A national pharmacy chain wanted to improve service for over 170,000 customers each month. They started an automated phone survey program using IVR to collect feedback from customers after they conta...cted the Customer Care Center. The IVR asked about the service agent and the overall experience. The feedback was analyzed with the Qualtrics Insight Platform and combined with CRM data. This helped the pharmacy chain see the full customer experience and make better decisions to improve service.
A global retailer wanted to improve customer experiences. They surveyed over 85,000 customers daily in the US and Canada to get feedback. The Enghouse Insights Professional Services team worked with ...many departments to design a better system. They helped manage the project and changes as business needs grew. The team provided custom solutions to keep the retailer focused on customer experience.
CASE STUDY A dynamic marketing research organization
A marketing research organization wanted to get accurate public opinion insights fast. They used Enghouse Insights' Multi-Mode Platform and call center automation tools. These tools helped them run p...recise and representative surveys. The platform made their work easier and improved interviewer productivity. They rely on these solutions to meet tight deadlines and deliver high-quality results.
