Enghouse Insights Overview

Enghouse Insights specializes in transforming data collection and analysis. Focused on multi-mode data collection, it enables businesses to capture customer feedback across various channels. This approach ensures a comprehensive understanding of customer sentiments and behaviors. By leveraging these insights, organizations can make informed decisions that enhance customer experiences and drive strategic growth. Enghouse Insights' ability to integrate diverse data sources into a cohesive platform sets it apart, making it a valuable tool for businesses aiming to refine their feedback management strategies.

Use Cases

Customers recommend Market Research, Helpdesk Management, Collecting Feedback, as the business use cases that they have been most satisfied with while using Enghouse Insights.

Other use cases:

  • Engaging And Following Up
  • Onboarding
  • Products & Pricelist Management
  • Automated Workflows
  • Advertisement
  • Proposal & Quote Management
  • Distribution Management
See all use cases See less use cases

Business Priorities

Grow Market Share is the most popular business priority that customers and associates have achieved using Enghouse Insights.

Enghouse Insights Use-Cases and Business Priorities: Customer Satisfaction Data

Enghouse Insights works with different mediums / channels such as Phone Calls. and Website.

Enghouse Insights's features include Embedded Survey Forms. and Enghouse Insights support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Enghouse Insights analytics capabilities include Custom Reports, and Analytics.

Reviews

"We use Dub InterViewer from 2007 already. Based on our experiences it is a very efficient tool for designing online questionnaires. After a short time of training, you can easily make your first questionnaire. Of course, with all the features of Dub... InterViewer you can dive into more complex questionnaire situations as well and you can make pretty attractive surveys. Dub InterViewer is highly recommended for professional online data collection." - Zoltan Vasvari

Enghouse Insights, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Enghouse Insights revolutionizes data collection and analysis, emphasizing multi-mode methods. Data-driven decision-making is enhanced through innovative technology.

Popular Business Setting

for Enghouse Insights

Top Industries

  • Research
  • Human Resources

Popular in

  • Mid Market
  • Small Business

Enghouse Insights is popular in Research, and Human Resources, and is widely used by Mid Market, and Small Business,

Enghouse Insights Customer wins, Customer success stories, Case studies

How does Enghouse Insights facilitate Market Research?

How can Enghouse Insights enhance your Helpdesk Management process?

What solutions does Enghouse Insights provide for Engaging And Following Up?

How can Enghouse Insights optimize your Onboarding Workflow?

11 buyers and buying teams have used Cuspera to assess how well Enghouse Insights solved their Customer Feedback Management needs. Cuspera uses 170 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Enghouse Insights testimonial

Zoltan Vasvari

Owner

DataExpert Debrecen, Hungary

We use Dub InterViewer from 2007 already. Based on our experiences it is a very efficient tool for designing online questionnaires. After a short time of training, you can easily make your first questionnaire. Of course, with all the features of Dub InterViewer you can dive into more complex questi...onnaire situations as well and you can make pretty attractive surveys. Dub InterViewer is highly recommended for professional online data collection.

Testimonial By Zoltan Vasvari
Enghouse Insights testimonial

Mehdi Farrrokhnia

Senior Project Manager

IGV Marktforschung GmbH, Frankfurt, Germany

Data Collection = Nebu Data Collection = Nebu!!! No other software is as powerful as Nebu and that is a fact!!! We have been using Nebu for the past 8 years and are still surprised with the abilities of the software day by day. Testimonial By Mehdi Farrrokhnia
Enghouse Insights testimonial

Dezso Karasszon

Owner

DataExpert Debrecen, Hungary

Dub InterViewer is one of the most efficient tools for ad-hoc data collection projects. In terms of scripting it is very user-friendly: new colleagues can learn the basic knowledge very quickly. In the same time Dub InterViewer offers a wide range of opportunities. Therefore in many situations Dub ...InterViewer is the best choice for professional data collection.

Testimonial By Dezso Karasszon
CUSTOMERS TESTIMONIALS
Enghouse Insights testimonial

Zoltan Vasvari

Owner

DataExpert Debrecen, Hungary

We use Dub InterViewer from 2007 already. Based on our experiences it is a very efficient tool for designing online questionnaires. After a short time of training, you can easily make your first questionnaire. Of course, with all the features of Dub InterViewer you can dive into more complex questi...onnaire situations as well and you can make pretty attractive surveys. Dub InterViewer is highly recommended for professional online data collection.

Testimonial By Zoltan Vasvari
Enghouse Insights testimonial

Mehdi Farrrokhnia

Senior Project Manager

IGV Marktforschung GmbH, Frankfurt, Germany

Data Collection = Nebu Data Collection = Nebu!!! No other software is as powerful as Nebu and that is a fact!!! We have been using Nebu for the past 8 years and are still surprised with the abilities of the software day by day. Testimonial By Mehdi Farrrokhnia
Enghouse Insights testimonial

Dezso Karasszon

Owner

DataExpert Debrecen, Hungary

Dub InterViewer is one of the most efficient tools for ad-hoc data collection projects. In terms of scripting it is very user-friendly: new colleagues can learn the basic knowledge very quickly. In the same time Dub InterViewer offers a wide range of opportunities. Therefore in many situations Dub ...InterViewer is the best choice for professional data collection.

Testimonial By Dezso Karasszon

A national pharmacy chain - Retail

A national pharmacy chain wanted to improve service for over 170,000 customers each month. They started an automated phone survey program using IVR to collect feedback from customers after they conta...cted the Customer Care Center. The IVR asked about the service agent and the overall experience. The feedback was analyzed with the Qualtrics Insight Platform and combined with CRM data. This helped the pharmacy chain see the full customer experience and make better decisions to improve service.

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A global retailer - Retail

A global retailer wanted to improve customer experiences. They surveyed over 85,000 customers daily in the US and Canada to get feedback. The Enghouse Insights Professional Services team worked with ...many departments to design a better system. They helped manage the project and changes as business needs grew. The team provided custom solutions to keep the retailer focused on customer experience.

Read more →

A dynamic marketing research organization - Political Polling And Public Opinion Research

A marketing research organization wanted to get accurate public opinion insights fast. They used Enghouse Insights' Multi-Mode Platform and call center automation tools. These tools helped them run p...recise and representative surveys. The platform made their work easier and improved interviewer productivity. They rely on these solutions to meet tight deadlines and deliver high-quality results.

Read more →
lightning

Peers used Enghouse Insights for Market research and helpdesk management

Enghouse Insights Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.16/5

Read Reviews (3)
Custom Reports

4.53/5

Read Reviews (16)
Analytics

4.29/5

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.16/5

Read Reviews (3)
Custom Reports

4.53/5

Read Reviews (16)
Analytics

4.29/5

Read Reviews (5)

Software Failure Risk Guidance

?

for Enghouse Insights

Top Failure Risks for Enghouse Insights

Enghouse Insights Profile

Company Name

Enghouse Insights

HQ Location

Wormer, NH

Employees

11-50

Social

Financials

PRIVATE