transforms contact center agents into experts via real-time: Cresta
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Latest Product Updates and Feature Enhancements on Cresta
Cresta Launches Automated AI Agent Testing So Businesses Can Deploy AI Agents with Confidence
Cresta has launched Automated AI Agent Testing, enhancing its AI Agent platform. This suite uses AI to test AI, ensuring accuracy, reliability, and security in AI agent deployments. Key features incl...ude expert-aligned LLM judges, dynamic simulated visitors, and an in-product feedback loop, leading to faster release cycles and improved accuracy.
Cresta AI Agent delivers seamless, omnichannel CX - KMWorld
Cresta has launched the Cresta AI Agent, an omnichannel generative AI solution designed for contact centers. The platform enables seamless customer experience across voice, chat, and digital channels..., automating complex workflows and supporting real-time customer interactions. Cresta leverages advanced AI to unify customer engagement, aiming to boost operational efficiency and customer satisfaction for enterprises.
Optimum Collaborates with Cresta to Further Transform Its Customer Experience with Artificial Intelligence
Cresta, a generative AI platform for contact centers, has closed a $125 million Series D funding round to accelerate the adoption of its human-centric AI solutions in customer service operations. The... investment will support product innovation and expand Cresta's reach in the enterprise contact center market, helping organizations enhance customer experience and operational efficiency with advanced AI technology.
Awards, Recognitions, and Industry Achievements of Cresta
Cresta Named a Leader and "...A Force to Be Reckoned With" in Conversation Intelligence for the Contact Center
Cresta has been recognized as a leader in conversation intelligence for contact centers, earning the distinction of being "a force to be reckoned with." This recognition highlights Cresta's generativ...e AI platform and its impact on transforming customer engagement and operational efficiency in contact center environments.
Cresta Named a Leader and "...A Force to Be Reckoned With" in Conversation Intelligence for the Contact Center - PR Newswire
Cresta has been recognized as a leader in conversation intelligence for contact centers, earning the distinction of being called "a force to be reckoned with." This recognition highlights Cresta's ge...nerative AI platform and its impact on transforming customer engagement and operational efficiency in the contact center industry.
Corporate News and Organizational Updates on Cresta
Cresta Extends Global Footprint with New Offices in APAC and EMEA
Cresta has expanded its global presence by opening new offices in the APAC and EMEA regions to meet the growing demand for AI-driven customer interactions. The expansion includes a new office in Melb...ourne and plans for another in London. Andrew Cannington has been appointed as General Manager of APAC to lead the efforts. Cresta's platform enhances customer interactions, boosting revenue and efficiency for clients like major retailers and airlines.
Brinks Homes in on Streamlined Customer Service with Cresta
Brinks Home, a major home security provider, has adopted Cresta's generative AI platform to enhance customer service operations. By leveraging Crestas AI-driven contact center technology, Brinks Home... aims to streamline support workflows, improve agent performance, and deliver faster, more personalized service experiences to over one million customers across the United States and Puerto Rico.
To combat rising churn, Verizon taps AI-driven sales led by its CS teams - Cresta
Verizon has deployed Cresta's generative AI platform to empower its customer service teams with real-time sales guidance and conversation intelligence. This AI-driven approach aims to reduce customer... churn and boost sales by equipping agents with actionable insights during customer interactions. Early results show improved agent productivity and higher conversion rates for Verizon's contact centers.
