Utilities Case Studies and Success Stories with eGain
Case Study Yorkshire Water
eGain Knowledge+AI increases first call resolution, measurably improves customer satisfaction and reduces unnecessary field visits thus saving millions of pounds.
Southern Water achieved a 60% improvement in single call resolution, 50% reduction in agent training time, and a 25% decrease in unnecessary call outs within nine months.
eGain Knowledge+AI helped Yorkshire Water save £3.6 million annually, improve first call resolution by 30%, reduce agent training time by 25%, and enhance customer satisfaction.
eGain Knowledge+AI helped Yorkshire Water save £3.6 million annually, improve first call resolution by 30%, reduce agent training time by 25%, and enhance customer satisfaction.
eGain Knowledge+AI increases first call resolution, measurably improves customer satisfaction and reduces unnecessary field visits thus saving millions of pounds.
Southern Water achieved a 60% improvement in single call resolution, 50% reduction in agent training time, and a 25% decrease in unnecessary call outs within nine months.
Computer Software Case Studies and Success Stories with eGain
CASE STUDY Hyper-growth SaaS company
Hyper-growth SaaS company improved customer and agent experience with Knowledge Hub, handling 4.5 million interactions annually and serving over 33,000 clients.
Hyper-growth SaaS company improved customer and agent experience with Knowledge Hub, handling 4.5 million interactions annually and serving over 33,000 clients.
Consumer Goods Case Studies and Success Stories with eGain
Case Study Replacements
The world’s leading collectibles company relies on eGain to boost agent productivity and provide scalable email customer service to millions of consumers.
The world’s leading collectibles company relies on eGain to boost agent productivity and provide scalable email customer service to millions of consumers.
The world’s leading collectibles company relies on eGain to boost agent productivity and provide scalable email customer service to millions of consumers.
The world’s leading collectibles company relies on eGain to boost agent productivity and provide scalable email customer service to millions of consumers.
eGain Q4 Revenue Up With JPMorgan Win | The Motley Fool
eGain's Q4 2025 revenue increased, driven by a significant partnership with JPMorgan Chase. This collaboration, one of the largest in eGain's history, involves developing an AI Knowledge Hub for JPMo...rgan's U.S. Chase business. The partnership includes product development and a board observer role for JPMorgan. eGain's AI knowledge ARR grew 25% year over year, with improved retention rates. The company completed a cloud migration, enhancing efficiency and gross margins.
eGain Q4 Revenue Up With JPMorgan Win - The Globe and Mail
eGain reported a 3% year-over-year revenue increase to $23.2 million in Q4 2025, driven by a strategic partnership with JPMorgan Chase. This collaboration involves developing an AI knowledge hub acro...ss JPMorgan's U.S. Chase business. eGain's AI knowledge ARR grew 25%, and its SaaS gross margin reached 80%. The company plans to expand its AI offerings and increase R&D investment in fiscal 2026.
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience - eGain
Virginia529 has chosen eGain's AI Knowledge Hub to enhance its customer service, replacing legacy systems to improve knowledge consistency. This implementation will support Virginia529's contact cent...er and operations team in handling customer queries efficiently. eGain's platform offers comprehensive functionality and pre-built connectors, aligning with Virginia529's commitment to leveraging technology for better service delivery.
eGain Corporation: Riding the AI Knowledge Wave to Long-Term Dominance
eGain Corporation is advancing in the AI services market with its AI Knowledge Hub and AI Agent for Contact Center solutions. A significant $100M+ expansion deal with a U.S. megabank highlights its g...rowth, increasing user scope tenfold. Despite a 6% revenue dip in Q3, eGain's SaaS revenue remains strong, with a 77% margin. The company is poised for growth with a $68.7M cash reserve and a strategic focus on AI-driven efficiencies.
