Contactlab Overview

Contact Lab offers a digital engagement platform that guides brands into the future by enhancing personalized interactions. It focuses on collaboration and productivity, providing customized services tailored to specific business needs. This platform is designed to facilitate seamless communication and coordination across various digital channels, ensuring brands can engage with their audience effectively. By leveraging Contact Lab, businesses can streamline their digital strategies, resulting in improved customer relationships and enhanced brand loyalty. The platform's unique selling point lies in its ability to adapt to diverse industry requirements, offering a competitive edge in the digital landscape.

Use Cases

Customers recommend Engagement Management, Digital Marketing, Campaign Management, as the business use cases that they have been most satisfied with while using Contactlab.

Other use cases:

  • Collaboration
  • Direct Marketing
  • Sending & Publishing Communications
  • Advertisement
  • Lead Qualification: Behavioural
  • Lead Management
  • Personalized Marketing
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Contactlab.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Brand Engagement
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Contactlab Use-Cases and Business Priorities: Customer Satisfaction Data

Contactlab works with different mediums / channels such as Omnichannel. Newsletter. and E-Mail.

Contactlab's features include Personalization. and Contactlab support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Contactlab analytics capabilities include Custom Reports, and Analytics.

Reviews

"...In collaboration with Contactlab, thanks to their marketing cloud platform, we increased the number of conversions by identifying the audience groups most likely to be converted and then using specific targeted adverts...." Peer review by Marco Marchetti, Despar Nordest

Contactlab, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contactlab guides brands into the digital future. Personal engagement is enabled anywhere.

Popular Business Setting

for Contactlab

Top Industries

  • Information Technology and Services

Popular in

  • Small Business

Contactlab is popular in Information Technology And Services, and is widely used by Small Business,

Comprehensive Insights on Contactlab Use Cases

What solutions does Contactlab provide for Engagement Management?

How efficiently Does Contactlab manage your Digital Marketing?

What makes Contactlab ideal for Campaign Management?

Why is Contactlab the best choice for Collaboration?

How can Contactlab optimize your Direct Marketing Workflow?

21+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Contactlab solved their Collaboration and Productivity needs. Cuspera uses 196 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Case Studies

Education

CASE STUDY uno dei principali istituti di ricerca e di insegnamento universitario a livello europeo

Contactlab helped a leading European research and teaching institute improve digital marketing. The challenge was to automate marketing campaigns for lead acquisition and student nurturing. Contactla...b provided a digital marketing platform for email and SMS, custom newsletter templates, and expert support for campaign design and setup. They also implemented data visualization tools for campaign performance monitoring. The solution improved campaign quality, engagement, and digital strategy.

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Non-Profit Organization Management

CASE STUDY Fondazione AIRC per la ricerca sul cancro ETS

Contactsend helped Fondazione AIRC manage email marketing for 12 years. AIRC used Contactsend for campaign management, donor journey automation, and lead generation. Contactlab set up data flows, des...igned forms, and automated donor communications. A/B testing improved open rates, click rates, and donations. Regular reviews and optimizations increased engagement and ROI from email campaigns.

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Retail

CASE STUDY Scalo Milano Outlet & More

MailUp CDP helped Scalo Milano Outlet & More redesign their loyalty program. The goal was to make the loyalty card easier to use and to increase registrations. The solution unified loyalty data for B...2C, retail, and B2B users. Scalo Milano saw loyalty customers almost quadruple, with a 275% increase. Annual loyalty signups rose by 138%. Loyalty sales nearly tripled, up 166%. Average annual visits per loyalty customer grew by 146%. Average annual spend per loyalty customer increased by 24%. High spender loyalty customers rose by 260%.

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Apparel & Fashion

CASE STUDY Society Limonta

Contactlab's Customer Data Platform helped Society Limonta improve email marketing with a data-driven, customer-centric approach. The solution unified customer data from retail and e-commerce, enabli...ng targeted campaigns and personalized communications. Abandoned cart recovery increased by 27.3%. Thank you emails led to 6.2% of customers making another purchase. Key user segments grew by 8%. The platform optimized email processes and supported strategic engagement, boosting sales and customer retention.

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Food & Beverages

CASE STUDY Un'azienda alimentare italiana di prodotti da forno

Contactlab used its customer data platform to help an Italian baked goods company improve customer profiling and analysis. The company wanted to blend tradition with innovation and needed better mark...eting strategies. Contactlab provided marketing automation to segment audiences and create personalized contact flows. The agency also offered digital engagement strategies, campaign management, and ongoing consulting to boost deliverability and email reputation. This support helped the company enhance its digital marketing and customer loyalty.

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Apparel & Fashion

CASE STUDY Kappa e K-Way

Contactlab helped Kappa and K-Way build a new digital strategy for email marketing. The challenge was to create a stronger connection with customers and boost purchase conversions. Contactlab analyze...d competitors, set up best practices, and made a detailed email campaign calendar. They ran workshops and built custom newsletter templates. The result was a clear brand strategy, flexible tools for marketing teams, and a scalable model for personalized communication.

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lightning

Peers used Contactlab for engagement management and digital marketing

Contactlab Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.92/5 ★

Read Reviews (3)
Custom Reports

4.55/5 ★

Read Reviews (8)
Analytics

4.47/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.92/5 ★

Read Reviews (3)
Custom Reports

4.55/5 ★

Read Reviews (8)
Analytics

4.47/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Contactlab

Top Failure Risks for Contactlab

Contactlab S.p.A. News

Contactlab al Netcomm Forum

Il 26 marzo 2024 a Palazzo Giureconsulti (Milano) si è tenuto l’evento Netcomm Forum con focus sul B2B Digital Commerce.  Il Netcomm Forum – evento organizzato da Netcomm, tra i membri fondatori di Ecommerce Europe, l’Associazione Europea del Commercio Elettronico e della Federazione del Digitale – rappresenta il Digital Hub Italiano per l’Evoluzione delle Imprese […]

L'articolo Contactlab al Netcomm Forum proviene da Contactlab.

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Contactlab presenta la Digital Competitive Map 2023

Prosegue la collaborazione tra Contactlab e Altagamma: anche quest’anno, il team di Digital Strategy&Consulting ha realizzato l’analisi del mercato del settore Fashion&Luxury, una ricerca che si pone come guida per i brand che desiderano distinguersi in termini di posizionamento, digitalizzazione e innovazione.  Altagamma Digital Awards Si è tenuta il 25 marzo 2024 la presentazione della […]

L'articolo Contactlab presenta la Digital Competitive Map 2023 proviene da Contactlab.

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Contactlab S.p.A. Profile

Company Name

Contactlab S.p.A.

Company Website

https://contactlab.com/en/

HQ Location

Via Natale Battaglia 12 20127 Milan (Italy)

Employees

Crunchbase

Social

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Financials

CRUNCHBA