Retail Case Studies and Customer Success Stories with Enghouse Insights
A national pharmacy chain
- Retail
- Very Large
Enghouse IVR helped a national pharmacy chain improve customer experience for over 170,000 monthly customers. The chain used an automated... phone survey to collect feedback after prescription order calls. IVR data, combined with CRM insights and Qualtrics, gave a full view of customer satisfaction. This let the pharmacy make better decisions and improve service. The focus was on repeat business and strong branding.
an international retail giant
- Retail
- Very Large
Enghouse Insights helped an international retail giant survey over 85,000 customers daily in the US and Canada. The Professional Services... team worked with IT, procurement, security, marketing, and business intelligence to design a system for customer feedback. They provided project and change management, plus custom solutions. The retailer improved customer experience and stayed ahead in customer insights.
Enghouse Insights helped a global retailer survey over 85,000 customers daily in the US and Canada. The retailer wanted to... improve customer experience by collecting feedback from every store visit. Enghouse Insights' Professional Services team worked with IT, procurement, security, marketing, and business intelligence to design a new system. The team provided project management and custom solutions. The retailer continues to adapt and improve its customer experience with ongoing support.
Enghouse Insights' IVR solution helped a national pharmacy chain serve over 170,000 customers monthly. The pharmacy used automated phone surveys... to collect feedback after prescription order calls. IVR interviews measured both agent performance and overall customer experience. Data from IVR and CRM was analyzed on the Qualtrics Insight Platform. This gave the pharmacy actionable insights to improve service and customer satisfaction.
A dynamic marketing research organization
- Marketing And Advertising
The Multi-Mode Platform and call center automation helped a marketing research organization improve interviewer productivity. They conduct public opinion and... survey interviews, with a focus on political polling. The platform enabled them to deliver accurate insights and tailored capabilities. Tight timelines were met with the help of the console and dialer. The solution supported precise and representative results for their clients.
A dynamic marketing research organization
- Marketing And Advertising
- Small
Enghouse Insights helped a marketing research organization improve public opinion surveys. The client used the Multi-Mode Platform and call center... automation to get more accurate insights. Interviewer productivity increased. The organization now delivers precise political polling results on tight deadlines. Their operations run smoothly with Enghouse’s platform, console, and dialer.
