FirstHive: Reviews, Testimonials and Expert Opinions

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Customer Data Platform to build persistent customer identities

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FirstHive Overview

This is a summary of the comprehensive capabilities and benefits of FirstHive based on over 496 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

FirstHive, Speakr, Dash Hudson, Napoleoncat, Slicktext, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if FirstHive is right for your needs? Our Cuspera AI engine can evaluate how FirstHive fits your specific business needs, industry, and context. Get your personalized assessment report today.

FirstHive supports business activities such as:

Engagement Management
Social Media Management
Social Media Marketing
Communication Management
Channel Marketing

FirstHive can help you with many business goals, such as Improve ROI, Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Brand Engagement, etc. It can help manage these activities if you use Social Media Text SMS and E-Mail for these needs. As a solution, FirstHive's capabilities include Dashboard, Personalization, and Recording.

FirstHive Information Technology and Services Vertical is its biggest customer base.

Reviews

"We were able to execute micro targeted campaigns, in the language of choice for our key influencers, and have achieved over 5X growth over the last couple of years.” " - Mrugesh Gaglani

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well FirstHive solved their Customer Data Platform needs. Cuspera uses 496 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities peers achieved using FirstHive.

See all business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Social Media Marketing , as the business use cases that they have been most satisfied while using FirstHive.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Social Media	4.99/5 ★ Read Reviews (98)	"...About FirstHive FirstHive is an Intelligent Customer Data Platform that builds Unique Customer Identities by extracting data from various sources of customer interactions & transactions such as ERP, CRM, Website, Social, PoS, mobile app, customer care, etc...." Avianca Airlines partners with FirstHive to better understand its customer behavior
engaging and following up	4.97/5 ★ Read Reviews (48)	"...The engagement rates showcase positive response, but my paid campaigns targeted at those audiences do not reflect high conversions...." Marketing Challenges of an Enterprise and Role of CDP
Social Media Management with Text SMS and Social Media	4.91/5 ★ Read Reviews (23)	"...It also offers a wide range of out-of-the-box data and performance analytics and configurable dashboard widgets."..." FirstHive included in 2019 Customer Data Platform report by Independent Research Firm, it finds that FirstHive "offers robust recommendations and analytics"
social media analytics	4.84/5 ★ Read Reviews (15)	"...FirstHive is already helping us deliver a step jump in our customer engagement and bring to us some powerful real-time dashboards & analytics...." Peer review by P. K. Hariharan, GM, Wella
engaging on social media	3.88/5 ★ Read Reviews (2)	"...I run a Training organization and I use FirstHive forbsend mailers and SMS and Social Media Posts to clients for New Program Launch and Business Development Purpose. ...." Peer review by Hemanth N., Director
scheduling post to social media	3.88/5 ★ Read Reviews (2)	"...I run a Training organization and I use FirstHive forbsend mailers and SMS and Social Media Posts to clients for New Program Launch and Business Development Purpose. ...." Peer review by Hemanth N., Director
Social Media Marketing with E-Mail, Text SMS and Social Media	4.80/5 ★ Read Reviews (12)	"...Beside email-marketing, it has SMS marketing and Social Media Marketing too....." Peer review by Kamal K., Marketing Analyst

PEER EXPERIENCES
Engagement Management with Social Media	4.99/5 ★ Read Reviews (98)
"...About FirstHive FirstHive is an Intelligent Customer Data Platform that builds Unique Customer Identities by extracting data from various sources of customer interactions & transactions such as ERP, CRM, Website, Social, PoS, mobile app, customer care, etc...." Avianca Airlines partners with FirstHive to better understand its customer behavior
engaging and following up	4.99/5 ★ Read Reviews (48)
Social Media Management with Text SMS and Social Media	4.91/5 ★ Read Reviews (23)
"...It also offers a wide range of out-of-the-box data and performance analytics and configurable dashboard widgets."..." FirstHive included in 2019 Customer Data Platform report by Independent Research Firm, it finds that FirstHive "offers robust recommendations and analytics"
social media analytics	4.91/5 ★ Read Reviews (15)
engaging on social media	4.91/5 ★ Read Reviews (2)
scheduling post to social media	4.91/5 ★ Read Reviews (2)
Social Media Marketing with E-Mail, Text SMS and Social Media	4.80/5 ★ Read Reviews (12)
"...Beside email-marketing, it has SMS marketing and Social Media Marketing too....." Peer review by Kamal K., Marketing Analyst

26+ more Business Use Cases

Our AI advisor, Wyz, harnessed 496 insights from peers and experts to help you assess how these FirstHive use cases fit your Customer Data Platform needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Mrugesh Gaglani National Sales Head Legrand Head Marketing	We were able to execute micro targeted campaigns, in the language of choice for our key influencers, and have achieved over 5X growth over the last couple of years.” Testimonial By Mrugesh Gaglani
Landmark Insurance	FirstHive enables marketers to create identity classes of customers, especially when it looks at anonymous customer interactions across multiple channels, and enables tracking and segmentation of such customers, which is not possible via traditional means. Testimonial By Landmark Insurance
P. K. Hariharan GM COTY	We deployed the FirstHive Platform to help us redefine our customer engagement. The FirstHive team’s approach and support in on-boarding us on to their platform was spectacular. Testimonial By P. K. Hariharan

CUSTOMERS	TESTIMONIALS
Mrugesh Gaglani National Sales Head Legrand Head Marketing	We were able to execute micro targeted campaigns, in the language of choice for our key influencers, and have achieved over 5X growth over the last couple of years.” Testimonial By Mrugesh Gaglani
Landmark Insurance	FirstHive enables marketers to create identity classes of customers, especially when it looks at anonymous customer interactions across multiple channels, and enables tracking and segmentation of such customers, which is not possible via traditional means. Testimonial By Landmark Insurance
P. K. Hariharan GM COTY	We deployed the FirstHive Platform to help us redefine our customer engagement. The FirstHive team’s approach and support in on-boarding us on to their platform was spectacular. Testimonial By P. K. Hariharan

Case Studies

COMPANY	CASE STUDIES
Mention	Case Study Mention Mention Doubles Lead Qualification Accuracy and Saves Over $15,000 on Salesforce Read More

Based on peer insights

Cuspera recommends FirstHive for

	Use Cases	Engagement Management , Social Media Management , Social Media Marketing
	Medium	Social Media, Text SMS, E-Mail
	Features	Dashboard, Personalization, Recording
	Business Priorities	Improve ROI, Enhance Customer Relationships, Acquire Customers
	Industries	Information Technology And Services, Apparel & Fashion, Mechanical Or Industrial Engineering