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Eber
Eber Customer Loyalty Management 4.0 144 reviewer insights

Eber: Customer Engagement and Loyalty Program Management

Eber | platform for retailers to grow business one member at a time by delivering excellent consumer

Eber helps data teams manage customer loyalty programs and run customer engagement. Teams use it to manage customer loyalty programs, launching cost-effective initiatives that encourage repeat engagement. They also implement omnichannel loyalty programs, creating experiences across customer touchpoints. For example, Eber helped a customer launch an omnichannel, multi-tiered loyalty program. Eber supported the customer from strategy to implementation, ensuring a smooth transition.

Is Eber right for your team?

Main focus

Typical customer

Mid-size and small companies

75% of customer stories; 58% from restaurants.

What teams use Eber for

Explore Eber use cases grouped by customer job. Click a use case to read the supporting evidence, or open a job to see detailed results.

Job
How widely used
Use cases
Customer Loyalty Management jobs
Campaign and promotion management Mee Tarik, Mr.TukTuk, The Providore, Shoploooh and others Main focus
Core use
Program setup and administration Marché Movenpick Singapore, Hoshino, Kinokuniya Main focus
Common use
Rewards and redemption Marché Movenpick Singapore
Emerging use
Also used for
Lifecycle engagement and retention Beef & Liberty Marketing Automation
Emerging use

Other use cases

"Main focus" marks the two jobs the product is used for most often.

Eber capabilities

Explore Eber capabilities and related topics most often mentioned in customer evidence. Click a capability to read the supporting evidence.

Who uses Eber

IndustriesAggregated usage insights
Restaurants: 59%Retail: 33%Transportation/Trucking/Railroad: 8%
Company sizeAggregated usage insights
Mid-market: 50%Small business: 25%Enterprise: 25%
  • Mid-market50%
  • Small business25%
  • Enterprise25%

Eber customer stories

Results reported in published case studies.

GoPizza Malaysia

Quick Service Restaurants · Medium

GoPizza Malaysia successfully enrolled over 10,000 loyalty members in under 90 days using Eber's technology. The strategy involved moving enrollment to the checkout counter, offering imme...

GoPizza Malaysia successfully enrolled over 10,000 loyalty members in under 90 days using Eber's technology. The strategy involved moving enrollment to the checkout counter, offering immediate rewards, and incentivizing staff. This approach eliminated the friction of app downloads and leveraged in-store interactions, aligning with regional consumer expectations for instant gratification.

Mee Tarik

Restaurants · Medium

Mee Tarik used Eber’s loyalty marketing platform to grow its customer base. They launched tiered rewards, campus engagement, and festive campaigns. These strategies led to a 70% growth in...

Mee Tarik used Eber’s loyalty marketing platform to grow its customer base. They launched tiered rewards, campus engagement, and festive campaigns. These strategies led to a 70% growth in their business. The loyalty program helped retain more customers. Mee Tarik focused on sustainable growth using targeted campaigns.

Marché Movenpick Singapore

Restaurants · Large

Eber helped Marché Movenpick Singapore move from paper-based loyalty to a fully digital, cloud-based program. In just three months, they acquired over 25,000 new customers and tracked mo...

Eber helped Marché Movenpick Singapore move from paper-based loyalty to a fully digital, cloud-based program. In just three months, they acquired over 25,000 new customers and tracked more than 40,000 loyalty members. The platform enabled seamless customer data management, efficient referrals, and gamified rewards, including 2,000+ seasonal redemptions in two months. Staff productivity improved as customer information became easy to access. Marché now engages customers with targeted promotions and creative loyalty campaigns.

Mr.TukTuk

Restaurants · Medium

Mr.TukTuk used Eber's loyalty marketing platform to increase customer retention. They wanted to turn occasional diners into loyal brand advocates. Eber helped them launch a cost-effective...

Mr.TukTuk used Eber's loyalty marketing platform to increase customer retention. They wanted to turn occasional diners into loyal brand advocates. Eber helped them launch a cost-effective loyalty program. The solution made it easy for customers to return and engage with the brand. Mr.TukTuk saw more repeat visits and stronger customer relationships.

The Providore

Restaurants · Small

Eber helped The Providore improve customer engagement with its loyalty marketing platform. The Providore used Eber’s point system, rewards, gift cards, and campaign tools. The marketing t...

Eber helped The Providore improve customer engagement with its loyalty marketing platform. The Providore used Eber’s point system, rewards, gift cards, and campaign tools. The marketing team found Eber easy to use and supportive. The Providore saw more engagement with their online platform. They recommend Eber for loyalty marketing.

Shoploooh

Retail · Small

Shoploooh used Eber's loyalty marketing platform to grow their customer base. In 6 months, they gained over 4,000 new members. They saw more than 1,300 redemptions and repeat purchases. S...

Shoploooh used Eber's loyalty marketing platform to grow their customer base. In 6 months, they gained over 4,000 new members. They saw more than 1,300 redemptions and repeat purchases. Shoploooh unified their online and in-store customer experiences. The platform helped them keep customers coming back. Their loyalty program drove real business results.

Inside the Pizza Chain: Pizza Express' Loyalty Program || Speaking with the Stars || Eber

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Eber activities

From 144 reviewer insights.

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Eber Pte Ltd News

Product

Restaurant POS & Customer Retention: Eber × Eats365

Eber and Eats365 have integrated their platforms to enhance restaurant operations and customer retention. Eats365's modular technology connects POS, QR ordering, and kitchen displays, while Eber's Retention Marketing Platform focuses on loyalty and engagement. This integration aims to streamline operations and foster long-term customer relationships in the competitive dining market.

Partnership

Eber Partners with Bistrochat: Unifying Loyalty and Reservations for Restaurant Excellence

Eber and Bistrochat have formed a partnership to integrate loyalty and reservation systems, enhancing restaurant operations. This collaboration aims to streamline customer experiences by combining Eber's loyalty solutions with Bistrochat's reservation technology.

Product

Eber x Zeoniq Partnership

The new Eber Zeoniq integration unites loyalty management and point-of-sale operations, turning the checkout counter into a powerful hub for real-time engagement and actionable insights.

Partnership

Eber WATI Integration: Automate WhatsApp Loyalty

Eber and WATI have integrated their platforms to automate customer engagement via WhatsApp. This integration allows Eber's loyalty data to sync with WATI, enabling automated, personalized messages for customer actions like sign-ups and reward redemptions. The solution aims to enhance customer engagement, increase reward redemptions, and reduce operational costs across industries such as retail, F&B, and e-commerce.

Eber Pte Ltd Profile

Company Name

Eber Pte Ltd

Company Website

https://eber.co/

HQ Location

380 Jalan Besar, Arc 380 #07-06, Singapore 209000

Employees

NA

Social

Financials

NA