Cohere Overview
Here’s the scoop on Cohere! We've gathered over 256 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Cohere, Adobe Workfront, Orangescrum, PhraseApp, FLOW, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Cohere is right for your needs? Our Cuspera AI engine can evaluate how Cohere fits your specific business needs, industry, and context. Get your personalized assessment report today.
Cohere supports business activities such as:
- Training & Onboarding
- Engagement Management
- Collaboration
- Helpdesk Management
- Workflow Management
Cohere can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Phone Calls and Video for these needs. As a solution, Cohere's capabilities include Ticketing.
Reviews
"...We use it in every onboarding and support call; it s a night and day improvement vs. zoom screenshare. ..." The Command Center for Customer Satisfaction
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Cohere solved their Help Desk needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Cohere.
Use Cases
Peers recommend Training & Onboarding , Engagement Management , Collaboration , as the business use cases that they have been most satisfied while using Cohere.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Training & Onboarding with Phone Calls |
4.49/5 ★ |
"...We use it in every onboarding and support call; it s a night and day improvement vs. zoom screenshare. ..." The Command Center for Customer Satisfaction |
| Engagement Management |
4.73/5 ★ |
"...George Klein CEO, BlueReceipt Cohere is an indispensable part of how we interact with our customers...." The Command Center for Customer Satisfaction |
| engaging and following up |
4.61/5 ★ |
"...Paul Moore Product Support, Follow Up Boss ..." Customers |
| Collaboration with Video |
4.41/5 ★ |
"...Whenever we use the tool, they re always pleasantly surprised that we can direct them without having to go over screenshare, lengthy descriptions, screenshots, or video conferencing...." Customers |
| PEER EXPERIENCES | |
|---|---|
| Training & Onboarding with Phone Calls |
4.49/5 ★ |
"...We use it in every onboarding and support call; it s a night and day improvement vs. zoom screenshare. ..." The Command Center for Customer Satisfaction |
|
| Engagement Management |
4.73/5 ★ |
"...George Klein CEO, BlueReceipt Cohere is an indispensable part of how we interact with our customers...." The Command Center for Customer Satisfaction |
|
| engaging and following up |
4.73/5 ★ |
| Collaboration with Video |
4.41/5 ★ |
"...Whenever we use the tool, they re always pleasantly surprised that we can direct them without having to go over screenshare, lengthy descriptions, screenshots, or video conferencing...." Customers |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 256 insights from peers and experts to help you assess how these Cohere use cases fit your Help Desk needs.
Peers used Cohere to Enhance customer relationships and Acquire customers
Cohere Alternatives
Peer and Expert Opinion on Features
for Cohere
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (7) |
IT and Other Capabilities
for Cohere
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (8) |
| Data Import | Read Reviews (1) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (8) |
| Data Import | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (116) |
| Chat Support | Read Reviews (18) |
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (116) |
| Chat Support | Read Reviews (18) |
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (5) |
Software Failure Risk Guidance
?for Cohere
Overall Risk Meter
Top Failure Risks for Cohere
Vendor Profile Details
Company Name
Cohere
Company Website
https://cohere.so/HQ Location
Employees
11-50
Social
Financials
SEED
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