Calabrio Quality Management Overview
Calabrio Quality Management captures and evaluates customer interactions to ensure compliance and improve quality, driving better customer experiences and efficiency. Key features include comprehensive call recording, live monitoring, and streamlined, customizable evaluations with timely feedback.
Use Cases
Customers recommend Engagement Management, Tracking & Monitoring Communications, Call Recording, as the business use cases that they have been most satisfied with while using Calabrio Quality Management.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Calabrio Quality Management.
Calabrio Quality Management Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio Quality Management works with different mediums / channels such as Phone Calls. and Website.
Calabrio Quality Management's features include Recording, Live Monitoring, and Dashboard. and Calabrio Quality Management support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Calabrio Quality Management analytics capabilities include Custom Reports, and Analytics.
Reviews
"Calabrio is designed for people who need to quickly find specific data to get the job done." - Beth Bax
Calabrio Quality Management, Acuity Scheduling, Userlane, Unless, Revenue.io, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio Quality Management
Top Industries
- Insurance
- Hospital & Health Care
- Education
Popular in
Calabrio Quality Management is popular in Insurance, Hospital & Health Care, and Education and is widely used by
Comprehensive Insights on Calabrio Quality Management Use Cases
How can Calabrio Quality Management enhance your Engagement Management process?
How efficiently Does Calabrio Quality Management manage your Tracking & Monitoring Communications?
What solutions does Calabrio Quality Management provide for Coaching?
11 buyers and buying teams have used Cuspera to assess how well Calabrio Quality Management solved their Customer Journey and Experience needs. Cuspera uses 160 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
Case Studies
CASE STUDY Paychex
CASE STUDY Shopify
CASE STUDY OTTO
CASE STUDY Wix
CASE STUDY Telia Company AB
CASE STUDY Zen Internet
Video
Calabrio Quality Management
Peers used Calabrio Quality Management for engagement management and tracking & monitoring communications
Calabrio Quality Management Competitors
Calabrio Quality Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Calabrio Quality Management
Top Failure Risks for Calabrio Quality Management
Calabrio, Inc News
Calabrio Highly Commended at The CX Awards 2025 - contact-centres.com
Calabrio was highly commended at the 2025 CX Awards for its Workforce Engagement Management Platform. This recognition highlights Calabrio's innovative solutions, including AI-driven features like Auto-QM and Trending Topics, which enhance contact center efficiency. The platform's success is demonstrated through its impact on clients like Mersey Care NHS Foundation Trust and Delta Airlines, improving call handling and agent scheduling.
Calabrio Unveils Workforce Intelligence a suite of solutions for the AI era - Directors Club News -
Calabrio has launched Workforce Intelligence, an AI-powered suite designed to enhance workforce management in contact centers. This cloud-native solution integrates real-time intelligence to improve forecasting, scheduling, and agent performance, emphasizing agility and human-centric customer service. The launch includes the Gen-AI assistant, Agent Assist, which facilitates schedule management through natural language conversations.
BERNAMA - Thoma Bravo Acquires Verint to Join Forces with Calabrio to ...
Thoma Bravo has announced a definitive agreement to acquire Verint Systems for $2 billion. Post-acquisition, Verint will merge with Calabrio to form a leading provider of AI-driven customer experience solutions. This merger aims to enhance customer experience automation offerings, benefiting a $50 billion market.
Verint Systems Announces Acquisition by Calabrio - TipRanks
Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. This merger, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The deal is expected to close by the end of Verint's fiscal year, pending customary conditions and shareholder approval.
Calabrio, Inc Profile
Company Name
Calabrio, Inc
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
