Cresta Overview

Cresta's contact center AI software provides real-time insights and agent coaching to enhance sales and service teams' performance. Teams are empowered to unlock their full potential.

Use Cases

Customers recommend Helpdesk Management, Coaching, Content Curation, as the business use cases that they have been most satisfied with while using Cresta.

Other use cases:

  • Forecasting
  • Workflow Management
  • Contacts History
  • Objection Handling
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Cresta.

Other priorities:

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Cresta Use-Cases and Business Priorities: Customer Satisfaction Data

Cresta works with different mediums / channels such as Phone Calls. and Chat.

Reviews

"...Cresta transforms every sales agent into an expert by using AI to learn, organize, and distribute expertise via real-time suggestions and coaching...." Peer review

Cresta, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cresta Customer wins, Customer success stories, Case studies

Why is Cresta the best choice for Helpdesk Management?

How can Cresta optimize your Coaching Workflow?

 

Brinks Homes in on Streamlined Customer Service with Cresta

Brinks Home, a major home security provider, has adopted Cresta's generative AI platform to enhance customer service operations. By leveraging Crestas AI-driven contact center technology, Brinks Home... aims to streamline support workflows, improve agent performance, and deliver faster, more personalized service experiences to over one million customers across the United States and Puerto Rico.

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To combat rising churn, Verizon taps AI-driven sales led by its CS teams - Cresta

Verizon has deployed Cresta's generative AI platform to empower its customer service teams with real-time sales guidance and conversation intelligence. This AI-driven approach aims to reduce customer... churn and boost sales by equipping agents with actionable insights during customer interactions. Early results show improved agent productivity and higher conversion rates for Verizon's contact centers.

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A Fortune 500 bank - Banking

Cresta Agent Assist and Cresta Coach helped a Fortune 500 bank improve collections. The bank struggled with collectors not following the playbook and managers had little visibility. Cresta gave real-...time guidance and insights to both collectors and supervisors. Playbook adherence increased 4x in three weeks. The bank saw an 11% promise-to-pay per right party contact and a 26% promise amount relative to balance. Managers saved time and gained better coaching tools.

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the leading vacations provider - Hospitality

Cresta Coach and Agent Assist help the leading vacations provider boost agent success from home. The company faced a challenge with onboarding new remote agents and high attrition. Cresta's real-time... coaching and AI-powered guidance let managers save 2-4 hours per week and help agents ramp up faster. Agents using Cresta generated 72% more revenue, with $235,528 more sales per quarter than those not using it. The company also uses Cresta to QA 100% of calls for compliance and avoid fines.

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A leading cloud SaaS provider - Computer Software

Cresta Agent Assist helped a leading cloud SaaS provider move their sales operations offshore without losing revenue. The company used Cresta to coach new offshore agents and align them with proven s...ales processes. In just 3 months, the offshore team increased revenue per chat by 35% and improved CST by 6.5%. Cresta's tools also saved agents 14.07 hours of typing time per month. The solution enabled faster onboarding and better agent performance, with one top agent promoted due to high engagement with Cresta.

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Fortune 500 insurance company - Insurance

Cresta Agent Assist, Cresta Coach, and Cresta Insights helped a Fortune 500 insurance company improve sales performance. The company faced challenges with onboarding seasonal hires and coaching agent...s at scale. Cresta's real-time coaching and insights let supervisors identify opportunities and train agents faster. In nine months, the company saw a 7% increase in revenue from direct mail. Ramp time for new employees dropped, and supervisors acted on coachable moments in real time.

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Cresta Features

  • Low
  • Medium
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FEATURE RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Cresta

Top Failure Risks for Cresta

Cresta News

Product

Cresta Breaks Down Language Barriers With Real-Time Translation and Multilingual AI - PR Newswire

Cresta has launched Real-Time Translation and multilingual AI capabilities, enabling seamless customer service across languages. The new features allow human agents to communicate in four languages and AI agents in over thirty, enhancing global customer interactions. These advancements aim to reduce costs, improve service efficiency, and unlock new market opportunities for businesses by overcoming language barriers.

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Product

Cresta Unveils Four Products at Cresta Wave to Unleash the Potential of Human and AI Agents - PR Newswire

Cresta has launched the Automated AI Agent Testing suite, enhancing its AI Agent platform. This suite uses AI to test AI, ensuring agents are accurate, reliable, and production-ready. It features expert-aligned LLM judges, dynamic simulated visitors, and an in-product feedback loop, leading to faster release cycles and improved accuracy.

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Partnership

Aspect and Cresta Partner to Power Workforce Planning with Agentic AI - Business Wire

Aspect and Cresta Partner to Power Workforce Planning with Agentic AI - Business Wire

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Product

Cresta Launches Automated AI Agent Testing So Businesses Can Deploy AI Agents with Confidence

Cresta has launched Automated AI Agent Testing, enhancing its AI Agent platform. This suite uses AI to test AI, ensuring accuracy, reliability, and security in AI agent deployments. Key features include expert-aligned LLM judges, dynamic simulated visitors, and an in-product feedback loop, leading to faster release cycles and improved accuracy.

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Cresta Profile

Company Name

Cresta

Company Website

https://cresta.com/

HQ Location

SAN FRANCISCO, CALIFORNIA