FirstHive Overview

FirstHive is a customer data platform that builds unique customer identities by collecting data from various sources. It allows enterprises to execute data-driven marketing by targeting customers.

Its primary features include omni-channel capability, customer identification to drive marketing ROI. It provides right customer data to push for conversion, data visualization, campaign analytics and customer insights.

It allows to pull real-time streaming data from all customer interaction touch points and creates unique customer identities. It supports to orchestrate customers through cross channel journey and build an automated data repository. It provides predictive recommendation engines that optimize engagement campaigns to achieve greater ROI.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well FirstHive solved their Customer Data Platform needs. Cuspera uses 496 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities peers achieved using FirstHive.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Visibility
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Social Media Marketing , as the business use cases that they have been most satisfied while using FirstHive.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Social Media

4.99/5

Read Reviews (98)

"...About FirstHive FirstHive is an Intelligent Customer Data Platform that builds Unique Customer Identities by ingesting data from all sources of customer interactions & transactions such as ERP, CRM, Website, Social, PoS, mobile app, customer care, etc...." FirstHive included in 2019 Customer Data Platform report by Independent Research Firm, it finds that FirstHive "offers robust recommendations and analytics"
engaging and following up

4.97/5

Read Reviews (48)

Social Media Management with Text SMS and Social Media

4.91/5

Read Reviews (23)

"...It also offers a wide range of out-of-the-box data and performance analytics and configurable dashboard widgets."..." FirstHive included in 2019 Customer Data Platform report by Independent Research Firm, it finds that FirstHive "offers robust recommendations and analytics"
social media analytics

4.84/5

Read Reviews (15)

engaging on social media

3.88/5

Read Reviews (2)

scheduling post to social media

3.88/5

Read Reviews (2)

Social Media Marketing with E-Mail, Text SMS and Social Media

4.80/5

Read Reviews (12)

"...Beside email-marketing, it has SMS marketing and Social Media Marketing too....." Peer review by Kamal K., Marketing Analyst
PEER EXPERIENCES
Engagement Management with Social Media

4.99/5

Read Reviews (98)

"...About FirstHive FirstHive is an Intelligent Customer Data Platform that builds Unique Customer Identities by ingesting data from all sources of customer interactions & transactions such as ERP, CRM, Website, Social, PoS, mobile app, customer care, etc...." FirstHive included in 2019 Customer Data Platform report by Independent Research Firm, it finds that FirstHive "offers robust recommendations and analytics"
engaging and following up

4.99/5

Read Reviews (48)

Social Media Management with Text SMS and Social Media

4.91/5

Read Reviews (23)

"...It also offers a wide range of out-of-the-box data and performance analytics and configurable dashboard widgets."..." FirstHive included in 2019 Customer Data Platform report by Independent Research Firm, it finds that FirstHive "offers robust recommendations and analytics"
social media analytics

4.91/5

Read Reviews (15)

engaging on social media

4.91/5

Read Reviews (2)

scheduling post to social media

4.91/5

Read Reviews (2)

Social Media Marketing with E-Mail, Text SMS and Social Media

4.80/5

Read Reviews (12)

"...Beside email-marketing, it has SMS marketing and Social Media Marketing too....." Peer review by Kamal K., Marketing Analyst

26+ more Business Use Cases

Our AI advisor, Wyz, harnessed 496 insights from peers and experts to help you assess how these FirstHive use cases fit your Customer Data Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

P. K. Hariharan

GM

COTY

We deployed the FirstHive Platform to help us redefine our customer engagement. The FirstHive team’s approach and support in on-boarding us on to their platform was spectacular. Testimonial By P. K. Hariharan

Landmark Insurance

FirstHive enables marketers to create identity classes of customers, especially when it looks at anonymous customer interactions across multiple channels, and enables tracking and segmentation of such customers, which is not possible via traditional means. Testimonial By Landmark Insurance

Mrugesh Gaglani

National Sales Head

Legrand Head Marketing

We were able to execute micro targeted campaigns, in the language of choice for our key influencers, and have achieved over 5X growth over the last couple of years.” Testimonial By Mrugesh Gaglani
CUSTOMERS TESTIMONIALS

P. K. Hariharan

GM

COTY

We deployed the FirstHive Platform to help us redefine our customer engagement. The FirstHive team’s approach and support in on-boarding us on to their platform was spectacular. Testimonial By P. K. Hariharan

Landmark Insurance

FirstHive enables marketers to create identity classes of customers, especially when it looks at anonymous customer interactions across multiple channels, and enables tracking and segmentation of such customers, which is not possible via traditional means. Testimonial By Landmark Insurance

Mrugesh Gaglani

National Sales Head

Legrand Head Marketing

We were able to execute micro targeted campaigns, in the language of choice for our key influencers, and have achieved over 5X growth over the last couple of years.” Testimonial By Mrugesh Gaglani

Case Studies

COMPANY CASE STUDIES
Case Study Mention

Mention Doubles Lead Qualification Accuracy and Saves Over $15,000 on Salesforce

Read More

Popular Business Setting

for FirstHive

Top Industries

  • Information Technology and Services
  • Apparel & Fashion
  • Mechanical or Industrial Engineering

Popular in

  • Small Business
  • Mid Market

Peers used FirstHive to Improve ROI and Enhance customer relationships

Peer and Expert Opinion on Features

for FirstHive

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.84/5

Read Reviews (31)
Personalization

4.56/5

Read Reviews (13)
Recording

4.36/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Dashboard

4.84/5

Read Reviews (31)
Personalization

4.56/5

Read Reviews (13)
Recording

4.36/5

Read Reviews (5)

IT and Other Capabilities

for FirstHive

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.71/5

Read Reviews (41)
Data Import

4.71/5

Read Reviews (17)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.71/5

Read Reviews (41)
Data Import

4.71/5

Read Reviews (17)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.87/5

Read Reviews (47)
Email Support

3.08/5

Read Reviews (3)
Chat Support

2.50/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.87/5

Read Reviews (47)
Email Support

3.08/5

Read Reviews (3)
Chat Support

2.50/5

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (12)
Analytics

4.89/5

Read Reviews (44)
Custom Reports

4.86/5

Read Reviews (61)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (12)
Analytics

4.89/5

Read Reviews (44)
Custom Reports

4.86/5

Read Reviews (61)

Software Failure Risk Guidance

?

for FirstHive

Overall Risk Meter

Low Medium High

Top Failure Risks for FirstHive

Vendor Profile Details

Company Name

FirstHive

Company Website

https://firsthive.com/

HQ Location

Employees

11-50

Social

Financials

NA