Catchpoint Platform Overview

Catchpoint's Internet Performance Monitoring (IPM) Suite is engineered to optimize digital experiences by ensuring performance, availability, and reliability across global networks. This tool offers comprehensive visibility into the Internet stack, enabling businesses to preemptively identify and address BGP issues before they impact operations. Users can observe performance metrics from their customers' locations, allowing for precise diagnostics and faster issue resolution. The suite's intelligent analytics provide actionable insights, helping teams swiftly fix service disruptions. Catchpoint's focus on Internet resilience makes it a critical ally in maintaining uninterrupted digital services. A unique feature includes live monitoring of Internet outages, offering real-time data to mitigate potential disruptions.

Use Cases

Customers recommend Workflow Management, Collaboration, Customer Case Management, as the business use cases that they have been most satisfied with while using Catchpoint Platform.

Other use cases:

  • Contact List Management
  • Competitive Intelligence
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Catchpoint Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Catchpoint Platform works with different mediums / channels such as Chat. and Slack.

Catchpoint Platform's features include Alerts: Popups & Notifications. and Catchpoint Platform support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Catchpoint Platform analytics capabilities include Analytics, and Custom Reports.

Catchpoint Platform, belong to a category of solutions that help Digital Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Catchpoint-platform empowers detection and resolution of digital supply chain issues using a vast Global Observability Network. Performance monitoring is enhanced for the world's largest networks.

Comprehensive Insights on Catchpoint Platform Use Cases

What makes Catchpoint Platform ideal for Workflow Management?

What solutions does Catchpoint Platform provide for Collaboration?

2+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Catchpoint Platform solved their Digital Analytics needs. Cuspera uses 166 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

Case Studies

Automotive

CASE STUDY Cox Automotive

Catchpoint helped Cox Automotive centralize monitoring for many services. Cox Automotive needed a single solution to monitor all key systems and fix problems fast. They wanted to keep service levels ...high for over 40,000 dealer customers. With Catchpoint, they now find and fix issues quickly. The IT team values the frequent new features and strong support from Catchpoint.

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CASE STUDY Equinix

Catchpoint helps Equinix deliver reliable digital services. Equinix uses Catchpoint to monitor service reliability and maintain high uptime. The platform gives Equinix full visibility into network is...sues. With Catchpoint, Equinix can find and fix problems in minutes. This helps Equinix keep services running for customers around the world.

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CASE STUDY SAP

Catchpoint helps SAP Commerce Cloud detect outages fast. SAP uses Catchpoint to watch all systems from one dashboard. They find the root cause of business problems in three minutes. This keeps custom...er service strong. SAP gets alerts in seconds when a website goes down. They can tell customers what is wrong and work with them quickly.

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Computer Software

CASE STUDY Cloudinary

Catchpoint helps Cloudinary measure and show the business value it brings to customers. Cloudinary uses Catchpoint to run tests from many global locations. This lets them compare website performance ...with and without Cloudinary. They find ways to improve customer experience. Cloudinary manages 60 billion assets and serves almost 10,000 customers worldwide.

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Media Production

CASE STUDY Dotdash

Catchpoint’s Real User Monitoring (RUM) and active observability tools helped Dotdash, a major digital publisher, improve website performance for about 100 million monthly users. Dotdash used Catchpo...int to quickly find and fix issues, reducing mean time to resolution (MTTR) by 95%. The solution provided key performance metrics and actionable insights. Dotdash avoided building a custom tool and gained better visibility into user experience. The improvements led to faster root cause analysis and enhanced digital experience for their audience.

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CASE STUDY SAP

Catchpoint helps SAP Commerce Cloud detect outages fast. SAP uses Catchpoint to watch all systems from one dashboard. When a site goes down, SAP gets alerts in seconds. The team finds the root cause ...in three minutes. This lets SAP keep a high level of customer experience. SAP can quickly inform customers and fix problems fast.

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Video

Master Class: Monitoring from Your Users Perspective

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Catchpoint Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.94/5 ★

Read Reviews (1)
Analytics

4.02/5 ★

Read Reviews (75)
Custom Reports

3.96/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.94/5 ★

Read Reviews (1)
Analytics

4.02/5 ★

Read Reviews (75)
Custom Reports

3.96/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for Catchpoint Platform

Top Failure Risks for Catchpoint Platform

Catchpoint Systems, Inc. News

Product

Catchpoint launches native mobile monitoring built on OpenTelemetry giving customers unmatched visibility into Mobile App Performance

Catchpoint has launched native mobile monitoring built on OpenTelemetry, enhancing its Internet Performance Monitoring platform. This new capability provides organizations with deep, real-time visibility into mobile app performance, enabling proactive identification and resolution of issues across digital user experiences.

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Product

Catchpoint adds OpenTelemetry-based real-user monitoring for mobile devices

Catchpoint has introduced OpenTelemetry-based real-user monitoring for mobile devices. This enhancement enables deeper visibility into mobile application performance and user experience. The new feature leverages OpenTelemetry standards to provide actionable analytics for DevOps and IT teams focused on observability and mobile performance monitoring.

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Product

Catchpoint Launches Native Mobile Monitoring Built on OpenTelemetry Giving Customers Unmatched Visibility Into Mobile App Performance : @VMblog

Catchpoint has launched Mobile RUM, a native real-user monitoring solution for mobile apps built on OpenTelemetry. This release gives enterprises deep visibility into mobile app performance, from code to network conditions. The update is part of a broader platform upgrade, including new benchmarks, expanded observability, BGP private peers, and enhanced AI-driven features, positioning Catchpoint as a leader in mobile observability.

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Awards

Catchpoint Leads in the first Gartner Magic Quadrant for DEM - Martechcube

Catchpoint is recognized as a leader in the first Gartner Magic Quadrant report for Digital Experience Monitoring (DEM).

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Catchpoint Systems, Inc. Profile

Company Name

Catchpoint Systems, Inc.

Company Website

https://www.catchpoint.com/

HQ Location

150 West 30th Street, 3rd Floor New York, NY 10001

Employees

Crunchbase

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Financials

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