Cresta Overview

Cresta's contact center AI software provides real-time insights and agent coaching to enhance sales and service teams' performance. Teams are empowered to unlock their full potential.

Use Cases

Customers recommend Helpdesk Management, Coaching, Content Curation, as the business use cases that they have been most satisfied with while using Cresta.

Other use cases:

  • Forecasting
  • Workflow Management
  • Contacts History
  • Objection Handling
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Cresta.

Other priorities:

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Cresta Use-Cases and Business Priorities: Customer Satisfaction Data

Cresta works with different mediums / channels such as Phone Calls. and Chat.

Reviews

"...Cresta transforms every sales agent into an expert by using AI to learn, organize, and distribute expertise via real-time suggestions and coaching...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Cresta is more focused on using AI suggestions to help human contact center workers make the most of an individual call or chat session and lean on what s worked well for past interactions that were deemed successful. ..." AI startup Cresta launches from stealth with millions from Greylock and a16z
"...Coaching agents is a critical task, but it can be time-consuming, and agents can easily fall back into bad habits...." Experts on Day One
"...Instead of manually curating content for your contact center, Cresta does it automatically based on what works. ..." Experts on Day One

Cresta, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cresta Customer wins, Customer success stories, Case studies

Why is Cresta the best choice for Helpdesk Management?

What benefits does Cresta offer for Coaching?

 

New York Mets - Sports - Large

Cresta AI powers New York Mets ticketing

New York, USA

Cresta has partnered with the New York Mets to integrate its AI suite into the team's ticketing and fan-service operations. This deployment aims to streamline ticket sales, seat changes, and fan inqu...iries through AI-driven automation. Cresta's solution includes Conversation Intelligence, AI Agents, and real-time Agent Assist to enhance customer interactions and operational efficiency.

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New York Mets - Sports - Large

Cresta Announces Partnership with New York Mets To Optimize Ticket ...

New York, USA

Cresta has partnered with the New York Mets to enhance ticketing operations and fan service using its AI platform. The Mets will deploy Cresta's AI Agent, Conversation Intelligence, and Agent Assist ...to streamline fan interactions and improve service efficiency.

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TELUS Digital - Technology Services - Very Large

TELUS Digital Joins Cresta to Scale Customer Experience AI

Canada

TELUS Digital has partnered with Cresta to deploy and manage Cresta's CX AI platform for enterprise clients. TELUS Digital will serve as a preferred implementation partner, handling integration and m...anaged services for Cresta's voice and chat AI agents, real-time agent assist, and conversation intelligence. This collaboration aims to enhance customer experience by providing accurate answers quickly and supporting human agents.

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Windstar Cruises - Hospitality - Medium

Seattle, USA

Cresta AI helped Windstar Cruises contain 70% of chat inquiries, freeing agents to focus on complex bookings. The company saw a 2% increase in conversion within six months. Cresta's tools automated q...uality management, analyzing 100% of calls and chats. Leaders gained real-time insights into guest interactions. Windstar reduced risk exposure and improved agent satisfaction with instant data access.

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Xanterra Travel Collection - Hospitality - Large

Greenwood Village, USA

Cresta AI Agent helped Xanterra Travel Collection reach a 74% containment rate in their contact centers. The company saw a $3.3 million increase in revenue by using AI to handle guest inquiries and s...upport sales behaviors. Xanterra deployed AI Agents across multiple brands, improving efficiency and guest service. Managers gained better tools for agent training and real-time guidance. The solution unified reporting and enabled data-driven decisions for ongoing service improvements.

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Vivint - Consumer Services - Large

Provo, USA

Cresta helped Vivint gain 5,400 new subscribers by raising install rates 3%. Vivint used Cresta to automate QA, track agent behaviors, and gain 100% visibility into sales calls. Managers saved at lea...st 5 hours per week on QA tasks. Vivint cut sales costs by $150 per truck roll and improved win rates by 7%. Cresta enabled faster coaching and reduced post-sale cancellations.

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Cresta Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Cresta

Top Failure Risks for Cresta

Cresta News

Product

Cresta Launches Next-Gen Insights with New Real-Time Trends

Cresta has launched the next generation of Cresta Insights, introducing Real-Time Trends to its AI platform. This update enhances conversational intelligence by autonomously identifying and analyzing customer conversation anomalies, offering deeper insights through AI Analyst and Topic Discovery. The new features aim to proactively understand customer needs and provide actionable insights without user prompts, advancing Cresta's vision of a proactive customer intelligence system.

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Product

Cresta Launches Next Generation of Cresta Insights to Unlock Deeper ...

Cresta has launched an enhanced version of Cresta Insights, introducing upgraded AI Analyst, Topic Discovery, and Real-Time Trends capabilities. These improvements allow enterprises to uncover critical customer insights more efficiently, with features like auto-execution, LLM-generated taxonomies, and minute-level trend detection. The system aims to proactively identify and address customer experience issues, enhancing decision-making and operational efficiency.

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Product

Cresta Launches Training Simulator, Bringing AI Agent Technology to ...

Cresta has launched a new Training Simulator, an AI-powered tool designed to enhance agent training by simulating realistic customer interactions. This product allows agents to practice handling complex scenarios in a controlled environment, improving onboarding, upskilling, and remedial coaching processes. The simulator integrates with existing coaching plans, ensuring consistent evaluation and performance improvement.

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Product

Cresta Launches Training Simulator, Using AI Agents to Provide Dynamic ...

Cresta has launched the Cresta Training Simulator, a product that uses AI agents to simulate realistic customer interactions for agent training. This tool aims to reduce onboarding time and improve agent performance by providing dynamic, real-time practice scenarios. It integrates with existing coaching plans and quality management systems to offer personalized training experiences.

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Cresta Profile

Company Name

Cresta

Company Website

https://cresta.com/

HQ Location

SAN FRANCISCO, CALIFORNIA