Five9 | Leading Cloud Contact Center Platform for the Digital Enterprise
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Hospitality Case Studies and Success Stories with Five9
CASE STUDY The Ivy Collection
Five9 AI helped The Ivy Collection, a luxury hospitality group, improve guest support and reduce reservation no-shows. The solution gave agents better tools for high-touch service. The Ivy Collection... saw a 4.8 customer feedback score. Employee attrition dropped by 50%. Conversion rates improved by 20%. No-shows decreased by 3%.
Five9 helped Wyndham Hotels & Resorts modernize its contact center with AI and automation. Wyndham automated over 40,000 monthly password resets, freeing agents for guest service. 80% of booking canc...ellations are now streamlined for travelers. The call abandonment rate dropped to less than 1%. Wyndham saved millions and reached a 62% automation rate. Travelers now get faster, more personal support.
Financial Services Case Studies and Success Stories with Five9
Case Study USCB America
USCB America found a reliable and flexible solution with Five9 that allowed them to implement a highly-effective blended solution for revenue recovery on behalf of its clients.
USCB America found a reliable and flexible solution with Five9 that allowed them to implement a highly-effective blended solution for revenue recovery on behalf of its clients.
USCB America found a reliable and flexible solution with Five9 that allowed them to implement a highly-effective blended solution for revenue recovery on behalf of its clients.
Banking Case Studies and Success Stories with Five9
CASE STUDY Central Bank
Central Bank used Five9 AI agents to improve self-service in their contact center. The bank achieved an 80% success rate in matching customer intent with NLP routing. This led to a 50% reduction in c...all volume to agents. Five9 helped Central Bank make their customer service more efficient. The solution focused on AI and automation for better results.
Consumer Services Case Studies and Success Stories with Five9
Case Study NexRep
NexRep has become a powerhouse in the highly competitive world of virtual contact centers that utilize 100 percent at-home agents. For the past eight years, Five9 has been a key driver behind its suc...cess.
NexRep has become a powerhouse in the highly competitive world of virtual contact centers that utilize 100 percent at-home agents. For the past eight years, Five9 has been a key driver behind its suc...cess.
NexRep has become a powerhouse in the highly competitive world of virtual contact centers that utilize 100 percent at-home agents. For the past eight years, Five9 has been a key driver behind its suc...cess.
Telecommunications Case Studies and Success Stories with Five9
CASE STUDY TruConnect
Five9 Agent Assist helped TruConnect improve customer service. TruConnect used AI in three contact centers. Agent engagement and productivity went up. Average handle time dropped by 30 seconds. TruCo...nnect saved 7.5% in the first year. Remote work became possible for their team.
Hospital & Health Care Case Studies and Success Stories with Five9
CASE STUDY Aeroflow Health
Five9 AI helped Aeroflow Health manage high call volumes and reduce call abandonment. Aeroflow Health cut call volume by 15%. The company lowered average handle times. The contact center automated af...ter-call work. These changes improved efficiency and customer service.
Five9 helped Doctor Care Anywhere improve employee satisfaction by 44 points. Doctor Care Anywhere is a UK telemedicine company offering 24/7 remote healthcare. They used Five9 to handle more patient... calls and support digital healthcare growth. The solution led to a 70% first call resolution rate and a 1 minute reduction in after-call time. Team leaders saved 8 hours per week. Employee attrition dropped to 3%.
Five9 IVA helped VSP deliver self-service to 12 million customers. VSP moved from an on-premises contact center that could not scale. With Five9, VSP saved millions by managing IVA in-house. The comp...any cut support costs by two full-time employees. The new contact center allowed a 100% remote workforce.
Five9 AI helped US Radiology Specialists fix call misrouting and speed up appointment scheduling. They used AI agents and smart routing to improve call accuracy and automate outbound campaigns. Integ...ration with Salesforce gave real-time data access. Abandonment rates dropped below 4%. Call volume rose by 25% and they saved the work of 15 full-time employees. Appointment conversion rates went up by 24%, unlocking $4 million in new revenue. Automation cut 4.5 minutes from each outbound call.
Health, Wellness and Fitness Case Studies and Success Stories with Five9
CASE STUDY Lumexa Imaging
Five9 AI helped Lumexa Imaging fix call misrouting and speed up appointment scheduling for over 7 million studies each year. They used AI agents and smart routing to improve call accuracy and connect... with Salesforce for real-time data. Call abandonment rates dropped below 4%. Call volume went up by 25% and they saved the work of 15 full-time staff. Appointment conversions rose by 24%, unlocking $4 million in new revenue. Automation cut 4.5 minutes from each outbound call.
Five9 helped Exact Sciences, a global molecular diagnostics company, improve its contact center. The company faced problems with an inflexible IVR and high call volumes. Five9 enabled a 45% containme...nt rate and 20% call deflection. Customers saved 60% of their time using the new system.
Five9 helped Aprende Institute improve student experience. The online education institute needed better outbound calling, strong connectivity, and Salesforce integration. Five9 provided automated cal...l dialing and reliable connections. The solution made workflows easier with Salesforce. Aprende Institute can now build trust and connect with students more efficiently.
Real Estate Case Studies and Success Stories with Five9
CASE STUDY Yopa
Five9 helped Yopa, a fast-growing real estate company, solve scaling problems in their contact center. Yopa used Five9 to handle four times more calls without hiring more agents. Lead response time d...ropped from two minutes to under 60 seconds. Agents spent more time talking to customers. Yopa improved productivity and customer experience with Five9.
Apparel & Fashion Case Studies and Success Stories with Five9
CASE STUDY PUMA
Five9 Intelligent CX Platform helps PUMA speed up customer service. The customer service team reduces delays and solves problems faster. PUMA keeps customers happy and moving. The solution supports P...UMA’s FOREVER. FASTER. mission. The team works smarter and stays on track with customer needs.
Other Industry Case Studies and Success Stories with Five9
CASE STUDY Alaska Airlines
Five9 helped Alaska Airlines move its contact center to the cloud. The airline wanted AI features, better omnichannel support, and a way to help remote workers. Five9 automated call routing and made ...it easier to handle call spikes. Wait times went down. Customers had a better experience across channels.
