Calabrio Quality Management Overview
Calabrio Quality Management captures and evaluates customer interactions to ensure compliance and improve quality, driving better customer experiences and efficiency. Key features include comprehensive call recording, live monitoring, and streamlined, customizable evaluations with timely feedback.
Use Cases
Customers recommend Engagement Management, Tracking & Monitoring Communications, Call Recording, as the business use cases that they have been most satisfied with while using Calabrio Quality Management.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Calabrio Quality Management.
Calabrio Quality Management Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio Quality Management works with different mediums / channels such as Phone Calls. and Website.
Calabrio Quality Management's features include Recording, Live Monitoring, and Dashboard. and Calabrio Quality Management support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Calabrio Quality Management analytics capabilities include Custom Reports, and Analytics.
Reviews
"Calabrio is designed for people who need to quickly find specific data to get the job done." - Beth Bax
Calabrio Quality Management, Acuity Scheduling, Userlane, Unless, Revenue.io, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio Quality Management
Top Industries
- Insurance
- Hospital & Health Care
- Education
Popular in
Calabrio Quality Management is popular in Insurance, Hospital & Health Care, and Education and is widely used by
Comprehensive Insights on Calabrio Quality Management Use Cases
How does Calabrio Quality Management address your Engagement Management Challenges?
How does Calabrio Quality Management address your Tracking & Monitoring Communications Challenges?
How can Calabrio Quality Management enhance your Coaching process?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Calabrio Quality Management solved their Customer Journey and Experience needs. Cuspera uses 160 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
Case Studies
CASE STUDY Shopify
CASE STUDY Wix
CASE STUDY Paychex
CASE STUDY Zen Internet
CASE STUDY Telia Company AB
CASE STUDY OTTO
Video
Calabrio Quality Management
Peers used Calabrio Quality Management for engagement management and tracking & monitoring communications
Calabrio Quality Management Competitors
Calabrio Quality Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Calabrio Quality Management
Top Failure Risks for Calabrio Quality Management
Calabrio, Inc News
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations
Calabrio has appointed Frank Ciccone as Chief Revenue Officer (CRO) to drive growth and enhance customer experience innovation. This executive move supports Calabrios focus on expanding its workforce engagement management software solutions and strengthening its market position.
Calabrio Unveiling Record Number of AI - driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction
Calabrio has introduced a record number of AI-driven features aimed at boosting contact center efficiency and enhancing customer service satisfaction, reinforcing its focus on advanced automation and analytics for customer experience management.
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction
Calabrio has launched a record number of AI-driven features for its contact center platform. These enhancements aim to boost operational efficiency and improve customer service satisfaction for businesses using Calabrios workforce engagement solutions.
Calabrio Continues to Accelerate AI Innovation with Acquisition of ...
Calabrio has acquired Echo AI to enhance its AI innovation, focusing on workforce optimization and customer experience solutions through its cloud-based platform, Calabrio ONE.
Calabrio, Inc Profile
Company Name
Calabrio, Inc
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
