Real-World Case Studies and Customer Success Stories with CivicPlus Social Media Archiving Software

CivicPlus Recreation Management helped Mooresville Parks & Recreation boost registrations and revenue. The department switched back to CivicPlus after their... previous system failed to meet their needs. Online registration reduced phone calls and saved staff time. The platform's flexibility enabled new uses, like cemetery plot management. Staff praised CivicPlus for excellent customer support and ongoing improvements.
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CivicPlus Recreation Management Software helped Campbell, CA Parks and Recreation move from manual workarounds to automated processes. Staff eliminated two... administrative positions by streamlining facility reservations and activity guide workflows. The new system made it easier for residents, especially those over 50, to register online. Staff and residents now check facility availability without phone calls. The department shifted focus from admin tasks to programming, improving both efficiency and user experience.
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CivicPlus Recreation Management helped Marengo Park District boost revenue by 500%. The district replaced an outdated, manual registration system with... seamless online registration and integrated payment processing. Staff workload dropped as paperless registration and automated reporting saved time. Residents could register anytime, increasing participation and reducing support calls. The new system improved community engagement and made program management easier for everyone.
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CivicPlus Recreation Management helped Maine Township digitize its annual garage sale registration. The township cut wait times by 90% and... enabled 75% of vendors to register online. Staff saved 25–40 hours by eliminating manual paperwork and overbookings. Vendors could pick spaces visually and pay online, improving satisfaction. Staff used built-in notifications to communicate quickly with vendors during emergencies. The township now focuses more on community programs and plans to expand digital services.
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CivicPlus Recreation Management helped Huntington Beach cut class setup time from 30 to 5 minutes. Staff now spend less time... on manual tasks and more on resident engagement. Online registration increased, especially among seniors, reducing in-person visits. The department exceeded last year's revenue by October 2024. Fast customer support from CivicPlus keeps operations running smoothly.
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CivicPlus Recreation Management helped Georgetown Library automate 4,000 annual study room reservations. The library cut manual approvals from 20 to... just 2-5 per day. Real-time booking stopped double bookings and reduced errors. Integrated payments improved on-time payments and made reporting easier. Staff now spend more time on library services, and patrons are happier with the booking process.
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CivicPlus Recreation Management helped Monterey Peninsula Regional Park District move from walk-in, paper-based registration to 95% online sign-ups. Annual program registrations... rose by 30% since 2018, reaching 500–600 in 2024. The district reduced seasonal staffing from three full-time staff to one. Instructors now manage their own rosters and communications, supporting up to 70 activities per season. Reporting tools enable data-driven decisions and save hours each season.
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CivicPlus Recreation Management helped Channahon Park District boost online registrations from 30% to 70%. The new system made signups mobile-friendly... and automated payments. Staff saved hours by reducing manual tasks and refunds. On opening day, revenue increased by $20,000. Residents found it easier to register for programs. The platform improved convenience for both staff and the community.
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CivicPlus Recreation Management helped Apache Junction cut program setup from days to hours. Staff training dropped from days to just... a few hours. Online registration increased, reducing in-person visits and calls. Participation and revenue grew as more residents joined programs. Staff saved time and expanded community events. CivicPlus support resolved issues quickly, improving staff satisfaction.
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CivicPlus helped Pueblo West Metropolitan District modernize its resident services. The district replaced fragmented, paper-heavy processes with seven integrated CivicPlus... solutions. Over 1,400 residents enrolled in the new mass notification system in one year. Staff now manage agendas, assets, and recreation programs digitally, improving efficiency and transparency. Public meetings are livestreamed and archived, and all social media interactions are preserved. The district strengthened compliance and accessibility for all residents.
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CivicPlus Process Automation helped the City of Manitou Springs move paper forms online during COVID-19. City leaders used the solution... to build custom digital forms and automate tax calculations. This made monthly tax filing easier and more accurate for residents and staff. The new system saved time for the finance team and improved the civic experience. Even non-technical staff could quickly create forms using the platform.
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CivicPlus helped the City of Orlando manage over 18,000 monthly social media records and nearly 60 daily public records requests. The city used... CivicPlus Social Media Archiving, Web Accessibility, and NextRequest to improve compliance, transparency, and digital accessibility. Staff can now fulfill social media records requests in 10–15 minutes. Web accessibility tools ensure ADA and WCAG compliance for city websites. NextRequest streamlines public records management, making it easier for residents to access information online.
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CivicPlus helped Millburn Township modernize its digital services. The township redesigned its website, making it easier for residents to find... information in three clicks or less. Website traffic rose by 27% after launch. Residents now use online forms and payment options, reducing calls and visits. Social media archiving and public records tools improved compliance and saved staff time. The township now tracks engagement and KPIs more effectively.
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CivicPlus helped the City of Marriott-Slaterville make public information easy to access. The city used to keep municipal codes and... policies in PDFs or hard copies, which made it hard for residents to find what they needed. With CivicPlus’ Policies and Procedures Software, all documents are now online and searchable. Residents and staff can find information in seconds, any time, on any device. The city also launched a new website, making resources more transparent and navigation easier for everyone.
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CivicPlus helped the Town of Steilacoom, Washington, modernize its digital services. The town used CivicPlus for a new municipal website,... recreation management, and web accessibility. The website redesign was smooth and easy to manage, saving staff time. CivicPlus' accessibility tools and support improved ADA compliance. Recreation management software replaced manual tracking, making it easier to serve residents. Staff praised CivicPlus for strong support and helpful resources.
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SeeClickFix 311 CRM helped the City of Topeka, KS improve pothole reporting and repairs. Residents used the system to submit... service requests, which integrated with Cityworks and ArcGIS. This allowed road crews to patch nearly two-thirds as many potholes in early 2019 as in all of 2018. City staff used data from these systems to plan and prioritize repairs. The city now uses this approach for other public services too.
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CivicPlus helped the City of Tavares, FL improve digital services for residents. The city used CivicPlus Municipal Website, SeeClickFix 311... CRM, and Agenda and Meeting Management software. Residents now submit requests online instead of by phone or in person. Staff process requests faster and fewer get lost. Live streaming of public meetings increased access for citizens. The city values the strong partnership and technical support from CivicPlus.
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CivicPlus helped St. Joseph County, Indiana, modernize its digital services for 270,000 residents. The county launched a CivicPlus-powered website and... integrated tools like SeeClickFix 311 CRM, Municode Codification, and Mass Notification. Residents can now report issues, access public records, and receive alerts online or via mobile. Within three weeks of launching the SJC311 app, over 200 issues were resolved. The platform improved transparency, streamlined workflows, and boosted resident engagement.
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DocAccess helped the City of Fort Lupton meet new state accessibility rules for public documents. The city automated PDF remediation,... saving five to eight hours per week. Staff stress dropped, and residents could access and translate city forms more easily. The solution worked well with CivicPlus Municipal Websites. Now, staff focus on higher-impact work instead of manual document fixes.
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CivicPlus helped Sandy City, Utah, win the Best of State Award for web-based community resources. The city used CivicPlus municipal... websites, process automation, mass notifications, and 311 CRM tools. Their My Alert system drove community engagement, reaching nearly 36,000 sign-ups in four years. The 'Connect With Us' web hub made it easy for residents to access city services. Sandy City focused on citizen-centered digital engagement to achieve these results.
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SeeClickFix 311 CRM helped the City of Lawrence, Kansas, improve resident engagement and service delivery. The city replaced disconnected forms... and fragmented systems with a centralized request management platform. After relaunching in 2024, Lawrence achieved a 0.5-day average response time and a 49% increase in request volume. The average closure time dropped to 7.1 days. The platform enabled real-time communication, better data-driven decisions, and stronger cross-department collaboration.
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James City County used CivicPlus to launch a digital Housing Resource Portal. Residents struggled to find housing help because information... was scattered and hard to access. The new portal made it easy for people, including those with limited mobility, to find housing resources online. Staff saw a 98% increase in views for rental opportunities and a 117% rise in visits to food bank info. The portal reduced staff workload and helped residents get answers faster. It built trust and made county services more accessible.
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CivicPlus helped Fayetteville, AR, streamline city operations with an integrated civic experience platform. Staff now update agendas and meeting items... in minutes instead of hours. The city uses CivicPlus Agenda and Meeting Management, Municode Codification, Municipal Websites, SeeClickFix 311 CRM, and Monsido. Reliable customer support and easy-to-use features improved efficiency and transparency. Fayetteville won a 2022 Trendsetter City award for technology advances using CivicPlus solutions.
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CivicPlus 311 CRM and Community Development software helped Elkhart, Indiana, streamline community development and resident request management. Staff moved from... Excel and PDFs to a single platform, improving collaboration and efficiency. Permit review times are faster, and construction starts sooner. The city resolved over 98% of 9,126 resident requests using the 311 CRM. Communication between departments and with residents improved significantly.
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CivicPlus Process Automation and Digital Services helped the City of Tavares, FL, manage its Christmas Parade more efficiently. The city faced... overcrowding and a parade that grew from 2 to over 4 hours, causing business disruptions and manual work. By digitizing registration and automating participation limits, staff reduced the parade to 1.5 hours and saved 40 hours of manual labor. Local businesses saw better foot traffic, and city staff could focus on other tasks. The success led other departments to adopt digital forms for their processes.
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CivicPlus Web Accessibility helped the City of Parkland, Florida, improve its website’s accessibility compliance score in just three months. The city saw... a 30% reduction in accessibility tasks and achieved a 97% quality assurance score. CivicPlus enabled faster issue detection, streamlined content management, and automated permit and license application processes. Staff saved time with bulk issue resolution and improved SEO, making it easier for residents to find information. The city now offers more accessible, user-friendly digital services for its community.
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CivicPlus helped the City of Fort Wayne, Indiana, replace its outdated website with a modern, accessible platform. The new site... improved ADA compliance, search, and mobile responsiveness. Residents and staff found it easier to locate information, and internal teams gained confidence in managing content. The CivicPlus Chatbot made finding city documents simpler for residents. Feedback from the disability community was highly positive, confirming the site's accessibility.
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CivicPlus Web Accessibility helped the City of Royal Oak improve its website for residents. The city saw a 15% increase... in web accessibility compliance. Staff used automated scans and clear guidelines to fix issues. Training and support empowered the team to apply best practices. The website is now easier to navigate and more inclusive for all users.
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CivicPlus and AudioEye helped McLennan County improve digital accessibility after a DOJ lawsuit. The county automated accessibility fixes and streamlined... reporting, cutting analysis time from weeks to hours. AudioEye’s platform reduced staff workload and improved compliance with ADA and WCAG standards. Since implementation, McLennan County has had no DOJ inquiries and now shares regular accessibility reports with legal teams and agencies. The county is now seen as a leader in digital accessibility among municipalities.
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DocAccess helped the City of Jacksonville Beach make over 1,500 PDF documents accessible in less than 15 minutes. The city faced... new DOJ and WCAG compliance rules but lacked staff and budget for manual remediation. DocAccess automated the process, converting PDFs to accessible HTML transcripts across the city website and intranet. Staff and residents now access documents easily, and the city reduced accessibility risk. The solution required minimal setup and no workflow changes.
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Nevada County, CA used CivicPlus Web Accessibility and Acquia Optimize to fix website quality issues. The county had over 1,800... misspellings and many broken links across 50 business lines. Manual error checking was impossible for their large team. With CivicPlus, they automated accessibility reviews and enforced best practices. The solution saved them hundreds of hours and improved web governance.
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CivicPlus Utility Billing helped one municipality recover $7. 7 million in delinquent revenue. The software improved transparency in utility billing...processes. The municipality used the solution to streamline revenue collection. This led to better financial outcomes for the local government. The case highlights the impact of CivicPlus Utility Billing for government administration.
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CivicPlus Social Media Archiving helped the City of Nashville, TN, solve major problems with their old archiving tool. The city struggled... with incomplete exports, a confusing interface, and frequent account disconnections. After switching to CivicPlus, exports became thorough, clear, and easy to retrieve. The new system is simple to use and reliable. Nashville now feels confident in protecting its social media records.
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CivicPlus Social Media Archiving helped the Skagit County Sheriff's Office manage a viral Facebook incident. A controversial post drew nearly... three million views and over 30,000 comments. The department needed to quickly archive all social media activity for legal protection. CivicPlus enabled fast, automated record capture, ensuring compliance with public records laws. The team now feels secure in responding to future claims or litigation involving social media.
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CivicPlus Social Media Archiving helped the City of Casey, Illinois, manage three busy Facebook pages with 11,800 followers. One staff member... uses the tool to keep all posts and comments backed up and FOIA-compliant. The software captures every change, even deleted comments, giving the city peace of mind. Monthly exports help the city stay organized and ready for records requests. The city can now handle audits and litigation risks with ease.
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CivicPlus Social Media Archiving helped the Village of Grafton, WI, handle a large public records request. The police department saved... significant time, reducing the process from hours to under twenty minutes. The software enabled compliance with open records laws and captured deleted user comments. Grafton now manages social media records efficiently and proactively. The solution proved essential for future requests and compliance needs.
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NextRequest helped Yorba Linda Water District manage a growing number of public records requests. Staff used to handle requests manually,... which took a lot of time and effort. With NextRequest, all records requests are now managed in one place. The software made it easier for staff and the public to track and fulfill requests. Staff saved time and could focus on more important projects.
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CivicPlus Social Media Archiving helped the City of Appleton, WI automate its social media recordkeeping. The city replaced manual screenshot... processes, saving time and improving accuracy. Compliance with public record laws became easier, giving staff peace of mind. Multiple departments now archive content automatically. Community engagement increased, with 17,000 podcast downloads as a result of better communication.
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NextRequest helped WYCOKCK handle nearly 3,000 records requests in one year. The old process was slow and used paper and... faxes. After switching to NextRequest, the team went paperless. They now track and manage requests easily. The new system improved privacy and made the process simple for staff.
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NextRequest by CivicPlus helped the Wyoming Department of Environmental Quality manage hundreds of FOIA requests each year. Before, tracking requests... was hard and time-consuming. With NextRequest, the department now uses a web-based tool that is easy to use and quick to train new staff on. The reporting feature helps share updates with leadership. Staff now spend less time on records management and more on other important work.
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NextRequest helped the City of Manteca automate public records requests. Before, staff used manual processes and email, causing delays. With... NextRequest, response times dropped and all records are now managed in one place. Staff can redact and release documents faster. The public can access records more easily, increasing transparency. City staff say support is fast and helpful.
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NextRequest helped the City of Imperial Beach, CA cut records processing time by over 60%. The city clerk’s department switched... from a manual, paper-based system to automated digital workflows. Staff now process public records requests in just 5 to 8 minutes, down from an hour. The platform’s automation, digital storage, and user-friendly interface improved productivity and reduced costs. The city also benefits from better customer service and streamlined communication.
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NextRequest by CivicPlus helped the Township of Eastampton move from paper-based records requests to a digital system. The township clerk... and staff used to handle requests manually, often missing deadlines. With NextRequest, they now process requests faster and more efficiently. The digital tool freed up time for staff to focus on other important work. The township values the software's ease of use and dashboard features.
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NextRequest helped Aurora Police Department cut records request turnaround time by 97%. The department now processes standard requests in under... six days, down from 175 days. Paper use dropped by 50% after switching to digital delivery. Residents get faster, digital access to records. Staff use one system to manage, redact, and deliver requests. Internal collaboration improved with centralized records management.
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CivicPlus Recreation Management helped Rolling Meadows Park District cut registration errors by 99% and boost online registrations to 95%. Staff saved $30,000... each year by eliminating old software fees and third-party tools. The team trained 35 staff in just one week, making daily tasks faster and easier. Residents and staff now spend less time on paperwork and more time in the community. The new system improved reporting, rental management, and check-ins across all facilities.
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CivicPlus Recreation Management helped 125 LIVE, a community center in Rochester, move from paper-based to online activity registration. Staff now save... over 100 manual tasks and 5+ hours each month. The platform automated reporting, supporting $40,000 in recurring reimbursement revenue. Members can now register for activities on their own, increasing accessibility. The solution improved efficiency and freed staff to focus on community programs.
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CivicPlus Recreation Management helped Harford County Senior Center Division cut registration time by 80%. Before, seniors waited in line for... hours to sign up for classes. Now, 80% register online from home. Staff spend less time on paperwork and more time helping seniors. The software automates emails, schedules, and payroll. Refunds are processed faster, making life easier for everyone.
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CivicPlus Recreation Management helped Quincy Park District move 90% of its 47 program registrations online. Staff no longer struggle with... manual, in-person sign-ups or repetitive admin work. Residents now register for activities like baseball and pickleball at any time, from anywhere. The system sped up revenue collection, bringing in about $150,000 annually. Staff can now focus on improving community experiences instead of paperwork.
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CivicPlus helped the City of Columbus, NE modernize its digital presence. The city used CivicPlus Municipal Websites and Social Media... Archiving to improve communication and transparency. Staff saved hours by quickly retrieving social media posts and comments. Website traffic increased and over 3,000 new social media followers joined in one year. Residents now find it easier to access timely updates and city news online.
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CivicPlus helped Chesterfield County cut its website from 4,000 to under 400 pages. The county improved accessibility compliance from 60%... to over 95% using Acquia Optimize. Residents now find information in 2–3 clicks instead of 5–7. Over 100 online forms reduced phone calls and in-person visits. CivicPlus integrations unified data and boosted staff efficiency. The new site delivers a seamless, accessible digital experience for all users.
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Wayne County, NC used CivicPlus solutions to improve trust and transparency. They implemented agenda and meeting management, codification, community engagement,... and municipal website tools. These tools helped the county better connect with residents. The county serves a population of 117,286. CivicPlus supported Wayne County’s goals for open government.
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CivicPlus Agenda and Meeting Management helped the City of Willmar, MN save eight hours each week on legislative management. Before CivicPlus, manual... processes and lost documents slowed work. The city now uses automated workflows and digital tools to prepare large meeting packets faster. Staff collaboration improved, and risk of error dropped. Codification services made municipal code updates easier and more transparent for the public.
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Wayne County, NC used CivicPlus to modernize its communications and boost community trust. The county replaced manual workflows with integrated... CivicPlus solutions, including a municipal website and agenda management. Residents now access self-service features online, while staff save time with easier tools. A CivicPlus-led survey showed 88% of residents found the website easy to use. The county uses survey data to improve messaging and department services.
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CivicPlus helped the City of Stevenson, WA improve legislative management. The city used an integrated software stack for codification, agenda,... and meeting management. Staff and residents now access ordinances and meeting documents online, anytime. The workflow lets staff update codes during meetings and track changes easily. The website acts as a hub for civic information, with a powerful search engine. Staff save time, and residents find information in three clicks or less.
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CivicPlus helped the Town of Howey-in-the-Hills, FL, save at least $25,000 a year by automating agenda and meeting management. Staff used to... spend hours on manual processes for council meetings. Now, integrated solutions streamline workflows and reduce printing costs. Residents benefit from instant access to agendas, ordinances, and town content. The CivicPlus platform also improved staff collaboration and reduced public record requests.
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CivicPlus helped Great Falls, Montana improve transparency for residents. The city replaced its outdated website with an integrated CivicPlus platform.... This included municipal website, agenda and meeting management, and online code hosting tools. Residents can now easily search for ordinances, agendas, and meeting minutes. Staff can update codes and publish meeting minutes directly online. The new system increased engagement and made information more accessible.
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CivicPlus helped the Town of Brookhaven, New York, digitize over 60,000 parking permits and save more than 1,000 staff hours. The town generated... $1.07 million in revenue by modernizing operations and automating resident services. CivicPlus solutions improved ADA compliance, streamlined seasonal workloads, and enhanced community engagement. Staff now manage digital workflows, online payments, and permit systems through one secure platform. Residents benefit from easier access to services and improved trust in local government.
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CivicPlus Recreation Management helped Mooresville Parks & Recreation boost registrations and revenue. The department switched from a manual, error-prone system... to CivicPlus for easier facility and program management. Online registration reduced phone calls and saved staff time. The software’s flexibility even enabled cemetery plot management. Staff praised CivicPlus for responsive support and ongoing improvements.
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CivicPlus helped Great Falls, Montana improve transparency for its 60,403 residents. The city replaced its outdated website with an integrated... CivicPlus platform. This included municipal website, codification, and agenda management tools. Residents can now easily search codes, view meeting agendas, and access minutes online. The new system increased engagement and made civic information more accessible.
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CivicPlus Recreation Management Software helped Campbell, CA Parks and Recreation move from manual workarounds to automated processes. Staff eliminated two... administrative positions by automating facility reservations and activity guide workflows. The new system made it easier for residents, especially those over 50, to register online. Staff and residents can now check facility availability without calling. The department now spends less time on admin tasks and more on programming.
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NextRequest helped the City of Manteca, California, automate and speed up public records requests. Before, staff used manual processes and... email, causing delays and inefficiency. With NextRequest, acknowledgments are instant and all records are managed in one place. Staff save time with built-in redaction tools and device flexibility. The city now responds faster and offers better public access, boosting transparency and productivity.
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CivicPlus helped the City of Fayetteville, Arkansas, streamline its agenda and meeting management, codification, municipal website, and 311 CRM processes. Staff now update... systems quickly and get support in minutes, not months. Integrations let staff push ordinances directly to codification and improve public access to information. The city’s website is now mobile-friendly and accessible. Using SeeClickFix 311 CRM, Fayetteville won the 2022 Trendsetter City award for technology advances.
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CivicPlus helped the City of Marriott-Slaterville make public information easy to access. Before, residents had to download PDFs or visit... city offices to get municipal codes and policies. With CivicPlus’ Policies and Procedures Software, all documents are now online and searchable. The city also launched a new website with better navigation and quick links. Residents and staff now have 24/7 access to important resources, improving transparency and convenience.
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CivicPlus Recreation Management helped Huntington Beach cut class setup time from 30 to 5 minutes. Staff now spend less time... on manual tasks and more on resident engagement. Online registration increased, especially among seniors, reducing in-person visits. The department exceeded last year's revenue by October 2024. Fast customer support from CivicPlus keeps operations running smoothly. Resident and staff satisfaction both improved.
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CivicPlus redesigned the City of Fort Wayne's website to improve accessibility and resident engagement. The old site was hard to... use, not mobile-friendly, and failed ADA standards. The new site features robust search, built-in video, and an AI-powered chatbot. Residents and staff now find information easily. Internal teams update content faster and more confidently. The disability community validated the site's accessibility improvements.
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CivicPlus Cost Recovery software helped Carbon Valley Parks & Recreation District boost cost recovery for athletic rentals from 29% to 55% between 2018 and 2022. The district managed... tripled expenses without raising fees, thanks to a 24% increase in minimum participation. Staff used data-driven insights to optimize facility use and explain tax subsidies, building community trust. The software replaced error-prone spreadsheets, making resource management transparent and sustainable.
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CivicPlus helped the City of Stevenson, WA improve legislative management. The city used an integrated software stack for codification, agenda,... and meeting management. Staff and residents now access ordinances and meeting documents online at any time. The workflow lets staff update codes during meetings and track changes easily. The website acts as a hub for civic information, boosting transparency and resident satisfaction.
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NextRequest by CivicPlus helped the Township of Eastampton move from paper-based to digital records request management. The township used to... handle requests by fax or email, causing delays and missed deadlines. After adopting NextRequest, staff could process requests faster and track everything in one place. The new system made it easier to meet deadlines and freed up time for other important work. The township clerk praised the tool for its ease of use and efficiency.
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CivicPlus Social Media Archiving helped the Village of Grafton, WI, handle a large public records request. The police department saved... significant time, reducing the process from hours to under twenty minutes. The software enabled compliance with open records laws and captured deleted user comments. Chief Caponera now considers the tool essential for managing social media records. The solution also offers proactive tracking features and transparent pricing.
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CivicPlus Social Media Archiving helped the City of Casey, IL, manage three busy Facebook pages with 11,800 followers. One staff member... handles all social media, sharing updates and event news. The software keeps the city compliant with Illinois FOIA by archiving every post and comment, even deleted ones. City leaders feel secure knowing they can respond to records requests and audits at any time. Monthly exports make it easy to track all activity and maintain a strong online presence.
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CivicPlus Recreation Management helped Apache Junction cut program setup from days to hours. Staff training dropped from days to just... a few hours. Online registration increased participation and reduced in-person visits. Staff saved time and added more events and programs. CivicPlus support resolved issues quickly, improving staff satisfaction. The city now offers more accessible and efficient recreational services.
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CivicPlus helped the City of Columbus, NE modernize its digital presence. The city redesigned its website to improve navigation and... make information easier to find. CivicPlus Social Media Archiving saved staff hours by making it easy to retrieve old posts and comments. Website traffic increased and over 3,000 new social media followers joined in one year. Residents now rely on the site for timely updates and city news. Departments collaborate better and transparency has improved.
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CivicPlus Web Accessibility helped Nevada County, CA automate website accessibility reviews. The county faced thousands of broken links and misspellings... due to a large team of content creators. By using Acquia Optimize, they quickly found and fixed errors, saving hundreds of hours. The tool improved quality assurance and enforced best practice policies. Results were immediate, with major issues resolved right away.
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AudioEye helped McLennan County automate digital accessibility compliance after a DOJ lawsuit. The county's IT team used AudioEye to fix... website accessibility issues and reduce manual work. Tasks that took weeks now take hours, freeing staff for other priorities. The county has had no DOJ inquiries since using AudioEye. Quarterly reports and on-demand access make tracking issues easy. McLennan County now leads in digital accessibility among municipalities.
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CivicPlus Web Accessibility Software helped the City of Royal Oak improve web accessibility compliance by over 15%. The city needed... to make its website easier to navigate and more inclusive for all residents. CivicPlus provided automated scans and actionable guidelines, enabling the web team to fix issues directly. Training and support empowered staff to promote accessibility best practices. Residents now find information more easily, and the city maintains a more accessible, user-friendly website.
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CivicPlus helped Sandy City, Utah, win the Best of State Award for web-based community resources. The city used CivicPlus municipal... websites, process automation, mass notifications, and 311 CRM to improve digital engagement. Sandy City saw community engagement grow to nearly 36,000 sign-ups in four years. Their 'Connect With Us' web hub made it easy for citizens to access city services. The city focused on thinking like a citizen to create positive civic experiences.
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CivicPlus 311 CRM and Community Development software helped Elkhart, Indiana, streamline city processes. Staff moved from Excel and PDFs to... a single platform, improving collaboration and visibility. Permit review times are faster, and construction starts sooner. The city resolved over 98% of 9,126 resident requests using the 311 CRM. Residents now get quicker service and better communication from city staff.
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CivicPlus helped the City of Manistee redesign its municipal website using the CivicEngage content management system. Before, staff relied on... an external vendor for updates, causing delays and outdated content. With CivicPlus, city staff can now update the site directly, making information easy for citizens to find. The redesign improved navigation, added mobile optimization, and made document management simpler. Citizens and state officials praised the new site for its user-friendly design and live video features.
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Wayne County, NC used CivicPlus to modernize its communications and boost community engagement. The county replaced manual workflows with integrated... CivicPlus solutions, including a municipal website and agenda management. Residents now access self-service features online, while staff save time with easier tools. A CivicPlus-led survey showed 88% of residents found the website easy to use. The county uses survey data to improve messaging and department services, driving trust and transparency.
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CivicPlus Process Automation helped the City of Manitou Springs move paper forms online during COVID-19. City leaders used the solution... to build custom digital forms for resident requests and tax filings. Automating tax form calculations reduced errors and saved time for the finance team. Residents and staff found online services easier than paper processes. The city improved civic engagement and transparency with digital workflows.
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CivicPlus helped St. Joseph County, Indiana, modernize its digital services for 270,000 residents. The county launched a CivicPlus-powered website and... SeeClickFix 311 CRM app, enabling residents to report issues and access services online. Within three weeks, over 200 resident-reported issues were resolved. The Municode Codification tool made ordinances and contracts easily searchable, boosting transparency. Integrated solutions streamlined workflows and improved communication across departments.
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CivicPlus Social Media Archiving helped the Skagit County Sheriff's Office manage a viral Facebook incident. A controversial post drew nearly... three million views and over 30,000 comments. The department needed to quickly archive all social media activity for legal protection. CivicPlus enabled fast, automated capture of every post and comment. Now, the office can easily respond to public records requests and potential litigation. The solution brought peace of mind during a high-pressure crisis.
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CivicPlus helped Millburn Township modernize its digital services. The township redesigned its website, making it easier for residents to find... information in three clicks or less. Website traffic rose by 27% after launch. Residents now use online forms and payment options, reducing calls and visits. Social media archiving and public records tools improved compliance and saved staff time. The township now tracks engagement and KPIs more effectively.
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CivicPlus Recreation Management helped Monterey Peninsula Regional Park District move from manual, walk-in registrations to 95% online participation. The district saw... annual program registrations rise by 30% since 2018, reaching 500–600 in 2024. Staffing needs for seasonal setup dropped from three full-time staff to one. Instructors gained autonomy with secure access to rosters and direct participant communication. Robust reporting enabled confident program launches and ongoing analysis.
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CivicPlus Recreation Management helped Rolling Meadows Park District cut registration errors by 99% and boost online registrations to 95%. Staff replaced outdated,... fragmented tools with one modern platform. The district saved $30,000 each year and trained 35 staff in just one week. Residents and staff now spend less time troubleshooting and more time in the community. The new system made daily operations smoother and improved service for everyone.
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CivicPlus Recreation Management helped Channahon Park District boost online registrations from 30% to 70%. The new system made it easy... for residents to sign up on their phones. Staff saved hours with automated payments and fewer manual tasks. On opening day, revenue increased by $20,000. The platform improved convenience for both staff and the community. Channahon now plans to use more digital tools for better service.
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CivicPlus helped the Town of Brookhaven, New York, modernize its operations and digitize resident services. The town implemented CivicPlus solutions... for websites, process automation, agenda management, and recreation management. Brookhaven digitized over 60,000 parking permits, generated $1.07 million in revenue, and saved more than 1,000 staff hours. The new system improved ADA compliance, reduced seasonal administrative work, and increased accessibility for residents. Staff now focus on larger projects, and residents benefit from easier, more equitable access to services.
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James City County used CivicPlus to launch a digital Housing Resource Portal. Residents gained easier access to housing resources, especially... those with limited mobility. The portal led to a 98% increase in views for income-based rental opportunities and a 117% rise in visits to local food bank information. Staff saw fewer repetitive questions and more informed resident interactions. The platform improved trust and streamlined workflows for county services.
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CivicPlus helped the City of Addison, TX, boost digital transparency. Addison needed a modern website and an online code platform... for better access to city information. CivicPlus delivered an integrated municipal website and Municode Codification. The new system increased transparency, engagement, and made it easier for residents to find city codes, meeting minutes, and forms. Staff can now update documents quickly, and changes appear instantly online.
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NextRequest helped Aurora Police Department cut records request turnaround time by 97%. The department now processes standard requests in under... six days, down from 175 days. Paper use dropped by 50% after switching to digital delivery. Residents get faster, easier access to records online. Staff use one system to manage, redact, and deliver requests. Internal collaboration improved with fewer emails and manual steps.
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CivicPlus Recreation Management helped 125 LIVE, a community center in Rochester, move from paper-based to online activity registration. Staff now save... over 100 manual tasks and 5+ hours each month. The platform supports 6,500+ members and secures $40,000 in recurring reimbursement revenue. Automated reports make compliance easier and free up time for member engagement. Members now register for activities independently, improving accessibility and digital inclusion.
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CivicPlus Recreation Management helped Maine Township digitize its annual garage sale registration. The township cut wait times by 90% and... enabled 75% of vendors to register online. Staff saved 25–40 hours by eliminating manual paperwork and overbookings. Real-time maps and online payments improved vendor experience and reduced errors. Staff now focus more on community programs and youth services.
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CivicPlus helped Pueblo West Metropolitan District modernize its resident services. The district replaced fragmented, paper-heavy processes with seven integrated CivicPlus... solutions. Over 1,400 residents enrolled in the new mass notification system in one year. Staff now manage agendas, assets, and recreation programs digitally. Public meetings are livestreamed and archived, boosting transparency. The district improved accessibility and compliance, building trust with residents.
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CivicPlus Social Media Archiving helped the City of Spokane Parks Department comply with state records laws. The city faced a... lawsuit requiring two years of social media records. With CivicPlus, staff quickly retrieved all posts and comments, saving time and effort. The automated tool replaced manual printing and ensured electronic records met legal standards. Spokane now feels ready for any public records request or legal challenge.
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Social Media Archiving helped a large public university in Washington state manage compliance with public records laws. The university archives... about 3,700 pieces of social media content each month. The tool lets staff easily find, filter, and export posts, comments, and direct messages from Facebook and X. This made it simple to respond to a major records request from The Chronicle of Higher Education. The team now feels prepared for any future requests and sees the solution as essential for legal compliance.
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CivicPlus Social Media Archiving helped Greensburg Salem School District comply with Pennsylvania's Right-to-Know Law. The district needed a way to... preserve social media posts and comments as public records. CivicPlus enabled real-time alerts and secure archiving, capturing all content and metadata. In 11 months, the district archived an average of 20 posts and comments monthly and received over 300 alerts. The setup was quick and easy, giving staff peace of mind and saving time.
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NextRequest helped Riverview Gardens School District move from manual, paper-based records management to a digital platform. The district now processes... records requests 2–3 times faster, reducing turnaround from up to 5 days to as little as 24 hours. Staff can assign, track, and redact records securely in one place. The new system saves time, cuts costs, and improves compliance. Internal communication and follow-up are now much easier for the team.
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CivicPlus' NextRequest and Social Media Archiving helped Paradise Valley Unified School District cut public records fulfillment time from months to days. The district automated... redaction and de-duplication, reducing manual review and error risk. Requests that once took months now finish in as little as a month. Social media content is archived in near real-time, with over 850 posts preserved monthly. The team receives instant keyword alerts for posts, improving response to incidents.
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Paradise Valley Unified School District used CivicPlus’ NextRequest and Social Media Archiving to speed up public records requests. Before, requests took... months and required manual redaction and tracking. Now, batch redaction and de-duplication features help the team finish requests in days or hours. Social media content is archived in near real-time, with over 850 posts preserved monthly. The district can quickly respond to keyword alerts and has detailed records for compliance and investigations.
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CivicPlus Social Media Archiving helped Greensburg Salem School District comply with Pennsylvania's Right-to-Know Law. The district needed a way to... preserve social media posts and comments as public records. CivicPlus enabled real-time alerts and secure archiving, capturing all content and metadata. In 11 months, the district archived an average of 20 posts and comments per month and received over 300 alerts. The setup was quick and easy, giving staff peace of mind for future public records requests.
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