank handle more customer requests efficiently.
Central Bank used Five9 AI agents to improve self-service in their contact center. The bank achieved an 80% success rate... in matching customer intent with NLP routing. This led to a 50% reduction in call volume to agents. Five9 helped Central Bank make their customer service more efficient. The solution focused on AI and automation for better results.
TruConnect used Five9 AI to improve its contact centers. The company reduced average handle time by 30 seconds. Agent Assist... helped save 7.5% in the first year. Agent engagement and productivity increased. TruConnect enabled remote work for its teams. The solution supported affordable connectivity for underserved communities.
TruConnect used Five9 to improve customer service in its contact centers. The company added AI to help agents work better... and faster. Agent Assist cut average handle time by 30 seconds. TruConnect saved 7.5% in the first year. Agents could also work from home. This helped TruConnect serve more people during the pandemic.
Crutchfield faced problems with manual integrations and complex customizations in its on-premises contact center. Five9 helped Crutchfield automate integrations and... simplify operations. Agent efficiency improved after the switch. Customers now get more personalized service. The company uses Five9 to boost customer service and streamline workflows.
PUMA used the Five9 Intelligent CX Platform to improve customer service. The team reduced delays and solved problems faster. Customers... now get help more quickly. The solution supports PUMA’s FOREVER. FASTER. mission. The platform helps the team work smarter and keep customers happy.
Pharmaceuticals Case Studies and Customer Success Stories with Five9
Exact Sciences
- Pharmaceuticals
- Large
Madison, USA
Five9 helped Exact Sciences, a global molecular diagnostics company, solve problems with their old contact centre. The company had trouble... scaling and managing high call volumes. Five9's cloud contact centre solution improved their IVR and made scaling easier. Exact Sciences achieved a 45% containment rate and 20% call deflection. Customers saved 60% of their time with the new system.
Other Industry Case Studies and Success Stories with Five9
Alaska Airlines
- Airlines
- Large
Seattle, USA
Alaska Airlines moved from an on-premise contact center to the cloud using Five9. The airline wanted AI features, better omnichannel... support, and remote work capabilities. Five9 provided automated call routing, which improved incoming call handling. Efficient routing during peak times reduced wait times. Omnichannel performance improved the customer experience.
Alaska Airlines moved its contact centre to the cloud with Five9. The airline wanted AI features, better omnichannel support, and... remote work capabilities. Five9 automated call routing and improved efficiency during call spikes. Wait times dropped and customer experience improved. Omnichannel performance became seamless for Alaska Airlines.
Five9 helped Alaska Airlines move its contact center to the cloud. The airline wanted AI features, better omnichannel support, and... a way to help remote workers. Five9 automated call routing and made it easier to handle call spikes. Wait times went down. Customers had a better experience across channels.
