Comm100 AI Overview

Comm100 offers a code-free chatbot platform that automates over 80% of queries. The solutions are so effective that customers won't realize they're interacting with a bot.

Use Cases

Customers recommend Advertisement, Measuring Customer Satisfaction, Campaign Management, as the business use cases that they have been most satisfied with while using Comm100 AI.

Other use cases:

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Comm100 AI Use-Cases and Business Priorities: Customer Satisfaction Data

Comm100 AI works with different mediums / channels such as Display Advertisement. Offline. Point Of Sale etc.

Peer review evidence (same sources as the product rating summary)

"...They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. ..." Live Chat AI: Smart Chatbot
"...Customer satisfaction is just a click away! ..." Live Chat AI: Smart Chatbot
"...These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for you. ..." Live Chat AI: Smart Chatbot

Comm100 AI Customer wins, Customer success stories, Case studies

 

UNIwise - Education - Small

Aarhus, Denmark

Comm100 Live Chat helped UNIwise support 19,009 exam chats in 2024, with a 98.49% acceptance rate. UNIwise needed a scalable live chat for real-time help during online exams. Comm100 enabled fast, re...liable support for thousands of candidates and invigilators. The solution adapted to high chat volumes during peak exam periods. UNIwise improved exam support quality and user satisfaction with Comm100.

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Veridian Credit Union - Banking - Large

Waterloo, USA

Comm100 AI Copilot helped Veridian Credit Union save agents time by automating chat wrap-ups. Agents used features like sentiment analysis and spotlights to improve service and spot sales opportuniti...es. The team saw faster chat response times and less agent busywork. Staff liked the real-time feedback and gamification. Member satisfaction increased as agents could focus more on helping customers.

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Ultrabet - Entertainment - Medium

Turkey

Ultrabet used Comm100 Live Chat to improve player support starting in 2018. They needed faster, more accessible help for players in the competitive online gambling market. Comm100 Live Chat gave inst...ant, 24/7 support and let agents help many players at once. Integration with their CRM allowed for personalized service. Ultrabet saw higher engagement, more spending, and better loyalty from players. The platform was easy to set up and has been reliable for over six years.

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University of Canberra - Education - Large

Canberra, Australia

Comm100 Live Chat helped the University of Canberra improve student IT support. The university handled 759 chats in 2024 with an average satisfaction score of 4.8 out of 5. Wait times dropped to just... 34 seconds. Staff and students got real-time help, especially during busy periods. Secure screen sharing and PCI DSS forms made support safer and easier. The IT team saw fewer phone calls and more chat use since adopting Comm100.

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UBC Okanagan - Education - Large

Kelowna, Canada

UBC Okanagan used Comm100 Omnichannel to improve student support in four departments. They automated simple queries with an AI chatbot and used live chat for more complex questions. Students could jo...in a queue or book meetings for expert help. This approach reduced student wait times by 30%. The team handled almost all chats with the bot and achieved a 4.24 out of 5 CSAT score.

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UBC Okanagan - Education - Large

Kelowna, Canada

Comm100 helped UBC Okanagan reduce student wait times by 30%. The university launched Comm100 Omnichannel across four departments. They used live chat, AI chatbot, queue management, and booking tools.... 99.69% of chats were handled by the AI agent. The solution improved student satisfaction and freed up staff time. UBC Okanagan now serves more students, more quickly.

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Comm100 AI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.56/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.56/5 ★

Read Reviews (6)

Comm100 AI Integrations

Comm100 AI integrates with a wide range of software applications through its robust data import and export capabilities.

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Amperity Customer Data Management

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Comm100 AI

Top Failure Risks for Comm100 AI

Comm100 Network Corporation News

Product

Comm100 Deepens iGaming Focus with New Integrations

Comm100 has expanded its iGaming focus by integrating with Optimove and RealTime Gaming (RTG). These integrations enhance player support by providing agents with centralized access to CRM and gaming data, improving efficiency and personalization in customer interactions. This move underscores Comm100's commitment to delivering advanced support solutions in the iGaming sector.

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Product

Comm100 iGaming Integrations Expand Support

Comm100 has expanded its iGaming capabilities by integrating with Optimove and RealTime Gaming. These integrations allow online gambling operators to access player information directly within their customer support environment, enhancing player support and operational efficiency. The integrations provide CRM insights and operational visibility, reducing system switching and improving response times for customer service teams.

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Product

Comm100 Launches Comprehensive AI Training Suite to Transform Customer Support Operations

Comm100 has launched a new AI Training Suite to enhance customer support operations. The suite includes AI Knowledge for content optimization, AI Quality Assurance for interaction consistency, and AI Onboarding for agent training. These tools automate processes like knowledge base maintenance and agent development, offering seamless integration with platforms like Confluence and ServiceNow.

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M&A

Comm100 Acquires Atando Technologies Credit Union Portfolio

Comm100 has acquired Atando Technologies' Credit Union portfolio, enhancing its position in the financial services sector. This acquisition strengthens Comm100's commitment to the Credit Union market, offering expanded services and dedicated support to clients. The move builds on Comm100's existing partnership with Atando Technologies, aiming to deliver superior omnichannel customer engagement solutions.

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Comm100 Network Corporation Profile

Company Name

Comm100 Network Corporation

Company Website

https://www.comm100.com/

HQ Location

Employees

51-100

Social

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Financials

PRIVATE