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Cresta: Reviews, Testimonials and Expert Opinions

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transforms contact center agents into experts via real-time: Cresta

AI Powered

Cresta Overview

This is a summary of the comprehensive capabilities and benefits of Cresta based on over 44 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Cresta, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Cresta is right for your needs? Our Cuspera AI engine can evaluate how Cresta fits your specific business needs, industry, and context. Get your personalized assessment report today.

Cresta supports business activities such as:

Helpdesk Management
Coaching
Content Curation
Forecasting
Workflow Management

Cresta can help you with many business goals, such as Increase Sales & Revenue. It can help manage these activities if you use Phone Calls and Chat for these needs.

Reviews

"...Cresta is more focused on using AI suggestions to help human contact center workers make the most of an individual call or chat session and lean on what s worked well for past interactions that were deemed successful. ..." AI startup Cresta launches from stealth with millions from Greylock and a16z

Cuspera Reviews

158 buyers and buying teams have used Cuspera to assess how well Cresta solved their Sales Performance Management needs. Cuspera uses 44 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.

Business Priorities

Increase Sales & Revenue is the most popular business priority peers achieved using Cresta.

See all business priorities

Use Cases

Peers recommend Helpdesk Management , Coaching , Content Curation , as the business use cases that they have been most satisfied while using Cresta.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls and Chat	4.77/5 ★ Read Reviews (10)	"...Cresta is more focused on using AI suggestions to help human contact center workers make the most of an individual call or chat session and lean on what s worked well for past interactions that were deemed successful. ..." AI startup Cresta launches from stealth with millions from Greylock and a16z
Coaching	4.30/5 ★ Read Reviews (4)	"...Coaching agents is a critical task, but it can be time-consuming, and agents can easily fall back into bad habits...." Experts on Day One
Content Curation	3.25/5 ★ Read Reviews (1)	"...Instead of manually curating content for your contact center, Cresta does it automatically based on what works. ..." Experts on Day One

PEER EXPERIENCES
Helpdesk Management with Phone Calls and Chat	4.77/5 ★ Read Reviews (10)
"...Cresta is more focused on using AI suggestions to help human contact center workers make the most of an individual call or chat session and lean on what s worked well for past interactions that were deemed successful. ..." AI startup Cresta launches from stealth with millions from Greylock and a16z
Coaching	4.30/5 ★ Read Reviews (4)
"...Coaching agents is a critical task, but it can be time-consuming, and agents can easily fall back into bad habits...." Experts on Day One
Content Curation	3.25/5 ★ Read Reviews (1)
"...Instead of manually curating content for your contact center, Cresta does it automatically based on what works. ..." Experts on Day One

Based on peer insights

Cuspera recommends Cresta for

	Use Cases	Helpdesk Management , Coaching , Content Curation
	Medium	Phone Calls, Chat
	Business Priority	Increase Sales & Revenue

IT and Other Capabilities

for Cresta

Low
Medium
High

CAPABILITIES (DATA)	RATINGS AND REVIEWS
Data Import	2.93/5 ★ Read Reviews (1)

CAPABILITIES (DATA)	RATINGS AND REVIEWS
Data Import	2.93/5 ★ Read Reviews (1)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	4.76/5 ★ Read Reviews (13)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	4.76/5 ★ Read Reviews (13)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
AI Powered	4.48/5 ★ Read Reviews (10)
Analytics	2.95/5 ★ Read Reviews (1)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
AI Powered	4.48/5 ★ Read Reviews (10)
Analytics	2.95/5 ★ Read Reviews (1)

Software Failure Risk Guidance

for Cresta

Top Failure Risks for Cresta

Vendor Profile Details

Company Name

Cresta

Company Website

https://cresta.com/

HQ Location

SAN FRANCISCO, CALIFORNIA