Customer stories

Integrations

Live Chat
Customer Data Platform
Marketing Automation

Comm100 AI Product Overview

Comm100 offers a code-free chatbot platform that automates over 80% of queries. The solutions are so effective that customers won't realize they're interacting with a bot.

How satisfied the customers are with Comm100 AI use-cases

Comm100 AI Customer Insights, Testimonials and Case Studies

Thompson Rivers University - Education - Large

Comm100 Live Chat and Chatbot helped Thompson Rivers University support over 25,000 students across five departments. The university achieved a 4.28 CSAT score and reduced wait times to 25 seconds. 8...3% of chats are now handled by the chatbot, providing 24/7 support. Comm100 enabled TRU to meet digital expectations and improve student engagement. The solution was easy to implement without technical skills.

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Global Affairs Canada - Government Administration

Comm100 helped Global Affairs Canada improve customer satisfaction. The agency used Comm100's platform to support digital communication. The solution made it easier for citizens to get help. Customer... satisfaction increased after using Comm100. The platform provided secure and efficient service for government needs.

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Motor City Community Credit Union - Banking

Comm100 helped Motor City Community Credit Union improve customer support. The credit union used Comm100's platform to connect with members in real time. They offered live chat and other digital supp...ort tools. This made it easier for members to get help quickly. The solution focused on secure and efficient service for banking customers.

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McMaster Uni - Higher Education

Comm100 Live Chat and AI helped McMaster Uni improve IT support. The university used live chat to connect with students, faculty, and staff in real time. AI features automated many support tasks. Thi...s made support faster and more efficient. The solution helped McMaster Uni deliver better service to its campus community.

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ITSM - Consumer Services - Large

Comm100 AI Live Chat helped ITSM cut average wait times from 3m:52s to 1m:36s and boost CSAT from 74.6% to 79.4%. ITSM switched from LivePerson to Comm100 to support 3,000-3,500 daily chats for globa...l gaming brands. Comm100 delivered advanced routing, multilingual support, and custom integrations for ITSM's complex needs. Dedicated migration support and global server infrastructure ensured zero downtime and fast, reliable chat worldwide. ITSM now handles over 1.4 million chats a year with improved efficiency and customer satisfaction.

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University of Canberra - Higher Education

Comm100 helped the University of Canberra scale student support. The university used Comm100 to improve how they help students. The solution made it easier for students to get answers. The university... can now support more students at once. This improved the student experience. The university uses Comm100 to help students, faculty, and staff.

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Comm100 AI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.56/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.56/5 ★

Read Reviews (6)

Comm100 AI Integrations

Comm100 AI integrates with a wide range of software applications through its robust data import and export capabilities.

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Amperity Customer Data Management

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Comm100 AI

Top Failure Risks for Comm100 AI

Comm100 Network Corporation News

Product
 

Comm100 Launches Comprehensive AI Training Suite to Transform Customer Support Operations

Comm100 has launched a new AI Training Suite to enhance customer support operations. The suite includes AI Knowledge for content optimization, AI Quality Assurance for interaction consistency, and AI Onboarding for agent training. These tools automate processes like knowledge base maintenance and agent development, offering seamless integration with platforms like Confluence and ServiceNow.

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M&A
 

Comm100 Acquires Atando Technologies Credit Union Portfolio

Comm100 has acquired Atando Technologies' Credit Union portfolio, enhancing its position in the financial services sector. This acquisition strengthens Comm100's commitment to the Credit Union market, offering expanded services and dedicated support to clients. The move builds on Comm100's existing partnership with Atando Technologies, aiming to deliver superior omnichannel customer engagement solutions.

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Partnership
 

UNIwise & Comm100 Partner to Enhance Higher Ed Assessment Support

Comm100 and UNIwise have formed a two-year partnership to enhance digital assessment support in higher education. UNIwise will integrate Comm100s live chat solution into its WISEflow platform, improving student engagement and support during exams. This collaboration aims to elevate the assessment experience across European institutions, with successful implementations already at three universities.

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Product
 

Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement

Comm100 has launched three new AI-powered products: AI Agent, AI Copilot, and AI Insights. AI Agent delivers advanced, human-like conversational support, automating up to 80% of customer queries with contextual understanding and brand customization. AI Copilot enhances agent productivity by streamlining inquiry resolution. AI Insights provides actionable analytics to optimize customer engagement. These solutions aim to set new standards for efficiency and flexibility in omnichannel customer service.

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Comm100 Network Corporation Profile

Company Name

Comm100 Network Corporation

Company Website

https://www.comm100.com/

HQ Location

Employees

51-100

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Financials

PRIVATE