Canix
- Information Technology And Services
- Small
San Francisco, USA
Cardina helped Canix boost first-contact resolutions by 47%. The support team now saves 15 hours every week. Customer satisfaction reached... 96%. Cardina's platform lets reps see and control customer screens instantly, with no setup for users. This removed confusion and sped up troubleshooting. Security features protect sensitive data during support sessions.
Podium
- Information Technology And Services
- Medium
Lehi, USA
Cardina helped Podium reduce support handle times by enabling secure, visual guidance for customers. Before Cardina, Podium's support team struggled... to help clients due to strict security and complex workflows. With Cardina, reps can now screen share and guide users in real time, only accessing sensitive data with customer consent. This improved onboarding and troubleshooting, making support faster and easier for both staff and customers. Podium's IT team feels confident in data security while delivering better customer experiences.
Ramp used Cardina to automate over 60% of its in-app support inquiries. Before Cardina, Ramp struggled with slow, complex automation... tools and rising support costs. Cardina let Ramp launch automation in just two weeks, using only their existing help center content. Ramp now saves 10+ hours a week for its support team. The platform requires no manual training or decision tree workflows. Ramp expects a 5X return in the first year with Cardina.
Computer Software Case Studies and Customer Success Stories with Cardina
GrowSurf
- Computer Software
- Small
USA
Cardina helped GrowSurf cut support resolution times by 41%. GrowSurf faced high support demand and complex customer issues, leading to... churn. Cardina enabled instant calls from live chat and one-click screen control, removing 5 minutes of setup per interaction. GrowSurf avoided hiring more agents and improved customer retention. The team saw ROI within the first hour of using Cardina.
OpenPhone used Cardina to automate customer support and achieved over 54% self-serve rates. Before Cardina, every customer request required manual... handling, which strained the support team. Cardina enabled fast, accurate automation and easy integration with OpenPhone’s systems. The solution delivered a 4X ROI and projected six-figure savings in the first year. Customer satisfaction improved as the support team focused on complex issues.
Internet Case Studies and Customer Success Stories with Cardina
Loom
- Internet
- Medium
San Francisco, USA
Cardina helped Loom automate 51% of its support cases, up 27% from before. Loom used Cardina to sync help center... content, ending manual updates. The chatbot gave users a conversational, customer-focused experience. Loom gained actionable insights to improve self-serve rates. Customers now get answers faster, and the support team can focus on complex issues.
Restaurants Case Studies and Customer Success Stories with Cardina
Cuboh
- Restaurants
- Medium
Victoria, Canada
Cardina helped Cuboh save each onboarding team member up to 4 hours a week. Cuboh used Cardina to guide customers... through complex SaaS workflows with screen sharing and remote control. Onboarding became faster and easier, with less time spent on phone calls and technical setup. Customers learned to use Cuboh's platform more effectively, leading to higher satisfaction and retention. Support issues were resolved instantly, reducing back-and-forth emails.
Cohere Technologies Wins $28 Million U.S. Government Contract to
Washington D.C., USA
Cohere Technologies secured a $28 million contract from the U. S. Department of War to develop a Multi-Waveform Radio Access...Network prototype for Integrated Sensing and Communications (ISAC). This project aims to enhance drone threat detection and aerial surveillance using Cohere's Pulsone Technology and Zak-OTFS waveform, integrating with existing 5G/6G infrastructure.
Second Front and Cohere Successfully Deploy Sovereign AI Infrastructure in UAE
Cohere and Second Front successfully deployed Cohere North AI infrastructure on Armada's Galleon edge data center in the UAE using Second Front's Frontier platform.
TKMS and Cohere sign a contract to deploy an AI data integration platform for the TKMS Group
Kiel, Germany
TKMS has signed a contract with Cohere to deploy Cohere's North platform for an AI data integration initiative. This project aims... to enhance TKMS's operational efficiency and data security in defense environments, supporting the Canadian Patrol Submarine Project. The collaboration includes deploying AI models and integrating enterprise systems, marking a shift from strategic cooperation to implementation.
BCE reaches deal to provide Cohere with AI computing power
Montreal, Canada
Cohere Inc. has reached an agreement with BCE Inc. to utilize BCE's data center capacity and computing power to operate... its AI models. This collaboration is part of BCE's strategy to expand its AI services, with Cohere leveraging the resources to serve government and business clients. The initiative aligns with Canada's new AI strategy to reduce reliance on foreign superpowers.
Bell Canada (BCE)
- Telecommunications
- Very Large
BCE Secures Compute Deal to Host Cohere Models
Montreal, Canada
Bell Canada (BCE) has partnered with Cohere, Hypertec, and BUZZ HPC to host AI models on Bell AI Fabric infrastructure in Canada. The collaboration leverages... Cohere's AI models, BUZZ HPC's cloud layer, and Hypertec's hardware, providing a locally hosted, enterprise-grade AI solution. This deal supports Canada's Sovereign AI Alliance initiative and addresses data residency and procurement challenges for regulated customers.
Bell, Cohere sign deal to operate models using Bell AI Fabric infrastructure
Montreal, Canada
Bell Canada has signed a deal with Cohere to operate Cohere's large language models using Bell AI Fabric infrastructure. This agreement enables... Cohere to provide secure, enterprise-grade AI solutions for government and business customers in Canada. The collaboration also involves Buzz High Performance Computing and Hypertec to support AI workloads.
HIVE Digital
- AI And High Performance Computing
- Medium
HIVE Signs $220M AI Cloud Deal With Bell, Cohere for Canadian Sovereign Stack
Canada
HIVE Digital has signed a $220 million contract with Bell Canada and Cohere to deploy Nvidia GPUs for a Canadian sovereign AI cloud. The infrastructure will... support Cohere's AI models for government and corporate clients. This marks a significant commercial win for HIVE, expanding its focus beyond bitcoin mining into AI and high-performance computing.
