Collinson Overview

Collinson specializes in enhancing travel experiences through its Customer Loyalty Management solutions. Their offerings focus on building loyalty and customer engagement for leading brands. A distinctive feature is their ability to connect customers to a plethora of travel opportunities, fostering a sense of ease and confidence in travel. With a reach of over 400 million customers and a presence in more than 35 countries, Collinson leverages extensive insights to tailor loyalty programs that resonate with diverse audiences. The company’s global footprint and expertise make it a key player in helping brands strengthen customer relationships and drive repeat business.

Use Cases

Customers recommend Engagement Management, Loyalty Management, Segmentation And Targeting, as the business use cases that they have been most satisfied with while using Collinson.

Other use cases:

  • Sending & Publishing Communications
  • Relationship Management
  • Products & Pricelist Management
  • Co-Branding
  • Content Curation
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Collinson.

Other priorities:

  • Improve Brand Engagement
  • Acquire Customers
  • Improve Stakeholder Relations
  • Increase Sales & Revenue
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Collinson Use-Cases and Business Priorities: Customer Satisfaction Data

Collinson's features include Rewards, Gamification, and Personalization. and Collinson support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Collinson analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Established in 1996, Welcome Real-time serves Banks, Payment Processors and Marketing Providers through its range of loyalty and customer relationship management solutions and services...." Peer review from Welcome Real-Time

Peer review evidence (same sources as the product rating summary)

"...This includes engagement, reporting, strategic direction, development, planning, design, delivery and analysis of all Alfursan communications in both English and Arabic...." Collinson Group
"...Established in 1996, Welcome Real-time serves Banks, Payment Processors and Marketing Providers through its range of loyalty and customer relationship management solutions and services...." Peer review from Welcome Real-Time
"...We ensured that the programme delivers choice and personalisation by targeting different segments with relevant rewards and offers, using our platforms of Realtime-XLS TM , SmartRedeem Travel TM and real-time APIs with partners...." Collinson Group

Collinson, belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Collinson offers innovative customer engagement solutions through the Collinson Group. Businesses can enhance loyalty and experiences by partnering with them.

Collinson Customer wins, Customer success stories, Case studies

What Are the key features of Collinson for Engagement Management?

How does Collinson facilitate Loyalty Management?

22 buyers and buying teams have used Cuspera to assess how well Collinson solved their Customer Loyalty Management needs. Cuspera uses 227 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

 

Priority Pass to accelerate travel innovation, backed by the Collinson Group's £500 million growth programme

The Collinson Group is investing £500 million, with a new £350 million financing, to enhance Priority Pass's digital and AI capabilities, expand its lounge network, and introduce new travel service...s. This investment aims to improve customer experiences and meet rising traveler expectations, supporting Priority Pass's growth and innovation in the airport experience sector.

Read on →

Sompo Insurance (Thailand) - Insurance - Large

Collinson International’s SmartDelayTM helped Sompo Insurance (Thailand) upgrade its Sompo TravelJoy travel insurance. Customers now get instant access to over 1,600 airport lounges and travel experi...ences worldwide if their flight is delayed. This partnership makes Sompo’s travel insurance more attractive and competitive. It boosts customer satisfaction and loyalty in the insurance sector.

Top Methods to Ensure your Customer Engagement Strategy is Best-in-Class

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Peers used Collinson for engagement management and loyalty management

Collinson Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.18/5 ★

Read Reviews (15)
Analytics

3.68/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.18/5 ★

Read Reviews (15)
Analytics

3.68/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Collinson

Overall Risk Meter

Low Medium High

Top Failure Risks for Collinson

The Collinson Group Limited. News

Product

Press Release: Priority Pass, Collinson Group accelerate travel innovation - Runway Girl

Collinson Group is investing £500 million to enhance its Priority Pass program, focusing on expanding its lounge network and digital capabilities. The investment includes a new technology platform and the Priority Pass+ app, aiming to offer personalized travel experiences. This initiative supports the growth of Priority Pass's global network and enhances customer engagement through advanced technology integration.

Partnership

Airport Dimensions opens new lounge proposition in Makassar , Indonesia , breaking new ground in partnership with Blue Sky Lounge

Airport Dimensions, a Collinson company, has launched the Blue Sky Premier Lounge at Makassar Sultan Hasanuddin International Airport in partnership with Blue Sky Lounge. This marks a strategic expansion into Indonesia, enhancing airport hospitality with a focus on local culture and premium travel experiences. The lounge offers a range of amenities, including productivity zones, dining options, and VIP rooms, catering to the growing demand for high-quality airport services in the region.

Partnership

Collinson Group expands in Indonesia via Airport Dimensions

Collinson Group is expanding its presence in Indonesia through its subsidiary, Airport Dimensions.

Partnership

Collinson and NAB Partner to Boost Offering to Credit Card Users Across Australia - Business Wire

Collinson partners with NAB to enhance credit card offerings in Australia.

The Collinson Group Limited. Profile

Company Name

The Collinson Group Limited.

Company Website

//collinsongroup.com

HQ Location

123 Houndsditch, London, EC3A 7BU, GB

Employees

1001-5000

Social

Financials

PRIVATE