Contactlab Overview

Contact Lab offers a digital engagement platform that guides brands into the future by enhancing personalized interactions. It focuses on collaboration and productivity, providing customized services tailored to specific business needs. This platform is designed to facilitate seamless communication and coordination across various digital channels, ensuring brands can engage with their audience effectively. By leveraging Contact Lab, businesses can streamline their digital strategies, resulting in improved customer relationships and enhanced brand loyalty. The platform's unique selling point lies in its ability to adapt to diverse industry requirements, offering a competitive edge in the digital landscape.

Use Cases

Customers recommend Engagement Management, Digital Marketing, Campaign Management, as the business use cases that they have been most satisfied with while using Contactlab.

Other use cases:

  • Collaboration
  • Direct Marketing
  • Sending & Publishing Communications
  • Advertisement
  • Lead Qualification: Behavioural
  • Lead Management
  • Personalized Marketing
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Contactlab.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Brand Engagement
See all business priorities See less business priorities

Contactlab Use-Cases and Business Priorities: Customer Satisfaction Data

Contactlab works with different mediums / channels such as Omnichannel. Newsletter. and E-Mail.

Contactlab's features include Personalization. and Contactlab support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Contactlab analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We address from small-medium to large companies needing to manage multi-channel digital direct marketing; we help build a unified customer view from online and retail and to automate marketing actions...." Peer review from Contactlab

Peer review evidence (same sources as the product rating summary)

"...Subscribe now to receive news and insights on customer engagement. ..." Leader Multichannel Digital Marketing Solutions & Consultancy
"...A project to integrate on-line and off-line channels aimed at increasing in-store sales with a personalised communication plan based on digital direct marketing. ..." Successful digital strategies: discover Contactlab clients
"...Contactlab supported Peuterey in its marketing strategy; integrated crm with e-commerce, retail and website, rethinking the online and offline registration process through the fidelity program, and personalising email marketing campaigns...." Success story Contactlab: New Peuterey's customer engagement strategy

Contactlab, belong to a category of solutions that help Digital Asset Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contactlab guides brands into the digital future. Personal engagement is enabled anywhere.

Popular Business Setting

for Contactlab

Top Industries

  • Information Technology and Services

Popular in

  • Small Business

Contactlab is popular in Information Technology And Services, and is widely used by Small Business,

Contactlab Customer wins, Customer success stories, Case studies

What makes Contactlab ideal for Engagement Management?

What solutions does Contactlab provide for Digital Marketing?

Why is Contactlab the best choice for Campaign Management?

Why is Contactlab the best choice for Collaboration?

What benefits does Contactlab offer for Direct Marketing?

11 buyers and buying teams have used Cuspera to assess how well Contactlab solved their Digital Asset Management needs. Cuspera uses 196 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Asset Management needs.

 

Scalo Milano Outlet & More - Retail - Medium

Milan, Italy

Contactlab helped Scalo Milano Outlet & More redesign its loyalty program. The new system unified B2C, retail, and B2B loyalty on a single customer data platform. Registration and card use became dig...ital and easier for users and stores. Loyalty customers grew by 275%. Annual loyalty signups rose by 138%. Loyalty-driven sales nearly tripled, up 166%. Average annual spend per loyalty customer increased by 24%.

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Giuste Terre - Retail - Small

Milan, Italy

Contactlab helped Giuste Terre launch its first digital loyalty program. The solution included a digital loyalty card and omnichannel engagement. Giuste Terre built a customer database and improved c...ustomer profiling. The average transaction value rose by 23% compared to the previous year. Monthly database growth reached 4%, and 38% of customers redeemed coupons.

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Un'azienda alimentare italiana di prodotti da forno - Food & Beverages - Large

Italy

Contactlab helped a leading Italian bakery company improve its marketing. The company used Contactlab's customer data platform to better profile and analyze its customer base. Marketing automation al...lowed for personalized contact flows for different brands. Contactlab's team supported digital transformation with data analysis, campaign management, and ongoing consulting. The company increased customer engagement and improved email deliverability.

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Eataly - Retail - Large

Turin, Italy

Contactlab helped Eataly launch and evolve a loyalty program for all customers, both in-store and online. The program increased engagement and retention by using data analysis and automated customer ...journeys. Eataly doubled the average spend of its most loyal customers compared to the average customer. 31% of the database became loyal clusters. 44% of revenue was influenced by opened marketing emails. Contactlab provided its CDP and loyalty modules to create a unified customer view and drive personalized initiatives.

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Society Limonta - Retail - Medium

Costa Masnaga, Italy

Contactlab helped Society Limonta improve email marketing with a data-driven approach. The Customer Data Platform unified data from retail and e-commerce channels. Limonta used segmentation and BI da...shboards to target customer clusters. Abandoned cart recovery increased by 27.3%. Thank you emails led to 6.2% of customers making another purchase. Key customer segments grew by 8%.

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Fondazione AIRC per la ricerca sul cancro ETS - Non Profit Organization Management - Large

Milan, Italy

Contactlab helped Fondazione AIRC manage email marketing campaigns for 12 years. AIRC used Contactsend to automate donor journeys and segment communications. Contactlab handled creative, HTML, and ca...mpaign scheduling. A/B testing improved open rates, click rates, and donations. Regular performance reviews increased engagement and ROI from email marketing.

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lightning

Peers used Contactlab for engagement management and digital marketing

Contactlab Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.92/5 ★

Read Reviews (3)
Custom Reports

4.55/5 ★

Read Reviews (8)
Analytics

4.47/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.92/5 ★

Read Reviews (3)
Custom Reports

4.55/5 ★

Read Reviews (8)
Analytics

4.47/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Contactlab

Top Failure Risks for Contactlab

Contactlab S.p.A. Profile

Company Name

Contactlab S.p.A.

Company Website

https://contactlab.com/en/

HQ Location

Via Natale Battaglia 12 20127 Milan (Italy)

Employees

Crunchbase

Social

Facebook Linkedin Twitter

Financials

CRUNCHBA