Capillary Insights+ Overview
Capillary-insights empowers business decisions with a cutting-edge customer insights platform. Valuable data-driven strategies and trends are uncovered.
Use Cases
Customers recommend Measuring Customer Satisfaction, Social Media Analytics, Campaign Management, as the business use cases that they have been most satisfied with while using Capillary Insights+.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Capillary Insights+.
Capillary Insights+ Use-Cases and Business Priorities: Customer Satisfaction Data
Capillary Insights+ works with different mediums / channels such as Promotions.
Capillary Insights+'s features include Personalization, Dashboard, and Micro Customer Segmenting. and Capillary Insights+ support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Capillary Insights+ analytics capabilities include Analytics, and Custom Reports.
Peer review evidence (same sources as the product rating summary)
"Achieved A 50% Increase In Repeat Purchase Rate By Implementing A Personalized Loyalty Program." https://docs.capillarytech.com/docs/success-story-milestone-loyalty
"Blue Rewards is the loyalty and lifestyle app for the Al-Futtaim Group. The group is a large business in the GCC, Egypt, Singapore, and Malaysia. Blue Rewards started as a simple cash back program. With Capillary Technologies, it grew into a major lifestyle brand. The program now operates as an independent business within the group. Geeta Raghuvanshi, Chief Technology and Data Officer, shared their journey and success." https://www.capillarytech.com/loyalty-tv/blue-rewards-from-al-futtaim-group-shares-loyalty-success-stories-and-evolution/
"...Measure and manage campaigns and promotions, identify niche opportunities, and proactively nudge them...." Dynamics Customer Insights platform, software, company in India, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Canada, USA, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines
Capillary Insights+ Customer wins, Customer success stories, Case studies
How efficiently Does Capillary Insights+ manage your Measuring Customer Satisfaction?
How can Capillary Insights+ optimize your Customise Loyalty Program Workflow?
11 buyers and buying teams have used Cuspera to assess how well Capillary Insights+ solved their business needs. Cuspera uses 138 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Al Futtaim Group (AFG) - Conglomerates
Peers used Capillary Insights+ for measuring customer satisfaction and social media analytics
Capillary Insights+ Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for Capillary Insights+
Top Failure Risks for Capillary Insights+
Capillary Technologies News
Capillary Technologies Finance Head resigns effective June 05, 2026
Capillary Technologies' Head of Finance, Mr. Ravi Jaswani, has resigned effective June 05, 2026, to pursue new opportunities. The company has confirmed the transition in financial leadership through a regulatory filing.
Capillary Reports Strong Fourth Quarter And FY2026 Results
Capillary Technologies reported a 26% rise in Q4 operating revenue and a 23% increase for FY2026, driven by customer base expansion and new contracts. Profitability improved with a 28% rise in adjusted EBITDA. The company highlighted its AI platform, aiRA, and strategic acquisitions like SessionM to enhance productivity and access Fortune 500 brands.
Capillary Tech FY26: PAT Surges 270% to ?523.9Mn, Revenue Up 23% YoY
Capillary Technologies reported a 270% increase in profit after tax to 523.88 million for FY26, with revenue rising 23% to 7,345.99 million. The company highlighted strong customer retention and growth strategies, including the integration of acquisitions like SessionM. The aiRA AI platform is gaining traction, contributing to revenue growth. FY27 revenue is projected to reach 1,0001,050 crores.
Capillary Technologies Q4: PAT Jumps 341% YoY To ?43.3 Cr
Capillary Technologies reported a 341% year-over-year increase in Q4 profit after tax, reaching 43.4 Cr, driven by a 25 Cr gain from an acquisition-related indemnity clause. Operating revenue rose 25% to 191.3 Cr. For FY26, profit surged 296% to 52.4 Cr, with revenue up 23% to 734.6 Cr. The company focuses on AI-powered customer engagement solutions.
Capillary Technologies Profile
Company Name
Capillary Technologies
Company Website
https://www.capillarytech.com/HQ Location
25-01, OCBC Center, 65, Chulia Street, Singapore, Singapore 049513, SG
Employees
251-500
Social
Financials
SERIES D
