Gravityilabs, a fast-growing SaaS start-up in strategy consulting, needed a robust training program to handle a growing user base and geographical spread. They partnered with CXcherry to build an onl...ine academy for customer education. This academy helped train consultants and customers, smoothing the onboarding process and increasing product adoption. Since launching the academy, Gravityilabs has reduced customer support requests by half.
Gravityilabs, a fast-growing SaaS start-up in strategy consulting, needed a robust training program to handle a growing user base and geographical spread. They partnered with CXcherry to build an onl...ine academy for customer education and enablement. This academy helped train consultants and smoothen customer onboarding. As a result, Gravityilabs increased product adoption and reduced customer support requests by half.
CXcherry helped Gravity Consulting build an online academy for customer education and consultant training. Gravity Consulting needed a scalable training solution for their growing SaaS product and us...er base. CXcherry's platform enabled them to create short courses and assign them at onboarding. This improved customer onboarding and increased product adoption. Customer support requests dropped by almost half after launching the academy.
CXcherry helped Gravityilabs launch an online Customer Education and Enablement Academy using its LMS platform. Gravityilabs needed to train customers and internal consultants on their StrategyDotZer...o product to boost adoption and manage global growth. The new academy delivered "how-to-use" courses at onboarding, improving product adoption and customer experience. With CXcherry's LMS reporting, Gravityilabs gained business insights and cut customer support requests by nearly 50%.
Education Case Studies and Customer Success Stories with CXcherry
CentSai
- Education
CentSai, a leading FinTech company, partnered with CXcherry to improve financial literacy training. The challenge was to address low financial literacy rates among adults. They created an online acad...emy with interactive courses using videos, PDFs, and assessments. Over 500 users have been trained, with more than 2000 hours of training delivered. The program awards certificates to successful learners, and they aim to reach 10,000 users in two years.
CentSai is a platform focused on financial literacy. They partnered with CXcherry to improve their training programs. The challenge was to increase financial literacy among GenZ. They created an onli...ne academy with structured courses and assessments. Since launch, they trained over 500 users with 2000+ hours of training. They expect 10,000 users in two years.
CXcherry helped a leading FinTech education company build an online academy for financial literacy training. The company wanted to improve financial knowledge among GenZ and needed a simple, self-ser...vice training platform. CXcherry created a virtual academy with structured courses, assessments, and certificates. Over 500 users completed more than 2000 hours of training. The company expects to reach 10,000 users in two years.
Leading US financial education company
- Education
CXcherry helped a leading US financial education company build an online academy for financial literacy. The company wanted to improve financial knowledge for GenZ and global users. CXcherry created ...a self-service training platform with videos, quizzes, and assessments. Over 500 users have completed more than 2000 hours of training. The program awards certificates to successful learners. The company expects to reach 10,000 users in two years.
Computer Software Case Studies and Customer Success Stories with CXcherry
iMocha
- Computer Software
iMocha faced a challenge with increased support tickets due to remote work. They partnered with CXcherry to create a training strategy for internal teams. The training was gamified and included video... content and demos. This initiative reduced support ticket closure rate by 10%, improving response time and customer satisfaction.
iMocha faced a challenge with increased support tickets due to remote work. They partnered with CXcherry to create a training strategy for internal teams. The training was gamified and included video... content and demos. This initiative reduced support ticket closure rate by 10%, improving response time and customer satisfaction.
CXcherry helped iMocha train its internal teams with a gamified learning platform. The training included video content, presentations, and demos for teams working remotely. Single sign-on made access... easy. The initiative reduced support ticket closure rate by 15%. This led to faster response times and better customer satisfaction.
CXcherry LMS helped iMocha train its internal teams during rapid growth. iMocha needed a scalable way to align sales, support, and product teams after shifting to remote work. CXcherry and iMocha cre...ated a gamified product training program with video courses and SSO access. Employee productivity increased by 15%. Support ticket closure rate improved by almost 30%, leading to faster response times and better customer satisfaction.
