Capillary Insights+ Overview

Capillary-insights empowers business decisions with a cutting-edge customer insights platform. Valuable data-driven strategies and trends are uncovered.

Use Cases

Customers recommend Measuring Customer Satisfaction, Social Media Analytics, Campaign Management, as the business use cases that they have been most satisfied with while using Capillary Insights+.

Other use cases:

  • Customise Loyalty Program
  • Segmentation And Targeting
  • Engagement Management
  • Lead Analytics
  • Competitive Intelligence
  • Measuring Net Promoter Score
  • Customer Case Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Capillary Insights+.

Other priorities:

  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Consistency
  • Improve ROI
  • Increase Customer Life Time Value
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Capillary Insights+ Use-Cases and Business Priorities: Customer Satisfaction Data

Capillary Insights+ works with different mediums / channels such as Promotions.

Capillary Insights+'s features include Personalization, Dashboard, and Micro Customer Segmenting. and Capillary Insights+ support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Capillary Insights+ analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"Achieved A 50% Increase In Repeat Purchase Rate By Implementing A Personalized Loyalty Program." https://docs.capillarytech.com/docs/success-story-milestone-loyalty
"Achieved A 50% Increase In Repeat Purchase Rate By Implementing A Personalized Loyalty Program." https://docs.capillarytech.com/docs/success-story-milestone-loyalty
"...Measure and manage campaigns and promotions, identify niche opportunities, and proactively nudge them...." Dynamics Customer Insights platform, software, company in India, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Canada, USA, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines

Capillary Insights+ Customer wins, Customer success stories, Case studies

How can Capillary Insights+ enhance your Measuring Customer Satisfaction process?

How does Capillary Insights+ address your Customise Loyalty Program Challenges?

11 buyers and buying teams have used Cuspera to assess how well Capillary Insights+ solved their business needs. Cuspera uses 138 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

Capillary inks 5-year deal with a US-based retailer

Capillary Technologies has secured a five-year, $20 million contract with a major US retailer to enhance its loyalty and customer engagement systems. The partnership will integrate Capillary's AI-pow...ered aiRA engine to deliver personalized, scalable loyalty solutions, aiming to strengthen customer relationships and improve marketing effectiveness.

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Capillary Technologies Signs $20 Million Five-Year Deal with Fortune 50 ...

Capillary Technologies has secured a $20 million, five-year strategic partnership with a Fortune 50 US retailer. The agreement focuses on modernizing the retailer's loyalty and customer engagement sy...stems using Capillary's AI-powered solutions, including the aiRA engine for personalized offers and real-time customer insights.

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Al Futtaim Group (AFG) - Conglomerates - conglomerates

Capillary Technologies helped Al Futtaim Group (AFG) set a new standard for loyalty programs in the Middle East and Asia. AFG used Capillary's Loyalty+, Engage+, Insights+, CDP+, and Rewards+ product...s. The solution improved AFG's Blue Rewards program. The story highlights how Capillary's technology supports loyalty management and customer engagement. AFG is now seen as a leader in loyalty in the region.

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Al-Futtaim Group (Blue Rewards) - Conglomerates - Conglomerates

Blue Rewards, the loyalty and lifestyle app from Al-Futtaim Group, partnered with Capillary Technologies to transform its rewards program. The program evolved from a simple cash back model to a major... lifestyle brand. Blue Rewards now operates as an independent business within the group. The partnership enabled significant enhancements and growth across multiple markets. Geeta Raghuvanshi, Chief Technology and Data Officer, shares insights on this journey.

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lightning

Peers used Capillary Insights+ for measuring customer satisfaction and social media analytics

Capillary Insights+ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (8)
Analytics

4.47/5 ★

Read Reviews (37)
Custom Reports

4.43/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (8)
Analytics

4.47/5 ★

Read Reviews (37)
Custom Reports

4.43/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for Capillary Insights+

Top Failure Risks for Capillary Insights+

Capillary Technologies News

M&A

Capillary Technologies Completes Session M Inc. Acquisition

Capillary Technologies has finalized its acquisition of Session M Inc. and its subsidiary, Session M Czech Republic s.r.o., as of May 1, 2026. This acquisition, initially announced in February 2026, makes Session M a wholly owned subsidiary of Capillary Technologies, expanding its portfolio.

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M&A

Capillary Technologies Completes Acquisition of Session M Inc. and ...

Capillary Technologies has completed the acquisition of Session M Inc. and its subsidiary from Mastercard Inc. on May 1, 2026. This strategic move was executed through Capillary's subsidiary, Capillary Pte. Ltd., after fulfilling all regulatory and closing conditions.

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Partnership

Zen Petroleum partners with Capillary Technologies to build Ghana

Capillary Technologies has partnered with Zen Petroleum to launch Ghana's first nationwide fuel loyalty program. This strategic collaboration aims to enhance Zen's retail operations by leveraging Capillary's AI-powered customer loyalty solutions. The partnership marks a significant step in Capillary's expansion across Africa, focusing on data-driven engagement and customer-centric experiences in the fuel retail market.

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Executive

Capillary Appoints Sumit Kumar as President of Middle East, Africa ...

Capillary Technologies has appointed Sumit Kumar as President for the Middle East, Africa, and India. Based in Dubai, Kumar will lead sales efforts and drive enterprise adoption of Capillary's loyalty and customer engagement platforms. With over 28 years of experience in customer success and enterprise sales, Kumar aims to expand client partnerships and strengthen the company's presence in these strategic markets.

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Capillary Technologies Profile

Company Name

Capillary Technologies

Company Website

https://www.capillarytech.com/

HQ Location

25-01, OCBC Center, 65, Chulia Street, Singapore, Singapore 049513, SG

Employees

251-500

Social

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Financials

SERIES D