Capillary Insights+ Overview

Capillary-insights empowers business decisions with a cutting-edge customer insights platform. Valuable data-driven strategies and trends are uncovered.

Use Cases

Customers recommend Measuring Customer Satisfaction, Social Media Analytics, Campaign Management, as the business use cases that they have been most satisfied with while using Capillary Insights+.

Other use cases:

  • Customise Loyalty Program
  • Segmentation And Targeting
  • Engagement Management
  • Lead Analytics
  • Competitive Intelligence
  • Measuring Net Promoter Score
  • Customer Case Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Capillary Insights+.

Other priorities:

  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Consistency
  • Improve ROI
  • Increase Customer Life Time Value
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Capillary Insights+ Use-Cases and Business Priorities: Customer Satisfaction Data

Capillary Insights+ works with different mediums / channels such as Promotions.

Capillary Insights+'s features include Personalization, Dashboard, and Micro Customer Segmenting. and Capillary Insights+ support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Capillary Insights+ analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"Capillary Technologies helped Al Futtaim Group (AFG) set a new standard for loyalty programs in the Middle East and Asia. AFG used Capillary's Loyalty+, Engage+, Insights+, CDP+, and Rewards+ products. The solution improved AFG's Blue Rewards program. The story highlights how Capillary's technology supports loyalty management and customer engagement. AFG is now seen as a leader in loyalty in the region." https://capillarytech.com/blog/category/success-story/
"Achieved A 50% Increase In Repeat Purchase Rate By Implementing A Personalized Loyalty Program." https://docs.capillarytech.com/docs/success-story-milestone-loyalty
"...Measure and manage campaigns and promotions, identify niche opportunities, and proactively nudge them...." Dynamics Customer Insights platform, software, company in India, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Canada, USA, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines

Capillary Insights+ Customer wins, Customer success stories, Case studies

How does Capillary Insights+ facilitate Measuring Customer Satisfaction?

How does Capillary Insights+ address your Customise Loyalty Program Challenges?

11 buyers and buying teams have used Cuspera to assess how well Capillary Insights+ solved their business needs. Cuspera uses 138 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

Marax AI

Capillary Technologies acquires CustomerGlu platform from Marax AI

Capillary Technologies has acquired the CustomerGlu platform from Marax AI, enhancing its AI-powered loyalty suite with interactive engagement capabilities. This acquisition allows Capillary to offer... gamified loyalty features and real-time digital experiences, reducing IT dependencies for clients. The transaction was executed through an asset purchase agreement and disclosed under SEBI regulations.

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MR D.I.Y. - Retail - Very Large

Capillary Technologies partners MR D.I.Y to strengthen loyalty ...

Capillary Technologies partners with MR D.I.Y. to enhance its loyalty program in Malaysia. Capillary will provide its AI-powered Loyalty+, CDP+, and Insights+ solutions to support MR D.I.Y.'s extensi...ve retail network, enabling advanced customer data management and personalized engagement. This collaboration strengthens Capillary's presence in Southeast Asia and showcases its capability to support large-scale retail environments.

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Capillary inks 5-year deal with a US-based retailer

Capillary Technologies has secured a five-year, $20 million contract with a major US retailer to enhance its loyalty and customer engagement systems. The partnership will integrate Capillary's AI-pow...ered aiRA engine to deliver personalized, scalable loyalty solutions, aiming to strengthen customer relationships and improve marketing effectiveness.

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Al Futtaim Group (AFG) - Conglomerates

Capillary Technologies helped Al Futtaim Group (AFG) set a new standard for loyalty programs in the Middle East and Asia. AFG used Capillary's Loyalty+, Engage+, Insights+, CDP+, and Rewards+ product...s. The solution improved AFG's Blue Rewards program. The story highlights how Capillary's technology supports loyalty management and customer engagement. AFG is now seen as a leader in loyalty in the region.

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Al-Futtaim Group (Blue Rewards) - Conglomerates - Very Large

Dubai, UAE

Blue Rewards, the loyalty and lifestyle app from Al-Futtaim Group, partnered with Capillary Technologies to transform its rewards program. The program evolved from a simple cash back model to a major... lifestyle brand. Blue Rewards now operates as an independent business within the group. The partnership enabled significant enhancements and growth across multiple markets. Geeta Raghuvanshi, Chief Technology and Data Officer, shares insights on this journey.

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lightning

Peers used Capillary Insights+ for measuring customer satisfaction and social media analytics

Capillary Insights+ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (8)
Analytics

4.47/5 ★

Read Reviews (37)
Custom Reports

4.43/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (8)
Analytics

4.47/5 ★

Read Reviews (37)
Custom Reports

4.43/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for Capillary Insights+

Top Failure Risks for Capillary Insights+

Capillary Technologies News

Product

Capillary Technologies Launches 2026 Balanced Loyalty Quotient Report, Revealing Rational & Emotional Drivers of Loyalty - EIN Presswire

Capillary Technologies launched the 2026 Balanced Loyalty Quotient Report, a comprehensive study analyzing rational and emotional drivers of customer loyalty across 54 brands. The report introduces the Balanced Loyalty Quotient framework, which evaluates Rational and Emotional Loyalty to help brands understand customer relationships and loyalty resilience. The report will debut at Captivate 2026 in Nashville.

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Financial

Capillary Technologies India Limited

Capillary Technologies India Limited announced its Q1FY27 financial results, showing a 43% year-over-year increase in operating revenue to ₹2,566.4 million. The company's adjusted EBITDA rose by 132% and normalized PAT surged by 3,320%. Growth was driven by customer expansion, new contracts, and the SessionM acquisition.

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Financial

Capillary reports 43% revenue growth, 132% Adjusted EBITDA in Q1FY27.

Capillary Technologies reported a 43% year-over-year revenue increase and a 132% rise in Adjusted EBITDA for Q1 FY2027, attributed to customer expansion and the acquisition of SessionM. This reflects strong operational performance and improved profitability.

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Executive

Capillary Technologies India Ltd accepts Sunil M Jain resignation

Capillary Technologies India Ltd announced the resignation of Sunil M Jain, Head of Corporate Development, effective July 31, 2026. Jain resigned to pursue new career opportunities. The company confirmed the resignation under SEBI Regulation 30, indicating it as a routine governance update without immediate impact on operations or strategic direction.

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Capillary Technologies Profile

Company Name

Capillary Technologies

Company Website

https://www.capillarytech.com/

HQ Location

25-01, OCBC Center, 65, Chulia Street, Singapore, Singapore 049513, SG

Employees

251-500

Social

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Financials

SERIES D