Real-World Case Studies and Customer Success Stories with ControlMap

Network Doctor used ControlMap to achieve SOC 2 compliance and improve internal security. Before ControlMap, risk assessments and vendor reviews... were manual and error-prone. With ControlMap, Network Doctor centralized risk management, automated vendor assessments, and streamlined compliance processes. This led to better client conversations, improved team efficiency, and a stronger security culture. Network Doctor now offers compliance advisory services and helps clients make informed security decisions.
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ControlMap helped Plus 1 Technology automate and centralize their compliance process. Before, compliance was manual and fragmented, needing senior staff.... With ControlMap, they built a repeatable system that junior staff can manage. The risk register feature lets them track and score risks for clients in one place. This made Compliance as a Service faster and easier for both staff and clients. Plus 1 Technology now offers a cost-effective, scalable compliance solution for SMBs.
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Cognition360 helped VGM Forbin solve reporting issues with ConnectWise Manage. The company struggled to get clear data on costs and... agreement profitability. Cognition360 customized reports for them. Now, VGM Forbin can see project and service profitability at any time. They spot cost spikes and make better staffing decisions. The solution made reporting easy and improved management decisions.
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Cognition360 helps SUCCESS Computer Consulting manage capacity for over 200 clients. The company struggled to schedule field visits while keeping... enough resources for new clients. Cognition360 provides reliable reports on current and future capacity. All departments now use Power BI reports to answer questions quickly. SUCCESS can now trust their data and make better decisions.
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Cognition360 helped Savant CTS fix problems with manual reporting. Before, the team struggled to get accurate data on ticket lifecycle,... tech efficiency, and profitability. With Cognition360, they now get daily actionable insights. This improved team unity, made remote tech management easier during COVID, and helped identify unprofitable customers. The software made work easier and boosted customer satisfaction and retention.
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Backup Radar helped River Run fix backup reporting problems. River Run lost a client because missed backups went unreported. They... needed a better way to track backups and keep data safe. Backup Radar gave them clear alerts for non-operational backups. This made their backup process more reliable. River Run now protects client data better and avoids lost revenue from backup failures.
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Cognition360 helped NexusTek, a top 25 MSP with over 320 employees, solve reporting challenges after multiple acquisitions. NexusTek needed to... merge data from several ConnectWise instances for better efficiency. Cognition360's multi-tenant data warehouse let them access and combine data quickly and easily. This gave NexusTek real-time business insights and sped up the integration of new companies. The solution allowed NexusTek to do more with less, using fewer resources and improving service quality.
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Backup Radar helped MicroAge Swift Current automate backup monitoring. Before, they tracked backups with emails and spreadsheets, missing some failures.... This led to lost time and risked client data. With Backup Radar, all backups are tracked in one dashboard. The team now saves more than 10 hours each week. This time savings lets them focus on other work and increases revenue. The process is now fast and reliable.
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ScalePad IT Asset Disposal in Lifecycle Manager helped TeamLogic IT fix a slow and risky asset disposal process. Before, they had... to store old client equipment for weeks or months, which was a security risk. The team even used drills to destroy hard drives, leading to accidents. With ScalePad, TeamLogic IT made asset disposal safer and faster. This improved client experience and added new profit for the business.
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Cognition360 helped TechPath, Brisbane’s largest MSP, improve staff profitability by more than 12% in one year. The platform gave TechPath... real-time data and faster reporting, cutting report creation from two days to a few hours. Agreement profitability increased by over 10%. Custom dashboards made it easier for account managers to track budgets, analyze spending, and resolve tickets. TechPath now makes better business decisions and delivers improved service to clients.
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ControlMap helps Vigilant Systems deliver Compliance-as-a-Service to clients worldwide. Vigilant uses ControlMap to manage complex compliance tasks, including ISO 27001,... SOC 2, and HIPAA support. The platform integrates with Confluence and Notion, saving hours of manual work. ControlMap makes compliance management smooth for clients and auditors. Vigilant creates easy-to-follow compliance plans and builds trust with clients using ControlMap.
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Quoter helped Wilkins IT Solutions make sales faster. The company used Quoter’s integrations for PSA, distributors, e-signature, and online payments.... Now, even junior staff can prepare quotes in minutes. The sales process is now one step and takes five minutes or less. Quoter lets the team send one email instead of three or four. This saves time and helps the remote team work better together.
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Backup Radar helped ited automate backup monitoring for its clients. Before, manual processes led to missed alerts and backup errors.... With Backup Radar, ited now catches misconfigurations and acts on alerts right away. The NOC team saves time and can focus on more valuable work. This change improved client trust, helped with insurance compliance, and reduced the risk of data loss.
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Alt-Tech Inc. used Lifecycle Insights to improve their QBR reporting. They automated manual slide deck creation, saving six hours each... week. The new reports gave clients real-time data and clear IT budgets. Client engagement increased, and meetings became more productive. Clients found it easier to understand costs and plan for the future. The change helped Alt-Tech build trust and reduce churn.
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Lifecycle Manager helps Alvarez Technology Group explain IT risks to clients using color-coded, visual reports. Clients quickly see hardware issues... and understand what needs fixing. This builds trust and helps clients plan budgets for upgrades. The reports make it easy for clients to make decisions and avoid surprises. Alvarez Technology Group uses risk forms to ensure clients know their responsibilities if they decline full service.
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Ekaru used Lifecycle Manager to improve their quarterly business reviews (QBRs) for small business clients. The tool helped Ekaru save... time by automating data collection and report preparation. Meetings became more focused, letting clients make informed decisions quickly. Ekaru increased the number of review meetings, helping clients prevent IT issues and build trust. This led to stronger client relationships and more contract renewals.
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Cognition360 helped Managed Solution fix service desk reporting and commission issues. The company used Cognition360 to get accurate data and... create better reports. They replaced an external accounting company and automated commission calculations. This change saved them about $100,000 a year. Managed Solution now has better support and more accurate operations.
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Lifecycle Manager helped ITECH Solutions move from basic IT support to managed services. The tool gives high-level reporting and clear... asset data. ITECH now plans and budgets with clients months ahead. This change increased quote win rates and built stronger trust. Lifecycle Manager made lifecycle and warranty tracking simple and clear. ITECH shifted to a results-based, proactive strategy for better client outcomes.
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Cognition360 helped IT Weapons break through data management limits. The company struggled to get useful insights from large amounts of... data. Cognition360 provided a data warehouse and easy-to-use Power BI reports. Staff can now access accurate data, make predictions, and find new insights. IT Weapons saved time, defined KPIs, and moved away from Excel spreadsheets.
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Cognition360 LIVE helped FXTI improve tech team efficiency and customer satisfaction. FXTI used the dashboard to see live ticket data... and balance workloads in real time. This led to better productivity, higher profitability, and faster ticket resolution. FXTI now achieves a Net Promoter Score of 9.5 out of 10. Their marketing is built on this high NPS, helping them attract and retain customers.
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Curatrix Technologies used ScalePad Lifecycle Manager to move from a reactive to a proactive managed service provider model. They wanted to... improve client satisfaction and consistency by preventing issues before they start. With Lifecycle Manager, Curatrix created structured quarterly business reviews and could forecast client needs up to 12 months ahead. This helped them plan hardware replacements and maintain high-quality service. The new approach made client meetings more effective and improved overall operations.
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Cognition360 helped Cinos solve complex ConnectWise reporting problems. Cinos struggled to access project financials and billing data in ConnectWise. Cognition360... delivered custom Procurement and Commission Reports, making it easy to track products and billing by payment profile. Cinos can now bill £260,000 in just one hour, a task that used to take much longer. The solution increased efficiency and reduced manual errors for Cinos.
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Cognition360 helped AZTech IT Solutions improve technician efficiency. The company used Team Utilization and Agreement Profitability reports. Within weeks, technician... utilization increased by about 20 percent. Average utilization rates rose from below 75 percent to above 90 percent. AZTech IT Solutions now has better insight into customer profitability and can make smarter business decisions.
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Quoter helped ArcLight Group meet strict insurance compliance rules. The software let them show all security options in quotes, so... clients could accept or decline each one. This removed the need for extra forms and made the process faster. ArcLight now documents every client choice, lowering their liability. The system also saves time and keeps client relationships strong.
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Lifecycle Manager helped Alvarez Technology Group set clear service standards for clients. ATG used asset monitoring and reporting to spot... risks and prevent problems. The tool made it easy to show clients which assets needed attention. This built trust and helped clients plan for upgrades and budgets. ATG saved time and money, leading to steady and increased revenue.
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Cognition360 helped Advanticom improve service delivery and operational efficiency. Advanticom struggled with slow, limited reporting from ConnectWise. They chose Cognition360... for its easy cloud reporting and MSP-focused support. After switching, Advanticom eliminated manual pivot tables and gained real-time KPI analytics. This saved hours each week and increased value from their data.
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