Real-World Case Studies and Customer Success Stories with Cardina

Cardina helped Canix boost first-contact resolutions by 47%. The support team now saves 15 hours every week. Customer satisfaction reached... 96%. Cardina's platform lets reps see and control customer screens instantly, with no setup for users. This removed confusion and sped up troubleshooting. Security features protect sensitive data during support sessions.
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Cardina helped Podium reduce support handle times by enabling secure, visual guidance for customers. Before Cardina, Podium's support team struggled... to help clients due to strict security and complex workflows. With Cardina, reps can now screen share and guide users in real time, only accessing sensitive data with customer consent. This improved onboarding and troubleshooting, making support faster and easier for both staff and customers. Podium's IT team feels confident in data security while delivering better customer experiences.
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Ramp used Cardina to automate over 60% of its in-app support inquiries. Before Cardina, Ramp struggled with slow, complex automation... tools and rising support costs. Cardina let Ramp launch automation in just two weeks, using only their existing help center content. Ramp now saves 10+ hours a week for its support team. The platform requires no manual training or decision tree workflows. Ramp expects a 5X return in the first year with Cardina.
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Cardina helped GrowSurf cut support resolution times by 41%. GrowSurf faced high support demand and complex customer issues, leading to... churn. Cardina enabled instant calls from live chat and one-click screen control, removing 5 minutes of setup per interaction. GrowSurf avoided hiring more agents and improved customer retention. The team saw ROI within the first hour of using Cardina.
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Cardina helped Loom automate 51% of its support cases, up 27% from before. Loom used Cardina to sync help center... content, ending manual updates. The chatbot gave users a conversational, customer-focused experience. Loom gained actionable insights to improve self-serve rates. Customers now get answers faster, and the support team can focus on complex issues.
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OpenPhone used Cardina to automate customer support and achieved over 54% self-serve rates. Before Cardina, every customer request required manual... handling, which strained the support team. Cardina enabled fast, accurate automation and easy integration with OpenPhone’s systems. The solution delivered a 4X ROI and projected six-figure savings in the first year. Customer satisfaction improved as the support team focused on complex issues.
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Cardina helped Cuboh save each onboarding team member up to 4 hours a week. Cuboh used Cardina to guide customers... through complex SaaS workflows with screen sharing and remote control. Onboarding became faster and easier, with less time spent on phone calls and technical setup. Customers learned to use Cuboh's platform more effectively, leading to higher satisfaction and retention. Support issues were resolved instantly, reducing back-and-forth emails.
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