Cardina Overview

Cohere.io addresses the challenge of guiding customers effectively during support interactions. It offers instant cobrowsing capabilities that require no downloads, allowing support teams to visually assist users in real-time through phone or live chat. This solution enhances customer support by enabling agents to see exactly what the customer sees, reducing miscommunication and speeding up issue resolution. Cohere.io's cobrowsing tool is particularly beneficial for industries requiring detailed guidance, such as finance or tech support, where precise visual assistance can significantly improve customer satisfaction and retention.

Use Cases

Customers recommend Onboarding, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Cardina.

Other use cases:

  • Helpdesk Management
  • Workflow Management
  • Measuring Customer Satisfaction
  • Conversion Management
  • Lead Qualification: Technographic
  • Coaching
  • Lead Engagement
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Cardina.

Other priorities:

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Cardina Use-Cases and Business Priorities: Customer Satisfaction Data

Cardina works with different mediums / channels such as Phone Calls. and Video.

Cardina's features include Ticketing. and Cardina support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Cardina analytics capabilities include Custom Reports, and Analytics.

Cardina, Kannu, PhraseApp, OnBoard Board Management Software, FLOW, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cohere.io offers instant, no-download cobrowsing to visually guide customers over phone or live chat. Customer support is enhanced by providing real-time assistance.

Comprehensive Insights on Cardina Use Cases

What benefits does Cardina offer for Onboarding?

How does Cardina address your Engagement Management Challenges?

What benefits does Cardina offer for Collaboration?

How does Cardina address your Helpdesk Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Cardina solved their Help Desk needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Restaurants

CASE STUDY Cuboh

Cardina helps Cuboh onboard restaurant customers faster. Cuboh used to spend a lot of time helping customers set up calls and explaining steps over the phone. With Cardina, onboarding specialists can... see and control the customer's screen with no setup. This saves each team member up to 4 hours a week. Customers learn the platform better, support issues are fixed faster, and customer satisfaction is higher.

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Financial Services

CASE STUDY Ramp

Ramp used Cardina to automate over 60% of its in-app support inquiries. Before Cardina, Ramp struggled with slow and complex automation tools that delayed support improvements. Cardina let Ramp use i...ts existing help center content, with no need for extra training or workflow creation. Ramp went live in just two weeks. Cardina saved Ramp's team over 10 hours a week and helped them focus on more important support cases. Ramp expects a 5X return on investment in the first year.

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Telecommunications

CASE STUDY OpenPhone

OpenPhone used Cardina to automate customer support. Before Cardina, support teams handled every request manually, causing delays and stress. Cardina enabled 54%+ of customer inquiries to be self-ser...ved, saving time and money. OpenPhone saw a 4X return on investment. The support team now focuses on higher priority customers, and customer satisfaction improved.

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Computer Software

CASE STUDY GrowSurf

GrowSurf used Cardina to improve their customer support process. They faced challenges with complex customer issues and slow phone support, which caused churn. Cardina let them instantly call custome...rs and see their screens without setup time. This cut support resolution times by 41%. GrowSurf did not need to hire more agents and reduced customer churn. They saw value from Cardina within the first hour of use.

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Computer Software

CASE STUDY Canix

Cardina helped Canix, an ERP platform for cannabis companies, improve their customer support. Canix faced slow resolutions and customer frustration due to complex support processes and third-party to...ols. Cardina provided an all-in-one command center with one-click screen access and hands-free support for customers. After using Cardina, Canix saw a 47% increase in first-contact resolutions, saved 15 hours a week, and achieved 96% customer satisfaction. The solution also improved security and reduced troubleshooting time.

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Information Technology and Services

CASE STUDY Podium

Podium used Cardina to help their support team guide and educate customers more easily. Before Cardina, support reps had trouble helping customers with secure data and complex issues over phone or ch...at. With Cardina, reps can use secure screen sharing to help customers in real time. Sensitive data is only shared with customer consent. This made support faster and easier, and customers are happier with the service.

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lightning

Peers used Cardina for onboarding and engagement management

Cardina Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Cardina

Overall Risk Meter

Low Medium High

Top Failure Risks for Cardina

Cardina Inc News

Partnership

Bell rolls out Cohere's North Platform to team members - Yahoo Finance

Bell has advanced its strategic partnership with Cohere by rolling out Cohere's North Platform to its team members. The platform, which integrates with Bell's enterprise systems, enables AI agent creation and automation to enhance operational efficiency. This deployment aims to improve customer experience, productivity, and revenue, while positioning Bell as a leader in AI solutions for Canadian enterprises.

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Company

Canadian AI firm Cohere targets growth in Europe with Paris office | Reuters

Canadian AI startup Cohere has opened a new office in Paris to expand its presence in Europe, aiming to capture a larger share of the region's AI services market. This move aligns with France's initiative to establish a European AI hub. Cohere, valued at $6.8 billion, seeks to compete with major players like OpenAI and Microsoft by focusing on data security and sovereignty.

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Product

Cohere's new AI agent platform, North, promises to keep enterprise data secure - OODAloop

Cohere has launched a new AI agent platform called North, designed to enhance data security for enterprises and government agencies. North allows private deployment on an organization's infrastructure, ensuring data remains secure and inaccessible to external cloud services. It supports on-premise, hybrid cloud, VPC, and air-gapped environments, and can operate on minimal hardware, such as two GPUs.

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Company

Canada's Cohere taps Seoul to lead AI growth in Asia-Pacific - The Korea Herald

Cohere, a Toronto-based AI company, is expanding into the Asia-Pacific region with a new office in Seoul. This strategic move aims to enhance AI solutions delivery in diverse languages and markets. Andrew Chang, with experience from Google Cloud and Microsoft, is appointed as president of Cohere APAC. The company plans to hire local talent and strengthen partnerships, including a significant project with LG CNS.

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Cardina Inc Profile

Company Name

Cardina Inc

Company Website

https://cardina.com/

HQ Location

Employees

11-50

Social

Twitter

Financials

SEED